N PAVAN KUMAR
Flexcube Consultant| Risk Assessment, Flexcube | Ex-Canara
+917702839451
[email protected] linkedin.com/in/pavan-kumar-nishthala/
Hyderabad, IN (Open to relocation)
Summary
A strong communicator and problem-solver with a proven track record in banking and financial domains. Skilled in
delivering end-user training, ensuring effective adoption of Power BI solutions, and adhering to industry standards
for data security
Skills
Technical Skills
Oracle Flexcube | Risk Assessment | MS Office | Data Visualization | Process Improvement
Communication Skills
Critical Thinking | Interpersonal Skills | Stakeholder Management | Customer Relationship Management
Work Experience
Customer Service Associate 08/2016 - Present
Canara Bank Hyderabad, India
Executed 1000 Know Your Customer (KYC) verifications within 90 days, addressing understaffed branches and
resource constraints, and maintaining high compliance and accuracy standards.
Hands on experience with Oracle Flexcube as part of the core banking systems for the past 8 years.
Knowledge of SQL, Power BI to visualize and manipulate data.
Hands on experience with Reports and Dashboards, part of the Oracle MIS Reports for the past 8 years
effectively utilized for data-driven decision making and data retrieval.
Developed a MS Word document integrated with Excel for KYC data, meeting a 24-hour deadline with a 100%
error-free result, enhancing user-friendliness and process efficiency..
Ensured timely and accurate documentation for 50 loan files, achieving 100% compliance within a 2-day
deadline during an internal audit, and increasing error rectification by 5%.
Utilized advanced Excel techniques to analyze KYC data for 67 branches, achieving a 10% increase in
rectification scope and error-free data within a single day.
Streamlined KYC loan application workflows, reducing wait times by 10% during peak hours, ensuring regulatory
compliance and improving customer satisfaction.
Verified KYC documentation for customer accounts, addressing discrepancies and preventing fraud. Resolved
inconsistencies in 10 new accounts, leading to a 5% increase in branch metrics for due diligence.
Effectively utilized Power Point for data visualization to meet business requirements and customized for review
meetings.
Successfully managed high-volume KYC transactions, clearing 10 foreign and internal remittances daily,
resulting in a 2% increase in CASA deposits and ensuring timely end-of-day settlement.
Valued and appreciated for problem solving skills through intuition and zeal to work for the organization.
Specialist Surveillance 10/2015 - 05/2016
Synchrony Financial Hyderabad, India
Identified and escalated critical system bugs to resolve within a 24-hour timeframe, ensuring timely and
accurate bug reporting before system rollout.
Articulated clear explanations of escalations to Senior Management, resulting in a 5% increase in billing through
effective resolution of complex issues.
Researched and resolved billing issues for new clients with unfamiliar systems, saving 100% in operational
costs through accurate process implementation.
Verified 30 statements with First Data Resource (FDR) on a tight deadline, ensuring 100% accuracy.
Optimized billing processes and Excel skills to achieve timely payments, resulting in a 10% boost in team
performance.
Coordinated data collection across teams, ensuring 100% compliance within a day with zero errors.
Streamlined documentation and rectification processes, resulting in a 5% improvement in decision-making
efficiency for senior management.
Utilized data analysis and manipulation techniques to meet client requirements within a tight deadline.
Designed a customized chart employing pivot tables and lookup functions, resulting in a 5% increase in client
portfolio and overall business.
Education
MBA(Online) - Finance 07/2023 - 07/2025
SSODL, Pune Pune, India Still Pursuing
Applied managerial concepts and looking forward with more knowledge.
B.Tech - Electrical and Electrical Engineering 10/2010 - 06/2014
Guru Nanak Engineering College Hyderabad, India Percentage 63.90%
Applied electrical concepts, learnt various aspects by field visits.
