OBJECTIVE
To be a part of a competitive team and to reach a leading position in a company where the
growth is unlimited and performance is recognized and appreciated.
CORE COMPETENCIES
A highly motivated individual with excellent communication, organizational and
interpersonal skills combined with the ability to build and sustain resourceful work,
having initiative, willing to work under pressure. More than 10 years of professional
experience.
PROFESSIONAL EXPERIENCE
NAFFCO ELECTROMECHANICAL LLC
ABDUL RAZAK Jebel Ali Free Zone, Dubai
Position: Junior System/Network Administrator (Network administration,
configuration, and troubleshooting, Knowledge in TCP/IP networking, LAN/WAN
technologies, and routing protocols, Routers, Switches, DNS, DHCP, Load Balancers,
Access Points)
December 2017- to 2023
Duties & Responsibilities:
E-MAIL ● Provided technical support and assistance in the installation,
[email protected] configuration, and maintenance of network infrastructure.
● Assisted in troubleshooting network connectivity issues and
performed root cause analysis to resolve them promptly.
MOBILE ● Configured and manage network devices, including routers, switches,
🕾:+919164289736 firewalls, and wireless access points, DNS, DHCP, Load Balancers.
● Documented network configurations, procedures, and troubleshooting
steps for knowledge sharing and future reference.
● Implemented network security measures, such as firewall rules and
ADDRESS access control lists (ACLs), to safeguard against unauthorized access and
Hormavu,Bangalore, threats.
560043 ● Conducted regular network monitoring and performance optimization
to ensure optimal network performance and reliability.
● Provided training and guidance to end-users on IT-related topics and best
practices.
PERSONAL DATA ● Administered and supported local area networks (LANs) and wide area
D.O.B. : Sep 13, 1990 networks (WANs), ensuring optimal performance and reliability.
Sex : Male
Nationality : Indian
Status : Married
Languages : English, CAPITAL MARKETING FZC
Kannada, Hindi. Dubai Media City (Main Office) Dubai
Position: IT Support Specialist (Active Directory Management, Remote Desktop
Support, Technical Support Troubleshooting, Hardware and Software Installation,
✔ More than 10 years Network Connectivity))
professional experience
June 2015- November 2017
Duties & Responsibilities:
● Provided technical assistance and support to end-users via phone, email,
and in-person.
● Provided technical support and assistance to end-users, troubleshooting
hardware, software, and network issues.
● Diagnosed and resolved hardware and software issues related to
desktops, laptops, printers, and other peripherals.
● Installed, configured, and maintained computer systems and software
applications, ensuring compatibility and functionality.
● Assisted users with network connectivity issues, including
troubleshooting LAN/Wi-Fi connectivity and VPN access.
● Managed user accounts and permissions in Active Directory, including
password resets and access requests
● Utilized ticketing systems to log, track, and prioritize support requests,
ensuring timely resolution and customer satisfaction.
● Collaborated with other IT teams to escalate and resolve complex
technical issues.
● Provided training and guidance to end-users on IT-related topics and best
practices.
Junaid Groups LLC. (Sanitary and Building Materials Company)
Dubai
Position: Sales Coordinator
November 2013 – May 2015
Duties & Responsibilities:
● Reporting to Manager Sales / Purchase
● Checking all day-to-day transactions relating to Sales & Purchase.
● Dealing with Sales team & Customers
● Preparing Submittals for all the projects.
● Making arrangements for all kinds of Logistics
● Making reports for slow / non-moving stocks and submitting to
management
● Co – Ordination with Sales Team (Retail & Wholesale)
● Ensuring Smooth Flow of Business Operations
● Implementation of effective cost control methods
● Directly reporting to General Manager
Hinduja Global Solutions ( business purpose outsourcing (BPO)
Bangalore, India
Position: Customer Relation Officer
May 2013- Nov 2013
Duties & Responsibilities:
● Providing customer service to all its clients through telecom calls. Records/
manages the customers’ needs on marketing concerns via telephone
communication.
● Performs outbound calls for special deals and other offers for sales purposes.
● Encodes and files customer’s information as part of marketing flow for an orderly
transaction.
● Responsible on customer assistance in any other concerns regarding sales and
offers clients prefer.
● Conversant in English Language, both in oral and written communication as the
company is an international corporation branched in the India.
EDUCATION
Graduate of Bachelor of Commerce (BCOM) with Computer Applications.
Courses
CompTIA A+
CompTIA Network+
CompTIA Security+
SKILLS
● Solid understanding of computer hardware, operating systems, and
software applications.
● Basic understanding of Linux operating system and commands
● Proficient in network administration, configuration, and troubleshooting
● Knowledgeable in TCP/IP networking, LAN/WAN technologies, and
routing protocols.
● Experience in installing, configuring, and maintaining network devices
such as routers, switches, and firewalls.
● Familiarity with network security principles and best practices.
● Excellent communication and interpersonal abilities
● Take up responsibilities with the assurance of putting the best and
consistent efforts to come up with effective results.
Abdul Razak
Bangalore,India
