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Chapter 1
Introduction
A canteen is a place where they serve to food. At the
canteen we can eat here or drink. At canteen different meal, snacks, and
drinks product are sold. A school utilizes a canteen to meet food and
Nutritional needs of its students in order for them to have energy in to
accomplish the task that they would do for the day. The canteen staff and
the personnel are the people who run the canteen. They are the one who
interacts to the student and ask for their order. They are the one who
serves to our foods. They are so responsible to the facility so that the
student make feel comfortable and satisfied to their surroundings. The
products that are commonly sold in the canteen are junk foods, biscuits,
burgers, pancakes, different kinds of beverages, different kinds of meals.
Food plays a big role in a student in everyday. Without food we don't have
energy to do activities. This is where the students get their energy to have
the ability to work their body and mind and overcome school activities.
This study mainly focuses on the level of the satisfaction of
the Junior High School students of New Era University (Pampanga Branch)
when it comes to the food and services of the school's canteen. We have
chosen to study this topic because as a student we need a place where we
are able to feel comfortable and satisfied during our break times and lunch
times. Therefore, we thought that studying the canteen's food and services
is very relevant and beneficial to whoever may come across our research.
Statement of the problem
This study is set out to address this following question:
1. What is the satisfaction level Junior High School in the school
canteen as to the following:
1.1 Facilities
1.2 Price
1.3 Cleanliness of Canteen
2. What is the level of service quality provided by the school
canteen of New Era University (Pampanga Branch) in terms of the
following:
2.1 Responsiveness
2.2 Reliability
2.3 Assurance
2.4 Tangibility
2.5 Empathy
3. What is the best way in order to improve school canteen
services?
4. What enhancement can be proposed by the researcher to the
handbook as output of the study?
Assumption
This study was undertaken of the assumption that the
respondents have their different levels of satisfaction about the school
canteen food and service.
Scope and Delimitation
This research is attempted to determine the student
satisfaction in the terms of the canteen services provided: such as Foods,
Facility, Price of Foods, and cleanliness of the canteen. Also attempts to
describe the traits of the Canteen Staff to the students. This is also
attempts to identify the best action to be undertaken to improve New Era
University (Pampanga Branch) canteen services.
The researcher limited this research to the Junior High School
students of New Era University ( Pampanga Branch ) who were randomly
chosen to answer the researcher's questionnaire.
Significance of the study
This research would help to the students to have a detailed
analysis of satisfaction of canteen and services. The results would give
ideas and knowledge to their classmate about the level of satisfaction and
they would evaluate own.
This research would give the parents knowledge and ideas
about their children's level of satisfaction in the canteen's food and service.
And also they would be aware of how the canteen staff treats their
childrens and how affect to their children when they consume food.
This research would help also to the school administration to
get ideas and knowledge about the satisfaction of the school canteen food
and services. The result may give them ideas to do adjustment and to
improve.
And also this research would helped to the canteen staff to
provide opportunities for reflective thought and thereby enhance
professionalism among members of the canteen personnel, so that they
may improve efficiency at work and offer delicious yet affordable food.
Definition of terms
For better to understand our topic this are the several terms:
Canteen - a small store or restaurant esp. in a factory or
school where food and meals are sold
Students - a person who is learning at a college or university
Canteen Staff - a canteen or cafeteria in a company,
establishment, etc, for members of staff to eat at.
Product - an article or substance that is manufactured or
refined for sale.
Price - the amount of money expected, required, or given in
payment for something.
Facility - a place, amenity, or piece of equipment provided for
a particular purpose.
Service - the action of helping or doing work for someone.
Satisfaction - fulfillment of one's wishes, expectations, or
needs, or the pleasure derived from this.
Meal - any of the regular occasions in a day when a
reasonably large amount of food is eaten, such as breakfast, lunch, or
dinner.
