Business Application

[cmdb_ci_business_app]

Used by: APM

Microsoft Dynamics
SAP Platform

Catia
AutoCad
Microsoft Dynamic
Microsoft O365

LogicMonitor
Workday
Splunk
SafeBadge

Clear example data and populate with your own

data to the
[cmdb_ci_business_app] table
Remove this box before upload
Contains Minimal viable attribules for data
foundations for APM
See the import sets in this workbook
 Application Service Technical Service Offering
[cmdb_ci_service_auto] [service_offering]

Used by: ITSM, Event Mgmt, AIOps, Service Mapping Used by: ITSM, Event Mgmt, AIOps, Service Mapping

Microsoft Dynamics Prod Dynamics Administration

SAP Host Prod SAP Administration
SAP ERP Prod SAP Administration
SAP Mfg Prod SAP Administration
SAP ERP Prod UK SAP Administration UK
Catia License License Administration
AutoCad License License Administration
Microsoft Dynamics Prod Dynamics Administration
Microsoft SharePoint Microsoft Administration
Microsoft Teams Microsoft Administration
Active Directory Microsoft Administration
LogicMonitor SaaS LogicMonitor Administration
Workday SaaS
Splunk SaaS
SafeBadge Prod SafeBadge Administration
Safe Badge Prod Japan SafeBadge Administration Japan

nd populate with your own

app] table
ore upload
able attribules for data

n this workbook
Technical Service Support Group
[cmdb_ci_service_technical] table

App Mgmt Services

Application Mgmt Services SAP Support (Tier 2/3 Support)
Application Mgmt Services SAP Support (Tier 2/3 Support)
Application Mgmt Services SAP Support (Tier 2/3 Support)
Application Mgmt Services
SAP Support UK
Application Mgmt Services
Application Mgmt Services
Application Mgmt Services Name of Support Group
Application Mgmt Services Name of Support Group
Application Mgmt Services Name of Support Group
Application Mgmt Services Name of Support Group
Application Mgmt Services Name of Support Group
Application Mgmt Services
Application Mgmt Services
Application Mgmt Services SafeBadge Admins
Application Mgmt Services SafeBadge Support Japan
Application Mgmt Services
Application Mgmt Services
Application Mgmt Services
Application Mgmt Services
Approval Group Business Services (ties to request catalog & INC form)
[cmdb_ci_business_service]with classification of
"Business Service"

Customer Relationship Services

This is customer specific
This is customer specific
This is customer specific Manufacturing Services

Manufacturing Services

Name of Approval Group

Name of Approval Group
Name of Approval Group
Name of Approval Group
Name of Approval Group

IT Leadership Security Services

Business Service Offerings (ties to request catalog & INC form)
[service_offering] w/classification of "Business Service Offering"
Used by : ITSM, Service Portfolio Mgmt(SPM), Digital Portfolio Mgmt

Dynamics CRM
SAP
ERP
SAP Manufacturing
SAP ERP UK
Catia

Dynamics CRM
Sharepoint
Teams

BadgeMe
Support Group Business Approval Group

Service Desk Sales Leadership

Service Desk (Tier 1 support) The business service owner(s)
Service Desk (Tier 1 support) The business service owner(s)
Service Desk (Tier 1 support) The business service owner(s)
Service Desk UK
Service Desk

Service Desk

Service Desk Security Leadership

Business Services (ties to request catalog & INC form)
[cmdb_ci_business_service] with classification of
"Business Service"

Client Services(Desktop Services, Client Computing)

mapped to above
mapped to above
mapped to above

Communication Services

Colloboration Services
mapped to above
mapped to above
Office Productivity Services (Desktop Software Services)
mapped to above
mapped to above
mapped to above
Documentation Services
Printing Services
mapped to above
Connectivity Services

Financial Services
mapped to above
mapped to above

Manufacturing Services
Training Services
HR Service
Marketing Services
ATM Services
Analytics Services
Business Service Offerings (ties to request Support Group
catalog & INC form)
[service_offering] w/classification of "Business
Service Offering"

Desktop Support Windows - Global Support Desktop Support Services

Desktop Support MAC - US Desktop Support Services - MAC

Video Conference Loc 1 Service Desk

Zoom Client Service Desk
Mobile Device Support Service Desk
SharePoint Service Desk
Teams Service Desk
Slack Service Desk
Microsoft Office Service Desk
Adobe Pro Service Desk
Adobe Std Service Desk
WinZip Service Desk
Service Desk
Managed Printers Service Desk
Executive Printers Service Desk
Service Desk
Wireless Connectivity Support Service Desk
VPN
SAP SAP
SAP ERP SAP ERP
SAP Manufacturing SAP Manufacturing
List of Business Service Offerings on 1st tab
Matlab Matlab Support
Abobe Capativate Training Support
Workday HR Support

ATM interface
Business Approval Group Notes CIs

Provide physical and virtual devices and associated

software and connectivity that enable users to interact
with the enterprise’s technology systems and
thirdparty systems. Laptop01
Technical Service
[cmdb_ci_service_technical] table

On Prem Compute/Hosting
mapped to above

Cloud Hosting

Storage Services
Data Management Services
Network Services

Platform Services Portfolio

Database Management Service

MainFrame Services

SQL Interact Database (CI)

Interact SQL 2016 Server01 (CI)
Application Management Services

App Development Services

App Admin Services
Database Management Services

Security Services
Network Services

IT Management (EA,Vendor,Finance)
Relationships Technical Service Offering
[service_offering]w/classification of
"Technical Service Offering"

Contains Windows Admin

Linux Admin
Windows Admin - Japan
AWS Admin
Azure

Network Administration
Switch Adminstiration

SQL DB Administration
SAP Oracle DB Administration
MainFrame Admin
MiddleWare

multiple service offerings

SQL Administration

WLAN Admin
Support Group Approval Group

Window Admin Team IT CAB Approval

Linux Admin Team
Window Admin - Japan Support IT CAB Approval

Network Firewall Team

UDA DB Admins IT Leadership Approval

Network Support IT Leadership Approval

CIs AWS

SAPWIN01

SAPWIN01
Name Application Type Architecture Type Install Type
Microsoft Dynamics COTS
SAP Platform COTS ON PREM
Catia
AutoCad
Microsoft Dynamic
Microsoft O365
LogicMonitor
Workday
SafeBadge

Load data to the

[cmdb_ci_business_app]
table
Remove this box before
upload
Contain Minimal viable
attribules for data
foundations for APM
Description IT Application Owner Lifecycle Stage
Lifecycle Status
Name Environment Description IT Application Owner
Microsoft Dynamics Prod Production Fred Luddy
SAP Host Prod
SAP ERP Prod
SAP Mfg Prod

SAP ERP Prod UK

Catia License
AutoCad License
Microsoft Dynamics Prod
Microsoft SharePoint
Microsoft Teams
Active Directory
LogicMonitor SaaS
Workday SaaS
Splunk SaaS
SafeBadge Prod
Safe Badge Prod Japan

Load data to the

[cmdb_ci_service_auto]
table
Remove this box before
upload
Contain Minimal viable
attribules for data
foundations for Service
Mapping
Support Group Change Group Managed by Group
SAP ADMINS SAP ADMINS CI App Analysts
Name Service Classification
Application Mgmt Services technical

Network Services
Database Mgmt Services

Load data to the

[cmdb_ci_service_technica]
table
Remove this box before
upload
Contain Minimal viable
attribules for data
foundations for Service
Mapping
Business criticality Used for Service clasManaged bOwned by
2 - somewhat critical Production Technical
Service
Approval gLocation Operational status
Operation
al
Name Business criticality Used for Owned by
Dynamics Administration 2 - somewhat critical Production

Accurate Adminstration 2 - somewhat critical Production

Populate and Load data to

the
[cmdb_ci_service_technica]
table
Remove this box before
upload
Contain Minimal viable
attribules for data
foundations for Service
Mapping
Change group Support group Approval group Operational status
Microsoft App Microsoft App IT Mgr Approval Operational
Support Admins Support Admins
Application Application IT Mgr Approval Operational
Development Development
Application Service Relationship
SAP Host Prod Contains::Contained by
LogicMonitor SaaS Contains::Contained by

Load data to the

[cmdb_rel_ci] table
Remove this box before
upload
You will need one for each
CSDM recommended
relationship between CSDM
data components
Tech Service Offering
SAP Administration
LogicMonitor Administration
Name Service Classification
Desktop Hardware Services Business

Database Mgmt Services

Load data to the

[cmdb_ci_service_business] table
Remove this box before upload
Contain Minimal viable attribules for
data foundations for Service Mapping
Business criticality Used for Owned by Approval gLocation
2 - somewhat critical Production
Operational status
Operation
al
Name Business criticality Used for Owned by
Dynamics CRM 2 - somewhat critical Production

Populate and Load data to the

[service_offering] table with
classification of "Business"
Remove this box before upload
Contain Minimal viable attribules for
data foundations for Service Mapping
Change group Support group Approval group Operational status
Microsoft App Service Desk IT Mgr Approval Operational
Support Admins