Highlights –

 Software Testing (Agile Approach)  Lead, Organized and Conducted Daily Triage meetings
 Acceptance Testing  Facilitated weekly review meetings
 System Integration Testing  Conducted Daily Triage meetings
 End to End Testing (Smoke/Sanity)  Hardware Testing & troubleshooting issues
 Functional Testing  Work with clients to provide best solutions for their
 Regression Testing needs.
 Performance Testing  Manage/Report project milestones
 System Testing  Execution of Scripts
 User Acceptance Testing (UAT)  Deploy and maintain Virtual machines (VPN)
 Integration Testing  Insurance, Property, Casualty, Life & Health
 Ad-hoc Testing  Research and maintain ISO Rules and Regulations
 Compatibility Testing

Experience

Carenet Healthcare - Texas March 2024 – October 2024

Sr SQA Engineer
 Designed, maintained & executed Test Plans, Requirement Traceability, & Test Cases through-out
the projects lifecycle, using Azure Dev Ops Agile approach for new and existing software.
 Conducted risk analysis, translated requirements and use cases into effective test design within Quality Center for
SIT, UAT and Performance Testing.
 Tested cross team dependencies, blocking issues and performed risk analysis for bugs features and patches
 Performed QA through multiple platforms using EndTest application for automation efforts
 VIDA platform test case design, testing and bug logging.

Product Knowledge: Jira, Azure Dev Ops, Oracle, SQL/Databases, Agile approach and EndTest Automation tool

Rite Aid / Health Dialog – Bedford NH May 2016 – 2024

Sr SQA Engineer
 Designed, maintained & executed Test Plans, Requirement Traceability, & Test Cases through-out
the projects lifecycle, using waterfall and Azure Dev Ops Agile approach for new and existing software.
 Conducted risk analysis, translated requirements and use cases into effective test design within Quality Center for
SIT, UAT and Performance Testing.
 Tested cross team dependencies, blocking issues and performed risk analysis for bugs features and patches
 Performed QA across multiple website and coach systems (back end, front end) leading to enhanced customer
experience.
 Performed QA testing on mobile devices across all iOS and Android systems
 Completed actions of employee terminations tickets through vFire ticketing system
 Lead a team of 3 QA resources with assignments, status, support and informational needs.
 Facilitated Daily review meetings for assignments, changes, results and scheduling using V&V methods.
 Facilitated Daily Triage meeting across multiple projects for bug fixes, retesting and timeframes
 Created, maintained and updated QA hand off work flow process during scrum process
 SME of MF ALM adding and maintaining users for use of application
 Responsible for providing users access and permissions in (3) QA environments for the Coach based applications such
as HDC3

Product Knowledge: HP ALM, Jira, Azure Dev Ops, Oracle, SQL/Databases, OS or Platform Environment, V&V methodologies
with Waterfall and Agile approach, Webex Meeting, vFire Ticketing,

Jibunu – Fitchburg January 2016 – May 2016

Quality Assurance Test Engineer - Temporary Job
 Created, maintained & executed Test Cases for all new and existing Survey accounts using HP ALM.
  Fast paced environment which allowed a 24 hour turn around on Quality Assurance testing on changes made to
publicized surveys. 48 hour turn around on new accounts.
 Updated and executed scripts using JMeter to create false data for stress testing and to verify number of variables
were met per requirements.
 Working closely with the customer and development on the immediate changes needed.
 Good knowledge of Software Lifecycle Management, Project Management and Change Management Processes.
 Strong listening, communications and analytical skills.

CompuCom -Worcester, MA
Contract – Lead Software Quality Assurance Test Engineer December 2013 – June 2015
Contract – Quality Assurance Test Engineer/Deployment Tech March 2012 – December 2013
 Lead a team of 4 resources with assignments, status, support and informational needs.
 Facilitated Daily review meetings for assignments, changes, results and scheduling using V&V methods.
 Facilitated Daily Triage meeting across multiple projects for bug fixes, retesting and timeframes
 Designed, maintained & executed Test Plans, Requirement Traceability, Test Conditions & Test Cases through-out
the projects lifecycle, using the Agile approach for new and existing software. (V&V) ISO Rules and Regulations
 Conducted risk analysis, translated requirements and use cases into effective test design within Quality Center for
SIT, UAT and Performance Testing.
 Coordinated with business analysts and development teams to expedite/manage milestones of the release
 Quick Test Pro for execution on Web base, .Net, XML and Java applications.
 Conducted risk analysis, translated requirements and use cases into effective test design within Quality Center.
 Completed training sessions and mentored less experienced members of the team in development, execution
and maintenance of project test case development.
 Completed the Machine Deployment of over 1500 machines from XP to Windows7 for existing and new clientele
 Validated the applications are all on new machines and working properly.
 Transfer data from existing machines to the new Win7/XP machine built.
 Work closely with the client to setup an appointment to deploy the new asset.
 Completed order forms for customers for the building of the new and existing assets.
 Completed QA Validation and compatibility testing of existing and new software requests.
 Complete New Hire order forms and send to NJ location for building of machine.
 Maintain Service Now ticket with follow up, assignment and deployment of new assets.
 Placed Termination orders through Service Now and burned DVD’s for data retention collection
 Created, updated and maintained termination spreadsheets through Service Now for Data Retention.
 Compatibility tested and compiled database of 236 applications for update to the new Operating System Windows 7
migration.
 Compared and identified the differences in compatibility testing using cross/browser testing with Window XP and
Windows 7 to report to Level 3 for repackaging of software for existing and new applications.
 Strong organization, listening, communications and analytical skills.

Product Knowledge: QTP, Altiris, Quality Center, Clear Case, Clear Quest, Oracle, SQL/Databases, OS or Platform Environment,
Linux, Microsoft Project, Visual Studios, Word, Excel, PowerPoint, V&V methodologies, Access and Visio

Private Consultant - Townsend, MA July 2010 - February 2012

Web Based / Quality Assurance Tester / Technician
 Creating Web Sites personal/small business use.
 Applied systematic Test Design techniques towards the design of effective test cases for Quality Assurance Testing on
sites for small business start-up companies using on Quality Assurance Techniques.
 Completed online classes for QTP, Quality Assurance Methodologies and Application Program Interfaces API.
 Created, maintained & executed Test Plans, Requirement Traceability, Test Conditions & Test Cases for Financial use.
 Validated the browser compatibilities on different OS systems and browsers using JAVA, API and XML scripts
 Conducted risk analysis, translated requirements and use cases into effective test design within Quality Center

Fidelity Investments – Merrimack NH January 2006 - July 2010

Quality Assurance Test Designer
 Created, maintained & executed Test Plans, Requirement Traceability, Test Conditions & Test Cases for
 Financial/Insurance use. JAVA API and XML/HTTP Web based with (V&V) methods in QTP.
 Created and secured test data for new and existing functionality for test cycles through in-house databases.
 Validated browser compatibility testing on all systems.
 Applied systematic Test Design techniques towards the design of effective test conditions, cases and traceability.
 Conducted risk analysis, translated requirements and use cases into effective test design within Quality Center.
 Organized and facilitated Daily Triage meeting across multiple projects.
 Coordinated with business analysts and development teams to expedite/manage milestones of the release.
 Managed milestones to meet targeted dates for SIT & UAT testing.
 Executed SQL & Unix Automation scripts for new account setup as well as regression functionality using
Quick Test Pro.
 Good knowledge of Software Lifecycle Management, Project Management and Change Management Processes.
 Strong organization, listening, communications and analytical skills.
 Completed training sessions and mentored less experienced members of the team.

Product Knowledge: API, QTP, Test Director, Clear Case, Clear Quest, Oracle, SQL/Databases, OS or Platform Environment,
Linux, Microsoft Project, Word, Excel, PowerPoint, V&V methodologies, Access and Visio

S1 Technologies - Littleton, MA
Software QA Engineer III June 2001 - October 2005
Software QA Engineer II May 2000 - June 2001
Software QA Engineer I June 1999 - May 2000
 Designed, maintained & executed Test Plans, Requirement Traceability, Test Conditions & Test Cases through-out
the projects’ lifecycle, using the Agile approach for new and existing software.
 Conducted risk analysis, translated requirements and use cases into effective test design within Quality Center for
SIT, UAT and Performance Testing.
 Organized and facilitated Daily Triage meeting across multiple projects.
 Coordinated with business analysts and development teams to expedite/manage milestones of the release.
 Collaborated with the Automation team on the implementation of automation scripts.
 Executed automation scripts for the Insurance project on Web Based and Java applications utilizing tools such as
(WinRunner, Test Director, Clear Case and Clear Quest)
 Provided sanity scripts for the business, analysis and development team to expedite the handoff off of the
developed release through WinRunner.
 Maintained communication with off-site offices for status updates and effort status on a weekly basis.
 Participated in design and project reviews, provided feedback on all aspects of software documentation artifacts.
 Reviewed and analyzed project specifications to design, develop and implement QA Test Conditions and
Test Cases for 4 insurance project lines. (Property, Casualty, Life and Health)
 Created and implemented new functions and processes to updating existing methodology.
 Developed schedules, project plans, weekly status reports and assignment manifest.
 Completed training sessions and mentored less experienced members of the team in development, execution and
maintenance of manual and automation scripts for all testing cycles. (SIT, Smoke, UAT, Integration and Performance
testing)
 Organized and maintained a testing lab that included 6 variations of Internet versions for manual and
automation testing efforts.

Prior Experience
Insurance Quality Assurance, Customer Service, Sales and Insurance Agent 1987 - 2015

Education/Certificates:
S1 University e-Learning Center
CIC Agency Management
INS-21 Person Insurance
INS-21 Property & Liability Insurance Principles
Florida Brokers License
Massachusetts Brokers License

Award Received: “On the Spot” award, ePower Manager, Teamwork, Personal Lines Professional Designation (PLP) and
Dynamic of Service, Extra Mile Award