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Position Details
Job Title: AGM - I.T Job Code: 101/HR/2020-21/IT
Group | Department: BVK | SHARED SERVICES Industries to MANUFACTURING, IT
target:

Job Location: JAIPUR Band & Grade: Senior Management - M2

Reason to hire: New Requirement Competency Manager’s Manager

Level:
CTC Range: 12.5 LPA to 14.0 LPA Position Type: FULL TIME
FT/PT/Contract
HR Contact: Mrs. Sarita Dates Open Date Closed Date (Date of Joining)
(MM/DD/YYYY)

Job Description:
Critical (KCR) : Tasks which would have a significant impact on the Organization ability to conduct normal business or objective & Non Critical (NCR) :
Tasks which are important but not critical

COMPETENCY CATGEORY : MNG: Managerial : GVN: Governance : FNT: Functional & Technical : BHV: Behavioral

Critical Role and Responsibilities

Reporting
1. Updated, Secure, Available, Running, and tractability
of each IT asset in an affordable environment.
2. Plan the deployment of resources that fully address
the corporate operational scope (processes and
functions), therefore building, monitoring, and improving
both IT and Business processes, frameworks, KPIs,
guidelines, maturity and operational models.
3. Focusing on cost optimization through innovation.
4. Focusing on Security and Business Continuity
5. Contributing to creating corporate wide awareness
towards IT potential in supporting the Core Business.
6. Maintains IT infrastructure in a secured environment
and able to manage and operate as a system
administrator.
7. Defining IT Vision ad road-map with Annual goals and
User Experience Delight score (TAT etc)
8. Bring in affordable industry best practices for
enhancing user experience.
9. Oversee all technology operations (e.g. network
security, backups, DR etc) and evaluate them according to
established goals
10. Devise and establish IT policies and systems to
support the implementation of strategies set by upper
management
11. Analyze the business requirements of all departments
to determine their technology needs
12. Purchase efficient and cost effective technological
equipment and software
13. Inspect the use of technological equipment and

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software to ensure functionality and efficiency
14. Identify the need for upgrades, configurations or new
systems and report to upper management
15. Researches and implements technological strategic
solutions.
16. Plans, monitors, and appraises job results &
accomplishes information technology staff results.
17. Initiates, coordinates, and enforces systems, policies,
and procedures.
18. Maintains a safe and secure work environment.
19. Maintains organization’s effectiveness and efficiency
by defining and delivering strategic plans for
implementing information technologies.
20. Completes projects by coordinating resources and
timetables with user departments and data center.
21. Verifies application results by conducting system
audits of technologies implemented.
22. Preserves assets by implementing disaster recovery
and back-up procedures and information security and
control structures.
23. Recommends information technology strategies,
policies, and procedures by evaluating organization
outcomes.
Non Critical Role and Responsibilities

1. Audit backups and data security.

2. Identifies problems, Evaluates trends and Maintains
quality service by establishing and enforcing
organization standards.
Training provided by the company during probation
1) Understanding of all company policies
2) Understanding of key SOP and processed of your function
3) 30-60-90 day activity plan
4) In-depth overview of ERP and IMS
5) Over view of Process TAT

Key Result Area (Outcome of Role more result oriented) Key Performance Indicators

1. Total Tickets vs Open Tickets: Monitor the ticket

churn over time
2. Projects Delivered on Budget: Track your capacity to
stay within budgets
3. Server Downtime: Enhance your maintenance by
controlling downtime
4. Mean Time To Repair: Analyze how fast you resolve
different incidents
5. IT ROI: Determine the return on investment of your IT
investments
6. Backup and restore success rate – One of the main
business resilience aspects of any Company pertains

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the ability to safe keep vital data and have it restored
in case of major loss. This KPIs is in fact a combination
of two the Successful Backups rate and the Successful
Restore Operations rate that measure up to which
extent regular backups run successfully in one case,
and up to which extent restore procedures also run
successfully.
7. Problems resolution rate – One of the most difficult
things within a continued service rendering towards a
wide IT Landscape pertains identifying, dealing with
and fixing Problems. Now, a Problem here means a
recurrent miss behavior on a given system or systems
that occurs repeatedly out of distinct incidents.
8. Deployment success rate – Some regular changes
within any IT landscape concern patching, versions
update and adherence to configuration standards.
These are considered under deployment and they may
have each a specific KPI per cluster of systems or even
system or a global one, depending on the established
corporate IT Policy.
9. Security compliance rate – Security is another major
pillar of any IT Landscape and this KPI aims at
assessing up to which extent such landscape is
compliant with established IT Security Policies. Again
the option may lay in one overall KPI or up to
individual KPIs by system, depending on the approach
and criticality degree at hand.
10. Percentage of systems covered by antivirus/anti-
spyware software – Although it may seem logical that
all systems need to have installed and running the
latest version of such software, that is not the status
quo in many companies. The way to move in the full
compliance direction can only be undergone if there is
a way to identify where the company stands “on the
map” at a given point in time, hence the relevance of
this KPI.
11. Fixed costs optimization ratio – The effort towards
Continuous Improvement need to also bear in sight
the financial component inherent to each asset and
work process. One of the tasks of each department
manager is to seek cost optimization.
12. An average number of training hours per employee –
Having a team that spends 99% of the work time at
the desk, having attended the last training action some
years ago does not stand for productivity, yet for
technology illiteracy and outdated skill set. One main
requirement of a good manager pertains the ability to

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maintain his/m her team up to date towards the
department core competencies trends and new
improved ways of acting/ operating.
13. Average time to competence – The efficiency level of
welcome home/ onboarding process towards new
members represents time and money, therefore it is a
core responsibility of any department manager to
assure that these are swift and effective processes.
Competency as per defined competency grid matrix Role specific requirement
*V- Vital, E-Essential, D-Desirable
Stability in career (Avg stay duration 7 years)
Group culture competency VED* Score Outstation candidates to shift with family
Customer Focus Has led cultural change management through IT initiatives
System Driven Ability to think strategically and to lead
Target Orientation Advanced troubleshooting and multitasking skills
Fact based decision making Proficient in MS Office
Strategic Thinking Good understanding of management practices and techniques.
Review and Re-align Excellent leadership and interpersonal skills.
Willingness to take responsibilities
Digital discipline
Value every opinion

Selection criteria

Key words to search for this position Minimum Qualifications

IT Servers, IT policies, Infra admin, Technology, Firewall, Incidence Bachelor’s degree in I.T relevant field.
management, Network, Security, DMS, Cost optimization,

Experience
A minimum of 15 years’ proven experience in field of IT.
Implemented ERP and management of IT infrastructure.
Has worked on with implementing AI related integrations with Databases.

Approved By: Date:

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