Part 1 - Unit 1 : Communication Skills

A. Objective Questions of Communication Skills

Q1. Which of the following is NOT an element of communication within the
communication process cycle?

A) Channel

B) Receiver

C) Sender

D) Time

Q2. You need to apply for leave at work? Which method of communication will
you use?

A) e-mail

B) Poster

C) Newsletter

D) Blog

Q3. By which action can senders send their messages?

A) Gestures

B) Speaking

C) Reading

D) Writing

Q4. Which of the following is an example of oral communication?

A) Newspapers

B) Letters

C) Phone call

D) e-mail

Q5. What are the types of words we should use for verbal communication?

A) Acronyms

B) Simple

C) Technical

D) Jargons

Q6. Which of these is a positive (good) facial expression?

A) Frowning while concentrating

B) Maintaining eye contact

C) Smiling continuously

D) Rolling up your eyes

Q7. What does an upright (straight) body posture convey or show?

A) Pride

B) Professionalism

C) Confidence

D) Humility
Q8. Which of these is NOT an appropriate non-verbal communication at work?

A) Keeping hands in pockets while talking

B) Talking at moderate speed

C) Sitting straight

D) Tilting head a bit to listen

Q9. Which of the following statement is true about communication?

A) 50% of our communication is non-verbal

B) 20% communication is done using body movements, face, arms, etc

C) 5% communication is done using voice, tone, pauses, etc.

D) 7% communication is done using words

Q10. Which of these are examples of positive feedback?

A) Excellent, your work has improved

B) I noticed your dedication towards the project.

C) You are always doing it the wrong way.

D) All of the above

Q11. Which of these are examples of negative feedback?

A) I hate to tell you this but your drawing skill is poor.

B) You can surely improve your drawing

C) These are good drawings but you can do better.

D) None of the above

Q12. Which of the following is an effective components of good feedback?

A) Detailed and time consuming

B) Indirect

C) Specific

D) Opinion-based

Q13. Which of these is NOT a common communication barrier?

A) Linguistic barrier

B) Interpersonal barrier

C) Financial barrier

D) Organisational barrier

Q14. In which of the following, the underlined word is an adjective?

A) Radha has a red dress

B) I can speak French

C) The Girl on the Train is a best-seller

D) Abdul can swim fast

Q15. Which of these sentences is capitalised correctly?

A) Ravi and i are going to the movies

B) Salim is visiting India in July

C) The tiger is a Strong animal

D) She is arriving on Monday

Q16. Which of these sentences are punctuated correctly?

A) When is the party.

B) I had bread omelette and a Banana for breakfast?

C) I am so excited about my first foreign trip,

D) This is Abdul’s notebook.

Q17. In which of these sentences can you find an adverb?

A) Divya drinks milk every day.

B) Sanjay gifted me a new pen

C) I opened the door lock

D) Sita is 5-feet tall.

Q18. Identify the indirect object in the sentence, ‘The band played music for the
audience.’

A) The band

B) played

C) music

D) audience

Q19. Which of these is an imperative sentence?

A) Switch off the fan

B) Sheila has gone to the market

C) Where are my pen colours?

D) Oh no! I missed my flight

Q20. Which of these sentences is in active voice?

A) A movie is being watched by them.

B) The car was repaired by Raju

C) He is reading a book.

D) The thief was being chased by a policeman

Q1. The origin of the word communication is ____________

A) Communicate
B) Communicare
C) Compute
D) Computer

Q2. Types of words used for verbal communication?

A) Acronyms
B) Simple
C) Technical
D) Jargons

Q3. The first language which we learn or speak as a child ___________

A) Jargon
B) Dialect
C) Mother Tongue
D) Vernacular

Q4. Which of the following shows a positive facial expression?

A) Frowning while concentrating
B) Maintaining eye contact
C) Smiling continuously
D) Rolling up your eyes

Q5. By what method we can know what the receiver understood or got the
message
A) transmitting
B) feedback
C) message
D) listening
Q6. What is a sentence?
A) A group of ideas.
B) A group of words that communicate a complete thought.
C) A set of rules to write correctly.
D) A set of words that is grammatically correct

Q7. Which type of word is generally not used in verbal communication.

A) Technical
B) Simple
C) Easy
D) Local Language

Q8. __________ can be presented by face

A) Gestures
B) Body Language
C) Para Language
D) Expressions

Q9. _____ are a group of words that together act as a grammatical units.
A) Imperative
B) Interrogative
C) Phrase
D) Exclamatory

Q10. Using abbreviations in communication leads to which type of

communication barrier
A) Language/ Linguistic
B) Physical
C) Cultural
D) Organisational

Q11. which can be used to overcome the communication barrier

A) Using a translator
B) By writing a letter
C) Not communicating at all
D) Using your own language
Q12. Which of the following is NOT a communication barrier?
A) Linguistic barrier
B) Interpersonal barrier
C) Financial barrier
D) Organisational barrier

Q13. Straight body posture shows what?

A) Pride
B) Professionalism
C) Confidence
D) Humility

Q14. Which of the following is a positive facial expression?

A) Staring hard
B) Wrinkled forehead
C) Looking somewhere else
D) Nodding while listening

Q15. Which type of words should be used for good communication?

A) Acronyms
B) Technical
C) Jargons
D) Simple

Q16. Sending a letter is which type of communication?

A) Listening
B) Writing
C) Speaking
D) Reading

Q17. Which of the following is not an element of the communication cycle?

A) Channel
B) Receiver
C) Time
D) Sender
Q18. Written communication can be classified in which type of communication?
A) Non-verbal
B) Verbal
C) Visual
D) None of these

Q19. . is the exchange of messages in the communication cycle.

A) Transmitting
B) Listening
C) Message
D) Feedback

Q20. The abilities to communicate properly are:

A) read
B) write
C) speak
D) all of these

Q21. Which of the following is an example of negative feedback?

A) You can dance better.
B) Your Dance was good but you can do better.
C) Your Dance skill is not really good. You have to practise more.
D) None of the above

Q22. . is not a communication barrier?

A) Language
B) Culture
C) Habits
D) Physical

Q23. The communication cycle does not include

A) sender
B) message
C) receiver
D) programming
Q24. Which of the following is quick and clear method of communication
A) e-mail
B) notices/posters
C) face-to-face informal communication
D) business meetings

Q25. Which method is good for taking leave in the office.

A) Website
B) notices/posters
C) e-mail
D) business meetings

Q26. The word Commūnicāre means ______ in Latin.

A) to deliver
B) to share
C) to present
D) to sacrifice

Q27. To understand the message properly the receiver need to ____________

the message properly.
A) transmit
B) throw
C) listen
D) ignore

Q28. Keeping shoulders straight right and body relaxed is an example of:
A) Facial Expressions
B) Posture
C) Gesture
D) Eye contact

Q29. Aural communication is based on ..

A) Body language
B) Language and tone of voice
C) Facial expressions
D) Listening and Hearing
Q30. Visual communication are dependent on what factors?
A) Signs, symbols and pictures
B) Text messages
C) Posture
D) Body language

Q31. What is the final step in the communication cycle?

A) Encoding

B) Decoding

C) Feedback
D) Receiving

Q32. Which type of feedback supports student development from their current
level of achievement?
A) Specific Feedback
B) Descriptive Feedback
C) Non-Specific Feedback
D) None of the above

Q33. If there is the absence of feedback then it will lead to

A Mistrust
B) Communication Barrier
C) Interference
D) None of the above

Q34. It is a word used in place of a noun that is

A) Pronoun
B) Verb
C) Adverb
D) Preposition

Q35. A word used to express emotion and is often followed by an exclamation

mack is called
A) Preposition
B) Conjunction
C) Adverb 1996
D) Interjection

Q36. Which part of the sentence contains two independent clauses joined by
conjunction?
A) Compound Sentences
B) Simple Sentences
C) Complex Sentences
D) Compound-Complex Sentences

Q37. The process in which the receiver interprets and understands the message
is called .
A) Decoding
B) Encoding
C) Feedback
D) None of these

Q38. .. is an instance of non-verbal communication.

A) A speech
B) Proximity
C) A notice
D) An e-mail

Q39. Which of the following is an example of oral communication?

A) Newspapers
B) Letters
C) Phone call
D) e-mail

Q40. “Two girls talking over a phone” – is an example of.

A) interpesonal communication
B) written communication
C) small group communication
D) public communication

Q41. Pointing finger to something is an example of..

A) Expressions
B) Gestures
C) Body Language
D) Para Language

Q42. which of the following includes the tone, speed and volume of voice
A) Eye Contact
B) Body Language
C) Para Language
D) Gestures

Q43. Which communication method does not require any language to

understand?
A) Verbal
B) Non-Verbal
C) Visual
D) None of these

Q44.Which is the suitable method to overcome communication barriers?

A) Use visuals
B) Take the help of a translator
C) Always be respectful in other’s opinion
D) All the Above

Q45. Identify the noun(s): Radhika went to the park for a picnic.
A) Radhika and picnic
B) park and picnic
C) Radhika and Park
D) went

Q46. Which one of the following is prepositions?

A) And
B) The
C) Under
D) Because

Q47. Rakesh is playing with football – Identify the verb

A) Rakesh
B) Football
C) Playing
D) None of the above

Q48. The frog jumped quickly – Identify the adverb

A) The
B) Quickly
C) jump
D) frog

Q49. Identify the Pronoun(s): Raju is a brave boy. He wen to the forest at night.
A) He
B) Raju
C) brave
D) boy

Q50.. is not a communication barrier.

A) Language
B) Culture
C) Physical
D) Habit

B. Subjective Questions of Communication Skills

1. List the different types of verbal communication. Include examples for each
verbal communication type.
Ans. The table illustrates the different types of verbal communication:
2. What do you mean by feedback? Let’s take a scenario. Radha is your co-
worker. Together you are making a report on how to manage the waste in your
store. Since she has not completed her work on time, the whole report has got
delayed and the manager has given you both a warning. Write down the
feedback you would like to give your workers on time management. Try to keep
the feedback specific and polite.
Ans. Feedback is the final component and one of the most important factors in
the process of communication since it is defined as the response given by the
receiver to the sender.

Feedback to Radha
You are a great asset to the team. You are very professional and focused on your
work. Despite the difficult deadlines for the report on how to manage the waste
in your store, you maintain a positive attitude. You respond to problems without
getting angry or frustrated. Whenever you have free time I see you studying or
looking over someone’s shoulder trying to troubleshoot a problem. It would
benefit the entire department if you paid more attention to the delivery time.

3. Write down the common communication barriers you may come across when
you move to a new city or country.

Ans. The common communication barriers a person may come across when the
move to a new city or country is:

Physical Barriers: Physical barriers are the environmental and natural conditions
that act as a barrier in communication. For example, text messages are often less
effective than face-to-face communication.

Linguistic Barriers: The inability to communicate using a language is known as the

language barrier to communication. Language barriers are the most common
communication barriers, it leads to misunderstandings and misinterpretations of
the message. For example slang, professional jargon.

Interpersonal Barriers: Barriers to interpersonal communication occur when the

sender’s message is received differently from how it was intended. It is also very
difficult to communicate with someone who is not willing to talk or express their
feelings and views.

Organisational Barriers: Organisations are designed on the basis of formal

hierarchical

structures that follow performance standards, rules and regulations, procedures,

policies, behavioural norms, etc. Superior-subordinate relationships in a formal
organisational structure can be a barrier to the free flow of communication.

Cultural Barriers: Cultural barriers is when people of different cultures are unable
to understand
each other’s customs, resulting in inconveniences and difficulties. People
sometimes make stereotypical assumptions about others based on their cultural
background, this leads to a difference in opinions and can be a major barrier to
effective communication.

4. Write two sentences of each type of sentence — statement, question,

exclamatory and order.

Ans. The two sentences of each type of sentence are:

Statement

1) Blue is my favourite colour.

2) The farewell party begins in two hours.

Question

1) Do you want tea or coffee?

2) Is it raining?

Exclamatory

1) This is the best day of my life!

2) Oh, my goodness, we won!

Order

1) Please lower your voice.

2) Respond immediately.
5. Which is your favourite food, dish or cuisine? Write two paragraphs about
your favourite food, dish or cuisine. Make sure you follow all the rules about the
sentences and paragraphs you have learnt.

Ans. I am a very foodie. I love to eat. Among the number of foods, Pizza is my
favourite food because it tastes and smells fabulous. My Mom cooks the best
Pizzas in the world. I always ask her to make Pizza.

In Pizzas, I love onion cheese Pizza a lot. This is because cheese pizza is healthy
and makes me strong. To create fun we also organize pizza races in terms of who
can eat the maximum number of pizzas. I can eat many pizzas at a time.