Robert Graham Phone 304-910-9804
Senior Quality Assurance Test Email [email protected]
Analyst Address Princeton, West Virginia 24740
CAREER OBJECTIVE
Leading large-scale IT and telecommunications projects across the United States for over 13 years, including a critical role at
Frontier Communications, showcases a proven capability to handle significant technological endeavors. Bringing a unique blend
of User Acceptance Testing, Network Administration, and Project Management expertise, this set of skills is primed to deliver
exceptional operational improvements and innovation in any forward-thinking organization. A solid record of high client
satisfaction and commitment to quality assurance underpins the readiness to drive impactful IT projects. Positioned to make a
substantial strategic and operational contribution, this expertise is an invaluable asset for achieving organizational goals.
SKILLS
Design Standards Automated Testing Development
User Acceptance Testing (UAT) Scrum Methodology
Programming Languages: Java, C# Cross-Platform Testing
Software Development Tools: JIRA, Confluence Agile Best Practices
Database Querying Agile Framework
EXPERIENCE
ASSIGNMENT ADMINISTRATOR CLASS B | USER ACCEPTANCE TESTER — Frontier Communications
Beckley, April 2010 - November 2023
https://newsroom.frontier.com/responsibility/
Frontier Communications, a key player in the telecommunications industry, provided an ideal platform for honing skills in
User Acceptance Testing and Network Administration. Working at Frontier was instrumental in developing a
comprehensive understanding of telecommunications systems and project management, crucial to achieving IT and
quality assurance objectives.
Led the execution and management of over 60 projects using Agile methodologies, achieving a remarkable 95% client
satisfaction rate.
Excelled at rigorous UAT protocols, contributing to an 85% defect-free service record, significantly elevating product
quality and reliability.
Directly contributing to the successful migration of customer services in a significant $10.54 billion acquisition.
Achieved exceptional organizational and technical skills, resulting in improved service quality and streamlined
operations.
The hard work and outstanding performance by successfully training over 100 Assignment Administrators across the
United States.
Enhanced billing data accuracy for over 1.1 million customers, underscored a remarkable ability to drive team success
and customer satisfaction.
HOTEL NIGHT AUDITOR — Days Inn
Princeton, September 2009 - April 2010
https://www.wyndhamhotels.com/days-inn/princeton-west-virginia/days-inn-princeton-wv/overview?
CID=LC:iqv0j1dklijly45:06840
Working at Days Inn, a role in the hospitality industry, provided a unique opportunity to develop exceptional customer
service skills and an acute attention to detail. The experience gained in ensuring guest satisfaction and managing
administrative tasks was instrumental in Sharpening organizational and interpersonal skills, directly contributing to a
career objective focused on user-centric service and efficient operational management.
Achieved high accuracy in financial record-keeping, significantly reducing discrepancies and contributing to the hotel's
fiscal reliability.
Proactively resolved guest inquiries and issues, leading to notable improvements in customer service ratings and
retention.
Streamlined nightly audit processes, ensuring data accuracy and compliance, thereby enhancing operational
efficiency.
Developed and presented comprehensive financial reports, providing critical insights for management decision-making.
Effectively managed room bookings and availability, improving occupancy rates and organizational efficiency.
Fostered a collaborative work environment, smoother operations, and enhanced team performance.
PROGRAMMER/ANALYST — Bluefield University
Bluefield, July 2008 - June 2009
https://www.bluefield.edu/about-bluefield-university/mission-values/
At Bluefield University, the opportunity to apply and enhance technical skills, especially in software development and
network management, was vital in building a comprehensive understanding of technology in an academic setting. This
role was instrumental in aligning with a career goal of utilizing IT expertise across various operational areas. It provided
critical insights into developing user-oriented software solutions and effective system management, establishing a solid
foundation for future IT project management and quality assurance achievements.
Developed and maintained Java, Python, and SQL-based applications, enhancing technical proficiency in
programming.
Analyzing user requirements and system capabilities, refining analytical and problem-solving skills.
Implementing testing procedures to ensure software reliability and user satisfaction, honing attention to detail.
Managing database systems, improving skills in data organization and efficiency.
Providing technical support and training to staff and students, enhancing communication and instructional abilities.
Collaborating with various departments on software projects, fostering teamwork and project management skills.
CERTIFICATIONS
Agile Testing
Algorithmic Auditing and Continuous Monitoring
Azure AI Fundamentals (AI-900)
ChatGPT for Web Developers
Java: Testing with JUnit
SQL for Data Analysis
Selenium Essential Training
Agile Foundations ChatGPT for Web Developers
Deep Learning Foundations: Natural Language Git Essential Training
Processing with TensorFlow
Hands-On PyTorch Machine Learning Java Object-Oriented Programming
Java: Testing with JUnit JavaScript Essential Training
Machine Learning Foundations: Linear Algebra Planning and Releasing Software with Jira
Python Automation and Testing Robot Framework Test Automation: Level 1 (Selenium)
Test Automation with Python Software Testing: Alpha Testing in an Agile World
SQL for Data Analysis
WEBSITE, PORTFOLIO AND PROFILES
http://www.linkedin.com/in/r-aaron-graham
REFERENCES
References available upon request
COMMUNITY SERVICE
HEAD REFEREE | SCORE REFEREE | COACH — VEX Robotics | Mercer County Schools
Princeton, WV, September 2022 - Present
https://www.vexrobotics.com/competition
Involvement with VEX Robotics, an organization dedicated to educational robotics, was an exercise in merging technical
expertise with mentorship and team leadership. This role in a robotics-focused setting was instrumental in fostering
problem-solving and technical skills, alongside team management and innovative thinking, critical competencies in the IT
and quality assurance fields.
Ensuring adherence to competition rules, fostering a fair and competitive environment.
Making quick, accurate decisions under pressure, enhancing decision-making skills.
Interacting with participating teams, refining communication and conflict resolution abilities.
Evaluating robot design and functionality, applying technical knowledge and critical thinking.
Addressing and resolving on-the-spot challenges, showcasing adaptability and quick thinking.
Assisted in the smooth conduct of events, developing organizational and leadership skills.
