Scribd
Upload
129 views3 pages

Level 5

The document is a written assessment for Level 5 plumbing students at Endebess Technical Training Institute, scheduled for June/July 2024, with 21 students enrolled. It consists of two sections, A and B, with a total of 16 questions covering various aspects of communication skills. The assessment includes instructions for candidates and details about the marks allocated for each question.

Uploaded by

fred chemtela
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Topics covered

  • communication effectiveness,
  • workplace communication,
  • effective communication,
  • listening skills,
  • written communication,
  • communication strategies,
  • presentation considerations,
  • communication evaluation,
  • communication objectives,
  • communication training
129 views3 pages

Level 5

The document is a written assessment for Level 5 plumbing students at Endebess Technical Training Institute, scheduled for June/July 2024, with 21 students enrolled. It consists of two sections, A and B, with a total of 16 questions covering various aspects of communication skills. The assessment includes instructions for candidates and details about the marks allocated for each question.

Uploaded by

fred chemtela
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Topics covered

  • communication effectiveness,
  • workplace communication,
  • effective communication,
  • listening skills,
  • written communication,
  • communication strategies,
  • presentation considerations,
  • communication evaluation,
  • communication objectives,
  • communication training

PLUMBER LEVEL 5

CON/OS/PL/BC/01/5/A
DEMONSTRATE COMMUNICATION SKILLS
JUNE /JULY 2024
21 STUDENTS

TRAINER: MR. NDIEMA ISHMAEL

ENDEBESS TECHNICAL TRAINING INSTITUTE


WRITTEN ASSESSMENT
LEVEL 5
TIME: 3 HOURS
INSTRUCTIONS TO CANDIDATE:

1. This paper has TWO sections: A and B.


2. Answer ALL questions in section A and any THREE questions from section B.
3. You are provided with a separate answer booklet.
4. Marks for each question are as indicated.
5. Do not write on the question paper.

THIS PAPER CONSISTS OF THREE (3) PRINTED PAGES WITH SIXTEEN (16)
QUESTIONS.
CANDIDATES SHOULD CHECK THE QUESTION PAPER TO ASCERTAIN THAT
ALL PAGES ARE PRINTED AS INDICATED AND THAT NO QUESTIONS ARE
MISSING
SECTION A (40 MARKS)

Answer all questions in this section

1. Before you approach a colleague you need to come up with a strategy. Define what is
communication strategy? (1 mark)
2. Where there is more than one person, conflict is prone to happen. List two types of
conflicts in the work place (2 marks)
3. Human beings spend up to 70% of their live communicating. State five uses of
communication in day – to – day activities (5 marks)
4. Clients’ needs determines how you interact with them. State four ways you will use to
identify the communication needs of clients. (4 marks)
5. Effective questioning techniques are used to ensure that required message is
communicated. Highlight three types of questions used to obtain information.
(3
marks)
6. Pathways of communication are established to meet requirements of organization and
workforce. Mention three types of communication pathways (3 marks)
7. Written communication is one means of sending and receiving information. Highlight
four methods of written communication (4 marks)
8. Presentation is one way of establishing credibility in an organization. State three tools
used to aid presentation (3 marks)
9. It is important to create a friendly environment during interviews. State four ways you
can use to establish connection. (4 marks)
10. Organizations encourages its workers to be in groups to enhance effectiveness. List three
leadership styles used in these groups. (3 marks)
11. Objectives and agenda for meetings and discussions are routinely set before meetings.
State four consideration in agendas/objectives of meetings (4 marks)
12. Different approaches are used to meet communication needs of clients and colleagues.
State four approaches used to meet communication needs of clients and colleagues
(4
marks)
SECTION B (60 MARKS)

This section has four questions. Answer any three questions

13.
a) Special communication needs are considered in developing strategies to avoid
discrimination in the workplace. Explain five factors that affects implementation of
communication strategies (10 marks)
b) There are strategies which encourage all group members to participate. Outline five
ways of encouraging participation (10 marks)
14. Effective communication techniques are required in the work place in order to meet the
communication needs of the colleagues.
a) Outline five essentials of effective communication (10 marks)
b) Explain five barriers to effective communication (10 marks)
15. When participating in internal or external forums, presentation is relevant
a) Explain the structure of the presentation (10 marks)
b) Outline the considerations of a presentation. (10 marks)
16.
a) Using a diagram, explain the communication process (10 marks)
b) Explain five types of interviews as used in organizations (10 marks)

You might also like