KATARI AJAY Phone: 9701500310
TECHNICAL SUMMARY
Having 3.5+ years of experience in the field of IT IS with technical and operational
knowledge.Willing to work in a challenging environment where skills and knowledge can help
growth of organization and self.
• Mainframe & TWS Batch Job scheduling and operations.
• Subject matter expert for Mainframe operations and IPL .
• Analyzed potential issues and troubleshoots operational issues as 1 st & 2nd level support.
• Trained new resources as necessary on the basic functions of Applications, daily duties
and provides necessary training documents.
• Maintaining shift handovers and SLA tracker.
• Deploying shift schedules and responsible for daily inbound/outbound callout issues.
ROLES & RESPONSIBILITIES:
· Manage production operating system resource availability
· Perform production operating system IPL / reboot
· Monitor production operating system, and devices
· Perform root cause analysis, resolution and / or escalation for production systems (this does
not include business applications)
· Execute recovery procedures for production operating systems and devices
· Execute and reply to console commands
· Ensure procedures are implemented and followed
· Take the appropriate, predefined recovery actions for the various operational events
· Restart failing components after an outage
· Record and route problems to appropriate support groups
· Provide operational status as required
· Execute recovery procedures for production operating systems and devices
· Perform automated startup and shutdown of the production operating system
· Execute production subsystem (e.g. IMS, CICS, DB2, IDMS) started tasks restarts
· Monitor subsystems (e.g. IMS, CICS, DB2, IDMS)
· Managing (i.e. owning) the incident through service restoration
· Validating severity classification of the problem
· Determining the scope of the problem
· Assessing whether Problem Solver has determined what the problem is and whether a
recovery plan has been mapped out
· Assembling a SWAT team of technical support people (other levels of support, across
platforms as required), if the Problem Solver is unable to determine what the problem is
· Facilitating the SWAT/Service Recovery Team meeting
· Escalating as required
· Driving problem determination activities
· Driving restoration plans
· Ensuring the notification of the Location Crisis Manager for Data Center Crisis for exceptional
outages (every single customer outage)
· Ensuring that Service Management (account team) has been contacted to confirm that the
service has been restored to the customer's satisfaction (or problems reported by a customer)
· Facilitate and/or make service restoration decisions/recommendations (engage the Account
Team as required).
· Ensuring that the progression of the problem restoration and all relevant times are
documented
· Contributing to the outage review or RCA process as required
· Ensuring that internal notification and escalation activities are executed.
· Perform system IPL's
2. Reply to WTOR's
3. Perform HMC functions
4. Take action on system alerts/messages
5. Perform checklists
6. Monitor SLA regions
7. Startup/Shutdown of online regions
8. Perform SAD
9. Understands D/R concepts and has the ability to execute them
10. Follow up any high severity issues until it gets resolved
11. Familiar with SDSF, ISPF, JCL, TSO, VTAM, CICS, DB2, $AVRS, SAR, SYSVIEW
12. Ability to manage unscheduled outage
TECHNICAL SKILLS:
• TWS Scheduling and admin
• Control M Scheduling
• Mainframe batch operations and scheduling
• Console management
PROFESSIONAL EXPERIENCE
• Working as a System Engineer in TCS from July 2021 to present.
EDUCATIONAL QUALIFICATION:
• Bachelor of Technology (B.Tech) degree in Computer Science from Madanapalle institute of
technology and Science.
PROJECTS DETAILS:
Project 1:
Name : Suncorp
Client : Suncorp group
Role : Operations support
Duration : Aug 2021 to Mar 2024
Environment: Control-M, Mainframe, Service now
Suncorp Insurance is One of Australia's Leading Insurers Offering Home, Contents, Motor
and Life Insurance.
Operations team supports 24*7 support and monitoring and remain on-call for any issues.
Operations team works on control-M, we will monitor jobs and if any job fails/late we will get alert
then we will raise an incident to corresponding team. We also schedule jobs as per user
requirements. We also perform actions on jobs such as rerun, hold, release, order, change
command line, add variables, change resource value etc.
Operations team works on Mainframe application. We will manage the mainframe jobs and
perform operations on Mainframe jobs. We will also action on jcl such as, modify,etc,.. We will
action on resources such as bring down/up or recycling resources.
We will monitor service now dashboard for any alerts or tasks. For servicenow alerts we will
raise incident and inform to corresponding support team within SLA.
Project 2:
Name : Wesleyan
Client : Wesleyan Assurance society
Role : Operations Analyst
Duration : Apr 2024 to till date
Environment: IWS/TWS, SolarWinds, Xmatters, Oasis bridge
Wesleyan Assurance Society is a financial services mutual that provides advice and
products to select professional groups – notably hospital doctors, dentists and teachers.
Computer operations team supports 24*7 support and monitoring and remain oncall
for any issues.
Computer operations team works on IWS job, creating new jobs,job streams,
workstations, dependencies in IWS. We are responsible for calander management and we
also involve in DR activity, patching activity, maintenance activities.We also create users
and provide access to IWS.
We monitor Solarwinds dashboard and node management.If any service is down,we
will check the owner team of that service and mail them with details.
We work on Oasis tapes where we need to order the next weeks rotation of tapes to
send across.
We also use Xmatters application. We are responsible for creating new users, groups.
DECLARATION
I hereby declare that the information furnished above are true to the best of my knowledge.
Place: Bengaluru Signature: Katari Ajay
DOB : 21/02/2000
