Module 4 Supplier Improvement

Metrics Overview

Supplier Improvement
Metrics Overview
Module 4

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 Module 4 Supplier Improvement
Metrics Overview

 The purpose of this module is to provide an

overview of the Supplier Improvement Metrics
(SIM) website

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 Module 4 Supplier Improvement
Metrics Overview

 Understand how to access the Supplier

Improvement Metrics website

 Understand how to retrieve pertinent information

about your supplier site code

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 Module 4 Supplier Improvement
Metrics Overview

 Log into Covisint, the Ford Supplier Portal

 Click the “Applications” tab
 Scroll down to “Supplier Improvement Metrics (New
SIM) – SIM SUPERG Read” and click the link

NOTE: If you already have access to the Ford Supplier Portal,

but do not yet have access to this application, you must follow
the instructions below.
◦ In the left menu bar click "Administration Tools"
◦ Select "request a service pack" under "my profile"
◦ Under "Ford Supplier Portal" click "request sub-package"
◦ Click the request button next to the application you need
access to

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 Module 4 Supplier Improvement
Metrics Overview

 Select “Supplier Site” as viewpoint

 Enter your 5 character GSDB code into “Site Code” field
 Click Search

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 Module 4 Supplier Improvement
Metrics Overview

 By clicking on the “VIEWS” Dropdown Menu, you will see a

list of screens that contain different information about your
site
 Select “Site Status and Profile”

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 Module 4 Supplier Improvement
Metrics Overview

 This screen provides information on:

◦ Current Q1 Status
◦ PPAP Levels for Production and Service
◦ Certification expiration dates
◦ GSDB roles/settings and a Metric Redirection Reference

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 Module 4 Supplier Improvement
Metrics Overview

 Verify that the following information is correct on the “Site

Status and Profile” Screen
 Provide Direct Contact Information with extensions
 Reference Module 18 “GSDB Online” for details on updating Contact
Information
 Site name and address
 Contact Information
 Plant Manager
 Quality Manager
 Supplier delivery contact

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 Module 4 Supplier Improvement
Metrics Overview

 If this information needs to be revised, please notify your Corporate

Security Administrator (CSA)
 Your CSA can be found by clicking the “Related Links” button at the
top of the screen. Click on Corporate Security Administrator”, then
type your site or parent code into the field and click the “Check
Registration Status” button

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 Module 4 Supplier Improvement
Metrics Overview

 SIM is refreshed on a weekly and/or daily basis, depending on the

metric to be reported.
 Below Schedule found in upper right hand corner of the SIM
homepage

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 Module 4 Supplier Improvement
Metrics Overview

 Click on “Q1 SCORING DETAIL” under the “VIEWS” tab

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 Module 4 Supplier Improvement
Metrics Overview

 Q1 Score Details:
◦ Present Q1 Status
◦ Target Q1 Status
◦ Recommended Q1 Status
◦ A breakdown of where Q1 points were gained and lost

 For additional information on Q1 Scoring reference Module 3

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 Module 4 Supplier Improvement
Metrics Overview

 Capable Systems:
◦ Your Manufacturing Site Assessment (MSA) should be current with
action plans completed and submitted in a timely manner
◦ Status for 3rd Party certifications such as IATF 16949 and ISO-14001
as well as compliance to MMOG and CQI-9

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 Module 4 Supplier Improvement
Metrics Overview

 Quality Performance:
◦ Commodity PPM (Production and Service)
◦ QR Rate (Production and Service)
◦ Stop Shipments

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 Module 4 Supplier Improvement
Metrics Overview

 Commodity PPM
• Click on Production or Service under Commodity PPM for more detail.
 The various commodity codes are shown with related PPM information
 The commodity code being used in the Q1 calculation is identified
 If an invalid commodity code is being used to calculate the Q1 score,
contact your Ford STA Engineer or the Ford Buyer immediately for
resolution

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 Module 4 Supplier Improvement
Metrics Overview

 Delivery Performance:
 Under the “Q1 Scoring Detail” tab you can view the delivery score

 Selecting the Production or Service link under the “Delivery Type” will
display the Delivery Score summary

 To review detailed delivery information for Service or Production, click the

“Super-G” link under the “View” tab.

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 Module 4 Supplier Improvement
Metrics Overview

 The Q1 Rules Reference Card is linked to the Supplier Q1

Manual 3rd Edition. The following information is available:
*Q1 Eligibility *Q1 Requirements
*Q1 Scoring *Q1 Achievements
*Direct Tier 2 Responsibilities *Q1 Application/Revocation

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 Module 4 Supplier Improvement
Metrics Overview

 Summary and detail link

◦ PPM
◦ Delivery
◦ Field Actions/Stop Shipments/Warranty Performance

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 Module 4 Supplier Improvement
Metrics Overview

 A rolling 13 month performance history is available for

Production/Service PPM and Delivery
◦ Detailed Quality Reject information is available by clicking the QR Detail link
under the Production or Service Grouping

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 Module 4 Supplier Improvement
Metrics Overview

 The QR Detail link will allow you to search Quality Rejects

by Groups or by Date Range

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 Module 4 Supplier Improvement
Metrics Overview

 After searching, a table will display the Reject

Information in detail
 If there are any errors in the data, please contact your
Ford STA for resolution

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Contacts for service are found in SIM NG by selecting the Super-G
view and selecting Super-G Home Page
 STA: Supplier should always contact service STA for quality issues concerns
before shipping to FCSD
 Service Delivery Performance Specialist (SDPS) for delivery score concerns
and corrective delivery actions
 Supply Chain Release Analyst for issues related to releases, cum adjustment
 New Model Release Analyst for new model issues related to Releases
 EDI Coordinators for electronic data connection issues
 Supplier is responsible for keeping Supplier QC Manager and Plant Manager
contacts up to date in SIM

Note: Service Product Analyst is found in MMP and should be contacted for
issues with a proposed new model service program (GPMA Screen). Suppliers
must ship to release requiring WERs accuracy for change notice dates.

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 “Additional Ford
Contacts” located on the
FCSD NA Supply Change
Management Portal

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 Module 4 Supplier Improvement
Metrics Overview

 Help is available in several ways:

◦ Click on the “Help” icon at the top of the SIM page to access the SIM SharePoint
site
◦ Frequently Asked Questions, SIM Support and a link to in-depth web-based
training can be found there
◦ You can also contact the appropriate Ford personnel (STA, Delivery Analyst,
Product Analyst or Releasing Analyst) regarding SIM performance questions

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