YOUR MOVE-IN CHECK LIST

Make sure you complete all these steps in advance, 7 days before your lease starts: pay your
first month, upload your renter’s insurance policy in your portal, submit proof of utilities in your
name (Electric: PECO) (Gas: PGW if apply) via text (Tenants are not allowed to move-in if they
don’t send this information previously.)

-Do not send any package or schedule any internet service appointment before your move. You
will be the only responsible for picking your packages and providing access to the Verizon tech.
Ask for your access code/ mailing code/ Deck code: One day before the move (weekday). The
access code is exclusively for your access, do not share it with others. Change an access code has
a cost (Ref. Lease). Learn how to use a keypad [Link]

-Don't forget to submit your inspection report after the move, about the condition of your unit for
the record. You can do it via text (short paragraph and photos) or via email
management@[Link]
This is very important because you need to return the unit in the same condition provided to receive
the deposit back.

-Certificate of Rental Suitability: Please, ask for your CRS to be uploaded to your profile.
- For maintenance orders use your portal (attach pics), for online payments (echeck is the best
option with a fee of $3.99 per transaction), for any other inquiry use
[Link]

-We strongly suggest using an Amazon locker or a USPS drop-off location to avoid theft, as an
option the front door has the mail code 6245 (Amazon, DHL, Fedex, Ups), when you provide the
mail code, provide instructions to drop the package in the hallway to your courier. We are not
responsible for lost mail or packages. Please, do not contact us for this reason.

-Intercom: to ring the bell from outside, guests must press your unit number and pound button. To
check the camera from your apt, you press the call button in your screen.

-Please, take care of our property. We prepare our units to look as new as possible, if the unit is
not returned in the same great condition, we will use the deposit to fix, remove trash, paint or clean.

Thank you for working with us!

Fitler Properties
Administration
 YOUR PORTAL ACCESS:

We use a Property Management software called Appfolio.

Your Portal (Appfolio): You will receive access to your portal (via email/text message) when
signing the Lease. Make sure you have access to your portal and that all the information provided
is accurate and updated. On your portal you will be able to check your lease, buy and update your
renter insurance, check record of your payments and create maintenance orders.

A) Learn about your portal: [Link]

B) Rent payments are made online via Appfolio: Debit card, Credit card, echeck , cash via
payslip (fees apply).

Note: Rent is due every 1st of the month. Tenant has 4 grace days to pay. A late fee of $35 will be
charged on the 5th day, and the next day $5 for every day the rent is late. A court action to remove
tenant begins on the 10th day. Tenant pays all court costs and $750 in attorney fees.

C) Ledger: We suggest you checking the full ledger in a desktop or laptop to better understand
charges and payments. From your portal click payments, then click view full ledger. Please,
keep in mind the ledger works retroactive: payments will cover any prior unpaid fee,
including late fees. Be aware of the different charges you could face during the term of
your lease:
• Late fees charges
• Bounced payments for insufficient funds & Chargeback Reversal receipt
• Unlock doors (lock out)
• Replace mailbox key/lock
• Change access code
• Maintenance orders (when tenant is responsible for damage)
• Unauthorized pet
• Unauthorized guest
• Fine: After 3 memorandum – call of attention
• Deny entrance to maintenance/leasing agent.
• Filthy units and/or not presentable for showings.
• Court Fees (when filing for eviction), attorney fees.
• Broker fees (market the unit if tenant break the lease)
• Providing a late move out notice.
• Staying more time/days in unit after the lease ends.
• Fine: No having utilities under your name during the lease term.
• Each time PGW contact us to shut off service for pending payment.
• Each time Renter’s Insurance contact us for no payment or cancellation.
 PROPERTY POLICIES

 Rent is due every 1 st , please make sure to pay in a timely manner. An eviction
process starts after the 5 th day. No excuses will be accepted.
 Subletting is Not allowed. If for any reason you need to break the lease,
contemplate Tenant is financially responsible of the lease until the end.
 All building entrances & common areas must remain unobstructed at all times.
You can have a rug outside of your apartment, no shoes, no personal items.
 Non-smoking building. No open flames. The Philadelphia Clean Indoor Air
Worker Protection Law prohibits smoking in all enclosed areas and within 20
feet of any entrance to buildings.
 Our Quite hours policy is: From M-F from 10pm to 7am, S-S from 10pm to 9am
 Please, refrain from being overly loud in common areas & apartment unit.
 Avoid arguments, threatening other tenants, or engaging in physical altercations
 Camera’s footages are only and exclusively provided to the police. You will need
to file a police report.
 Showings are scheduled from M-S from 9am-7pm. Tenant does not need to be
present. Tenant will receive a 24h notice. Tenant is responsible to keep the unit
presentable and responsible to take care of any pet.

We kindly ask you to be respectful with others:

 Follow all the instructions on this pamphlet.

 Respect the quite hours policy.
 Take good care of your appliances and keep your apartment clean.
 Do not throw trash in or around the property.
 Be thoughtful about loud noises coming from your apartment: foot stomp, loud
conversations, loud music, loud Tv, etc.
 Be nice & polite with your neighbors.

Note: The administration won’t get involved in personal issues between tenants. It
should be noted that if a tenant is threatening other residents, getting physical with
them, or you feel like they are putting you or the residents in danger, you should contact
the police.
Rooftop Deck:

• The Rooftop Deck shall be available to tenants of the building. Do

not forget to ask for the code.
• No parties allowed on Deck.
• Tenant may not license or assign to any other person the right to
use the Rooftop Deck.
• This is a non-smoking building. The Philadelphia Clean Indoor
Air Worker Protection Law prohibits smoking in all enclosed
areas and within 20 feet of any entrance to buildings and common
areas.
• Tenant must ensure that tenant and guest stay within designated area. Tenant is
responsible for guest behavior and keeping guests orderly.
• No children under eighteen (18) years of age shall be permitted unless directly supervised
by an adult.
• No fireworks or similar entertainment of any sort will be permitted.
• Indemnification. Tenant shall indemnify and hold Owner Manager harmless from and
against any cost, damage, claim, liability or expense (including reasonable attorney’s
fees) incurred by or claimed against Owner or Manager, directly or indirectly, which is
occasioned by the tenant’s use of the Roof.
• Tenant must keep, use and leave the Deck clean, without sign of trash, food residues, or
liquid spill.
• Tenant understand and accept that any furniture left in the Deck is no longer private but
shared with other tenants in the building. However, the tenant who install said furniture is
responsible of any damage created by not securing objects against movement/ wind/
temperature.
 MAINTENANCE POLICIES:

Maintenance appointments are not subject to tenant’s availability due to the busy
schedule of the technicians/contractors. If tenant cannot provide access to Maintenance,
Landlord will provide access.

We schedule appointments from M-F, and we send notifications 24h in advance. We do

our best to address the requests as soon as possible. In some cases, we can address some
requests the same day if tenant give us authorization. Our Maintenance team will contact
you via text and sometimes via phone call.

Our handyman will knock the door 3 times and then access the unit saying
“Maintenance, is someone at home?”. Maintenance do not access the unit without
warning you about his presence.

It is important to keep an eye on our Notifications via text. (Keep your cellphone number
updated all the time!)

Tenant is responsible to inform Landlord about pets in the apartment. If Tenant has pets, Tenant
is responsible for setting a comfortable space for Maintenance & Leasing Agent. If Tenant has a
no friendly pet which could result as a threat to Landlord's team & contractors, Tenant is
responsible to remove the pet from the apartment at her/his own expenses and time.

Tenant is responsible to pay any damage caused directly or indirectly to Landlord’s property.
Landlord will charge the cost of the service (labor) + materials/replacement. Landlord will charge
the work order to your ledger or security deposit. These are some common damages caused by the
tenant:

 Clogged: garbage disposal, shower drain, sink drain, toilet (due to hair, wipes,
feminine products, etc.). Get sink/ tub strainers for all sinks and shower!
 Broken: blinds, toilet seat, doors (forced lock), knobs, walls.
 Mal functioning appliances due to misuse or negligence (overload washer, lack
of cleaning, dirty filters, lack of use: dishwasher or garbage disposal, etc.
 YOUR MOVE-OUT CHECK LIST

Notice to vacant: Must be the 1st day of the month, 60/90 days before the end of your lease (check
your lease). Go to your portal, click “Contact us”, click “Request Notice to Vacate”, fill out the
form (here you can select to receive your deposit via echeck). Other ways to inform you will move
out: via text 203-577-5231 or via [Link]

Showings: From time-to-time Landlord may show the unit to prospective tenants. If Landlord
gives at least 24 hours notice, Tenant shall make sure the unit is in clean and neat condition. The
cleaner your apartment is, the better it will show, the quicker it will be rented, and the less we will
need to show your apartment. We appreciate your cooperation in advance.

Once rent is paid for your last month, stop your rental payments if you have set it up as a recurring
payment.

In order to avoid missing or returned mail, be sure you do a change of address with the
Post Office: [Link] You will want to forward
your address and make sure all of your bills are changed to your new address as well as
any online payment platforms, such as Amazon, eBay, etc.

Inform Management via [Link] about any issue in your

apartment before the move (appliances mal functioning, paint, windows, blinds, etc.) which could
affect the devolution of your security deposit. If you drilled some holes on the wall (with the
landlord’s authorization), don’t forget to seal, patch and paint accordingly (you can ask
maintenance the color code). If maintenance needs to redo the job, we will use your security
deposit. Please, avoid any additional charge from your deposit.

Schedule an inspection: [Link]

Do not let behind any personal item, food, trash, furniture, e-waste, etc. in the
apartment or street. It is also your responsibility to remove all of your personal items from the
apartment and dispose of them properly. When using the garbage bins outside the building, you
must make sure that all garbage bags and items fit inside the bins. It is your responsibility to
dispose of any oversized boxes or items (such as couches, chairs, etc.).
Please leave all keys & remotes on the kitchen counter for maintenance to collect.

As the lease instructed you must schedule a turnover professional cleaning. Ask management
for their contact information. Please, avoid any additional charge from your deposit.

*Please remember your lease ends at noon on the date of expiration*

Security Deposit back: Per your lease, we issue 1 check with all tenant names on it.
Please allow 30 days from your lease expiration for processing of paperwork and return
of deposit. Don’t forget to send us your forwarding address.

How to get a Security Deposit back? Follow all the rules of the lease. Pay your rent
on time during the term of your lease, do not move before the end of the term, leave the
property in the same condition you received it, have a good & polite communication
with your landlord, keep your rental insurance up to date.

NOTE: Any violation of the rules will affect the devolution of your security deposit at
the discretion of the landlord.
 *OTHER RESOURCES*

Big Truck Move: Plan ahead and sign up for a street permit at [Link]

Parking: Most of our properties have free street parking. But if needed:
[Link]

Electric: Call PECO 215-841-4000 or go online:

[Link]/MyAccount/MyService/Pages/[Link] to start your account.

Gas: If your apartment has gas, call PGW (215) 235-1000 or go online to [Link]/turn-
service-on to start your account.

Internet: Majority of our buildings are wired for Verizon. Verizon 1-800-922-0204 Keep in mind
for new constructions the connection for first time could take more work. Inform us about your
appointment (business hours) in case they need access to the building or assistance.

IMPORTANT: Replace the battery of your keypad is FREE. You must inform your landlord in
advance via maintenance order. Your keypad will start flashing red/orange to show the battery is
low.

Trash: In some locations we provide garbage cans outside of the property for a fee. If you don't
see any can outside of your property you need to put your trash bag/recycling on the sidewalk the
day of trash pick-up. With can or not can provided,
Only acceptable way to put the trash out is the night before or early morning of the collection day.
Trash must be in sealed bags & recycling JUST in a recycling bin.
[Link]
recycling-bin/
Please check here your trash pick-up day, keep an eye on the holiday schedule:
[Link]
*Violators of the rules above will receive a fine of $50 + any ticket that we received from the City.
Pets at home: Landlord must be informed about any pet living in the apartment. If we find out
you have an unauthorize pet, you will receive a fine of $200 per animal + non-refundable pet
deposit. The landlord reserved the right to accept or refuse the animal in questions.

Don’t forget to treat our staff the way you want to be treated.
There is no better way to make yourself heard than to express yourself with courtesy. We really
appreciate it!