Subject: Soft Skills

Subject Code:
Semester: 1st
Internal: 30 (CT20&TA10)
External: 70
Credit: 3
 Contents to be discussed in it:
 Elements of Communication
 Introduction to oral communication
 Confidence
 Clarity
 And Fluency
 Verbal and Nonverbal communication:
 Kinesics
 Paralinguistic features of Voice Dynamics
 Proxemics
 Chronemics
 Ideation: Content can be either logical or
emotional
 Encoding: The process of changing the
information in to same form of logical and
coded messages
 Transmission: Should be free from noise and
disturbance
 Decoding :Means analysis and interpretation
of msg transmitted by the sender
 Response:The action or recation of the
receiver to the msg
 Communication (100%)

Verbal Non-Verbal
Communication Communication
(Role 45%)(7%+38%) (Role 55%)

Oral Written Body

Communication Communication Language
 External
Examination
 Contents to discuss in it:

 Introduction to oral communication

 confidence, clarity, and Fluency

 Paralinguistic features of Voice-Dynamics

 Proxemics,
 Chronemics,
 Introduction to Oral Communication

 It requires the use of a LANGUAGE

 It happens directly between SENDER AND RECEIVER
 Considered to be most EFFECTIVE and FAST method
 The healthiest in BUSINESS & PROFESSIONAL
WORLDS
 Inevitable (the most essential)(i‘ne-vi-tu-bul) role to establish
BUSINESS RELATIONSHIP
 Has expended its vast area with new technology:
video (‘vi-dee-ow) conferencing, teleconferencing,
video calls and voice calls
 Which is done through spoken words is oral
mode of communication.
 Different ways of “Direct Communication”
are as follows:
Telephonic Conversation
Face-to-face Conversation
Different forms of meeting
Conferences
Seminar
Workshops
Training
Interviews
 Following are the characteristics of OC:
 Instantaneous (in-stun-‘tey-nee-us) two way process:
(fast enough)
 One-Off (A happening that occurs only once and is not repeated)
Exercise: (one time use/repetition changes its meaning) (Ex.
Two cup tea)
 Day to day language: (language in use)
 Presence of sender and receiver: (Physically
and mentally
 Effect of Body Language & Voice Modulation:
(Use of Body Language and Speech Modulation)
 Indelible (in-‘de-lu-bul): (can not be erased)
  Definition: “Something which helps to do Oral
Communication complete and effective is Principal of
communication.”
 Brevity (bre-vu-tee): (The use of brief expressions
in few words) (today’s news channels with lengthy
explanation and expression both) (a way to telecast news now a
days with more and more words then required)
 Clarity: (Clear with the idea and it understanding)
 Know to your Ideas first then transform this with simple,
clear, and common words and their formation.
 Choosing Precise (pri-‘s-ai-s) (Sharply exact) words:
(Movie Ready) Use of appropriate words.
 Cliché (‘klee-shey):
 Phrases which are quite overused at many places so lost
their wordily meaning are known as cliché. As... Oh
really!, I mean, quite fine, etc. (While presenting s.t. Should not be
used but to make a conversation more meaningful can be used) (these attract sender
with more and more information) (jo hai ki, kaisi rahi)
 Sequences: a sequence that makes or shows a
logic to understand. (A list given to you by your mother)
(completing the syllabus of a course unit wise)
 Avoid Jargons (jaar-gun): Words used in law,
commerce, defence, sports, banking, medical,
engineering etc. related to specific field.
 Avoid Verbosity (stop using more words):
verbosity refers to the ability of using more
words than needed. (Movie Sholay, character basanti)
 Seven C’s of Communication: Consideration,
Clarity, Completeness, Conciseness,
Concreteness, Correctness, Courtesy
 There
are various means of Oral
Communication.
Some of them are as follows:
 1. Informal Face-to-Face talk: Purely informal but
can be use for official and unofficial purposes
(without any set format)
 2. Interviews: Face to Face talk formally to
select/reject a candidate
 3. Group Communication: More than 2 persons but
with different ideology altogether.
 4. Speeches and Presentations: Can be live or
recorded.
 5. Teleconferences: A meeting or conference with
the help of network connection.
 6. Press Conference/Press Meet: Meeting with a
representative (re-pri-‘zen-tu-tiv) of press to ask or to
spread information.
 7. Dramatisation (draa-mu-tai-zey-shun): A way to present
the topic of communication buy using the short
plays, skits, visual acts (helps to convey and
entertain audience (or-dee-uns))
 8. Radio: We all do know how does it convey and
becomes the most easy example (ig-’zaam-pul) of oral
communication.
 9. Recorded Message: Delivered to the listener in
a recording form.
 10. Dictaphone (dik-tu-fown): A device which dictate
the message to the audience.
 11. Rumours (gossips): The pieces of information
heard on regular basis with some add on
information.
 12. Oral Reports: Reports which don’t require a
script to submit it.
 13...

 14...

 15...
 External
Examination

 Following are some of the advantages:

 1. Instant (in-stunt) Feedback:

 2. Better Relationship:

 3. Time Saving:

 4. Effective Tool to Influence:

 Following are some of the disadvantages:

 1. Absence of Evidential (e-vi-‘den-shul) Elements (e-lu-mu-nts):

 2. Difficult to Retain (to hold back):

 3. Possibility of Distortion (deformation) : (possibility to understand

differently)

 4. Missing Data by Lack of Concentration:

 5. Misinterpretation:
 External
 Role of Confidence in oral communication: Examination

 Confidence is the one which makes you stand in-front of

the audience and share your views confidently. As
much confident your are as more effectively you will
share your thoughts with them.
 Ways to become Confident in oral communication:
 1. Prior Preparation and Organisation to the Speech
 2. Having Positive Mind Set for all the performances
 3. Using Paralinguistic Feature (Pause, Stress,
Intonation, Pitch, Tone, Rhythm etc.)
 4. Work on your Body Language, as this reflects your
confidence more than your words
 5. Speak slowly with connection to the audience
 6. Analyse the Audience in advance
 7. Identify your weak-spot and play with your strength
 8. Believe your message is valuable
 9. Use Humour
 10. Accept your mistake and learn from those
 External
 Role of Clarity in oral communication: Examination
 Clarity of Speech or Speech Clarity comes with the
Message of Speech which speaker transfers to the listener
clearly. The main responsible factor comes for the
clarity is the channel you choose to transfer the message
to the audience.

 Enhancing clarity not only strengthens your

communication skills, it improves your image and makes
others more responsive to your message.
 Role of Fluency in Oral communication:

 Fluency refers to the flow of speaking.

 Fluency is the one which keeps the attention of the
listener consistent.
 Role of Fluency is to connect the Audience without a
miss.
 Tips to achieve Fluency in Oral communication:
 1. Don’t be afraid to make mistakes
 2. Use of language as per the convenience of Audience
 3. Prepare the speech in advance
 4. Prepare the subject double to the need
 5. Focus on Sequencing
 6. Use proper Voice Modulation
VERBAL AND NON-VEBAL
COMMUNICATION
 Verbal Communication: It can be done either
with a ‘Language’ or a ‘Script’...

 It is divided into two categories

1. Oral Communication
2. Written Communication
 Interpersonal communication: Face to face

 Group communication: Meeting ,conference

 Speaker audience communication : Speech ,

Debates.
 Telephonic communication: Personal
Interaction, deals

. Written communication: Report , Proposals

 Verbalcommunication is an exchange of
information by words either written or oral

 Verbal means utilization of words or language

 It is a basic method of information delivery

 Which is done through a script of a language
is called written communication.
 Different ways of WC are as follows:
Application
Letter
Notice
Note
Written Caution (ko-shun)
Road Sign
Instructional Sign
 External
Examination
 Which is done through Body Language which
includes Facial Expression, Movement of the
body & its parts, physical appearance,
gestures, and postures.

 Wordsare not sufficient to express the exact

thought or idea. (7% + 38%)

 Body language, gesture, posture, and

expression are the right tools to express the
right meaning. (55%)
These are as follows:
 1. It Primarily (prai-’me-ru-lee) Communicates
Emotions and thoughts
 2. It substitutes, Contradicts, Emphasises (em-fu-
saiz), and Regulates (control) Verbal Messages

 3. Non-verbal Cues (sun-key-tu) are often vary

person to person
 4. More Reliable
 5. Cultural Bound with non-verbal comm. (See pic-
2.3.2 Pic-1)

 6. Makes verbal comm. more relevant

 7. Non-verbal is related to verbal directly
 1. Convey more Ideas:
 Using gesture, posture, facial expression, eye contact,
eye movements more information can be transferred
easily and effectively.

 2. Effective in Traffic Control and crowd control:

 Too much Effective on roads or crowd control.

 3. Conveying Information with emotional connect:

 Eg. (exempli gratia) Human skull with crossed bones & Road
Signs

 4. Great for differently able people:

 With hand signs and facial expression.
 Types of Non-Verbal Communication:
 Following are the different types of Non-verbal
communication:
 1. Paralinguistic features (pera-lingui-tik
 2. Proxemics (prok-’see-miks)
 3. Chronemics (kro-nu-miks)
 Graham (gr-ey-um) M. Vaughan (वॉन) (v-aw-n)(aw=law) and
Michael (my-kul) A. Hogg (haag or h-o-g)(o=so) (British)
defined non-verbal communication as

“Transfer = meaningful (sensible) = information =

to others = without = script or language”

As per Cabbab (Cæbaa):

“Non-verbal way is known to be the most

Primary mode of communication which humans
learnt first.”
 Malta (molawl-tu), Brazil (bru-’zil), Tunisia (tyoo-’ni-zee-u), Yugoslavia
(yoo-gu’slaa-vee-u)
 1. Proxemics (prok-’see-miks):

 “Proxemics is the sub-category of non-verbal

communication.”
 Definition:
 “The study of spatial distances between individuals
in different cultures and situations”.
 “It is the study of the space people keep in between
while communicating or interacting.”
 “Proxemics is the study of how space is used in
human interactions.”
 “Proxemics is the distance maintained between
people when they are communicating.”
 “Proxemics is the study of people’s territory, and
the implications of space in relationships with others.”
Space Social distance classification

Personal distance

Intimate (in-tu-mut) Distance

At Personal Level

45cm to1.5 ft

1.5-4.0 ft

4 to12 ft

12 to 25 ft is known as public distance

 Importance of Proxemics (prok-’see-miks):
 According to Edward T. Hall Proxemics plays its
the most important role in communication:

 1. Create comfort during conversation

 2. Gives ease to go on with conversation
 3. Create bond with the people
 4. Initiate the relationship to the more closer state
 5. Decides who you are with whom you interact
 2. Chronemics:
 One of the sub-categories of non-verbal
communication.
 Definition:

 “Chronemics is the role of time in communication.”

 “It is the study of how time affects communication.”

 Time is classified into several different categories,

including biological, personal, physical and cultural
time.
Which are explained further on next slide:
2.3.1 Meaning:
 No words and sentences.
 Also Know as Indirect method of comm.
 Also known as Wordless communication
Done by:
 Facial Expression
 Gestures
 Postures
 Body Movements
 Movements of limbs (lims)
Words=7% Tone=38% Body Language=55%
 2.1 Body Language (Non-Verbal Aspect):
 “Language of body is called Body Language, which
includes Gesture, Posture, Facial Expression, Eye
Contact, Eye Movement and Appearance”.

 Gesture:
As per the Oxford Dictionary
“a movement that you make with your hands, your
head, or your face to show a particular meaning or to
express some idea”.
As per the Merriam-Webster Dictionary
“a movement usually of the body or limbs that
expresses or emphasises an idea, sentiment or
attitude”
As per the Collins Dictionary
“ a movement that you make with a part of your
body, especially your hands, to express emotion or
information”.
 Posture:
“the way one carries himself/herself, while sitting,
standing, waking or moving”.
As per the Oxford Dictionary
“the position or bearing of the body whether
characteristic or assumed for a special purpose”.

As per the Merriam-Webster Dictionary

“the position in which you hold your body when
standing or sitting”.

As per the Collins Dictionary

“is the position in which you stand or sit”.
  Facial Expression:
“the reflections comes on your face when your say
or share some information with other”.

“the changes comes on face with the different

statement of mind while sharing some information”.
 As per GOOGLE BABA
“A facial expression is one or more motions or
positions of the muscles beneath the skin of
the face.

“According to one set of controversial theories, these

movements convey the emotional state of an
individual to observers”.
“Facial expressions are a form of nonverbal
communication”.
. Haptics:
 “It is the study of communication by touch.”
 “Of or relating to or proceeding from the
sense of touch.”
 As per Oxford Dictionary:
 “relating to or involving the sense of touch.”
 As per Collins Dictionary:
 “relating to or based on the sense of touch.”
 As per Cambridge Dictionary:
 “relating to the sense of touch.”

 “There are several types of touch, including

functional, professional, social, polite,
friendship, warmth, loving, intimate,
Accidental, Hurtful and etc.
. Kinesics:
 “This word is originated from Latin word “Kinesis”
which means “movement” thus refer to the study of
hand, arm, body and face & eye movements.”
 In simple terms term this is know as “Body
Language”.
 अनुगृहितोऽस्मि (For Men)
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