USER GUIDE

13.8 Cu. Ft.

Upright Convertible
Freezer/Refrigerator
NS-UZ14WH0 / NS-UZ14WH0-C/
NS-UZ14SS0 / NS-UZ14SS0-C

Before using your new product, please read these instructions to prevent any damage.
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Grounding requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Touch pad controls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting up your freezer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Before using your freezer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Finding a suitable location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Leveling your freezer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Providing a proper power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installing the door handle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using your freezer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Using the Lock button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Switching between Freezer and Refrigerator modes. . . . . . . . . . . . . . . . .11
Quick Freezing foods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Switching between Fahrenheit and Celsius. . . . . . . . . . . . . . . . . . . . . . . . . .12
Supported ambient temperature ranges . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Maintaining your freezer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Storing your freezer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Storing your freezer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Moving your freezer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Tips on saving energy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Understanding Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
High Temp Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Door Open Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
How do I reset my freezer to factory defaults? . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Fault indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
ONE-YEAR LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Introduction
Congratulations on your purchase of a high-quality Insignia product. Your
NS-UZ14WH0, NS-UZ14WH0-C, NS-UZ14SS0, or NS-UZ14SS0-C represents the
state of the art in upright freezer design and is designed for reliable and
trouble-free performance.

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 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator

Important Safety Instructions

CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN

This symbol indicates that dangerous voltage

constituting a risk of electric shock is present
within your freezer.

This symbol indicates that there are important

operating and maintenance instructions in the
literature accompanying your freezer.

WARNING
1 Read these instructions.
2 Keep these instructions.
3 Heed all warnings.
4 Follow all instructions.
5 Do not use this appliance near water.
6 Clean only with a damp cloth.
7 Do not block any ventilation openings.
8 Install in accordance with the manufacturer’s instructions.
9 Do not install near any heat sources, such as radiators, heat registers, stoves, or
other apparatus that produce heat.
10 Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding
type plug has two blades and a third grounding prong. The wide blade or the
third prong are provided for your safety. If the provided plug does not fit into
your outlet, consult an electrician for replacement of the obsolete outlet.
11 Protect the power cord from being walked on or pinched, particularly at plugs,
convenience receptacles, and the point where they exit from the appliance.
12 Do not attempt to modify or extend the power cord of this appliance.
13 Unplug this appliance during lightning storms or when it will not be used for
long periods of time.
14 Make sure that the available AC power matches the voltage requirements of
this appliance.
15 Do not handle the plug with wet hands. This could result in an electric shock.
16 Unplug the power cord by holding the plug, never by pulling the cord.
17 Do not turn the appliance on or off by plugging or unplugging the power
cord.

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 18 Refer all servicing to qualified service personnel. Servicing is required when
the appliance has been damaged in any way, such as the power-supply cord
or plug is damaged, liquid has been spilled or objects have fallen into the
appliance, the appliance has been exposed to rain or moisture, does not
operate normally, or has been dropped.
19 To reduce the risk of fire or electric shock, do not expose this appliance to rain,
moisture, dripping, or splashing, and no objects filled with liquids should be
placed on top of it.
20 Do not use extension cords or ungrounded (two prong) adapters.
21 This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction
concerning use of the appliance by a person responsible for their safety.
22 Children should be supervised to ensure that they do not play with the
appliance.
23 If the supply cord is damaged, it must be replaced by the manufacturer, its
service agent, or similarly qualified person, in order to avoid a hazard.
24 Take off the doors and leave the shelves in place so that children may not
easily climb inside.

WARNING
Electric Shock Hazard
Failure to follow these instructions can result in electric shock, fire, or
death.
1 WARNING–Keep ventilation openings, in both the freezer and the built-in
structure, clear of obstruction.
2 WARNING–Do not touch the interior of the freezer with wet hands. This could
result in frost bite.
3 WARNING–Do not use mechanical devices or other means to accelerate the
defrosting process, other than those recommended by the manufacturer.
4 WARNING–Do not damage the refrigerant circuit.
5 WARNING–Do not damage the refrigerant tubing when handling, moving, or
using the freezer.
6 WARNING–DANGER—Never allow children to play with, operate, or crawl
inside the freezer.
Risk of child entrapment. Before you throw away your old freezer:
1) Take off the doors
2) Leave the shelves in place so that children may not easily climb inside
7 Unplug the freezer before carrying out user maintenance on it.
8 This freezer can be used by children age eight years and older and persons
with reduced physical or mental capabilities or lack of experience and
knowledge if they are given supervision or instruction concerning the use of
the freezer in a safe way and understand the hazards involved. Children
should not play with the freezer. Cleaning and maintenance should not be
performed by children without supervision.
9 If a component part is damaged, it must be replaced by the manufacturer, its
service agent, or similar qualified persons in order to avoid a hazard.

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 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator

10 Please dispose of the freezer according to local regulations as the freezer

contains flammable gas and refrigerant.
11 Follow local regulations regarding disposal of the freezer due to flammable
refrigerant and gas. All refrigeration products contain refrigerants, which
under the guidelines of federal law must be removed before disposal. It is the
consumer's responsibility to comply with federal and local regulations when
disposing of this product.
12 This freezer is intended to be used in household and similar environments.
13 Do not store or use gasoline or any flammable liquids inside or in the vicinity
of this freezer.
14 Do not use extension cords or ungrounded (two-prong) adapters with this
freezer. If the power cord is too short, have a qualified electrician install an
outlet near the freezer. Use of an extension cord can negatively affect the
freezer’s performance.
Grounding requirement
This freezer must be grounded. This freezer is equipped with a cord having a
grounding wire with a grounding plug. The plug must be inserted into an outlet
that is properly installed and grounded.
Improper use of the grounding plug can result in a risk of electric shock. Consult a
qualified electrician or service person if the grounding instructions are not
completely understood, or if doubt exists as to whether the freezer is properly
grounded.

Features
Package contents
• 13.8 cubic foot upright freezer
• Door handle, screws, and hex wrench
• Quick Setup Guide

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Interior
Note: The illustrations shown in this user guide are only for reference. The
actual product may differ slightly.

Door tray
Glass shelf

Air flow outlet

Air flow inlet

Crispers

Leveling feet
(2 - bottom front)
Wheels
(2 - Bottom back)

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 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator

Touch pad controls

High temperature Door open

indicator/alert indicator/alarm

Lower temperature Raise temperature

button button

Temperature indicator

Quick freeze
button

Control Panel
Lock/Unlock button

Freezer/Fridge
mode button

Setting up your freezer

Before using your freezer
• Remove the exterior and interior packing, especially the foam packing
between the outside condenser and the cabinet.
• Let the freezer stand upright for approximately two hours before connecting it
to power. This reduces the possibility of a malfunction in the cooling system
from improper handling during transportation.
• Wash the inside with a damp, warm cloth and a baking soda solution (two
tablespoons in a quart of water), then wipe dry with a dry cloth. Do this
periodically to keep your freezer looking new.
• For proper operation, it’s very important that you level the freezer using the
leveling feet. If this is not done, the door may not close or seal properly,
causing cooling, frost, and moisture problems. Turn the leveling feet clockwise
to raise that side of the freezer or counterclockwise to lower that side. The
leveling feet are easier to adjust if you have someone push against the top of
the freezer to take some weight off.
• When moving your freezer, do not tilt it beyond 45° from upright.
Finding a suitable location
• Place your freezer on a floor that is strong enough to support the freezer when
it is fully loaded.
• This freezer is designed to be free standing only, and should not be recessed
or built-in.

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 • Allow 7.9 inches (20 cm) of space between the sides of the freezer and the
walls, 3.9 inches (10 cm) between the back of the freezer and the wall, and 11.8
inches (30 cm) between the top of the freezer and the ceiling. This allows for
proper air ventilation. Adjust the feet to keep the freezer level.
• If you locate the freezer next to a fixed wall, allow sufficient space on the hinge
side for the door to swing open.
• Locate the freezer away from direct sunlight and sources of heat, such as a
stove, heater, or radiator. Direct sunlight may affect the acrylic coating and
heat sources may increase electrical consumption. Extremely cold
temperatures may also prevent the freezer from performing properly.
• Avoid locating the freezer in moist areas, or in extremely hot or cold areas.
• Garage ready when set to Freezer Mode and in ambient temperatures of 0° to
110° F (-17.8° to 43.3° C)
Leveling your freezer
• It is very important for the freezer to be level. If the freezer is not leveled
during installation, the doors may not close or seal properly, causing cooling,
frost, or moisture problems.
• To level your freezer, rotate the leveling feet clockwise (to raise) the freezer or
counter-clockwise (to lower).
Note: Have someone push against the top of the freezer to help take some
weight off the leveling foot, making it easier to adjust.

Providing a proper power supply

Check your local power source. This freezer requires a 115V, 60Hz power supply.
Use a receptacle that accepts the grounding prong. The power cord is equipped
with a 3-prong (grounding) plug which mates with a standard 3-prong
(grounding) wall outlet to minimize the possibility of electric shock hazard from
this freezer. We recommend that the freezer be plugged into an electrical circuit
serving only this appliance and that the circuit cannot be turned off with a switch
or pull-chain.
Using a 3-prong plug and outlet Using a grounding adapter
3-prong receptacle Grounding lead

Screw
Receptacle

3-prong plug Receptacle box cover Grounding adapter Receptacle box cover

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 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator

Installing the door handle

Notes:
• The illustrations shown in this user guide are only for reference. The actual
product may differ slightly.
• The screws and wrench are in the plastic bag.

1 Unplug the freezer.

2 Screw the extended-head screws into the door holes with a Phillips
screwdriver. Do not overtighten. The screw heads should extend above the
surface of the door.

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 3 Loosen the hex screws on top and bottom of the handle with the hex wrench
(provided) so that you can fit the handle over the extended head screws in the
door.

Hex screws are here.

Extra hex screws are
Provided.

4 Place the door handle over the heads of the screws, then tighten the hex
screws.

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 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator

Using your freezer

The storage life of frozen foods varies and the recommended storage time should
not be exceeded.
Place frozen food into the freezer as quickly as possible after purchase. If there are
instructions on the packet, carefully follow these instructions regarding storage
times.
Pre-packed, commercially frozen food should be stored in accordance with the
frozen food manufacturer's instructions for a three star frozen food storage
compartment or home freezer.
Shelves are provided for the organization of odd-shaped items.
1 Plug in your freezer. Wait for 30 minutes, then open the freezer door to
determine if the freezer is working properly.
2 Press and hold Lock for three seconds, then + or - on the control panel to set
the temperature inside the freezer. A beep sounds when the MAX or MIN
temperatures are reached.
The default temperature is 0° F (-18° C). The temperature range of Freezer
mode is 10° F ~-11° F (-12° C~-24° C. The temperature range for Fridge mode is
35 ~ 46° F (2° C ~ 8° C).
Notes:
• If the freezer is unplugged or loses power, you must wait three to five
minutes before restarting it. The freezer will not start if you attempt to restart
it sooner.
• Large amounts of food lower the cooling efficiency of the freezer.
• If you choose to change the thermostat setting, adjust the thermostat
control by one increment at a time. Allow several hours for the temperature
to stabilize between adjustments.
• Do not put bottled food or drinks in the freezer.

Using the Lock button

To prevent accidental activation, the control panel automatically locks after 30
seconds of inactivity. To use the control panel, you must unlock it first.
Press and hold the Lock button on the control panel for three seconds to lock the
control panel. The lock icon turns on and the control panel beeps. Press again for
another three seconds to unlock it. The lock icon turns off and the panel beeps.
Switching between Freezer and Refrigerator modes
This freezer has an advanced design feature that lets you change it from a freezer
to a refrigerator.
The Freezer/Fridge light on the control panel indicates the current mode.
1 Press and hold Lock for three seconds to unlock the control panel.
2 Press and hold the Freezer/Fridge button for three seconds to change modes.
The panel beeps and the indicator changes to the new mode.
Quick Freezing foods
The quick freeze mode lowers the temperature below the normal operating
temperature to quickly freeze foods.
1 Press and hold Lock for three seconds to unlock the control panel.
2 Press the Quick Freeze button to enter quick freeze mode. The blue snowflake
turns on.

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 The quick freeze mode turns off after three hours, if the temperature falls below
-13° F (-25° C). If the temperature does not fall below -13° F (-25° C), the quick
freeze mode turns off after 24 hours. You can press the button a second time to
exit quick freeze mode.
Switching between Fahrenheit and Celsius
1 Press and hold Lock for three seconds to unlock the control panel.
2 Press and hold +/- for three seconds to switch settings.
Supported ambient temperature ranges
FRIDGE MODE AMBIENT TEMP RANGE FREEZER MODE AMBIENT TEMP RANGE
37° F to 110° F (38° C to 43° C) 0° to 110° F (-17.8° to 43.3° C)

Maintaining your freezer

Your freezer is designed for year-round use with only minimal cleaning and
maintenance. We recommend that you do the following every time you clean it to
keep your freezer running odor free and efficiently:
CAUTION: To prevent damage to the finish, do not use gasoline, benzine,
thinner, or other solvents, and do not use abrasive cleaners.

1 Unplug your freezer from the wall outlet.

2 Remove all food.
3 Wash the shelves with a mild detergent solution.
4 Wash the inside with a damp warm cloth soaked in a solution of one quart of
lukewarm water to two tablespoons of baking soda solution.
5 Dry the interior and exterior with a soft cloth.
6 Be sure to keep the door gasket (seal) clean to keep the unit running
efficiently.

Storing your freezer

1 Unplug your freezer from the wall outlet.
2 Remove all food.
3 Clean the freezer.
4 Leave the door open slightly to avoid possible formation of condensation,
mold, or odor.
CAUTION: Use extreme caution with children. The unit should not be accessible
to child's play.

Moving your freezer

1 Unplug your freezer from the wall outlet.
2 Remove all food.
3 Securely tape down all loose items inside your freezer.

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 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator

4 Tape the door shut.

Be sure the freezer does not tilt more than 45° from the upright position
during transportation.

Tips on saving energy

• Locate your freezer in the coolest area of the room, away from heat producing
appliances or heating ducts and out of the direct sunlight.
• Let hot foods cool to room temperature before placing them in the freezer.
Overloading the freezer forces the compressor to run longer. Foods that freeze
too slowly may lose quality or spoil.
• Wrap foods properly and wipe containers dry before placing them in the
freezer. This cuts down on frost build-up inside the freezer.
• The freezer storage shelves should not be lined with aluminum foil, wax paper,
or paper toweling. Liners interfere with cold air circulation, making the freezer
less efficient.
• Organize and label food to reduce door openings and extended searches.
Remove as many items as needed at one time, and close the door as soon as
possible.

Understanding Alerts
High Temp Alert
The freezer is having trouble maintaining a cold temperature. You will get this
alert if:
• FREEZER MODE: the inside temperature is over 18° F (-8° C) for 36 hours.
• FRIDGE MODE: If the inside temperature is over 59° F (15° C) for 36 hours.
The LED on control panel turns on and a beep sounds. If the temperature returns
to a normal range, the alert turns off. You can also press any button to turn it off.
Here are some possible causes:
• The room is too warm. For example, the freezer is in a garage in the summer
next to a car with a hot engine.
• The ventilation openings are blocked or dusty.
• There is too much frost build up.
• There are door seal gaps.
Door Open Alert
If the door is open for more than five minutes, the door open alert is activated a
buzzer sounds intermittently. Close the door to turn off the alert and check to
make sure that nothing is blocking the door, preventing it from closing. Also,
check to make sure that the freezer is level. An unlevel freezer may prevent the
door from closing properly.

How do I reset my freezer to factory defaults?

1 Press and hold Lock for three seconds to unlock the control panel.
2 Press the Lock and + buttons at the same time for three seconds to reset the
freezer to factory defaults. The panel beeps and all of the indicators turn on for
three seconds. If the compressor is running, it pauses for five minutes, then
restarts.

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Troubleshooting
CAUTION: Do not try to repair your freezer yourself. Doing so invalidates the
warranty.

Fault indication
If a fault is detected, the display shows one of the following codes. If a fault is
indicated, call for service:
Fault code E2 E5 E7
Description Temperature sensor Defrost sensor fault Ambient Temperature
fault sensor fault

General
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
E2 appears on Temperature sensor Call for service.
the display failure.
E5 appears on Defrost sensor failure. Call for service.
the display
E7 appears on Ambient temperature Call for service.
the display sensor failure.
High Temp and See “Understanding Alerts” on page 13.
Door Open
alerts
The freezer The freezer is Make sure that the freezer is plugged in and
does not unplugged. that the plug is pushed completely into the
operate outlet.
The fuse on the circuit Check the house fuse/circuit breaker box
is blown or the circuit and replace the fuse or reset the circuit
breaker is tripped. breaker.
Power failure. If a power failure occurs, the freezer turns
off. Wait until the power is restored.
The freezer Food packages are Move the food packages or remove some
door does not interfering with the food.
close door.
completely
The door gaskets are Clean the door gaskets.
dirty.
The freezer may not Level the freezer.
be level.

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 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator

PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION

Food in the The door has been Make sure that the door is closed properly.
freezer is not opened too often or
cold was not closed
properly.
You have just added a Allow time for the new food to cool, then
large amount of food check again.
to the freezer.
The door is not closed Check the door gasket and food distribution
completely. and make sure that the door closes
completely.
The freezer has Allow time for the freezer to cool before
recently been adding food. Four hours are required for the
disconnected for a freezer to cool down completely.
period of time.
The thermostat is set Set the thermostat to a colder setting.
too warm.
The freezer The freezer may not Level the freezer with the leveling feet.
makes unusual be level on the floor.
noises or
vibrations The body of the Move the freezer out from the wall.
freezer is touching a
wall.
Metal parts undergo This is normal.
expansion and
contraction.
Refrigerant is This is normal.
circulating
throughout the
system.
Moisture is The door has been Make sure that the door is closed properly.
building up in opened too often or
the interior of was not closed
the freezer properly.
The freezer is in a Move the freezer to a dryer location.
location that is very
humid.
The weather is hot and This is normal.
humid.
The freezer Food packages are Move the food packages or remove some
door does not interfering with the food.
close door.
completely
The door gaskets are Clean the door gaskets.
dirty.
The freezer is not level. Level the freezer with the leveling feet.

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PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
The The room temperature This is normal.
compressor is hotter than normal.
turns on and off
frequently. You have just added a Allow time for the new food to cool, then
large amount of food check again.
to the freezer.
The door is not closed Check the door gasket and food distribution
completely or was and make sure that the door closes
opened too often. completely.
The freezer has Allow time for the freezer to cool before
recently been adding food. Four hours are required for the
disconnected for a freezer to cool down completely.
period of time.
The thermostat was Set the thermostat to the correct setting.
not set correctly.

Control panel
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
The control panel The control panel is Press and hold the Lock button for three
is unresponsive locked. seconds to unlock the control panel.
I got an alert that The door is open. Close the door.
the door is open Make sure that nothing is blocking the
door.
Make sure that the freezer is level.
I got an alert that Warm foods may have Wait for the foods to cool.
the temperature recently been added to
is too high the freezer.
The temperature is set Adjust the temperature.
too high or too low.
The room that the Wait for the room temperature to drop.
freezer is located in is
too warm.

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Specifications
Dimensions (H × W × D) Outer (with handle): 24 × 11 × 11 5/8 in.
(61 × 27.9 × 29.5 cm)
Gross weight 178.6 lbs. (81 kg)
Power requirements 115V ~ 60Hz
Current 1.8A
Power Power consumption: 397 Kwh/year
Power cord length 65 in. (165 cm)
Garage ready Yes, when set to Freezer Mode and in ambient
temperatures of 0° to 110° F (-17.8° to 43.3° C)

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ONE-YEAR LIMITED WARRANTY
Definitions:
The Distributor* of Insignia branded products warrants to you, the original purchaser of this new
Insignia-branded product (“Product”), that the Product shall be free of defects in the original
manufacturer of the material or workmanship for a period of one (1) year from the date of your
purchase of the Product (“Warranty Period”).
For this warranty to apply, your Product must be purchased in the United States or Canada from a
Best Buy branded retail store or online at www.bestbuy.com or www.bestbuy.ca and is packaged
with this warranty statement.

How long does the coverage last?

The Warranty Period lasts for 1 year (365 days) from the date you purchased the Product. Your
purchase date is printed on the receipt you received with the Product.

What does this warranty cover?

During the Warranty Period, if the original manufacture of the material or workmanship of the
Product is determined to be defective by an authorized Insignia repair center or store personnel,
Insignia will (at its sole option): (1) repair the Product with new or rebuilt parts; or (2) replace the
Product at no charge with new or rebuilt comparable products or parts. Products and parts
replaced under this warranty become the property of Insignia and are not returned to you. If
service of Products or parts are required after the Warranty Period expires, you must pay all labor
and parts charges. This warranty lasts as long as you own your Insignia Product during the
Warranty Period. Warranty coverage terminates if you sell or otherwise transfer the Product.

How to obtain warranty service?

If you purchased the Product at a Best Buy retail store location or from a Best Buy online website
(www.bestbuy.com or www.bestbuy.ca), please take your original receipt and the Product to any
Best Buy store. Make sure that you place the Product in its original packaging or packaging that
provides the same amount of protection as the original packaging.
To obtain warranty service, in the United States and Canada call 1-877-467-4289. Call agents may
diagnose and correct the issue over the phone.

Where is the warranty valid?

This warranty is valid only in the United States and Canada at Best Buy branded retail stores or
websites to the original purchaser of the product in the country where the original purchase was
made.

What does the warranty not cover?

This warranty does not cover:
• Food, beverage, and/or medicine loss/spoilage.
• Customer instruction/education
• Installation
• Set up adjustments
• Cosmetic damage
• Damage due to weather, lightning, and other acts of God, such as power surges
• Accidental damage
• Misuse
• Abuse
• Negligence
• Commercial purposes/use, including but not limited to use in a place of business or in
communal areas of a multiple dwelling condominium or apartment complex, or
otherwise used in a place of other than a private home.
• Modification of any part of the Product, including the antenna
• Display panel damaged by static (non-moving) images applied for lengthy periods
(burn-in).

18 www.insigniaproducts.com
 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator

• Damage due to incorrect operation or maintenance

• Connection to an incorrect voltage or power supply
• Attempted repair by any person not authorized by Insignia to service the Product
• Products sold “as is” or “with all faults”
• Consumables, including but not limited to batteries (i.e. AA, AAA, C etc.)
• Products where the factory applied serial number has been altered or removed
• Loss or Theft of this product or any part of the product
• Display panels containing up to three (3) pixel failures (dots that are dark or incorrectly
illuminated) grouped in an area smaller than one tenth (1/10) of the display size or up to
five (5) pixel failures throughout the display. (Pixel based displays may contain a limited
number of pixels that may not function normally.)
• Failures or Damage caused by any contact including but not limited to liquids, gels or
pastes.
REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY FOR
BREACH OF WARRANTY. INSIGNIA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS
PRODUCT, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOSS OF USE OF YOUR PRODUCT, LOST
BUSINESS OR LOST PROFITS. INSIGNIA PRODUCTS MAKES NO OTHER EXPRESS WARRANTIES WITH
RESPECT TO THE PRODUCT, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT,
INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED,
WILL APPLY AFTER THE WARRANTY PERIOD. SOME STATES, PROVINCES AND JURISDICTIONS DO
NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND
YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR PROVINCE TO
PROVINCE.
Contact Insignia:
1-877-467-4289
www.insigniaproducts.com
INSIGNIA is a trademark of Best Buy and its affiliated companies.
*Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A
©2023 Best Buy. All rights reserved.

www.insigniaproducts.com 19
www.insigniaproducts.com
1-877-467-4289 (U.S. and Canada)

INSIGNIA is a trademark of Best Buy and its affiliated companies.

Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2023 Best Buy. All rights reserved.
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