RAJU GUJAR
Dubai
+971557138716
gujarraju@[Link]
SUMMARY Versatile and solution-focused Senior Technical Engineer with extensive experience in IT
support, network administration, database management, and applications specialization.
Adept at designing, planning, implementing, and configuring network solutions for small to
medium-sized projects. Proven ability to develop and manage highly effective helpdesk
operations and deliver cost-effective, innovative customer and technical support strategies.
Skilled in analyzing critical support requirements, identifying deficiencies, and seizing
potential opportunities for improvement. Dedicated to providing comprehensive computer-
related solutions and dictating training courses to enhance team capabilities.
SKILLS • Microsoft 365 Administration • Problem-Solving
• Microsoft Entra • Communication Skills
• Virtualization (Hyper-V, VMware, Sangfor • Customer Support
HCI) • Active Directory & GPO Management
• Backup Solutions (Veeam, Altaro, • IT Security (SonicWall, Cyberoam, Sophos)
Symantec) • Server Management (Failover Clustering,
• SAP & Dynamics 365 Familiarity Hyper-V, Veeam Backup)
• Teams, SharePoint • Database Management (SQL Server,
• Disaster Recovery Planning Oracle POS, SQL Clustering)
• PBX Systems (Avaya, others) • Barracuda Email Gateway and Web
• Emerging Technologies (AI, ML, Big Application Firewall (WAF)
Data, IoT) • Endpoint Security (Sophos, ESET, Trend
• IT Policy Development Micro, Symantec, Kaspersky)
• System Center Configuration Manager • Cloud Infrastructure Design (Azure, Ali
(SCCM) Cloud, Huawei Cloud)
• Zoho Desk • Network Configuration (Cisco, D-Link, TP-
• Project Management Link, Ubiquiti)
• Team Leadership • High Availability Solutions, Azure Cloud
Migration
..
• Virtualization Technologies
EXPERIENCE Senior Technical Engineer, 02/2023 - Current
ITForce Technology, Dubai
• Designed and implemented SQL Server clustering solutions to ensure high availability and
disaster recovery.
• Successfully managed and oversaw various data migration projects to maintain high levels
of accuracy and efficiency.
• Managed on-premises to Azure Cloud migrations, optimizing performance and scalability.
• Managed and executed M365 cloud infrastructure projects, encompassing design and
implementation of Azure AD, Exchange, SharePoint Online, and OneDrive for Business.
• Managed Office 365 applications including Exchange Online, Teams, and SharePoint;
oversaw administration of Exchange and MS SQL Clustering.
• Installed and upgraded applications to improve functionality.
• Maintained a 24/7 availability to address any server infrastructure issues.
• Managed Failover Clustering Servers, Hyper-V Manager, and Veeam Backup and
Replication setups during Microsoft technology implementation projects.
• Provided support for Barracuda Email Security Gateway and Web Application Firewall,
enhancing email and web security.
• Engaged customers to find solutions, collaborated on tracking and updating tickets, and
ensured timely issue resolution.
• Managed user accounts in Active Directory and Azure AD Connector.
• Collaborated with other IT teams on projects involving integration between existing
systems and Office 365 solutions.
• Installed, configured, and maintained VMware vSphere ESXi hosts including patching and
upgrading when needed.
Assistant IT Manager, 09/2020 - 04/2022
Vogue International FZE, Sharjah
• Developed and implemented IT policies, procedures, and standards to ensure compliance
with organizational objectives.
• Installed and configured software applications to meet user requirements.
• Maintained inventory records of IT equipment and supplies.
• Created detailed documentation for all IT processes, procedures, and operations.
• Tracked progress of projects using appropriate tools and techniques.
• Resolved operational problems related to network infrastructure components such as
servers, routers, switches.
• Coordinated with vendors for the procurement of hardware and software products and
services required by the organization.
• Provided technical support and guidance to end-users regarding the use of hardware and
software systems.
• Participated in planning meetings with stakeholders to discuss IT initiatives or changes.
IT Supervisor, 03/2018 - 09/2020
Asiana Hotel Dubai, UAE
• Investigated user complaints related to systems availability or performance and provided
timely resolutions as necessary.
• Coordinated with vendors on maintenance contracts, upgrades or new purchases as
required.
• Monitored network activity to optimize system performance while maintaining data
integrity.
• Identified areas for improvement in existing systems and processes and developed
solutions accordingly.
• Performed troubleshooting steps when needed in order to diagnose and resolve technical
issues quickly and effectively.
• Supervised lifecycle processes pertaining to IT framework.
• Managed day-to-day activities of IT personnel, including hiring, training, performance
evaluation, scheduling and disciplinary action.
• Implemented security measures such as firewalls, encryption protocols, antivirus
programs.
• Oversaw daily backups of servers and databases ensuring data integrity in case of
emergency recovery scenarios.
Senior Technical Support Engineer, 10/2013 - 03/2018
Al Safeer Group Of Companies, Sharjah
• Created user accounts in Active Directory while maintaining proper security protocols.
• Provided technical support to customers by troubleshooting and resolving hardware and
software issues.
• Assisted users with password resets and account lockout resolutions.
• Installed and tested operating systems, applications, updates, patches, and service packs.
• Configured, maintained, and monitored computer systems for optimal performance.
• Analyzed system logs for potential problems or errors related to system performance or
security threats.
• Troubleshot network connectivity problems such as router configurations, IP addressing,
and DHCP server setup.
• Replied to customer queries via email, messaging systems and support ticket platforms.
• Collaborated with engineering and product teams to identify and rectify recurring technical
issues.
• Adapted communication style to effectively convey technical information to non-technical
audiences.
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IT Support Engineer, 12/2011 - 02/2013
HP (Hewlett Packard) payroll of Metalogic PVT, Delhi, India
• Utilized various software and tools to streamline processes and optimize performance.
• Identified needs of customers promptly and efficiently.
• Provided customer support and resolved technical issues for EDMS through E-Mail, phone
and other electronic mediums.
• Configured customer accounts for EDMS, ensuring proper setup and access rights
assignments.
• Troubleshot and resolved customer issues in software and hardware by gaining a
comprehensive understanding of OS and applications.
EDUCATION AND
TRAINING Sunrise University Alwar, Alwar, India, 08/2015
Bachelor of Science: Bachelor of Technology in Computer Science
Jetking Infotrain, Delhi, 02/2011
Diploma in Computer Network Engineering: Diploma in Computer Network
Engineering
GTEngineering College, Lucknow, 03/2009
Diploma in Computer Hardware: Diploma in Computer Hardware
Rama Technical Degree, Faizabad, 05/2008
Diploma in computer application: Diploma in Computer Application
WEBSITES, [Link]
PORTFOLIOS,
PROFILES
CERTIFICATIONS • MD-102: Microsoft 365 Certified: Endpoint Administrator Associate (DEPCCA-84ECA0)
• MCITP: Microsoft Certified IT Professional (C416-6424, C416-6426)
• CCNA: Cisco Certified Network Associate - Routing Switching (CSCO11913490)
• ACP-Alibaba Cloud Certifed Professional (ACP01240700126031)
• HCPN: Huawei Business Professional (4054e047d4ba41a6bdb7e02d281293d0)
• MS-102: Microsoft 365 Certified: Administrator Expert (FEB9C9-NE5235)
LANGUAGES English: Hindi:
