M.E.
S INDIAN SCHOOL (MESIS)
ABU HAMOUR BRANCH, DOHA – QATAR
NOTES [2024-2025]
Class & Div. : X A to C Subject : Information Technology
Lesson / Topic : 1. Communication Skills Date : 25/04/2024
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Ref. No: IT-N-01
I. Choose the correct answer :
1. Which of the following is NOT an element of communication within the communication
process cycle?
(a) Channel (b) Receiver (c) Sender (d) Time
2. You need to apply leave at work? Which method of communication will you use?
(a) E-mail (b) Poster (c) Newsletter (d) Blog
3. By which action can senders send their messages?
(a) Gestures (b) Speaking (c) Reading (d) Writing
4. Which of the following is an example of oral communication?
(a) Newspapers (b) Letters (c) Phone call (d) E-mail
5. What are the types of words we should use for verbal communication?
(a) Acronyms (b) Simple (c) Technical (d) Jargons
6. Why do we use e-mails?
(a) To communicate with many people at the same time.
(b) To share documents and files.
(c) To talk to each other in real-time.
(d) To keep a record of communication.
7. Which of these is a positive (good) facial expression?
(a) Frowning while concentrating
(b) Maintaining eye contact
(c) Smiling continuously
(d) Rolling up your eyes
8. What does an upright (straight) body posture convey or show?
(a) Pride (b) Professionalism (c) Confidence (d) Humility
9. Which of these is NOT an appropriate non-verbal communication at work?
(a) Keeping hands in pockets while talking
(b) Talking at moderate speed
(c) Sitting straight
(d) Tilting head a bit to listen
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10. Which of the following statement is true about communication?
(a) 50% of our communication is non-verbal
(b) 20% communication is done using body movements, face, arms, etc.
(c) 5% communication is done using voice, tone, pauses, etc.
(d) 7% communication is done using words
11. Which of these are examples of positive feedback?
(a) Excellent, your work has improved.
(b) I noticed your dedication towards the project.
(c) You are always doing it the wrong way.
(d) All of the above
12. Which of these are examples of negative feedback?
(a) I hate to tell you this but your drawing skills are poor.
(b) You can surely improve your drawing.
(c) This is a good drawing but you can do better.
(d) None of the above
13. Which of the following are effective components of a good feedback?
(a) Detailed and time consuming
(b) Direct and honest
(c) Specific
(d) Opinion-based
14. Which of these is NOT a common communication barrier?
(a) Linguistic barrier
(b) Interpersonal barrier
(c) Financial barrier
(d) Organisational barrier
15. Which of these are ways to overcome communication barriers?
(a) Respecting each other’s differences
(b) Using a translator
(c) Not communicating at all
(d) Using your own language for comfort
16. In which of the following, the underlined word is an adjective?
(a) Radha has a red dress.
(b) I can speak French.
(c) The Girl on the Train is a best-seller.
(d) Abdul can swim fast.
17. Which of these sentences is capitalised correctly?
(a) Ravi and i are going to the movies.
(b) Salim is visiting India in july.
(c) The Tiger is a strong animal.
(d) She is arriving on Monday.
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18. Which of these sentences are punctuated correctly?
(a) When is the party.
(b) I had bread omelette and a Banana for breakfast.
(c) I am so excited about my first foreign trip,
(d) This is Abdul’s notebook.
19. In which of these sentences can you find an adverb?
(a) Divya drinks milk every day.
(b) Sanjay gifted me a new pen.
(c) I opened the door lock.
(d) Sita is 5-feet tall.
20. Identify the object, verb and subject in the sentence, ‘The car crashed into a tree.’
(a) Object: a tree; Verb: crashed; Subject: the car
(b) Object: The car; Verb: crashed; Subject: a tree
(c) Object: crashed; Verb: the tree; Subject: the car
(d) Object: crashed; Verb: the car; Subject: the tree
21. Identify the indirect object in the sentence, ‘The band played music for the audience.’
(a) The band (b) played (c) music (d) audience
22. Which of these is an imperative sentence?
(a) Switch off the fan.
(b) Sheila has gone to the market.
(c) Where are my pen colours?
(d) Oh no! I missed my flight.
23. Which of these sentences is in active voice?
(a) A movie is being watched by them.
(b) The car was repaired by Raju.
(c) He is reading a book.
(d) The thief was being chased by a policeman.
II. Fill in the blanks :
1. A group of words that makes complete sense or gives a complete meaning is called a sentence.
2. Phrases are a group of words that work together to communicate an element of speech.
3. A good feedback must be specific and timely.
4. Non-verbal communication involves conveying the message with the use of symbols, gestures,
eye contact and body language.
5. The word communication is derived from the Latin word Communicare , which means ‘to
share’.
6. 93% of our communication is non-verbal.
7. A communication barrier is an obstacle that prevents the receiver from receiving and
understanding the message sent by the sender.
8. The person who initiates a message is called a sender.
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9. The way the sender chooses to send a message is called encoding.
10. Physical barriers to communication refer to factors such as noise and doors.
11. Fear and mistrust are factors of emotional barriers to communication.
12. Giving a lot of information clearly in few words is called concise.
13. Decoding is way the receiver interprets and understands the message.
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