Free PMP Course

Exam Prep
BEN HAMOUDA CONSULTING
by Ahmed Ben Hamouda

PMP® SCT® SAFe®

 Course Outline

● Chapter 1: Business Environment

● Chapter 2: Project Stakeholders
● Chapter 3: Project Team
● Chapter 4: Agile & Scrum
● Chapter 5: Predictive & Hybrid
● Chapter 6: Planning Techniques

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 Course Outline

● Chapter 7: Performing project work

● Chapter 8: Procurement Management
● Chapter 09: Quality Management
● Chapter 10: Uncertainty and Risks
● Chapter 11: Assessing Project Performance
● Chapter 12: PMP Exam Tips and Tricks

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 PMI Mindset
Manage projects according to PMI’s best practices

Follow the processes that PMI describes

Use the recommended tools and templates

Some questions can be answered based on your experience

Most questions are best to be answered according to what we learn in the training

This course contains everything you need to pass the exam!

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People Domain
42% of the exam
(76 Questions)
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People in Project: Stakeholders and Team

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Project Stakeholders

CHAPTER 2 7
 Stakeholders Tips & Tricks
● A Stakeholder is anyone who is interested/involved in the project, can influence the project work,
might be impacted by the project results.
● Stakeholder can be Supportive, Resistant, Neutral.
● Key stakeholders must be involved throughout the project to capture all their requirements and
expectations and to be able to deliver value/project work to them correctly. Stakeholders have
highest influence at beginning of the project.
● The Sponsor assigns the PM, provides him/her with authority, supports the team and is the first
escalation point in case the matter is beyond PM power/authority.
● The sponsor is part of the SteeCo. The customer is a key stakeholder.
● When there is a new key stakeholder, update the stakeholder register, the communications plan and
the engagement plan.
● If a deliverable is complete but it does not respond to the expectations of stakeholders, correct it
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and review the scope management plan.
● Key Stakeholders = high power + high interest.
● All data about stakeholders are recorded in Stakeholders Register.
● Change Control Board (CCB) reviews and approves/rejects changes in Waterfall.
● In case of disagreement with a stakeholder, review the gap between deliverables and
acceptance criteria / analyze root cause --> Take action and inform the stakeholder.
● NPS and mood chart for measuring stakeholder satisfaction.
● Direct communication with stakeholders is encouraged.
● When a stakeholder is not committed / skips meetings, review stakeholder
engagement plan. RACI can be used here.
● In case of missing information in a project report, review communications
management plan.
● Project Manager engages stakeholders based on their power/interest levels, and can
use the stakeholder engagement assessment matrix for monitoring.
● Different matrices for stakeholder analysis: power/interest, influence/power,
influence/interest, salience model, stakeholder cube, etc.
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10 Test Questions

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 Correct Answer

Question 1 A

A project manager is leading a 3D modeling project of a castle that will be built near a river.
Halfway through execution, the sponsor requests the termination of the project since a dam
will be built nearby, making the castle’s location not appealing anymore. What should the
project manager do?

A. Terminate the project as per the sponsor’s request

B. Proceed with claims administration
C. Try to directly negotiate the matter with the sponsor in order to convince them to allow
the project continuation
D. Insist on delivering the project since the dam has no association or impact on it

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 Correct Answers

Question 2 A&B&C

A project manager is leading a software project using a predictive approach. During

execution, a team member developed a new feature that caused regressions on the other
features already used by the client. What should the project manager do? (Select three)

A. Submit a change request to fix the resulted regressions

B. Inform the concerned stakeholders about the regressions, their impact, and the proposed
solutions
C. Set up lessons learned meeting to avoid similar issues in the future
D. Since it’s an internal problem, try to fix it without the customer’s notice

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 Correct Answer

Question 3 C

During work execution, a project manager faced an issue that requires a deviation from the
scope. The project manager discussed the matter with the rest of the team and provided the
Change Control Board (CCB) with a plan on how to approach the alteration. The CCB
recognized the need for the change, but they approved a different implementation method.
Knowing that the project manager doesn’t agree with the approved method, what should
they do?

A. Resign from their position and quit the project

B. Refrain from implementing the change
C. Implement the change using the approved method
D. Create a prototype using the rejected method to convince the CCB of its efficiency

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 Correct Answer

Question 4 C

During the kick-off meeting of their first project, the project manager presents the project
plan to the attending stakeholders. When going through the details, the project manager
notices that most stakeholders don’t seem happy about the plan. A certain stakeholder even
expressed their frustration with how inaccurate this plan describes their expectations. What
is the most likely reason behind the project manager’s inaccurate description of
stakeholders’ requirements?

A. The project manager did not use the project scope as a guide when creating the project
plan.
B. The project manager only presented the first draft of the project plan, so it can be always
improved.
C. The project manager did not engage the project stakeholders enough to be able to
accurately capture their requirements.
D. The project manager did not explain the project well enough. A better presentation of the
plan would have prevented this misunderstanding.

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 Correct Answer

Question 5 D

Due to a company merger and acquisition process, the main stakeholder of a critical project
has been changed. This new stakeholder complains that they were unaware of a delay on the
project of which the rest of the stakeholders were aware. All the communications about the
project are shared via email at the start of every week.

How should the project manager address this situation?

A. Send evidence to the new stakeholder that the project's status was sent according to the
schedule.
B. Suggest that the new stakeholder review the project status before the next board meeting.
C. Share the communications management plan with the new stakeholder.
D. Discuss project requirements with the new stakeholder, and update the communications
management plan.

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 Correct Answer

Question 6 D

A project manager receives a voicemail from a business analyst on the project team. The
business analyst indicates that an internal stakeholder is upset that they were not included
before the project began. The stakeholder is asking for an addition to the requirements
traceability matrix.

What should the project manager do to improve the stakeholder relationship?

A. Consult the project scope document to make sure the addition is in scope.
B. Update the stakeholder engagement plan to ensure the stakeholder is included in the
project stakeholder list.
C. Initiate a project change request so the change control board (CCB) can decide if it is in
scope.
D. Engage the stakeholder to solicit more information before responding to the request.

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 Correct Answer

Question 7 D

A project manager has been assigned to lead a project to deploy a new system. The
stakeholders disagree on the project objectives and approach.

What should the project manager do?

A. Create a roles and responsibilities matrix based on the project charter and ask the
sponsor to share it with all stakeholders to provide credible authority.
B. Conduct scoping workshops with the project team to create a work breakdown structure
(WBS), assign tasks to various entities, share this with all stakeholders, and ask the team to
complete their tasks as scheduled.
C. Conduct a general meeting with all stakeholders and review and address a list of activities
for each of them.
D. Breakdown the situation to identify the root causes for the disagreement and then work
with each stakeholder and participating entity on their exact roles and responsibilities.

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 Correct Answer

Question 8 D

A project manager is implementing a new software system. Some department staff members
are questioning the necessity of the change and feel the new system will impede their current
processes.

What should the project manager have done at the start of the project to prevent this
resistance?

A. Created a communications management plan that outlined the method of

communicating to stakeholders.
B. Ensured that the company culture encourages changes before accepting the project.
C. Encouraged leadership to discuss the change with departments that are typically
resistant to change.
D. Involved stakeholders from all levels of the company so everyone understands the
change.
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 Correct Answer

Question 9 D

A company has hired a vendor to deliver a scope of work and assigned a project manager to
oversee the project. The vendor advised that they completed the scope successfully and is
asking for approval.

What should the project manager do in response to this request?

A. Obtain approval from the project sponsor.

B. Update the project management plan and mark the milestone as completed.
C. Ask the vendor to validate the agreement for any deviations.
D. Set up a meeting with stakeholders to validate and confirm acceptance of the deliverables.

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 Correct Answers

Question 10 B &C

A large project is affecting the neighborhood in which it is located. The neighbors are not
satisfied with the project and their resistance to the project may affect the project deadline.

What two actions should the project manager take? (Choose two)

A. Send letters to the neighbors and ask them kindly not to disturb the project.
B. Set up a meeting with neighborhood representatives to win their cooperation.
C. Analyze the situation and find out what is causing the neighborhood's negative attitude.
D. Ask the customer to extend the project deadline to allow time for conflict resolution.
E. Ask the mayor of the city to use their authority to stop neighborhood resistance.

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Thank You
for learning with us!

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