ALSHAYA LEADER JOB FAMILY - COMPETENCY BASED SELECTION INTERVIEW

Alshaya Group

Leader Job Family

COMPETENCY BASED SELECTION INTERVIEW

CANDIDATE NAME:

POSITION INTERVIEWED FOR:

INTERVIEWER:

DATE:
You should take no longer than 60 minutes to complete this interview

Ask all questions

Based on the answers given to the competency questions, and any probing
questions asked, you must decide the level of the candidate against each
competency.

Consider the details of the answer supplied, the evidence given and score
accordingly.

The candidate must demonstrate all or a majority of the behaviours listed

under a level of competency in order for you to score the candidate at this
level.

ALSHAYA LEADER JOB FAMILY COMPETENCIES - SUMMARY

COMPETENCY LEVEL REQUIRED LEVEL SCORED

Leadership Level 2
Commercial Orientation Level 2
Decision Making Level 3
Results Focus Level 3
Relationship Building Level 2

INTERVIEW DECISION (please circle):

OFFER

NOT OFFER

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 ALSHAYA LEADER JOB FAMILY - COMPETENCY BASED SELECTION INTERVIEW

This Competency Based Selection Interview must be used for the following roles which make up
the ALSHAYA LEADER JOB FAMILY (if in doubt check the Job Description to confirm which job family
a job title belongs to)

Business Director Casual Dining

Regional Resourcing Manager, Regional L&D Manager, Senior HR Business Partner,
Head of HR Services, Regional HR Services Manager (KSA/UAE/Kuwait), Egypt Country HR
Manager
Commercial Director Food
Supply Chain & Planning Manager F&F / Starbucks
Regional Operations Manager Starbucks
Business Manager Generic
Country Operations Manager Generic
Head of Property, Group Real Estate Manager, Group Facilities Manager, Group Project
Manager,
Property
Group Property Finance Manager, Group Procurement Manager, Procurement/New
Market Project Manager
Senior Brand Merchandising Manager Generic
Pharmacy Development Director Pharmacy Division
Head of Buying & Merchandising Pharmacy Division
Director-Stores/Commercial Pharmacy Division
Senior Distribution Operations Manager Logistics
Director Logistics Williams Sonoma
Group Internal Audit Manager Internal Audit
Deputy Manager Customer Care
Procurement & Marketing Manager H&B
Brand Visual Merchandising Manager/Regional Visual Merchandising Manager F&F
Visual Merchandising & Marketing Manager - Mothercare/Debenhams Debs/Mothercare/H&M
Manager-Product Development, Manager-Merchandising & Planning Fashion & Footwear
Operations Manager - Best Pratise / Process & Procedure Fashion & Footwear
Business Development Manager Generic
Brand Manager/Brand Merchandising Manager Generic
Operations Manager Generic
Distributions Operations Manager Logistics
Procurement & Marketing Manager Casual Dining/ Dean & Deluca
Supply Chain Manager Starbucks
Supply Chain & Planning Manager Health & Beauty
Retail Manager GENERIC
Regional Manager eGroup

Senior Manager-Operations, Business Solutions, Solutions Development, Training,

Systems Quality Assurance, Systems Change, Business Relations, Computer
eGroup
Operations, Technical Systems, Technology, R&D, Project, Information Processing,
Application Systems, Service Desk, Software Development

Loss Prevention Manager Loss Prevention

Head of Supply Chain & IT Pharmacy Division
Senior Manager-Facilities, Projects, Real Estate Property
Audit Manager Retail Internal Audit
Manager-Partner & Asset Protection, Manager-New Store Opening Starbucks
Business Alliance Manager Starbucks/ Office Depot
Retail Group Manager -Internal Communications / External Communications / Corporate
Corporate Communications
Relations

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 ALSHAYA LEADER JOB FAMILY - COMPETENCY BASED SELECTION INTERVIEW

INITIAL OPENING QUESTIONS:

1) Please give a brief summary of the Alshaya business.

2) Please give a very brief overview of your career to date.

3) Why are you looking to move on from your current role?

4) What are your salary expectations including benefits?

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 ALSHAYA LEADER JOB FAMILY - COMPETENCY BASED SELECTION INTERVIEW

A. LEADERSHIP

QUESTION: Think of a time when you have led a team to achieve a task. Tell me how you did it.

LEADERSHIP
Description: Empowers others in order to reach clearly defined organisational goals.

Based on the answer given to the above question, and any probing questions asked, you must
decide the level of the candidate against the competency.

The candidate must demonstrate all or a majority of the behaviours listed under a level of
competency in order for you to score the candidate at this level.

LEVEL 3 Evidence? Mark ‘Yes’ or ‘No’

Role models behaviours and leadership
Positive and enthusiastic role model despite obstacles or barriers
Leads from the front, by example
Inspires others
Accepts responsibility for the teams performance and actions
Has a vision for the team and ensures others buy in to the vision and
goals
LEVEL 2 (REQUIRED LEVEL) Evidence? Mark ‘Yes’ or ‘No’
Positive & ‘can-do’ attitude
Builds team spirit and team identity
Celebrates and promotes team success
Recognises and values success and hard work
Meets own commitments to team
Encourages team discussion to deliver collective solutions
Mutual trust and respect encouraged amongst team
LEVEL 1 Evidence? Mark ‘Yes’ or ‘No’
Treats people with respect and dignity
Shares ideas, information and feelings with others
Responds supportively to requests for help
Treats people with respect
Checks understanding and encourages questions
Clearly explains the rationale for all decisions
LEVEL 0 Evidence? Mark ‘Yes’ or ‘No’
Does not offer help and works alone
Dismisses opinions and views of others
Very hands on style of management rather than empowering
individuals
Does not give people full responsibility and accountability
Record the evidence provided from the question:
What was the situation or the task?

What action was taken?

What was the result or outcome?

LEADERSHIP - COMPETENCY LEVEL ACHIEVED = 0 1 2 3

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 ALSHAYA LEADER JOB FAMILY - COMPETENCY BASED SELECTION INTERVIEW

B. COMMERCIAL ORIENTATION

QUESTION: Can you tell me about a business opportunity that you have identified and
followed through?
-What did you consider in driving the opportunity through?
-What was the outcome?

COMMERCIAL ORIENTATION
Description: Knowledgeable about financial and commercial matters. Focuses on costs, profits,
new markets, new business opportunities and activities which wil bring the best return.

Based on the answer given to the above question, and any probing questions asked, you must
decide the level of the candidate against the competency.

The candidate must demonstrate all or a majority of the behaviours listed under a level of
competency in order for you to score the candidate at this level.

LEVEL 3 Evidence? Mark ‘Yes’ or ‘No’

Makes decisions for a commercial gain
Focuses on the ‘bottom line’
Sets targets of a commercial nature
Evidence that is up t date on external business developments
Considers competitors when making financial decisions
Looks at both short and long term profitability in decisions
LEVEL 2 (REQUIRED LEVEL) Evidence? Mark ‘Yes’ or ‘No’
Drives initiatives to maximise sales/efficiencies and reduce costs
Recognises opportunities to increase and improve costs / efficiencies
Converts ideas in to new service/product opportunities
Put initiatives in place to drive sales, costs, savings and control
Communicates best practice and takes steps to manage team to use
LEVEL 1 Evidence? Mark ‘Yes’ or ‘No’
Understands cost & profit within own department
Knows the key cost/profit indicators in own area and focuses on these
to manage
Encourages budget savings and looks to reduce cost
Looks at ways of improving processes to deliver efficiencies
LEVEL 0 Evidence? Mark ‘Yes’ or ‘No’
No evidence of understanding of financial implications
Gives weak example or one that is not commercial in answer to
question
No mention or consideration of cost, profit, sales, margin
No evidence of consideration of competition
Record the evidence provided from the question:
What was the situation or the task?

What action was taken?

What was the result or outcome?

COMMERCIAL ORIENTATION - COMPETENCY LEVEL ACHIEVED = 0 1 2 3

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 ALSHAYA LEADER JOB FAMILY - COMPETENCY BASED SELECTION INTERVIEW

C. DECISION MAKING

QUESTION: Tell me about a situation where you had to make a decision that required careful
thought.
- What was the overall business context?
- What did you do?
- How did you know your decision was correct?

DECISION MAKING
Description: Takes personal ownership to make decisions and commit to definite courses of
action based upon the best use of intuition and logical justification

Based on the answer given to the above question, and any probing questions asked, you must
decide the level of the candidate against the competency.

The candidate must demonstrate all or a majority of the behaviours listed under a level of
competency in order for you to score the candidate at this level.
LEVEL 3 (REQUIRED LEVEL) Evidence? Mark ‘Yes’ or ‘No’
Evidence that makes informed business decisions based on
consultation
Decisions meet business requirements
Evidence that has knowledge and expertise of all aspects of the
business
Makes decisions that lead to organisational change
LEVEL 2 Evidence? Mark ‘Yes’ or ‘No’
Weighs up pros & cons of issue before reaches decisions
Recognises need to engage others in decision making process
Looks at cost benefit or risk assessment when making decisions
LEVEL 1 Evidence? Mark ‘Yes’ or ‘No’
Used all relevant information available to help make decisions
Uses experience to make a decision when does not have al facts to
hand or needs to make decision quickly
Not rushed in to decision making due to urgent requirements
LEVEL 0 Evidence? Mark ‘Yes’ or ‘No’
Fails to engage others in decision making process
Misses information & facts when making decisions
Puts off making decision or relies on others to make decisions for them
Makes assumptions and bases decisions on these
Record the evidence provided from the question:
What was the situation or the task?

What action was taken?

What was the result or outcome?

DECISION MAKING - COMPETENCY LEVEL ACHIEVED = 0 1 2 3

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 ALSHAYA LEADER JOB FAMILY - COMPETENCY BASED SELECTION INTERVIEW

D. RESULTS FOCUS

QUESTION: Explain to me how you have achieved a challenging target.

-What was the context?
-What did you do to ensure your team were aware of responsibilities?
-What was the outcome and would you do anything differently next time?
RESULTS FOCUS
Description: Focuses energy on achieving goals and objectives which maximise business
outcomes.

Based on the answer given to the above question, and any probing questions asked, you must
decide the level of the candidate against the competency.

The candidate must demonstrate all or a majority of the behaviours listed under a level of
competency in order for you to score the candidate at this level.
LEVEL 3 (REQUIRED LEVEL) Evidence? Mark ‘Yes’ or ‘No’
Drives results focus by setting expectations of performance against
targets
Sets key performance indicators to drive results focus
Ensures clarity in communication
Reviews results to gain lessons learnt
Manages team to deliver results and they do whatever needed to
deliver on time
LEVEL 2 Evidence? Mark ‘Yes’ or ‘No’
Involves others in order to maximise results
Ensures resources match business needs
Clearly defines roles and responsibilities of those in team in order to
achieve result
Gives feedback on achievement of targets to enhance future
performance
LEVEL 1 Evidence? Mark ‘Yes’ or ‘No’
Takes ownership to achieve results
Sets challenging and realistic goals for self
Ensures all tasks are competed
Prepared to put in extra effort to get the job done
LEVEL 0 Evidence? Mark ‘Yes’ or ‘No’
Does not communicate objectives, goals, targets
Sees few goals through to conclusion
Willing to settle for average or below
Raises excuses as reasons for not achieving goals
Record the evidence provided from the question:

What was the situation or the task?

What action was taken?

What was the result or outcome?

RESULTS FOCUS - COMPETENCY LEVEL ACHIEVED = 0 1 2 3

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 ALSHAYA LEADER JOB FAMILY - COMPETENCY BASED SELECTION INTERVIEW

E. RELATIONSHIP BUILDING

QUESTION: Tell me about a time when you relied on a contact in your network to help you
with a work related task or problem.

RELATIONSHIP BUILDING
Description: Works to build & maintain professional relationships with internal & external
contacts in order to maximise business opportunities.
Based on the answer given to the above question, and any probing questions asked, you must
decide the level of the candidate against the competency.

The candidate must demonstrate all or a majority of the behaviours listed under a level of
competency in order for you to score the candidate at this level.

LEVEL 3 Evidence? Mark ‘Yes’ or ‘No’

Clear evidence that has strong network with wider business
Talks of long term advantage in business networks
Evidence that thinks of the wider business views being important in
solving issues
Evidence of good network at senior levels
LEVEL 2 (REQUIRED LEVEL) Evidence? Mark ‘Yes’ or ‘No’
Used network or contact to help solve a problem
Demonstrates a good range of verbal and non-verbal communication
skills
Evidence that has built network and contacts at work and uses to help
solve issues
Example given in answer to question was good business related issue
LEVEL 1 Evidence? Mark ‘Yes’ or ‘No’
Recognises need to build professional relationships
Adapts communication approaches to the different situation
Engaged in positive behaviour to develop and cement partnerships
Has contacts outside of own area of business
LEVEL 0 Evidence? Mark ‘Yes’ or ‘No’
Weak example not business related
Negative body language and poor communication skills
Demonstrates cultural bias or mentions ‘nationality’ in building
relationships
Example does not sufficiently give enough evidence to demonstrate
that network has been used to solve an issue
Record the evidence provided from the question:
What was the situation or the task?

What action was taken?

What was the result or outcome?

RELATIONSHIP BUILDING - COMPETENCY LEVEL ACHIEVED = 0 1 2

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