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ICT Practical Exam for HR Management

The document outlines the practical exam instructions for the Diploma in Human Resource Management course, specifically for the ICT paper. It includes tasks such as creating letters using mail merge, formatting a worksheet with student marks, and designing PowerPoint slides. Candidates are required to save their work in a designated folder named KNECEXAM.

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0% found this document useful (0 votes)
55 views4 pages

ICT Practical Exam for HR Management

The document outlines the practical exam instructions for the Diploma in Human Resource Management course, specifically for the ICT paper. It includes tasks such as creating letters using mail merge, formatting a worksheet with student marks, and designing PowerPoint slides. Candidates are required to save their work in a designated folder named KNECEXAM.

Uploaded by

Lincon Loop
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

COLLEGE OF HUMAN RESOURCE MANAGEMENT

DIPLOMA IN HUMAN RESOURCE MANAGEMENT


END OF SEMESTER EXAMS

SUBJECT: ICT PAPERP B-Practical Exam


SUBJECT CODE: 2908/105
LECTURER: EMMANUEL ATAMBO
CLASS: DHRM 2014B
DATE: 28TH MAY 2014
TIME: 1 ½ HOURS

Specific instructions to candidates


 Create a folder named KNECEXAM on the desktop to store all the practical work done on this paper
 Answer all Questions
TASK 1
The customer services manager of Cool IT Support services would like to send letters to their customers
every week. As the department administrator assistant, you have been requested to prepare this letter.
(a) (i) Open a word processing program and key in the following letter as it appears. Save it as
FeedbackLetter in the KNECEXAM folder. (5 marks)

Customer Service
Cool IT Support Services
P.O. BOX 789-00100
NAIROBI
KENYA
<<Today’s date>>
<<RequesterName>>
<<Address>>
<<Town>>

Dear Sir/Madam
We received a support request from you on <<Date>> that required our attention. Our information
and Communication Technology staff members reviewed it and took appropriate measures to solve
your problem. The current status of your request is as follows:
Request Number Summary Description Date Submitted Status
<<RequestNumber>> <<Summary>> <<Date>> <<Status>>

CHRM 2908 105 ICT 1|Page


In order to serve you better, kindly confirm the status as reported by our staff.

Your faithfully,

Ken Thomas
CUSTOMER SERVICE MANAGER

(ii) Using the details in table 1, create customized letters for each of the recipients.
Use a mail merge facility and save the data source approprietly. (5 marks)

RequesterName Address Town RequestNumber Date Summary Status


Peter Mwandie Box 21312 Meru CIUT123 10/01/2012 slow resolved
Migaye Tatu Box 2332 Nairobi CIUT124 15/12/2012 Cant Pending
Fabio Muthoka Box 11 Kitui CIUT125 17/07/2012 Fail Pending
Table 1

(iii) Save the customized letters as CustomerRequests in the KNECEXAM folder. (1 mark)

(b) The manager intends to use the following programme during the seminar. Open a word processing
program and create it as it appears. Save the work as [Link] in a folder KNECEXAM (6marks)

TIME ACTIVITY CHAIRPERSON FACILITATOR


8.30 A.M Introduction to ICT Mr Jobeson Ms. anne
10.00 A.M
HEALTH BREAK
11.00 A.M personalized health Mrs Grace Dr. Albert
1.00 P.M monitoring
HEALTH BREAK
2.00 P.M Glare and Ergonomic [Link] Mrs. Davis
4.00 P.M equipment

CHRM 2908 105 ICT 2|Page


TASK 2
The following names and marks for each subject. (2 marks)

NAMES MATHS ENG GEO HIST AGRI TOTAL AVERAGE MIN MAX
JOHN 78 50 79 90 68
KAKAI 40 57 82 72 69
MUSAU 90 63 40 63 30
BILLY 50 84 58 64 70

i) Insert a row in between John and Kakai fill in the following name and the marks. Lesororo maths – 80,
Eng-95, Geo-70, His-97, Agr-79 (2marks)
ii) Find the total marks for each name. (1 mark)
iii) format the worksheet as follows: (2marks)
a. outside border –thick black
b. inside border –dotted
c. Number – two decimal places
d. Cell containing the mean number of days – shade grey color
iv) Calculate the average marks for each name (1 mark)
v) Find the minimum and maximum for each subject (2 marks)
vi) Insert a pie chart to reflect the above marks and save it as CHRM chart (2 marks)
vii) Save your work as CHRM in the KNECEXAM folder (1 marks)

TASK 3
1. open a Microsoft PowerPoint file and do the following:

SLIDE 1 SLIDE 2
A. Web server i. Data
ii. Data processing
B. Web page iii. Information
iv. Hardware
C. Web site
v. Software
D. Web browser

(i) Change the BACKGROUND of slide one to blue (1mark)


(ii) Change the background of slide two to green (1mark)
(iii)Format your slides to be as presentable as possible. (1mark)
(iv) Save your work as MY WORK (1mark)

CHRM 2908 105 ICT 3|Page


1. create the following table using design view and name it employees table
Employ surname forename Date of Date of Old New department
number birth employment salary salary

9034 mercy njeri 22/12/70 01/04/94 18000 IT

9003 johan Kelly 20/11/46 01/02/64 12000 IT

9012 mary wanja 16/04/55 04/04/79 16685 BA

9001 purity atieno 21/03/54 01/09/74 14000 SM

90032 Jane kamene 25/11/65 01/03/90 18500 FM

9002 patience ntonjira 01/08/72 02/03/90 8500 BA

i. Create a query displaying the following and save as department (1mark)


 Surname
 Department name
 Old Salaries
ii. Create a query showing employees who earn more than 10000. (1mark)
iii. Create a query that will display records with their surnames starts with letter m (1mark)
iv. Create a query that will display surnames ending with letter y (1mark)
v. Create a query to display date of birth 11/25/65 (1mark)
vi. Create a query to display employees who are not from IT department (1mark)

CHRM 2908 105 ICT 4|Page

Common questions

Powered by AI

The steps for saving and organizing academic-related digital work effectively include creating a dedicated folder, such as 'KNECEXAM' on the desktop, to store all the related documents and files systematically . As each task is completed, save work using descriptive file names that clearly indicate their contents, like 'CustomerRequests' for merged letters and 'CHRM chart' for charts displaying academic performance data . Regularly updating this folder with new tasks ensures that all work is centralized and easily accessible, preventing data loss or misplacement.

Strategies for comprehensive analysis and presentation of academic data using ICT tools include integrating advanced spreadsheet functions to calculate totals, averages, and deviations, such as using functions for total and average scores across subjects . Utilizing data visualization tools like charts to represent the data graphically aids in clear communication of trends and insights. Formatting documents for clarity, such as using borders and shading, ensures the readability of complex data . Combining these techniques in a cohesive report or presentation transitions raw data into a compelling narrative that supports academic evaluations and planning.

ICT tools can be effectively utilized in managing events by creating structured documents and schedules. For instance, one can use a word processing program to outline seminar programs with specific topics and timings, as shown in the example where activities like introduction to ICT and sessions on personalized health monitoring are listed with assigned facilitators . This ensures clarity and organization, allowing for efficient communication and smooth execution of event activities. Additionally, electronic documents can be easily shared, edited, and accessed remotely, enhancing overall event coordination.

Using Microsoft PowerPoint for educational presentations offers advantages such as the ability to organize content into slides with a professional appearance, incorporate multimedia elements for engagement, and use animations and transitions to improve the flow of information . However, potential pitfalls include over-reliance on slides leading to less interaction with the audience, the temptation to include too much text, making slides cluttered, and technical issues such as compatibility with different presentation systems. These can detract from the learning experience if not managed well.

Customized queries contribute to efficient data management by enabling users to extract, update, and manage specific data sets for decision-making purposes. For instance, in a company database, queries can be tailored to display only necessary fields such as employee surnames and departments, isolate records with specific initial conditions, or segregate employees earning above a certain threshold . These queries facilitate targeted data manipulation, minimize irrelevant data processing, and provide insights critical for informed management strategies.

Mail merge enhances communication efficiency in customer service by automating the generation of personalized letters for each customer using a common template combined with individual customer data, such as request numbers and statuses . This reduces manual entry and ensures accuracy, allowing customer service teams to provide timely updates to numerous customers simultaneously. It streamlines the correspondence process, thereby improving response times and customer satisfaction.

When formatting a professional presentation, considerations should include background color choices for slides to enhance readability and audience engagement, such as using blue for slide 1 and green for slide 2 to differentiate content . It's also crucial to ensure consistency in font styles and sizes, and to maintain a balance between text and visual aids to avoid overcrowding slides. Additionally, aligning text and images neatly and providing clear headings or titles per slide contribute to a cleaner, more effective presentation layout.

To create a mail merge for customized letters, open a word processing program and use the mail merge facility. First, prepare the main document, such as a template letter. Next, create a data source, for example, a table containing recipient details like names, addresses, and specific information such as request numbers and statuses . Once the data source is ready, link it to the main document and insert merge fields where information from the data source will be placed. Complete the process by executing the merge, which generates customized letters for each entry in the data source. Finally, save the merged documents, for example, as 'CustomerRequests' in the specified folder .

Spreadsheet software can be utilized to analyze academic performance by calculating total scores, averages, and identifying min/max values for subjects and students. For example, after inputting students' marks in various subjects into the spreadsheet, functions can be used to compute totals and averages for each student, such as adding a row for 'Lesororo' and finding total marks like 80, 95, etc. . Format the sheet with borders for readability and use conditional formatting for highlighting specific data trends . Moreover, visualization tools like pie charts can be generated to represent the distribution of scores among subjects, thereby making it easier to interpret the data .

Database queries can efficiently extract specific employee information by allowing precise data retrieval based on various criteria. For instance, to view a list of employees along with their surnames, department names, and old salaries, create a query that selects these fields and saves it as 'department' . Queries can also filter records to show those earning above a certain salary, display employees whose surnames start with 'M', or even list records of non-IT department employees . Such queries leverage SQL-like commands to streamline data extraction from large datasets, aiding quick access to relevant information.

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