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Training Needs Analysis Based on Self-Assessment Results in Computer Systems

Servicing NCII

A Research presented to
the Faculty of the TVL Department
Cavite National High School

In fulfilment of the requirements

for the subject Practical Research of the
Technical Vocational and Livelihood (TVL) strand

Almazan, Jason Dwight V.

Barcel Jr., Renato Y.
Daluz, Rylan Jharell C.
Lacorte, Jhieo Aldave A.

CSS 12 A

2024-2025

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APPROVAL SHEET

Training Needs Analysis Based on Self-Assessment Results in Computer

Systems Servicing NCII

Prepared and submitted by Almazan, Jason Dwight V. Barcel Jr., Renato Y. Daluz,
Rylan Jharell C. Lacorte, Jhieo Aldave A. in fulfilment of the course requirements
for Technical Vocational and Livelihood (TVL) strand

Panel Members

Member Member

Member

MRS. VILMA V. BAUTISTA

Research Adviser

Accepted in fulfilment of the course requirements for TVL strand..

Date:
MR. RANDIE L. SALONGA
Principal IV
CNHS – SHS

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ABSTRACT

BAYLON, J. C., HILARIO, A. N. DG., RETUBADO, A. C. C.,

& ROSGA J. J.** (2024) .The Preservation of Baobab
(Adansonia digitata) Fruit Pulp Jam and its Sensory Properties.
Cavite National High School – Senior High School, Philippines

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TABLE OF CONTENTS

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CHAPTER III

RESULTS AND DISCUSSIONS

The assessment of computer systems servicing competencies among CNHS-

SHS students highlighted key areas for improvement. The findings revealed

challenges in OS installation, driver troubleshooting, network setup, and server pre-

deployment. Many students struggled with configuring BIOS settings, creating

bootable deveices, and performing software updates. Participants feedback

emphasized the need for hands-on training and interactive learning to strengthen

technical skills. Overall, these results underscore the importance of targeted

workshops and structured training programs to better prepare students for

certifications and industry demands.

Research Questions:

1 . What is the competency level of Grade 12 CSS students based on TESDA’s Self-

Assessment Guide?

Competency level of Grade 12 CSS students

based on TESDA’s Self-Assessment Guide
41.47 41.83
42.00
40.00
38.00 38.35
38.00
36.00
AVERAGE

AVERAGE

REQUIRED COMPETENCIES

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The competency level assessment shows that students have different levels of skills,

with some performing well and others needing more training. In COC 1: Install and

Configure Computer Systems, students had an average score of 41.47, showing a

moderate level of skill. Most could assemble and set up basic hardware and software,

but some had trouble with advanced settings and system optimization. In COC 2: Set

Up Computer Networks, students scored an average of 41.83, indicating a satisfactory

ability to establish network connections and configure basic settings. However, some

struggled with fixing network problems and applying security measures. The lowest

score was in COC 3: Set Up Computer Servers, with an average of 38.00. Many

students found it difficult to configure and manage servers, such as setting up domain

controllers, handling user access, and ensuring security. This suggests the need for

more practical training. In COC 4: Maintain and Repair Computer Systems and

Networks, students scored an average of 38.35. While they showed basic

troubleshooting skills, many had difficulty diagnosing complex hardware and network

problems. Improving their ability to identify and fix technical issues is essential for

their future careers.

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2. Which specific competencies (e.g., installation, configuration, maintenance,

troubleshooting) do students find most challenging?

Challenging Competencies in Computer

Systems Servicing
Perform necessary repairs/replacements in accordance with esta... 28.57%
Prepare and complete reports according to company requirements 32.65%
COC 1 COC 2 COC 2 COC 3 COC 3 COC 4

Clean and work site of all debris to ensure safety in accordance... 32.65%
Make adjustments, if necessary in accordance with established ... 32.65%
Respond to unplanned events or conditions in accordance with ... 34.69%
Undertake operation and security check based on end-user requ... 28.57%
Check normal functions of server in accordance with manufactur... 28.57%
Configure user access level based on NOS features and establis... 28.57%
Undertake pre-deployment procedures based on enterprise poli... 30.61%
Perform testing of network through file and printer sharing, d... 30.61%
Check network connectivity of each terminal in accordance with... 26.53%
Perform and check installation work to ensure compliance with ... 26.53%
Follow 58 and 3Rs according to environmental policies 28.57%
Configure client device systems setting in accordance with manu... 30.61%
Diagnose problems by retracing steps or localising the trouble area 30.61%
Prepared customized installers according to software utilization... 22.45%
Access and install OS and drivers updates / patches based on ... 26.53%
Install and configure drivers of peripherals and devices accordi... 26.53%
Create portable bootable devices according to software utilizati... 26.53%
Install operating system according to software user guide and sof... 30.61%
0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00% 40.00%

The findings of this study reveal that students face significant challenges in various

aspects of Computer Systems Servicing (CSS), particularly in software installation,

configuration, troubleshooting, and system maintenance. In COC 1: Install and

Configure Computer Systems, the most challenging tasks include installing

operating systems, where only 30.61% of students reported confidence, followed by

creating portable bootable devices, installing and setting up drivers, and updating OS

and drivers, each with a competency level of 26.53%. Additionally, preparing

customized installers recorded the lowest confidence level at 22.45%, indicating the

need for more hands-on training in software installation and system setup. Similarly,

in COC 2: Set Up Computer Networks, students encountered difficulties in

diagnosing network problems and configuring device settings, both at 30.61%.

Ensuring proper installation compliance and checking network connectivity were also

identified as weak areas, with competency levels at 26.53%. These findings highlight

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the need for improved troubleshooting and networking skills. Moving on to COC 3:

Set Up Computer Servers, students struggled with testing networks through file and

printer sharing, following pre-deployment procedures, setting user access levels, and

conducting security checks, with competency levels ranging from 28.57% to 30.61%.

These results suggest that students require more experience in server management and

security implementation. Lastly, in COC 4: Maintain and Repair Computer

Systems and Networks, the most challenging tasks include responding to unplanned

events at 34.69%, making necessary adjustments at 32.65%, and completing

maintenance reports at the same percentage. Additionally, performing repairs and

replacements recorded a competency level of 28.57%, emphasizing the need for

further training in troubleshooting and maintenance procedures. Overall, these

findings suggest that while students have foundational knowledge, there is a need for

enhanced practical training and real-world application to strengthen their skills in

these critical areas of computer systems servicing.

3. How does the self-assessed competency level compare with the required National

Competency Level (NC II) standards

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Chart Title
and preparing maintenance reports 0.67
following environmental policies 0.71
handling unexpected situations 0.65
testing networks through file and printer sharing 0.69
configuring client device settings 0.69
diagnosing problems by retracing steps 0.69

using personal protective equipment 94%

ensuring computer networks function safely 96%
checking tools and equipment for safety 96%
planning and preparing for assembly 96%
0% 20% 40% 60% 80% 100% 120%

Skills Weakness Skills Strength

The students’ self-rated skills in Computer Systems Servicing (CSS) were compared

to the required National Competency Level (NC II) standards. The results show that

students are generally skilled in installing systems, setting up networks, and following

safety rules. They performed well in tasks like planning and preparing for assembly

(96%), checking tools and equipment for safety (96%), ensuring computer networks

function safely (96%), and using personal protective equipment (94%). These results

suggest that students have a strong foundation in basic ICT skills, especially in

following procedures and safety guidelines.

However, the data also shows areas where students struggle. They had difficulty

diagnosing network issues, performing repairs, making adjustments, and completing

reports. Some of the weakest areas include diagnosing problems by retracing steps

(69%), configuring client device settings (69%), testing networks through file and

printer sharing (69%), and handling unexpected situations (65%). Additionally,

students showed lower skills in following environmental policies (71%) and preparing

maintenance reports (67%). This suggests that while they are good at following

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structured tasks, they need more practice in troubleshooting, problem-solving, and

documentation.

Overall, students are strong in installation, setup, and safety procedures but need

improvement in troubleshooting and handling technical challenges. More hands-on

training, real-world practice, and guided problem-solving activities can help them

develop these skills and meet NC II standards. Strengthening these areas will better

prepare students for real-world jobs and industry demands.

4. What training strategies or enhancement programs can be implemented to improve

students' competencies for TESDA NC II certification?

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Area for Implemented to Improve Students

Replace or correct defective components or parts without damage to the surrounding environment or services 73%
23
Perform necessary repairs/replacements in accordance with established procedures 71%
22
Prepare and complete reports according to company requirements 67%
21
coc4

Clean and work site of all debris to ensure safety in accordance with company procedures. 67%
20
Make adjustments, if necessary in accordance with established procedures 67%
19
Respond to unplanned events or conditions in accordance with established procedures 65%
18
17
Undertake operation and security check based on end-user requirements 71%
16
Check normal functions of server in accordance with manufacturer`s instructions 71%
15
coc3

Configure user access level based on NOS features and established network access policies and end-user requirements 71%
14
Undertake pre-deployment procedures based on enterprise policies and procedures 69%
13
Perform testing of network through file and printer sharing, documentation and pre-deployment procedure 69%
12
11
Check network connectivity of each terminal in accordance with network design 73%
10
Perform and check installation work to ensure compliance with requirements" 73%
9
coc2

Follow 58 and 3Rs according to environmental policies 71%

8
Configure client device systems setting in accordance with manufacturer`s instructions, end-user preference and network design 69%
7
Diagnose problems by retracing steps or localising the trouble area 69%
6
5
Complete and forward the document to appropriate personnel and/or authority. 73%
4
Access and install software updates based on manufacturer`s recommendations and requirements. 73%
3
coc1

Test devices/system/installationto determine whether they conform to requirements. 73%

2
Carry out variation in application software installation according to manufacturer`s recommendations and requirements. 69%
1

Based on the data, many students struggle with analytical thinking, problem-solving,

and documentation. These skills are very important for real-world technical jobs, as

they help in troubleshooting, making quick decisions, and properly recording work

done. To improve these areas, several training strategies can be introduced.

One of the best ways to improve is through hands-on practical training. More

activities should focus on diagnosing faults, fixing network issues, and repairing

computers. Internships and industry-based training will also be helpful since working

with IT companies will expose students to real-world technical problems.

Another effective method is advanced troubleshooting workshops, where students can

practice different problem-solving scenarios. Technical report writing and

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documentation training should also be included to teach students how to write clear

and detailed maintenance reports.

To further improve problem-solving skills, problem-based learning (PBL) can be

applied. This method lets students work together to solve complex technical issues,

helping them think critically. Certification review sessions should also be conducted

to focus on difficult topics, like network configuration and security settings, ensuring

students are well-prepared for the TESDA NC II exam.

Finally, mentorship and peer learning programs should be encouraged. Learning from

more experienced classmates or mentors can help struggling students gain confidence

and improve their troubleshooting skills.

By applying these training strategies, students will not only pass the TESDA NC II

certification but also develop the skills needed for a successful career in the ICT

industry.

CHAPTER IV

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SUMMARY, CONCLUSION, AND RECOMMENDATION

This chapter presents the summary of the research findings, the conclusion

made, and the recommendations of the researchers.

SUMMARY

This study aimed to assess the competencies of Grade 12 Computer Systems

Servicing (CSS) students at CNHS-SHS who did not take the NC2 certification. The

research employed a descriptive approach, utilizing a self-assessment survey based on

TESDA Training Regulations. The findings highlight key competency gaps in

installing and configuring computer systems, setting up networks and servers, and

performing maintenance and repair. The data from 49 respondents indicate specific

areas where additional training is necessary to enhance technical skills.

CONCLUSION

The results indicate that many students struggle with essential technical

competencies required in the field of computer systems servicing. The most common

challenges include OS installation, troubleshooting, network diagnostics, server pre-

deployment, and system maintenance. These gaps highlight the need for a more

structured and hands-on training approach to prepare students for industry demands

and potential certification exams.

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RECOMMENDATION

1. Enhanced Hands-on Training – Implement additional practical exercises

focusing on OS installation, troubleshooting, and network diagnostics to

reinforce theoretical knowledge.

2. Technical Workshops – Organize workshops on server setup, user access

configuration, and system maintenance to address identified weaknesses.

3. Mentorship Programs – Pair students with experienced technicians or

industry professionals to provide guidance and real-world insights.

4. Structured Review Sessions – Conduct regular review sessions to strengthen

understanding and retention of key technical concepts.

5. Improved Documentation Training – Provide targeted training on report

writing and proper documentation to enhance students' ability to record and

communicate technical processes effectively.

BIBLIOGRAPHY

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vocational teachers in the Division of Aklan. Universal Journal of Educational

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https://eric.ed.gov/?id=EJ1400593

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