User Incident/ Request
Client Macbook to be connected on presentation mode in Boardroom
Abhijeet Borgaokar Laptop not charging
HR Paper jam in Document feeder into Cannon 260 Scanner
Uma Choudhari Fortinet VPN connectivity issue
Keshav Wawekar Outlook Inbox view settings issue
Jyoti Waidande System Working Slow
Daniel Pinto Charging adapter Not working
Arfiya Shaikh Laptop allocation for New Joinee- Tanvi Vichare
Sajjad Shaikh Skype not working
Prashant Devangan Random Pdf file on desktop unable to delete
Praveen Kumar Esigner pluggin not getting installed
Chetan Shetty Whatsapp web downloaded documents not found on system
Rushik Shetty System disk full
Krishna Sabat Multiple attachment not able to select in Outlook mail
Gaurav Adhikari Download folder gets hanged while saving the files
Daniel Pinto Outlook mails are not getting sent with attachment
Daniel Pinto Required Google Drive access
Praveen Kumar Etoken not getting detected
Tanvi Vichare Mails getting bounceback
Mangesh Agare Mails are not getting sent
Reception Mum1 System login to be done on new laptop
Shubham Karanjvade Laptop Keypad not working
Chetan Shetty Insert Column not working in excel
Kapil Dhakad Archive Issue
Krishna Sabat Ms office Activation
Vrushali Mahagaonkar Windows theme settings issue
Praveen Kumar Anydesk Issue
Reception Mum1 System Setup
Client Wifi Access required for Client Laptops
Kinnari Bombe Laptop touchpad issue
Praveen Kumar Esigner certificate not getting detected in browser
Amol Bhagwat Laptop Display is not working properly
Reception Mum1 Barcode printer software installation
Shikhar System Working Slow
Nilesh Mehta New laptop configuration
Aditya Shah Itunes Setup issue
Nilesh Mehta Unsaved Notepad files need to be transferred
Sunny Lad New laptop configuration
Mangesh Agare Scanning not take place from feeder
Uma Choudhari Skype notifigcation not appearing
Resolution
There was problem in Chrome browser, hence connected with HDMI
Laptop charging is working fine with the same Laptop
Scanner feeder roller cleaned
Drivers updated, Flushdns, Fortinet VPn re-configured
Select view> compact & Reading pane at right side
Temp files, unwanted apps removed, unwanted services disabled, system drivers updated
We have raised complaint with Lenovo support, Adapter will be replaced in 2-4 working days
Laptop has been configured & allocated to new joinee
Due to C drive full the skype was not working, Outlook re-configured & Skype installed from Microsoft store
del \\?\ with cmd we have deleted the file, now system is working fine
Uninstalled the 32-bit pluggin & installed 64-bit pluggin for the system
Whatsapp app installed from Microsoft store, now user is able to save the attachments properly
Temp files removed, Outlook reconfigured, System optimised for the performance
KB5001980 installed, Now system is working fine
Properties setting of download folder set as Documents and select apply for subfolders, Now system working fine
KB5001980 installed, Now system is working fine
Installed Google drive & sync with required folders
Root certificate & etoken drivers re-installed
Ms office service pack installed
Due to password change mails were stucked into outboox
System configured with Login
We have raised complaint with Lenovo support, keypad part will be replaced in 3 Business working days
It is perticular only 1 excel file issue
New Pst Created & shown archive
Ms office Actiated Successfully with the License Key
As per the request we have set system theme to Light theme
Reconnected the required system with exact option
Old laptop Data to be transferred to New Laptop
3 Laptops Connected on Wifi network
Laptop coplaint logged with lenovo support & replaced the touchpad part from Lenovo support, Now system is working fine
Browser restarted & reconnected the Etoken, now the esigner certificate is detected properly
Updated Bios version, Display drivers updated, unwanted service disabled, startup customized, Lid close action configured to H
Dymo Barcode printer software installed
Temp files, unwanted apps removed, unwanted services disabled
Old laptop Data to transferred to New Laptop with All the standard applications
All other 3rd party softwares removed & installed Itunes
All unsaved Notedpad files
Laptop configured with all old Laptop Data Backup & Softwares
Feeder selected & configured in application, now scanning take place properly
Notification setting configured properly, now Skype notifications are working fine
Date Status Remarks
11/27/2024 Closed
11/27/2024 Closed
11/28/2024 Closed
11/29/2024 Closed
11/29/2024 Closed
11/29/2024 Closed
12/2/2024 Closed
12/2/2024 Closed
12/2/2024 Closed
12/3/2024 Closed
12/3/2024 Closed
12/3/2024 Closed
12/3/2024 Closed
12/4/2024 Closed
12/4/2024 Closed
12/5/2024 Closed
12/5/2024 Closed
12/5/2024 Closed
12/5/2024 Closed
12/6/2024 Closed
12/6/2024 Closed
12/6/2024 Closed
12/6/2024 Closed
12/9/2024 Closed
12/9/2024 Closed
12/9/2024 Closed
12/9/2024 Closed
12/9/2024 Closed
12/9/2024 Closed
12/10/2024 Closed
12/10/2024 Closed
12/10/2024 Closed
12/10/2024 Closed
12/10/2024 Closed
12/13/2024 Closed
12/13/2024 Closed
12/17/2024 Closed
12/18/2024 Closed
12/19/2024 Closed
12/19/2024 Closed
