Avaya one-X Communicator 6.
Agenda
1. 2. 3. 4. 5. 6. 7. 8. 9.
Overview Whats new in Release 6.0? Hardware and Software Requirements Installation Session Manager Support SIP User Configuration (CMES, CMFS) Video Enhancements Deployment Enhancements Instant Messaging and Presence
10. Legacy H.323 UC functionality 11. Feature Matrix by Protocol/Mode 12. Diagnostic Logging
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Avaya one-X Communicator 6.0 Overview
A next-generation collaboration client Provides enterprise users with simpler, more intuitive access to all their everyday communication tools:
Instant messaging, voice, video calls,
and conferencing
Intelligent Presence aggregated
across Avaya, Microsoft Office Communicator and IBM Sametime
Intuitive access to messaging,
conferencing, contacts, call history, and usage modes
H.323 and SIP in single standard
interface
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Avaya one-X Communicator 6.0 Overview
Telephony
Video
Conferencing
Presence & Instant Messaging
Desktop Integration
Messaging
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Avaya one-X Communicator 6.0, July 2010 (GA) Whats new?
SIP
Video
Deployment Enhancement
Instant Messaging
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SIP
Avaya one-X Communicator 6.0, July 2010
Session Manager Support (6.0+) SES Support
Available with first Service Pack in Sept 2010
SIP Video (My Computer only)
Strengths
Video
Deployment Enhancements
Instant Messaging
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Video
Avaya one-X Communicator 6.0, July 2010
SIP My Computer mode
-Session Manager only
New GIPS Media Engine Windows 7 Support 64-bit OS Support High-definition Video
SIP Opportunities
Deployment Enhancements
Instant Messaging
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Deployment Enhancements
Avaya one-X Communicator 6.0, July 2010
SIP Video Instant Messaging
Weaknesses
Enhanced IT policy setting Prevent caching of username/passwords Control available Modes (Other Phone, Shared Control) Assign Groups, per phone setting files Dialing rule enhancements Improved auto-configure option
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Instant Messaging
Avaya one-X Communicator 6.0, July 2010
SIP Video Deployment Enhancements
Threats
Enhanced collaboration tool Point-to-Point IM Session Manager 6.0 environment only 10,000 users per server Local and centralized archiving Click-to-call IM with MOC, XMPP IM users
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Hardware and Software Requirements
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Hardware Requirements
Minimum PC Hardware Requirements:
Pentium III 800MHz processor (or higher) Minimum Pentium 4 2.0 GHz processor (or equivalent) required for video
support 512 MB RAM (1GB for Microsoft Vista) 256 MB Video RAM At least 1.5 gigabytes (GB) of available space on the hard disk Keyboard and a mouse (or some other compatible pointing device) Video adapter and monitor with 1024 x 768 or higher resolution Network Interface Card (NIC) USB Headset or sound card with microphone and speakers for My Computer mode Recommended USB Camera
NOTE: Where possible, please follow Microsoft Windows Operating System Recommended Hardware requirements based on Operating System version information
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Hardware Requirements for HD Video
Minimum PC Hardware requirements for HD video:
Intel Dual Core or Core 2 Duo or Core i3 and higher At least 100MB dedicated video memory (if shared from main, main
needs to be compensated additionally by 100MB) At least 2GB RAM HD camera (note up to 720p is supported in 6.0)
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PC Software Requirements
Operating System Support
Microsoft Windows XP SP3 or higher
Home Edition Professional Edition (32-bit)
Microsoft Windows Vista SP2 or higher
Business Edition (32-bit & 64-bit) Enterprise Edition (32-bit & 64-bit) Ultimate Edition (32-bit & 64-bit)
Microsoft Windows Server 2008 (32-bit & 64-bit) Microsoft Windows 7
Professional Edition (32-bit & 64-bit) Enterprise Edition (32-bit & 64-bit) Ultimate Edition (32-bit & 64-bit)
The following additional Microsoft components are always required: Microsoft .NET Framework 3.5 SP1 Microsoft DirectX
Version 9.0c for Microsoft Windows XP Version 10 for Microsoft Vista
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Required Avaya Environment
For H.323
Standalone
CM 5.0+ and higher IP Softphone and IP Video Licensing
IM
Not available (~Nov 2010)
UC (Visual Voicemail, Bridge Conferencing, and Presence)
Avaya one-X Portal Server 5.2 (and dependencies such as AES 5.2, IPS 1.0, etc.)
For SIP (Either CM-ES or CM-FS)
Standalone
SM 6.0+ and higher No SES support in Release 6
IM & Presence
Avaya AURA Core 6.0+ (SM, SMGR, etc.) Avaya AURA Presence Services 6.0+
UC (Visual Voicemail, Bridge Conferencing)
Not available (~Nov 2010)
Deskphones (for Shared Control)
H.323:
46xx, 24xx, 64xx,and 96x0 (except 9610), plus 16xx phones
SIP:
9600 series with firmware 2.6 or greater Mojo R1
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Installation
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Simplified Installer
Installer is significantly simplified for end-users with less confusing options By Default:
Video, Instant Messaging, and Avaya one-X Portal shall no
longer be optional selectionsthese features are now automatically installed
.but Disabled by Default
Integrations such as Click-to-Dial and Microsoft Outlook Integrator are now available in the Options Citrix deployments can be enabled by admins using the configuration tool only Readme no longer available during the installationinstead a hyperlink to the Avaya Support Content
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Step-by-Step installation
Protocol Selection
Options button to select Click-to-Dial and Outlook Integrations
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Step-by-Step installation
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Step-by-Step installation
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Session Manager Support
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Session Manager 6.0+ Support
Support for My Computer, Deskphone and Other Phone modes in Audio
Deskphone mode:
SIP Deskphones firmware 2.6 and higher
Support for Video in My Computer Mode only Alignment with SIP 2.6 feature set (deskphones) Geo-redundancy support SIP Presence Support for both CM-ES and CM-FS deployment environments Integration with Avaya one-X Portal server not available
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SIP User/Station Administration/Configuration
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User Administration
For Session Manager, the user administration is done in System Manager
Please follow Avaya AURA Core KT slide-decks for SIP
user administration for additional details
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SIP Phone Administration in CM
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SIP Phone Administration in CM
The phone type should be 96xxSIP On page 6 station form, under the SIP Trunk option, specify the SIP trunk group number connecting to Session Manager
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Session Manager - SIP
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Video Enhancements
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Video Enhancements Swap out Polycom Engine for GIPS Support for Windows 7 & 64-bit OS (Vista and Windows 7) High-Definition (HD) Video support up to 720p, 30fps Codecs Supported
H.264 AVC
Level 1.0 to 3.1 (QCIF to HD resolutions)
H.263
QCIF, CIF and 4CIF resolution
H.263-1998
Same feature-set as in Release 5.2
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Audio/Video Support in Various Modes
Mode My Computer H.323 Audio + Video SIP Audio + Video*
Desk Phone
Audio + Video
Audio only
Other Phone
Audio only
Audio only
* - New in Release 6
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HD Video
Supported up to 720p
Requires HD supporting video (not pictures) camera
Max frame rate supported at 30fps Minimum Dual-Core/Core 2 Duo/iCore 3+ required Minimum 100MB Video memory required CPU 80-90% usage expected
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Deployment Enhancements
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Auto Configuration on 1st launch
Legacy Discover feature has now been improved to accommodate additional settings from the deskphones settings file Feature is now called Auto-configure This will automatically run during 1st launch Settings such as Server info, Dialing Rules, LDAP information, etc. will be retrieved from the deskphones settings file
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Parameters from the [Link] file
H.323 Login: MCIPADD LDAP Search Directory: SP_DIRSRVR SP_DIRSRVRPRT SIP Login: SIP_CONTROLLER_LIST SIPDOMAIN Avaya one-X Portal: Dialing Rules: PHNOL PHNCC DIALPLANAREACODE DIALPLANPBXPREFIX DIALPLANLOCALCALLPREFIX PHNLD PHNIC PHNDPLENGTH PHNLDLENGTH DIALPLANNATIONAL PHONENUMLENGTHLIST
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SP_DIRTOPDN SP_DIRTYPE
ONEXPORTAL_URL
Voicemail: MSGNUM
Sample [Link] file
Specify HTTP file server, directory, GROUP#, etc.
Run on first launch Next Refresh event incase user will be moving to a different location or serverupgrade/changes
<?xml version="1.0" encoding="utf-8"?> <Discover xmlns:xsi="[Link] xmlns:xsd="[Link] xmlns="[Link] <AutoRun>true true</AutoRun> 12/18/2010 <AutoRunDateTime>12/18/2010 [Link] PM</AutoRunDateTime> PM <Server>[Link] [Link]</Server> Temp/</ServerDirectory> <ServerDirectory>Temp/ <ServerFile>[Link] [Link]</ServerFile> 414</Group> <Group>414 </Discover>
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Auto-configure
On 1st launch, client automatically starts Discovering the settings
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Manual Discover (by User)
If dialog is dismissed, a Settings Window is shown
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User-friendly Informational/Error Messages
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User-friendly Informational/Error Messages
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IT Control & Management Tool
Parity item with IP Softphone (~iClarity Admin tool) Separate tool for IT organizations to create custom management configuration files Allows control for saving passwords Specify Dialing Rules Specify Server settings, etc. Configuration files (xml) are created by the tool, which can be pushed to end-users PC
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Sample [Link] file
Admin-level control (e.g. restrict password-save, Modes)
Specify Network Region
Restrict Mode of Operation
<?xml version="1.0" encoding="utf-8"?> <Login xmlns:xsi="[Link] xmlns:xsd="[Link] xmlns="[Link] Login Credentials and/or Password <NetworkRegion>3</NetworkRegion> 3 true</RememberLoginCredentials> <RememberLoginCredentials>true <RememberLoginPassword>false false</RememberLoginPassword> <AllowAutoLogin>false false</AllowAutoLogin> <AllowMyComputerLogin>true true</AllowMyComputerLogin> true</AllowDeskPhoneLogin> <AllowDeskPhoneLogin>true <AllowOtherPhoneLogin>false false</AllowOtherPhoneLogin> </Login>
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Instant Messaging and Presence
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Instant Messaging and Presence
Requirements:
Avaya AURA Core 6.0+ Avaya AURA Presence Services 6.0+
Only available in SIP mode IM using XMPP protocol via Presence Services Presence using SIP via Session Manager
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Instant Messaging and Presence
Presence states supported (Online, Offline, On The Phone, Away, Busy, Unknown) Instant Messaging to:
other Avaya one-X Communicator SIP users, Mojo users, OCS 2007 users Other XMPP-based IM clients (e.g. Google Talk) not tested
HTML text supported (URLs, click-to-dial within IM) Font, Style and Color support Emoticons support Unicode support (UTF-8) Offline message display
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Instant Messaging and Presence
Archiving:
Local archival of conversations in full rich text format
Available in users application data directory under Avaya one-X
Communicator Presence Server archival supported; although not visible from the client
(need to install Message Archiver component during Presence Server installation)
To view archives from PS, you need to purchase a 3rd party solution
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Enabling Instant Messaging
Settings > Instant Messaging
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Send an IM
Simple as clicking an IM icon next to the name
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IM User Interface
Far-end is typing
Support for clickto-browser URLs
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IM User Interface
Fonts and Emoticons.
Emoticons support.
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Local IM archiving
Available in %APPDATA%\Avaya\Avaya one-X Communicator\Conversations directory
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Local IM archiving
Available in RTF format by Conversations
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Local IM archiving
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Legacy UC functionality (H.323 only)
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UC Integration (H.323 mode only) No major changes
Only available in H.323 Integration with Avaya one-X Portal 5.2 Release
AES 5.2 IPS 1.0
Features:
Contacts Sync Call Logs Directory Visual Voice Mail Bridge Conferencing Presence
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Feature Matrix by Protocol/Mode
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Summary - Feature Matrix for Release 6
Mode /Features Basic Telephony Video IM & Presence (via Avaya AURA Presence Services 6.0) (Avaya oneX Portal Integration)
Visual Voicemail, Bridge Conferencing, Sync Call Logs, Presence, etc.
H.323
Supported No changes
Supported (HD support)
Not Available
Supported No changes
SIP
Support for Session Manager 6.0+
My Computer Mode (HD support)
Not Available IM & Presence
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Diagnostics
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Logging outside of Avaya one-X Communicator - CM
Denial Events
Nothing needs to be set by the user to enable this logging Can be accessed after the fact. CM provides a history of
denial events.
If everything is functioning correctly, there will be nothing in
the logs
Primarily used by field technicians and Tier 3 as an
overview to determine issues
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Logging outside of Avaya one-X Communicator - CM
List Trace station
Manually enabled by an admin automatically cancelled
when the screen is exited
Displays high level trace of the endpoints events Lists both denial and trace events Primarily for field technicians and Tier 3
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Logging outside of Avaya one-X Communicator - CM
MST
Detailed logging Need to enable specific categories or areas to log Equivalent to debug logging For Tier 4 and development only
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What does Avaya one-X Communicator logging do?
Allow field technician to immediately identify if the SoftClient is running in its expected state Allow field technician to quickly view the normal execution of the SoftClient Allow field technician to easily enable detailed logging for a specific use-case scenario and send logs to Tier 4 or Development Advanced Logging may degrade performance, hence should only be used for troubleshooting purposes
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How to capture Advanced logs?
Step 1:
Settings -> General Settings -> Advanced -> Diagnostic
Logging
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How to capture Advanced logs?
Step 2:
Select an option that best matches problematic area
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How to capture Advanced logs?
Step 3:
Now, reproduce the issue
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How to capture Advanced logs?
Step 4: Send Log files
Files are automatically zipped-up and an email template is provided -> see next
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How to capture Advanced logs?
Step 5: Fill-out Pre-defined email template with zipped logs attached
Selected issue: " Audio Issues" Please provide the following information in conjunction with the attached log files:
1.
Description of the problem Steps to reproduce the issue: How often does this occur (select the most appropriate): a. Always (reproducible) b. Once a day c. A few times a week d. Once a week e. Occasionally (fewer than once a week) f. At random times
2.
3.
Thank you for your support and patience.
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Thank You
David Yap csyap@[Link]
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