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891 Greenford Road,
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UB6 0HE

Terms and Conditions

Adult Programmes ........................................................................................................ Page 2
Young Learner Programmes ......................................................................................... Page 3
Online Programmes ...................................................................................................... Page 4
General Terms and Conditions...................................................................................... Page 5

Document title: No. of pages: 5

Terms and Conditions
Version Number: 3.4 Date first published: April 2021
Approved by: Managing Director Last review date: 30.10.2024
Date approved: 30.10.2024 Due for next review: 22.02.2025

©2024 English Path

English Path SOP Terms and Conditions Version 3 Page 1 of 5

 Adults

Payment Attendance and Punctuality

- You must make the full payment for any/all courses 4 - We are a seriously fun school, that means we work hard
(four) weeks prior to arrival at school. and play hard. By joining us we expect you to do the
- You must make the full payment for any/all same. If you do not attend 85% of your classes, we will
accommodation 6 (six) weeks prior to arrival at school. give you up to three warnings to improve. If after three
- We welcome last minute bookings but for any course or warnings, you are still under 85% we will cancel your
accommodation payments received less than six weeks visa (if we are the sponsor) and all other services
in advance we cannot guarantee the correct English level without a refund.
or choice of accommodation will be available. - Being late for class is the same as being absent.
- It is your responsibility to cover all bank charges and - We cannot meet your expectations if you do not come
exchange rate differences. to classes.
- We do not accept cash. Accommodation
- If you book with us directly, we charge a - Please check the rules for your chosen accommodation
£250/$250/€250 non-refundable deposit if you need a type which you can find in your Accommodation
Visa Support Letter. This fee also covers the Confirmation Document. This will be sent you to at
Custodianship Letter for under 18’s joining our least 24 hours before your fly.
programmes in Canada only. If your visa is approved, - We reserve the right to offer alternative
then this fee is subtracted from your total outstanding accommodation from that booked as long as the
balance. level of accommodation is of equal or higher
Payment must include all bank transfer charges standards.
(including intermediary bank charges). - In the unlikely case we cannot match the standard of
the original accommodation booking in terms of
Cancellations and Refunds room type or distance from school; a refund of the
1. You may cancel your course and receive a full refund difference will be given.
(minus registration fee) at any point until up to 1 (one) Place of Study
week prior to arrival at school. - During a few weeks of summer our schools can get
2. You may cancel your accommodation and receive a full even more popular than usual. To make sure you have
refund (minus registration fee and any associated visa the best experience, we may use external teaching
fees, if applicable) if you cancel at least 6 (six) weeks facilities close to your school (max thirty minutes by
prior to arrival at school. walk or public transport).
- In the case of a visa refusal, a full refund will be given - We always try to make sure that any external facilities
minus the non refundable deposit of £250/$250/€250. will be as good as our facilities at school and you should
We require a copy of the official visa refusal document be informed of this before your arrival.
to process the refund. Youmust follow points 1 and 2 Academics
above to get a full refund (minus registration fee). - You may have more than one teacher whilst you study
- Refunds can take up to a maximum of 60 days. with us, variety is the spice of life!
No refunds (tuition, material fees or accommodation) - You are entitled to postpone or freeze your course for
can be made after you arrive. up to one year, at no extra cost.
- In the case of illness, you may ask for their course to be - We may not be able to accept beginners at all our
postponed to a later date. In this case, the school will schools. Please check before booking to avoid
require a medical certificate. disappointment.
Holidays - We are closed for national/public holidays, and you will
You are entitled to take a certain amount of holiday whilst you not get these missed days back. Check
study with us. Check with your EP advisor or agency as each [Link]/fees-dates to see when the
destination has different rules according to your type of visa. holidays are for your study destination.
- We may change lesson times and use classrooms in
Visas alternative premises at our discretion.
There are lots of rules about what you can and cannot do on
different types of visas in different countries. Check our FAQ page
here [Link]
for more information.

English Path SOP Terms and Conditions Version 3 Page 2 of 5

English Path Online

Payments:
- Payments for our online English courses are accepted in advance through credit/debit cards via
our Stripe Payment Gateway.
- English Path may cancel or decline your order, in part or in whole, until it has been confirmed
as a legally binding agreement.
- A legally binding agreement between you and English Path is made when we have accepted
your offer to buy our course. This is done by sending you an invoice / receipt and when we
have received payment of the fees from you.

Cancellation:
- You may cancel your course and receive a full refund up to 14 days before your course starts.

Refunds and Rescheduling:

- After the start date of an EP Online Course, any lesson hours that are not attended, reduced,
cancelled, or shortened are non-refundable.
- If your assigned teacher is not present in the virtual classroom within 10 minutes of the
scheduled start time, it means that there are internet issues causing the cancellation of the
lesson. In such cases, the lesson will be rescheduled and added to the end of your course.

Technology requirements:
- To access the virtual classroom, you must have a PC or Mac desktop or laptop computer and
use Google Chrome or Microsoft Edge browsers.
- For online group classes, a recommended internet speed is 8Mbps download and 4 Mbps
upload.

Scheduling conditions:
- It is your responsibility to check your scheduled classes in the EP Student Dashboard. The
scheduled times in the Dashboard are based on the UK time zone, day, and time.

English Path SOP Terms and Conditions Version 3 Page 3 of 5

 Expulsion
English Path Young Learners • Students who have been issued with a written
warning and continue to display poor
Payments:
behaviour and break the rules, will be expelled
• Payments for all Young Learner programmes
from the centre without a refund.
require 50% deposit upon booking.
• The balance is due 8 (eight) weeks before arrival.
Groups
• Payment must include all bank transfer charges • You may add new students to your group
(including intermediary bank charges). subject to availability.
• Students aged 18 years and above cannot
Cancellations and Refunds
be part of a group, they must be booked
• You may cancel your programme and receive a full on adult courses.
refund (minus the deposit) if you cancel at least 8
• Changes to booking or documents:
(eight) weeks before you arrive, no refunds are
o Any changes must be made 2
available for cancellations of less than 6 weeks
weeks prior arrival, otherwise we
before the programme starts.
cannot guarantee availability.
• In the case of a visa refusal, a full refund will be given Documents can be updated 3
official visa refusal document to process the refund. times for free. Every extra update
In the case of sharing your visa refusal letter with
- 50 USD/EUR/GBP/CAD.
English Path less than 8 weeks’ in advance, we
Group Leaders
reserve the right to not offer a refund.
• The minimum age for the group leader of
• Refunds can take up to a maximum of 60 days. English Path groups is 21 years old. We must
• No refunds can be offered after you arrive. receive confirmation that all adults
• In the case of illness, you may ask for their course to accompanying students are suitable to work
be postponed to a later date. In this case, the school with children.
will require a medical certificate. • A recent (within 3 months) notarised letter of
good conduct from an official, recognised
Arrival and Departures entity is required for every group leader prior
• English Path Young learner camps operate weekend to arrival and before admittance is permitted
arrival and departure days, except on specific to the centre. For full details on the level of
destinations. Packages include accommodation for 7 care provided please visit our website
nights. Extra nights need approval and there will be [Link]
an extra charge. students/
• Travel details, including arrival and departure times Leisure Programme:
and dates, flight numbers and airline must be sent to • Please be aware that the scheduled activities
the Admissions team at least 14 days before the included in the booked programme are
scheduled arrival date. If notice is not received, EP subject to change. We aim to provide the best
may have to book an emergency transfer and that experience possible, but circumstances may
might incur an extra fee as a result. necessitate adjustments. Any changes will be
communicated in advance whenever feasible.
Safeguarding • Additionally, if the programme is booked with
• English Path may terminate the study programme of less than 4 weeks prior to the start date, we
a student for the following reasons: cannot guarantee the availability of specific
- It cannot provide safe and effective care. activities.
- The student’s participation represents a risk Emergency Contacts:
to their, other students’ or staff members’ • The following English Path emergency contact
health and safety. details are to be used in case of emergency,
- The student’s physical or mental condition outside of normal office hours which are
makes the student unable to successfully 08.30-17.00 Monday-Friday:
complete their programme.
• Emergency Phone Number for Young Learners
• Our full safeguarding policy can be found here: +447506644638
[Link] • Find more ways to contact us here:
content/uploads/2023/09/Safeguarding-Policy-UK- [Link]
[Link]
English Path SOP Terms and Conditions Version 3 Page 4 of 5
 General – Applicable to Adults, Young Learners and Online
Complaints
- We are quite confident you will have a great time but if you are not happy, we do have a
complaints policy and form which can be found [Link]
procedures/

Code of Conduct
- Each country has its own values and culture. For example, in the UK people love to say
please and thank you all the time. Please read some tips on how we recommend you behave
in the country you are travelling to here: [Link]
procedures/

Intellectual Property:
- All course materials provided by English Path, including lesson content, worksheets, and
resources, are protected by copyright and are for personal use only. You agree not to
reproduce, distribute, modify, or create similar resources based on the course materials
without written consent from English Path.

Privacy and Data Protection:

- English Path values your privacy and is committed to protecting your personal data. By using
our services, you agree to the collection, storage, and processing of your personal
information as outlined in our Privacy Policy.

Disclaimer:
- While English Path aims to provide high-quality English courses, specific outcomes or results
cannot be guaranteed. The progress and success of each student may vary based on
individual effort, dedication, and external factors. English Path is not responsible for any
direct or indirect damages or losses incurred as a result of using our services.

Changes to Terms and Conditions:

- English Path reserves the right to modify or update these Terms and Conditions at any time.
Any changes will be effective immediately upon posting on our website. It is your
responsibility to review the Terms and Conditions periodically for any updates.

Publicity:
- By joining any English Path school, you can take and share photos and videos of us and in
return we might make you famous by having you in our marketing materials!
- If you do not wish for your images to be used in publicity, please inform us in writing before
you start your course.

Safeguarding:
- Safeguarding involves protecting the health and wellbeing of our students enabling them to
live free from harm, abuse and neglect. If you are a parent, we strongly advise you to read
this policy [Link]

Governing Law and Jurisdiction:

• These Terms and Conditions shall be governed by and construed in accordance with the laws of the
jurisdiction where English Path is registered. Any disputes arising out of or in connection with these
Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

English Path SOP Terms and Conditions Version 3 Page 5 of 5