1.

INTRODUCTION

Vehicle Breakdown Assistance Management System is a web-based technology that

brings up various roadside assistance companies online. This application can be incredibly
handy when your vehicle breaks down and it's impossible to repair on the spot, the service
provider will usually assist you to tow it to your preferred location. In this application, the user
does not need to register himself/themselves, they only fill out one form and roadside assistance
will be available, the working prototype was developed and some functionality is highlighted
confidentially.

The project is developed using PHP, My SQL, HTML, CSS, and JavaScript. It
incorporates a structured database for efficient data storage and retrieval. The system provides
various features such as user registration, service request submission, service status tracking,
and an administrative dashboard for managing users and bookings. By automating these
processes, the system helps both customers and service providers reduce time and effort while
ensuring accurate record-keeping and service tracking.

In modern society, the reliance on vehicles for personal and commercial transportation
is ever-increasing. As vehicles become an integral part of daily life, the possibility of
unexpected breakdowns also grows. Vehicle malfunctions can occur due to mechanical
failures, flat tires, battery issues, fuel shortages, or accidents, leaving drivers stranded and in
need of urgent assistance. In such situations, an efficient Vehicle Breakdown Assistance
Management System plays a crucial role in delivering timely and reliable support.

This system connects drivers in distress with service providers, ensuring rapid response
and effective resolution of vehicle-related problems. It leverages advanced technologies, such
as GPS tracking, automated dispatching, and real-time communication, to facilitate quick,
accurate, and efficient service delivery. The system is particularly beneficial for individual
drivers, fleet management companies, and insurance providers offering roadside assistance, the
increasing volume of vehicles on the road and the need for customer-centric solutions have
amplified the demand for automated and intelligent breakdown assistance systems. Traditional
methods, such as calling a helpline and waiting for manual dispatching, are slow and prone to
errors. In contrast, a Vehicle Breakdown Assistance Management System automates the entire

1.1 BACKROUND

1
 A Vehicle Breakdown Assistance Management System is a digital platform designed
to streamline the process of providing roadside assistance. the unpredictability of vehicle
malfunctions underscores the importance of a system that can quickly respond to emergencies
and minimize downtime. Without an organized breakdown assistance system, drivers face long
wait times, confusion, and potential safety risks. In some cases, drivers may struggle to find a
reliable service provider, leading to further delays and frustration.

Prompt Assistance Delivery: Ensure rapid and reliable response to breakdown

incidents. Automated Service Management: Minimize manual intervention by automating the
process of request handling, provider assignment, and tracking. Enhanced Customer
Experience: Provide real-time updates, estimated arrival times, and user-friendly interfaces for
customers.

Resource Optimization: Ensure optimal use of available service providers based on

location and expertise. data Accuracy and Security: Maintain accurate records of assistance
requests, customer information, and service history. scalability: Adapt to increasing user
demands and geographic expansion. by fulfilling these objectives, the system enhances the
overall quality of roadside assistance, improves operational efficiency, and fosters trust
between service providers and customers, System Functionality Overview

The Vehicle Breakdown Assistance Management System operates as a bridge between

drivers and service providers. The system typically involves the following key functionalities
Service Tracking allow customers to monitor service status and history admin Management
Provide an admin dashboard for managing users, services, and bookings.

Database Management Maintain structured records of customers, vehicles, services,

and transactions improve Communication Notify users about service updates and completion
via email/SMS Enhance Accessibility ensure a responsive web interface accessible from
desktops and mobile devices security & Authentication implement user authentication to
prevent unauthorized access. This system streamlines the vehicle servicing process, offering a
user-friendly and efficient solution for both customers.

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1.2 PURPOSE

The purpose of a Vehicle Breakdown Management System is to provide an efficient

and systematic way to handle vehicle breakdowns, ensuring quick assistance and minimizing
downtime. The project aims to improve Response Time facilitate faster response from roadside
assistance or mechanics.

Enhance User Convenience Allow users to report breakdowns easily through an app or
website, automate Service Requests Connect users with nearby service providers
automatically. Track and Manage Vehicles Provide real-time tracking of assistance vehicles.
maintain Service Records Store breakdown history, repairs, and maintenance logs Optimize
Resources Ensure effective allocation of towing services, mechanics, and spare parts. Reduce
Operational Costs Minimize unnecessary delays and costs for fleet operators. purpose of the
Vehicle Breakdown Management System

A Vehicle Breakdown Management System is designed to streamline and automate the

process of handling vehicle breakdowns efficiently. Its primary objectives include

Ensuring Quick Assistance

➢ Reduces the time taken to provide help to stranded drivers.

➢ Enables quick dispatch of towing services or mechanics.
➢ Uses GPS tracking to locate the nearest service provider.

Improving User Convenience

➢ Allows vehicle owners or drivers to report breakdowns via a mobile app
➢ Provides real-time status updates on service arrival.

3
1.3 SCOPE
The Vehicle Breakdown Management System is designed to provide an organized,
efficient, and automated solution for handling vehicle breakdowns, ensuring quick assistance
and minimizing downtime. The system caters to individual vehicle owners, fleet operators,
roadside assistance providers, and automobile service centres.

The scope of this project includes:

User Registration and Authentication Users (drivers, vehicle owners, fleet managers,
and service providers) can register on the platform using personal or business credentials.
Secure authentication ensures only authorized users can access system features breakdown
Reporting Vehicle owners or drivers can report a breakdown using a mobile app, website, or
emergency hotline. The system captures details such as vehicle type, issue description, and
location (via GPS).

Service Provider Management The system maintains a database of service providers,

including towing services, roadside assistance, and mechanics. It automatically assigns service
requests based on provider availability, proximity, and expertise. Real-Time Tracking and
Response Coordination GPS tracking enables real-time location sharing between the stranded
driver and the assigned service provider. Estimated arrival times are displayed, and users
receive live updates about their assistance request.

Automated Request Handling and Prioritization The system categorizes breakdowns

based on severity (e.g., engine failure, flat tire, battery issues) and prioritizes urgent cases.
Service requests are routed to the nearest and most suitable assistance provider to minimize
response time.

Feedback and Rating System Users can rate and review service providers to ensure quality
control and continuous service improvement. Poorly rated providers can be flagged for review

2. SYSTEM REQUIREMENT

4
2.1 HARDWARE REQUIREMENTS

➢ Processor: Intel Core i3 or higher.

➢ RAM: 4GB or more.
➢ Storage: At least 50GB of free disk space.
➢ Internet Connection: Stable broadband connection.
➢ Local Server Setup (Optional): XAMPP or WAMP for local development

Processor: Intel Core i3 or higher — This indicates that the software can run on a basic level
of processing power. However, for better performance, especially with more complex tasks,
higher processors like Core i5 or i7 would be preferable.

Ram: 4GB or more — The software will need at least 4GB of RAM, which is standard for
many modern applications, but for smoother multitasking, 8GB or more is often recommended.

Storage: At least 50GB of free disk space — This ensures that there’s enough room for
installation files, data storage, and future updates. It’s always good to have more free space if
you're working with large files.

Internet Connection: Stable broadband connection — This is crucial for downloading

updates, accessing online features, or handling cloud-based operations. Make sure the speed is
sufficient for what you're doing.

Local Server Setup (Optional): XAMPP or WAMP for local development — These are
software packages used to set up a local server environment for developing PHP-based
applications. If you're working on web development or need to simulate a server on your
machine, these tools will be helpful.

5
2.2 SOFTWARE REQUIREMENTS

➢ Web Server: Apache.

➢ Programming Language: PHP 7.0 or higher.
➢ Database Management System: My SQL.
➢ Web Browser: Google Chrome or Mozilla Firefox.
➢ IDE: Visual Studio Code or Sublime Text.

Web Server: Apache a robust and widely-used open-source web server. It's well-documented
and supports a variety of configurations, making it a great choice for many types of web
applications, especially when paired with PHP.

Programming Language: PHP is a server-side scripting language often used for building
dynamic web pages. Version 7.0 and above provides better performance and security, and
newer versions (like PHP 7.4 or PHP 8.0) provide even more enhancements like type
declarations and new language features.

Database Management System: My SQL is a relational database management system

(RDBMS) that works seamlessly with PHP. It's fast, reliable, and well-supported. You can use
it to store and manage your application data, and it’s highly compatible with most web hosting
environments.

Web Browser: Google Chrome or Mozilla Firefox Both of these browsers are excellent for
web development, with powerful developer tools. They allow you to inspect elements, debug
JavaScript, analyze network activity, and test responsiveness—all of which are crucial for web
development.

IDE (Integrated Development Environment): Visual Studio Code or Sublime Text One of
the most popular code editors, known for its customizability, built-in terminal, and vast
selection of extensions. It has great support

6
 3. SYSTEM ANALYSIS

3.1 DESCRIPTION OF THE SYSTEM

The main purpose of the "Vehicle Breakdown Assistance Management System" is to

provide a platform where vehicle assistance can be booked online and users get free from
vehicle breakdown problems. With the help of this project, we are bringing the use of
technology where vehicle breakdown on the roadside is resolved immediately. Another
purpose for developing this application is to generate the report automatically.

Today most people use their own vehicle for travel. While travelling most of the drivers
face trouble as vehicles break down on the road. Vehicle breakdown causes the user to waste
valuable time. That is the worst experience they have to face. As well as it causes me to get
tired from the journey. When the vehicle breaks down on the road, the driver has to search for
a mechanic and have to see a spare-part shop near to their location. At that time if the driver
unable to search a good mechanic they have to ask for help someone, but that may be not good
technological help for driver, The proposed system maintains a centralized repository to make
necessary vehicle breakdown assistance and to retrieve information easily.

By implementing an automated system, users can book services online, administrators

can manage appointments efficiently, and vehicle service providers can track maintenance
records with ease. The system also enables better customer communication through automated
notifications and updates on service. status system analysis involves understanding the
requirements and functionality of the Vehicle Service Management System. The system is
designed to address the following challenges:

Provides a centralized panel for managing users, services, and bookings allows admin
to approve or reject service requests, generates reports and analytics on service requests and
customer data. The Vehicle Service Management System aims to develop a web-based
platform that facilitates the seamless booking, tracking, and management of vehicle service
requests. The system is designed to enhance user convenience, reduce manual workload, and
improve operational efficiency for service providers.

7
3.2 PROPOSED SYSTEM

The Vehicle Breakdown Assistance Management System is built in a web-based

software application is that to resolve the problem of users who face lots of trouble when they
get a vehicle breakdown on the roadside. Roadside technicians are likely to assess your vehicle
on the spot and tow the vehicle to your desired location. The system allows an automated
roadside assistance system allows for faster service Easy, user-friendly GUI. Validation of data
will ensure only accurate valid and complete data stored in the database. Easy retrieval of data
will be made possible by finding techniques report generation will help make it easy to analyse
the performance it is very easy to record the information on online sales and
purchases in databases.

User registration authentication Customers and administrators can create accounts with
secure login credentials role-based access control ensures data security Service booking
scheduling users can book vehicle servicing appointments based on availability customers can
specify service type (repair, maintenance, inspection, etc.).

Service tracking notifications customers can track the progress of their service requests
automated email/SMS notifications update users on service status vehicle management users
can add, update, and manage vehicle details (model, registration number, service history). The
system maintains a record of past services for reference admin dashboard management
administrators can view, approve, or reject service requests the system generates reports on
completed, pending, and upcoming services.

The proposed Vehicle Service Management System is a web-based application

designed to overcome the limitations of traditional, manual service booking and tracking
methods. This system will provide an efficient, user-friendly interface for customers to
schedule vehicle services online and for administrators to manage service requests seamlessly.

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3.3 FEASIBILITY STUDY

This phase implies the primary job of recognizing the problem. In this stage, we define
what the problem is and study the various inputs and outputs of the system. Recognizing the
demands of the system and clearly defining the system must be the output of this phase of
software development life cycle.

The output of the preliminary investigation phase is the input to this phase. This stage
aims at analytical conclusions of developers. This phase implies at analysing whether it is
feasible on the part of the programmer and for the user to build the system. The feasibility study
is done in terms of resources such as economy, time etc. Moreover, system requirements are
also interpreted from the user and deductions are made.

A feasibility study determines whether the proposed solution is feasible based on the
priorities of the requirements of the organization. A feasibility study culminates in a feasibility
report that recommends a solution. It helps you to evaluate the cost-effectiveness of a proposed
system.

The feasibility study is carried out to test if the proposed system is worth being
implemented. Given unlimited resources and infinite time, all projects are feasible. After
performing a Preliminary Investigation, gathering and interpreting data and details concerning
the project, a Feasibility Check is done which involves a series of steps to check the Technical,
Financial, and Operational feasibility.

During this phase, various solutions to the existing problems were examined. For each of these
solutions.

These Solutions would provide coverage of the following:

(a) Specification of information to be made available by the system

(b) A clear-cut description of what tasks will be done manually and what needs to be
handled by the automated system.

(c) Specifications of new computing equipment needed.

A system that passes the feasibility tests is considered a feasible system. Let us see some
feasible tests in my project. The implementation ability is in terms of logistics, resource
availability, cost factors and time. We did two types of feasibility studies.

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ECONOMIC FEASIBILITY

Economic Feasibility can be established by cost /benefit analysis o

f the project while considering both the direct as well as the indirect cost against the
tangible benefits. In software systems intangible benefits are visible at the start & hence a
system analyst must try to convert such intangible benefits into measurable derivatives of such
benefits.

OPERATIONAL FEASIBILITY

Operational Feasibility is a measure of how people feel about the system. Operational
Feasibility criteria measure the urgency of the problem or the acceptability of a solution.
Operational Feasibility is dependent upon determining human resources for the project. It refers
to projecting whether the system will operate and be used once it is installed. If the ultimate
users are comfortable with the present system and they see no problem with its continuance,
then resistance to its operation will be zero. Behaviourally also The proposed system is feasible.
A particular application may be technically and but may fail to produce the forecasted benefits,
because the company is not able to get it to work. For the system, it is not necessary that the
user must be a computer expert, but any computer operator given a little bit of knowledge and
training can easily operate.

Our Project is operationally feasible since there is no need for special training of staff
member and whatever little instructing on this system is required can be done so quite easily
and quickly as it is essentially This project is being developed keeping in mind the general
people who one has very little knowledge of computer operation,

But can easily access their required database and other related information. The
redundancies can be decreased to a large extent as the system will be fully automated.

Operational Feasibility can be further divided into two types:

➢ Technical Feasibility (regarding implementation)

➢ Usage/Application Feasibility

10
TECHNICAL FEASIBILITY

It is related to the software and equipment specified in the design for implementing a
new system. Technical feasibility is a study of function, performance and constraints that may
affect the ability to achieve an acceptable system. During technical analysis, the analyst
Evaluates the technical merits of the system, at the same time collecting additional information
about performance, reliability, maintainability and productivity. \

Technical feasibility is frequently the most difficult area to [Link] main technical issue
raised during feasibility is the existence of necessary technology and whether the proposed
equipment.

Assessing System Performance

It involves ensuring that the system responds to user queries and is efficient, reliable,
accurate and easy to use. Since we have an excellent network setup which is supported and an
excellent configuration of servers with 80 GB hard disk and 512 MB RAM, it satisfies the
performance requirement. After conducting the technical analysis, we found that our project
fulfils all the technical prerequisites environments, if necessary, are also adaptable according
to the project.

APPLICATION FEASIBILITY

It is established by the analysis of the systems applicability, ease of use & efficiency
under various possible operating environments with respect to specified constraints.

ECONOMIC FEASIBILITY

This feasibility has great importance as it can outweigh other feasibilities because costs
affect organization decisions. The concept of Economic Feasibility deals with the fact that a
system that can be developed and will be used on installation must be profitable The
Organization, the cost to conduct a full system investigation, the cost of hardware and software,
the benefits in the form of reduced expenditure are all discussed during the economic
feasibility, There will be revenue in terms of more Customer Subscriptions, There will be cost
reduction in terms of maintaining huge amounts of paper records, stationary, humans.

11
3.4 EXISTING SYSTEM

The system is an online application that brings up various roadside assistance working
online this application can be incredibly handy when your vehicle breaks down and it's not
possible to repair it on the spot. The service provider will usually assist you to tow it to your
preferred location. Although towing location can be entirely your choice the existing system
for managing vehicle service requests is primarily manual. Customers either visit the servicer
in person or make phone calls to schedule appointments.

Service records are maintained on paper or spreadsheets, and administrators manually

track vehicle details, assigned mechanics, and service history. This traditional method has
several drawbacks, including inaccuracy in service records due to human errors in data entry
and calculations difficulty in tracking service history, making it challenging to maintain
customer records efficiently time-intensive administrative work for scheduling appointments
and managing service details lack of accessibility, as customers cannot check their service
history or request appointments online.

ADVANTAGES:

The following are the advantages of the existing system

➢ Real-time location tracking.

➢ For services provides.
➢ Quick and easy access to help.

DISADVANTAGES:

The following are the disadvantages of the existing system

➢ It reduces employment as human efforts are being automated by this system.

➢ More manual hours need to generate required reports.

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 4. SYSTEM DESGIN

4.1 MODULES

"Vehicle Breakdown Assistance Management System" is a web-based technology that

brings up various roadside assistance companies online. This application can be incredibly
handy when your vehicle breaks down and it's impossible to repair the spot. The service
provider will usually assist you to tow it to your preferred location in this application user does
not need to register himself/herself they only fill out one form and roadside assistance will be
available.

In "Vehicle Breakdown Assistance Management System" we use PHP and MySQL databases.
It has three modules i.e.

● Admin
● Driver
● User

Admin Modules

Dashboard: In this section, the admin can briefly view the total driver, total new request, total
approved request, total rejected request by admin, total driver on the way request, and total
completed request.

Driver: In this section, the admin can manage the driver (Add/Update), Pages In this section,
the admin can update us and contact usages.

Requests: In this section, the admin can view the booking request and the admin also has the
right to change the booking status according to the current status and give his/her remarks.

Driver Response: In this section, admin received the information of the vehicle which is
assisted by the driver.

Search: In this section, admin can search a particular booking detail by booking number, name,
and mobile number.

13
Report: In this section, admin can view between-dates appointment reports and driver wise
report according to date admin can also update his profile, change the password and recover
the password, Driver Modules.

Dashboard: In this section, the driver can briefly view total new assigned requests, total
completed requests and total in progress requests.

Assign Booking: In this section, the driver can view the booking request which is assigned by
the admin and driver has rights to change the request status according to current status.

Search: In this section, drivers can search a particular booking request detail by booking
number, name and mobile number.

Reports: In this section, an employee can view how many booking requests have been
assigned, how many booking requests have been completed and how many booking requests
have been pending in his/her end, Driver can also update his profile, change the password and
recover the password.

Users: In this application user does not need to register himself/herself they only fill single
form for vehicle assistance.

14
4.2 User Model View
Product Perspective

It will be able to manage information about different tutorials in a more user-friendly way.
This system will manage tutorial information at various pages. User ID and password has been
given to all the fields in admin accounts so that they can enter their site by this information to
login from admin.

User Interface

➢ The System will be having a user privileges-based menu.

➢ Users will have to select the options to form the given menu.
➢ The System will be selecting desired tutorial information from the database.
➢ The forms will be designed to enter the data.
➢ Buttons will be used to insert, delete, clear, and modify the data.
➢ Buttons to exit from the forms.

User Model for Vehicle Breakdown Management System, the User Model defines the
different types of users in the Vehicle Breakdown Management System and their roles, access
levels, and interactions with the system. Individual vehicle owners or drivers who use the
system to report breakdowns and request roadside assistance.
A person responsible for managing a fleet of vehicles, ensuring timely repairs, and
maintaining records, registered roadside assistance providers, mechanics, or towing services
who respond to breakdown requests, the backend system manager who oversees platform
operations, user management, and issue resolution.

System Administrator

➢ Manage user registrations and verify service providers.

➢ Monitor system performance and uptime.
➢ Handle user complaints and service disputes.
➢ Approve or blacklist service providers based on ratings and complaints.
➢ Generate system-wide reports on service efficiency and breakdown trends.

15
4.3 User Model Diagram

*Drive(add/update)
HOME REGISTER *Manage Request (Approve/Reject)
ADMIN LOGIN
*Search
*Generate Reports
*Update Profile
*Password Recovery

DATA BASE

*Dashboard
DRIVER *Assigned Request
HOME REGISTER *Search
LOGIN
*View Reports
*Update Profile
*Password Recovery

Figure 4.3.1

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 5. SYSTEM TESTING

Objectives of Testing:

This section introduces the concept of testing and how important it is, for the successful
implementation of the project. Different phases of testing are described along with the level of
testing incorporated in this particular project.

Testing is vital to the success of any system. Testing is done at different stages within
the phase. System testing makes a logical assumption that if all phases of the system are correct,
the goals will be achieved successfully. Inadequate testing leads to errors that may come up
after a long time when the correction would be extremely difficult. Another objective of testing
is its utility as a user-oriented vehicle before implementation. The testing of the system was
done on both artificial and live data.

Testing involves the operation of a system or application under controlled conditions

and evaluating the results (e.g., "if the user is in interface A of the application while using
hardware B and does C, then D should not happen"). The controlled conditions should include
both normal and abnormal conditions.

Client Needs Acceptance Testing

System Requirement System Testing

specification

Design Integration

Coding Unit Testing

Figure 5.1

17
5.1 System Testing and Analysing
Black Box Testing

Also known as functional testing, this is a software testing technique whereby the tester
does not know the internal working of the item being tested. Black- box test design treats the
system as a "black-box", so it does not explicitly use knowledge of the internal structure. Black-
box test design is usually described as focusing on testing functional requirements. Synonyms
for black-box include behavioural, functional, opaque-box and closed-box.

White Box Testing

White box test design allows one to peek inside the "box", and it focuses specifically
on using internal knowledge of the software to guide the selection of test data. Synonyms for
white-box include: structural, glass-box and clear- box.

Condition Testing

An improvement over White-box testing, the process of condition testing ensures that
a controlling expression has been adequately exercised whilst the software is under test by
constructing a constraint set for every expression and then ensuring that every member on the
constraint set is included in the values which are presented to the expression.

Data Life-Cycle Testing

It is based upon the consideration that in the software code, a variable is at some stage
created, and subsequently may have its value changed or used in a controlling expression
several times before being destroyed. If only locally declared Boolean used in control
conditions are considered then an examination of the source code will indicate the place in the
source code where the variable is created, places where it is given a value is used as a part of a
control expression and the place where it is destroyed.

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Unit Testing

The purpose of this phase is to test the individual units of the developing software
component. This phase is recursive and is to be repeated, as many as there are, levels of testing.
In the DGLW project, each individual form has been tested using techniques of testing namely:
Client-side testing using JavaScript, each individual form has been validated so that the user
enters only valid data at every time.

Functional Testing

This is done for each module / sub module of the system. Functional testing serves as
a means of validating whether the functionality of the system conforms to the original user
requirement i.e.

5.2 System Testing

System testing is done when the entire system has been fully integrated. The purpose
of the system testing is to test how the different modules interact with each other and whether
the entire system provides the functionality that was expected.

System testing consists of the following steps:

a) Program Testing.

b) String Testing.

c) System Testing.

d) System Documentation.

e) User Acceptance Testing

Before implementation the system is tested at two levels:

● Level 1 Testing (Alpha Testing)

● Level 2 Testing (Beta Testing)
● Level 1 Testing (Alpha Testing)

At this level a test data is prepared for testing. Project leaders test the system on this test data
keeping the following points into consideration:

19
 ● Proper error handling
● Exit Pints in code
● Exception handling
● Input / Output format
● Glass box testing
● Black box testing

If the system is through with the testing phase at LEVEL 1 then it is passed on to LEVEL 2.,
Here the testing is done on the live database.

6. SYSTEM IMPLEMENTATION

20
 The requirement analysis stage of a software engineering project involves collecting
and analysing information about the part of the organization that is supported by the
application.

➢ Functional Requirements.
➢ Non-functional Requirements.
➢ Sever Base diagram.
➢ Front-End Application.
➢ Back-End Application.

6.1 Functional Requirements

Increasingly, Vehicle Breakdown Assistance Management System, is being used to

deliver tools, e.g. collaboration (to facilitate working in groups and teleconferencing) or
sophisticated corporate directories, sales and customer relationship management tools, project
management etc., to advance productivity.

Vehicle Breakdown Assistance Management System, is also being used as corporate

culture-change platforms. For example, large numbers of employees discussing key issues in
an intranet forum application could lead to new ideas in management, productivity, quality,
and other corporate issues.

In large Vehicle Breakdown Assistance Management System website traffic is often

similar to public website traffic and can be better understood by using web metrics software to
track overall activity. User surveys also improve intranet website effectiveness. Larger
businesses allow users within their intranet to access the public internet through firewall
servers. They have the ability to screen messages coming and going keeping security intact.

When part of an intranet is made accessible to customers and others outside the
business, that part becomes part of an extranet. Businesses can send private messages through
the public network, using special encryption/decryption and other security safeguards to
connect one part of their intranet to another.

6.2 Non-Functional Requirements

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 Workforce productivity: Vehicle Breakdown Assistance Management System can
help users to locate and view information faster and use applications relevant to their roles and
responsibilities. With the help of a web browser interface, users can access data held in any
database the organization wants to make available, anytime and subject to security provisions
from anywhere within the company workstations, increasing employees' ability to perform
their jobs faster, more accurately, and with confidence that they have the right information. It
also helps to improve the services provided to the users.

Time: Vehicle Breakdown Assistance Management System allow organizations to

distribute information to employees on an as-needed basis; Employees may link to relevant
information at their convenience, rather than being distracted indiscriminately by email.
Communication: Vehicle Breakdown Assistance Management System can serve as powerful
tools for communication within an organization, vertically strategic initiatives that have a
global reach throughout the organization.

The type of information that can easily be conveyed is the purpose of the initiative and
what the initiative is aiming to achieve, who is driving the initiative, results achieved to date,
and who to speak to for more information. Their central support system had to deal with a
number of queries every day. When Nestle decided to invest in an intranet, they quickly
realized the savings. Some private companies say the savings from the reduction in query calls
was substantially greater than the investment in the mobile showroom.

22
 6.3 SERVER BASE DIAGRAM

SERVER:
BROWSER: Intern
AN event occurs. *Process Http Request.

* Create an XMLHttpRequest *Create a response and send data back

object. to the browser
.
* Send Http Request.

BROWSER:
Intern
*Process the returned data
using
JavaScript.

*Update page content.

Figure 6.3.1

23
6.4 FRONT-END APPLICATION

HTML5 & CSS3:

HTML stands for Hypertext Mark-up Language. HTML5 is a revised version of the
original HTML standard created in 1990 by the World Wide Web Consortium to define an
Open Web Platform. HTML is a language used for structuring and presenting content on the
Web consistently, across web browsers. HTML5 is the evolution of that standard to meet the
increasing demands presented by today's rich media, cross device and mobile internet access
requirements. As such, it is a great candidate for cross-platform mobile application
development, as many of its features have been adapted with the consideration of running on
low powered devices, such as Smartphone and Tablets and providing web developers with
tools like CSS3. Importantly whilst running within a web browser, (as HTML5 does) it is not
tied to the underlying operating system, freeing applications from the significant development
and support overhead of multiple native applications (e.g. iOS Android, Blackberry
etc.)HTML5 is already supported in the latest web browsers on PCs and tablets and according
to Strategy Analytics there will be one billion HTML5-capable phones sold in 2013, a huge
increase from the 336 million units sold in 2011. This increase means that it is impossible to
ignore the importance of HTML5 when considering your mobile site. Indeed, in some B2C and
retail ecommerce client implementations Byte9 is seeing 40% of visitors accessing sites on
mobile devices; this is only going to rise.

Cascading Style Sheets (CSS):

CSS stands for 'Cascading Style Sheets' and is the language of design for web pages,
giving site designers the ability to suggest how their site documents are styled. CSS is
interpreted by all graphical web browsers regardless of device

operating system. It allows a logical division between the structure of a web page, (handled by
the HTML) and the way it should look. CSS can be used to tailor the appearance of a web page
specific to a particular device or screen size. In short, CSS is the language used for
implementing front-end web design.

24
HTML5 and CSS

Using HTML5 and CSS3 provides advantages to businesses that develop and deploy
web content and web applications, to create refined and accurate web pages and web systems
that operate across devices, operating systems and web browsers. Write once, run anywhere
The plethora of devices, operating systems and screen sizes present numerous designs,
functional and layout considerations and problems if standards are not adhered to.

Cost effective Multi-Platform Development:

A single batch of code can be used across platforms, devices and different markets; this
is an advantage because it results in lower development and maintenance costs over the web
site or web application's lifetime, enabling you to use your resources elsewhere. Current best
practice for cross platform (e.g. IOS and Android) approach

Good page ranking:

If the foundation of a website is not semantically accurate (i.e. unreadable, non-standard

based code) then the page itself will not attain a good rank within search engines. No amount
of Content Marketing in conjunction with Search Engine Optimisation (SEO) will make a
difference to rankings if your page is not well-structured HTML.

AJAX:

● AJAX = Asynchronous JavaScript and XML.

● AJAX is not a programming language.

AJAX just uses a combination of:

● A browser built-in XMLHttpRequest object (to request data from a web server)
● JavaScript and HTML DOM (to display or use the data)
● AJAX is a misleading name. AJAX applications might use XML transport data, but it
is equally common to transport data as plain text or JSON text.
● AJAX allows web pages to be updated asynchronously by exchanging data with a web
server behind the scenes. This means that it is possible to update parts of a web page,
without reloading the whole page.

25
J-Query:

jQuery is a fast, small, and feature-rich JavaScript library. It makes things like HTML
document traversal and manipulation, event handling, animation, and Ajax much simpler with
an easy-to-use API that works across a multitude of browsers. With a combination of versatility
and extensibility, jQuery has changed the way that millions of people write JavaScript, getting
started with jQuery can be easy or challenging, depending on your experience with JavaScript,
HTML, CSS, and programming concepts in general. In addition to these articles, you can read
about the history of jQuery and the licensing terms that apply to jQuery projects. You can also
make a donation to help the jQuery team continue to improve jQuery.

One important thing to know is that jQuery is just a JavaScript library. All the power
of jQuery is accessed via JavaScript, so having a strong grasp of JavaScript is essential for
understanding, structuring, and debugging your code. While working with jQuery regularly
can, over time, improve your proficiency with JavaScript, it can be hard to get started writing
jQuery without a working knowledge of JavaScript's built-in constructs and syntax. Therefore,
if you're new to JavaScript, we recommend checking out the JavaScript basics tutorial on the
Mozilla Developer Network (MDN).

Bootstrap:

Bootstrap is the most popular CSS Framework for developing responsive and mobile-
first websites, Bootstrap 5 is the newest version of Bootstrap is a free, open-source front-end
development framework for the creation of websites and web apps. Designed to enable
responsive development of mobile-first websites, Bootstrap provides a collection of syntax for
template designs.

As a framework, Bootstrap includes the basics for responsive web development, so

developers only need to insert the code into a predefined grid system. The Bootstrap framework
is built on Hypertext Markup Language (HTML), cascading style sheets (CSS) and JavaScript.
Web developers using Bootstrap can build websites much faster without spending time
worrying about basiccommands and functions in the Bootstrap development framework.
Bootstrap's 12-column grid system can update responsively based on screen size.

6.5 BACK-END APPLICATION

26
PHP:

Hypertext Pre-processor (PHP) is a programming language that allows web developers to

create dynamic content that interacts with databases. PHP is basically used for developing web-
based software applications. This tutorial helps you to build your base with PHP started out as
a small open-source project that evolved as more and more people found out how useful it was.
Resumes Leadoff unleashed the first version of PHP way back in 1994. PHP is a recursive
acronym for "PHP: Hypertext Pre-processor".

❖ PHP is a server-side scripting language that is embedded in HTML. It is used to manage

dynamic content, databases, session tracking, and even build entire e-commerce sites.

❖ It is integrated with a number of popular databases, including My SQL, PSQL, Oracle,

Sybase, Informix, and Microsoft SQL Server.

❖ PHP is pleasingly zippy in its execution, especially when compiled as an Apache

module on the Unix side. The My SQL server, once started, executes even very complex
queries with huge result sets in record- setting time.

❖ PHP supports a large number of major protocols such as POP3, IMAP, and LDAP.
PHP4 added support for Java and distributed.

JAVA SCRIPT

JavaScript is a simple, powerful, and popular programming language that is built into
web browsers. Learning JavaScript is especially useful if you are a web designer and already
know HTML and CSS, because it is used to make web pages interactive. However, JavaScript
is not limited to making interactive web pages; you can also use it for server-side programming
using a framework like [Link]. In this tutorial you'll learn some JavaScript basics, including
two basic computer programming concepts: calculations and variables. If you want to learn to
make interactive websites using JavaScript, you need to learn core computer programming
concepts. Using HTML and JavaScript, you can change the contents of HTML elements in
response to user events, such as a button click.

In the example above, the JavaScript code is the line between the <script> and </script>.
This line contains a JavaScript alert command that instructs the web browser to display a
message box that contains the text between the quotation marks. Note that in

27
 JavaScript, the quotes around the message can be single or double quotes, as long as
they are both the same. If we are familiar with HTML, we may be wondering why the example
does not contain <html>, <head> and <body>tags. In actual fact, these tags are optional in both
HTML4 and HTML5. The examples in this tutorial follow the Google style guide, which
recommends leaving out optional tags.

To run this program, follow these steps:

➢ Copy the five lines of code and paste them into a text editor
➢ Save the file as [Link]
➢ Open the file using your favourite web browser
➢ A message box that says Hello World! appears as soon as the page
➢ If we'd like, we can edit [Link] to change the message that appears in the message
box, then save our code and click F5 while our web browser is active to refresh the
page. Notice that the alert statement ends with a semicolon. In JavaScript, the semicolon
is optional-unlike programming languages such as C and Java. However,

MYSQL:

MySQL, pronounced either "My S-Q-L" or "My Sequel," is an open source relational
database management system. It is based on the structure query language (SQL), which is used
for adding, removing, and modifying information in the database. Standard SQL commands,
such as ADD, DROP, INSERT, and UPDATE can be used with MySQL.

MySQL can be used for a variety of applications, but is most commonly found on Web
servers. A website that uses MySQL may include Web pages that access information from a
database. These pages are often referred to as "dynamic," meaning the content of each page is
generated from a database as the page loads. Websites that use dynamic Web pages are often
referred to as database-driven websites.

Many database-driven websites that use MySQL also use a Web scripting language like
PHP to access information from the database. MySQL commands can be incorporated into the
PHP code, allowing part or all of a Web page to be generated from database information.
Because both MySQL and PHP are both open source .

OPERATION’S OF MYSQL

● MySQL is a database system used on the web.

● MySQL is a database system that runs on a server.

28
 ● MySQL is ideal for both small and large applications.
● MySQL is very fast, reliable, and easy to use.
● MySQL supports standard SQL.
● MySQL compiles on a number of platforms.
● MySQL is free to download and use.
● MySQL is developed, distributed, and supported by Oracle

XAMPP SERVER

XampServer installs automatically all you need to start developing web applications
and is very intuitive to use. You will be able to tune your server without even touching the
setting files.

INSTALLING:

Double click on the downloaded file and just follow the instructions. Everything is
automatic. The WampServer package is delivered with the latest releases of Apache, MySQL
and PH. Once WampServer is installed, you can add other releases by downloading them on
this website. They will then appear in the WampServer menu and you will be able to switch
releases with a simple click.

Using Xampp Server

● The "www" directory will be automatically created (usually c:\Xampp\www)

● Create a subdirectory in "www" and put your PHP files inside.

● Click on the "local host" link in the Xampp Server menu or open your internet

● browser and go to the URL: [Link]

● Xampp Server's functionalities are very complete and easy to use so we won't

29
6.6 DATABASE STRUCTURE

CLIENT-SIDE SERVER

DATABASE

ADMIN SERVER

Figure 6.6.2

30
 7. CODING

Main code

1. [Link]
<?php
Scon-mysqli_connect("Localhost", "root", "", "vehassitancemsdb");
if(mysqli_connect_errno()){
echo "Connection Fail".mysqli_connect_error();
}
2. [Link]
<!-- header area start -->
<header id="sticker">
<div class="header-top">
<div class="container">
<div class="row">
<div class="col-md-7">
<!-- welcome message start -->
<div class="welcome-msg">
<ul>
<?php
$sql="SELECT * from tabpage where PageType=”contact us";
Query = $dbh -> prepare($sql);
$query->execute();
$Results-Query->fetchAll(PDO::FETCH_OBJ);

Scnt=1;
if($query->rowCount() > 0)
{
foreach($results as $row)
?>
<li><p><span> Contact: </span><?php echo

31
htmlentities($row->MobileNumber);?></p></li>
</ul>
</div>
<!-- welcome message end -->
</div>
<div class="col-md-5">
<div class="header-top-menu">
<!-- top social start -->
<div class="top-social">
<ul>
<li><a href="#"><i class="fa fa-facebook"></i></a></li>
<li><a href="#"><i class="fa fa-google-plus"></i></a></li>
<li><a href="#"><i class="fa fa-twitter"></i></a></li>
<li><a href="#"><i class="fa fa-instagram"></i></a></li>
<li><a href="#"><i class="fa fa-pinterest-p"></i></a></li>
<li><a href="admin/[Link]">Admin</a></li>
<li><a href="driver/[Link]">Driver</a></li>
</ul>
</div>
<!-- top social end -->
</div>
</div>
</div>
</div>
</div>
<!--mainmenu area start -->
<div class="main-menu-area hidden-xs">
<div class="container">
<div class="menu-position">
<div class="row">
<div class="col-md-3 col-sm-2">
<h1>VBAMS</h2>

32
</a>
</div>
<!-- logo end -->
</div>
<div class="col-md-9 col-sm-10 static">
<!-- main-menu start -->
<div class="main-menu">
<nav>
<ul>
<!-- single menu -->
<!-- single menu -->
<!-- single menu -->

<li><a href="[Link]">Contact Us</a></li>

<li><a href="[Link]">Send Request</a></li>
<!-- single menu -->
</ul>
</nav>
</div>
<!-- main-menu start -->
</div>
</div>
<!--mainmenu area end -->
<!-- mobile menu area start -->
<div class="mobile-menu-area hidden-lg hidden-md hidden-sm">
<div class="container">
<div class="row">
<div class="col-xs-12">
<div class="logo">
<a href="[Link]">
<imgsrc="img1/[Link]" alt="">
</a>

33
<div class="mobile-menu">
<nav>
<ul>
<li class="has-sub"><a href="[Link]">Home</a></li>
<!-- single menu -->
<li><a href="[Link]">About us</a></li>

<!-- mobile menu area end -->

</header>
<!-- header area end -->
3. [Link]
<div class="quick-book-area">
<div class="container">
<div class="row">
<div class="book-now">
<div class="display-table">
<div class="display-table-cell">
<!-- book now content start -->
<div class="book-now-title">
<h2>Send Request</h2>
<a href="[Link]" class="book-now-btn"><i
class="icofonticofont-long-arrow-right"></i> BOOK NOW</a>
</div>
<!-- book now content end -->
</div>
</div>
</div>
</div>
</div>
</div>
<!-- footer top start -->
<div class="footer-top-area">

34
<div class="container">
<div class="row">
<div class="col-md-3 col-sm-4">
<!-- single footer start >
<div class="single-footr-top">
<div class="footer-about-us">
<?php
$sql="SELECT * from tblpage where PageType='contactus";
$query = $dbh -> prepare($sql);
$query->execute();
$results=$query->fetchAll(PDO::FETCH_OBJ);
Sent-1;
if($query->rowCount() > 0)
{
foreach($results as $row)
{ ?>
<!-- small logo start -->
<a href="[Link]" class="footer-logo"><strong style="color:white; font-
<!-- small logo end -->
<!-- address start -->
<div class="footer-address">
<p><?php echo htmlentities($row->PageDescription);?></p>
</div>
<!-- address end -->
<!-- contact info start -->
<div class="footer-contact-info">
<p><span> Telephone:</span>+<?php echo htmlentities($row-)
>MobileNumber);?></p>
<p><span>Email:</span><?php echo htmlentities($row->Email);?>
</p>
<!-- contact info end -->
</div><?php $cnt=$cnt+1;}} ?>

35
</div>
<!-- single footer end -->
</div>
<div class="col-sm-2">
<!-- single footer start -->
<div class="single-footer-top">
<!-- section title start -->
<div class="footer-top-title">
<h3>Services</h3>
</div>
<!-- footer menu strt -->
<div class="footertop-menu">
<ul>
<li class="has-sub"><a href="[Link]">Home</a></li>
<!-- single menu -->
<li><a href="[Link]">About us</a></li>
<!-- single menu -->
<li><a href="[Link]">Contact Us</a></li>
<li><a href="[Link]">Send Request</a></li>
</ul>
</div>
<!-- footer menu end -->
<!-- single footer end -->
</div>
<div class="col-md-2 col-md-offset-1 col-sm-3">
<!-- single footer start -->
<div class="single-footer-top">
<!-- section title start-->
<div class="footer-top-title">
<h3>USEFULL LINKS</h3>
</div>
<!-- section title end -->

36
<!-- footer menu start -->
<div class="footer-top-menu">
<ul>
<li class="has-sub"><a href="[Link]">Home</a></li>
<!-- single menu -->
<li><a href="[Link]">About us</a></li>
<!-- single menu -->
<li><a href="[Link]">Contact Us</a></li>
<li><a href="[Link]">Send Request</a></li>
</ul>
</div>
<!-- footer menu end -->
</div>
<!-- single footer end -->
</div>
</div>
</div>
</div>
<!-- footer top end -->
<!-- footer area start -->
<div class="footer-area">
<div class="container">
<div class="row">
<div class="col-md-3 col-sm-4">
<!-- footer social start -->
<div class="footer-social">
<li><a href="#"><i class="fa fa-google-plus"></i></a></li>
<li><a href="#"><i class="fa fa-twitter"></i></a></li>
<li><a href="#"><i class="fa fa-instagram"></i></a></li>
<li><a href="#"><i class="fa fa-pinterest-p"></i></a></li>
</ul>
</div>

37
<!-- footer social end -->
</div>
<div class="col-md-6 col-sm-4">
<!-- copyright text start -->
<div class="footer-copyright">
<p>Vehicle Breakdown Assistance Management System @2021</p>
</div>
!-- copyright text end -->
</div>
</div>
</div>
</div>
<!-- footer area end -->
[Link]
<?php
session_start();
error_reporting(0);
include('includes/[Link]');
<!DOCTYPE html>
<html class="no-js" lang="zxx">
<head>
<!-- Basic page needs
<title>VBAMS ||
Home Page </title>
<!-- main csS
<link rel="stylesheet" href="css1/[Link]">
<!--[Link]
<link rel="stylesheet" href="cssl/[Link]">
<link rel="stylesheet" href="cssl/[Link]">
<link rel="stylesheet" href="css1/[Link]">
<!--nivo-slider css
<link rel="stylesheet" href="lib/css/[Link]">

38
<link rel="stylesheet" href="lib/css/[Link]">
<!-- style css
<link rel="stylesheet" href="[Link]">
<!-- responsive css
<link rel="stylesheet" href="css1/[Link]">
<!--modernizrjs
<script src="js/vendor/[Link]"></script>
</head>
<body>
<!--[if lt IE 8]>
<![endif]-->
<div class="bend niceties preview-1">
<!-- slider images start -->
<div id="nivoslider" class="slides">
<img
src="img1/slider/[Link]"
alt="slider_1" title="#slider-direction-1"/>
<img
src="img1/slider/[Link]"
alt="slider_2" title="#slider-direction-2"/>
</div>
<!-- slider images end -->
<!-- slider 1 direction -->
<!-- layer 2 -->
<div class="layer-1-2">
<h2 class="title-2"> Assistance Management System </h2>
</div>

39
 8. SCREENSHOT

USER INTERFACE:

40
ADMIN LOGIN PAGE:

ADMIN INTERFACE :

41
 9. CONCLUSION

"Vehicle Breakdown Assistance Management System" is very graceful and lively. Users
can book vehicle assistance online with minimal effort. Once a request has been sent and
confirmed by an assistance provider company they send the assistance at the provided address.

Automation of the entire system improves productivity, it provides a friendly graphical user
interface which proves to be better when compared to the existing system, it gives appropriate
access to the authorized users depending on their permissions, it effectively overcomes the
delay in communications, updating information becomes so [Link] security, data security
and reliability are the striking features, the System has adequate scope for modification in
future if it is necessary

The successful implementation of Data crawler ensures an efficient and seamless product
price comparison experience by integrating asynchronous web scraping, data processing, and
dynamic frontend visualization. By employing rigorous unit testing, integration testing, and
system validation, the platform achieves high accuracy, reliability, and performance while
fetching data from multiple e-commerce platforms. This structured approach ensures that users
receive real-time, up-to-date, and accurate product pricing details, making online shopping
faster, easier, and more informed

The system is built on a robust technology stack, leveraging Fast API for backend
processing, HTTPX for asynchronous web scraping, SQL Alchemy for structured data
management, and Tailwind CSS for a modern, user-friendly UI/UX. Proper error handling,
validation mechanisms, and security implementations further enhance the system’s stability
and protection against unauthorized access and data inconsistencies. Additionally, the
integration of a scalable architecture and optimized

As future enhancements, Data crawler can be expanded to support additional e-commerce

platforms, integrate machine learning-based price prediction models, and offer personalized
product recommendations. With its strong foundation and scalable approach, Data crawler
stands as a powerful and reliable price comparison tool, helping users make smarter purchasing
decisions and streamlining online shopping with real-time insights

10. FUTURE ENCHANCEMENT

42
 Data crawler has significant potential for future improvements in efficiency, scalability,
and user experience. As online shopping continues to evolve, the system can integrate advanced
technologies, expanded platform support, improved analytics, and enhanced security features
to provide an even more seamless price comparison experience. Future enhancements will
focus on personalization, performance optimization, and security, ensuring that users receive
real-time, accurate, and secure data retrieval while machining formed purchasing decisions

One of the key areas for improvement is user authentication and personalization.
Implementing Oath or JWT-based authentication systems will allow users to create accounts,
save search history, and track price trends over time. Personalized recommendations based on
previous searches can help users discover the best deals tailored to their preferences.
Additionally, features like watch lists and price alerts will notify users when a product's price
drops, enhancing engagement and making shopping more efficient. An interactive dashboard
can be introduced to give users access to past searches, price trends, and analytics. Real-time
price monitoring can help users track fluctuations across different platforms, allowing them to
buy products at the best possible time. Generating historical price tracking reports will also
enable users to analyses patterns, helping them make data-driven purchasing decisions.

AI-powered recommendations and deal predictions can further enhance usability by

suggesting trending products and potential future discounts. To make Data crawler a
comprehensive price comparison tool, support can be extended to additional e-commerce
platforms such as Mantra, Tata Clip, Snap deal, and Reliance Digital. A modular scraper
architecture will allow seamless integration of new platforms, making it easier to adapt to
changing e-commerce trends. Optimized web scraping techniques, including rotating user
agents, dynamic request headers, and AI-powered CAPTCHA solving, can further enhance
data retrieval efficiency and reduce detection risks. Enhancing the search functionality will
provide a more refined and user-friendly experience. Users will be able to filter results based
on price range, brand, platform, highest discount percentage, and seller ratings. Advanced
sorting options, such as fastest delivery time and best-rated sellers, will enable users to refine
their searches. Additionally, 44 voice-based search can improve accessibility, especially for
mobile users and visually impaired individuals, making the system more inclusive. Given the
Growing dominance of mobile shopping, Data crawler should be optimized for Smartphone
and tablets. Developing a Progressive Web Application (PWA) will allow users to access Data
crawler as a lightweight, app-like experience without downloading it from an app store. A

43
dedicated mobile API can further enhance performance on Smartphone’s, ensuring fast loading
times and smooth interactions. A fully responsive UI will improve usability across different
screen sizes, making Data crawler more accessible to a wider audience. Security enhancements
will play a crucial role in Data crawler’s future development. Strengthening API security
through rate limiting, CAPTCHA protection, and IP monitoring will prevent abuse and
unauthorized access. Ensuring compliance with ethical web scraping policies and
implementing secure data encryption

44
 11. BIBLIOGRAPHY

1. Python Web Scraping Techniques –

[Link]

2. Asynchronous Programming in Python – [Link]

3. SQLAlchemyz ORM Documentation – [Link]

4. HTTPX Library for Asynchronous Requests – [Link]

5. Wikipedia – Web Scraping and Data Mining – [Link]

6. W3Schools SQL Reference – [Link]

7. E-commerce API Documentation for Product Data Access – Various online platform

8. Learning Web Design: A Beginner’s Guide to HTML, CSS, JavaScript, and Web

Jennifer Nieders Robbins.

9. Fast API Documentation – [Link]

45