Customer-Specific Requirements Version 4.
0 – March 2025
Effective March 2025
for use with IATF 16949:2016
Foreword
Part quality requirements are contractually established through Renault Group’s standard 00-10-415 and RGPQP, which conform to the expectations
outlined in the IATF 16949:2016 standard.
Renault Group requires organizations to deliver only high-quality parts to its plants. Organizations must define and implement regularly scheduled action
plans.
Organizations must also be able to demonstrate, upon request, that their entire production complies with the Safety and Regulatory Characteristics
applicable in the commercialization countries.
Scope
IATF 16949:2016 and this document define the fundamental quality system requirements for organizations supplying parts to Renault Group and its
affiliates.
This document applies to all suppliers of Renault Group.
References
Technical documents required for collaboration with Renault Group are provided in the RFQ package and are accessible through the Renault Group B2B
portal.
© Renault Group 2025 - All rights reserved – Version 4.0 1/8 Confidential C
Customer-Specific Requirements Version 4.0 – March 2025
Effective March 2025
for use with IATF 16949:2016
Terms and Definitions Additional Information
RGPQP: Renault Group Product Quality Procedure Renault Group requires suppliers to follow core tools aligned
RGP: Renault Group Purchasing with industry standards, including:
ASES: Advanced Supplier Evaluation Standard • FMEA/AMDEC: Can be based on AIAG, VDA, or
supplier-specific methods. R-FMEA is mandatory.
OO: IATF Oversight Office
• MSA: Gauge confirmation must include bias, linearity,
PESES: Process Engineering Skills Evaluation and Support repeatability, and reproducibility.
RFQ: Request for Quotation • APQP: Renault Group mandates the use of RGPQP
SAM: Supplier Account Manager for all projects.
SCQR: Supplier Customer Quality Representative • PPAP Equivalent: Renault Group’s PSW package
replaces the traditional PPAP submission.
SHC: Supplier Health Check
• SPC: Must include process capability studies and
OSA: One Single Audit continuous monitoring.
RSSC: Renault Supplier Score Card • RCCP: Defines supplier liability and compensation
RCCP: Renault Claim Compensation Procedure procedures.
Contact
The contact person within Renault Group for this document is Mr. Cédric SARLANGE ([Link]@[Link]).
© Renault Group 2025 - All rights reserved – Version 4.0 2/8 Confidential C
Customer-Specific Requirements Version 4.0 – March 2025
Effective March 2025
for use with IATF 16949:2016
Section 1 –Customer-Specific Requirements
§ IATF 16949 Customer-Specific Requirement to IATF 16949
[Link] Organizations must comprehensively demonstrate that their entire production conforms to Safety and Regulatory Characteristics.
Product safety Safety and Regulatory Characteristics specified in the part drawings must be incorporated into the Control Plan during production. Conformity
of Production (COP) trials must be conducted with the defined methods and frequency.
Organizations must comply with the latest regulations in the country of commercialization. Evidence of tests, including results and summary
reports, must be provided upon request and stored for the required period.
[Link] Renault Group requires organizations to adopt good practices in sustainable development and social responsibility, specifically in the
Corporate responsibility following areas:
• No child labor
• No forced work
• Working conditions
• Health and Safety
• Environmental protection
Acceptable evidence includes:
• Acknowledgment of Renault Group’s Corporate Social Responsibility guidelines and commitment to DDSF (Déclaration des Droits
Sociaux Fondamentaux)
• 2nd-party evaluation (e.g., customer evaluation)
• 3rd-party evaluation, such as ISO 26000 evaluation, ISO 45001 / ISO 14001 certification
• Any other system demonstrating commitment to sustainable development and social responsibility
5.1.2 Renault Group may assess an organization’s quality management system through audit tools such as ASES, PESES, or SHC.
Customer focus Organizations must achieve at least a C rank in the ASES evaluation. In some cases, a minimum B rank may be required.
Organizations receiving a D rank will not be awarded business unless top management commits to providing the necessary resources and
implementing an action plan to reach the required quality level.
© Renault Group 2025 - All rights reserved – Version 4.0 3/8 Confidential C
Customer-Specific Requirements Version 4.0 – March 2025
Effective March 2025
for use with IATF 16949:2016
§ IATF 16949 Customer-Specific Requirement to IATF 16949
5.3.1 Organizations must appoint a Supplier Customer Quality Representative (SCQR) responsible for deploying RGPQP.
Organizational roles,
responsibilities, and The SCQR may be assigned at the plant or group level.
authorities The SCQR must have the authority to manage and deploy RGPQP throughout the organization.
[Link] Organizations must implement and review continuous action plans to ensure zero non-conforming parts are delivered to Renault Group
Preventive actions plants. These plans must be documented and available for audits or performance reviews.
7.2.1 The SCQR must undergo RGPQP training every three years by a recognized RGPQP training provider.
Competence
Staff interacting with Renault Group during the quotation, project development, and mass production phases must undergo RGPQP training
at least every three years, provided by a recognized training provider.
Evidence includes, but is not limited to:
• Training records
• Explanation of RGPQP requirements
• Demonstration of access to RGPQP templates
Note: More details can be obtained in the B2B Supplier Portal.
7.2.2 Organizations must qualify workers on workstations handling Safety and/or Regulatory Characteristics and final control stations.
Competence — on-the-job
training
[Link] Organizations must use Reverse FMEA (R-FMEA) to update FMEA assessments and transition from corrective to preventive actions.
Manufacturing process
design output
[Link] Organizations must notify Renault Group’s Product Engineering, Procurement (SAM), and Supplier Quality representatives of any proposed
Control of changes changes via the Design Change Request or Process/Facility Change Request forms available in RGPQP.
Unapproved changes (to the product, process, or site transfer) will be classified as a Trust Disruption and will trigger an IATF Performance
Complaint (IATF CMS).
© Renault Group 2025 - All rights reserved – Version 4.0 4/8 Confidential C
Customer-Specific Requirements Version 4.0 – March 2025
Effective March 2025
for use with IATF 16949:2016
§ IATF 16949 Customer-Specific Requirement to IATF 16949
[Link] In case of repeated and/or recurring unsatisfactory performance of the Supplier, Renault Group may issue a Performance complaint through
Customer Satisfaction the IATF Complaint Management System (IATF CMS).
This might be driven by L3 / L4 RSSC, SHC / ASES / OSA poor level, Trust Disruption, not robust change management (product/process
change or site transfer implemented without customer validation) or Plant Blockage/recall campaigns.
The supplier must actively cooperate with its IATF certification body to address the complaint in a timely and effective manner.
Renault Group considers this measure as a means for verifying if any QMS’s failure or deviation might be the root cause for poor
performance, therefore Renault Group expects a systemic approach from both the certified client and the certification body.
In more detail, each Complaint issued by Renault Group shall be addressed as follows:
1- Review the problem statements for accuracy and completeness. Look for systemic issues, and full details for the history of the problem
solving and corrective action process. Look for which process(es) failed in the QMS, including competence, product/process validation
etc.
Renault Group’s acceptance of a corrective action or plan is not sufficient to address the root cause of the QMS issues.
2- Focus on the interface between remote support processes and the production site (if applicable) using documents or outputs from
the remote support locations used by that specific manufacturing plant.
3- Identify areas in the organization where similar failure modes could occur. Do not focus on just the specific problems identified in the
customer score cards or complaint(s). Look for the systemic issue in the QMS and the relevant suppliers which permitted the
unacceptable performance to occur, do not just focus on the initially identified problems.
4- Ensure the supplier used objective data to validate that the permanent corrective action implemented did eliminate the root cause,
the actions preventing the recurrence of the problem and that the data collected (including product validation) was for a time
appropriate for the problem (type, severity, duration, detection methods, etc.)
5- Look for senior management leadership driving a culture which ensures that permanent corrective actions are maintained over time,
sustaining long-term improvement activities.
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Customer-Specific Requirements Version 4.0 – March 2025
Effective March 2025
for use with IATF 16949:2016
Section 2 – Supplier Scorecard (RSSC) Guide
RSSC (Renault Group Supplier Scorecard) is available at site and group level. Full details of content and calculations are
available in Renault Group Supplier B2B Portal.
Suppliers must submit their RSSC to their IATF certification body prior to each audit. Further details can be obtained from the relevant Certification Body.
This Performance level is considered a
Special Status and must trigger additional
audit time (see IATF Rules for more details).
This Performance level is considered a
Special Status and must trigger additional
audit time (see IATF Rules for more details).
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Customer-Specific Requirements Version 4.0 – March 2025
Effective March 2025
for use with IATF 16949:2016
Section 3 – Supplier Code Guide
The COFOR is the supplier code used by Renault Group; it is available on the Renault Group Supplier B2B Portal.
Below is an example of the COFOR code structure:
123456-01
Identifies the supplier entity
Identifies the supplier plant location
Note: any zeroes ahead of the “6digit-2digit” format, if present, are to be ignored.
© Renault Group 2025 - All rights reserved – Version 4.0 7/8 Confidential C
Customer-Specific Requirements Version 4.0 – March 2025
Effective March 2025
for use with IATF 16949:2016
Section 4 – Revision History
Version 4.0 Version 2.0
• Added the RCCP definition. • Updated wording from "IATF 16949" to "IATF 16949:2016."
• Updated "Resources / Skills" to require RGPQP training from a • Replaced "supplier" with "organization" to align with IATF 16949:2016
recognized provider for SCQR and project teams. terminology.
• Updated "Customer Satisfaction" to include Change Management • Revised wording in the Foreword.
validation and Customer validation. • Refined the Scope section to focus on CSR use for CBs; other items
• Clarified that failure to comply with Change Management requirements are included in the requirements chapters.
results in an IATF CMS. • Updated definitions.
• Added RCCP to the "Core Tools" section. • Added links to the corresponding requirements in ISO 9001 and IATF
• Expanded "Status and CB Notification" with additional details. 16949 for sections 4.1, 4.2, 4.3, 4.4, 4.5, 4.6, 4.7, 4.8, and 4.9.
• Revised "Renault Supplier Score Card" with a new content • Revised wording for "Leadership and Commitment" in section 4.1 to
presentation. clarify RSE requirements.
• Reworded "Customer Focus" in section 4.2.
• Enhanced section 4.3 "Resources" to include additional details on SAR
Version 3.0 training and authority.
• Renamed "Groupe Renault" to "Renault Group." • Revised section 4.4 "Skills and Training" to clarify qualifications for
• Due to changes in the Renault/Nissan/Mitsubishi relationship: workers.
a. Adjusted Alliance terminology, e.g.:"ANPQP" changed to "RGPQP." • Reworded "Design and Process/Facility Change Request" in section
- "SAR SCQR" terminology adjusted. 4.5.
b. Updated acronyms and definitions accordingly. • Removed "The Certification Body Quality Follow-up" requirement, as it
• Introduced the "Renault Supplier Score Card (RSSC)" as a key indicator is already included in the IATF Rules.
of supplier quality performance. • Deleted "Focus on Key Items" since it is already covered in the
• Added a detailed new paragraph: "[Link] Customer Satisfaction." requirements chapters.
• Provided additional details for Certification Bodies. • Revised "Groupe Renault and the Core Tools" to align with Groupe
Renault’s ANPQP.
• Reworded "Groupe Renault Notification to Certification Bodies."
• Added Change Control information.
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