Messaging Guide

This guide explains how to use the Voice • Press 2 for Message Retrieval OR This option can be disabled by the System
Messaging features. Familiarize yourself with • Press ¸ for Feature Menu Administrator. If selected when disabled, your
the frequently used procedures such as If 2 is pressed, the following will take place: call will be transferred to the Operator instead
retrieving your messages and recording your 1. Message envelope played 1. Press ¸ for further options in the message
personalized greeting. Then explore the other 2. First new voice message played menu
features available within the system. 3. While message is being played, the following 2. Press 1 to set Wakeup Call
options are available: 3. System will announce current time in AM/PM
Each section contains a brief explanation on a • To repeat the message, press 1 format
specific feature followed with step-by-step • To delete the message, press 3 4. Enter desired Wakeup time in the 24-hour clock
guidelines to ease your learning process. • To skip back (5 seconds), press 4 format
• To skip forward (5 seconds), press 6 5. At the confirmation prompt, if you wish:
Mailbox • To confirm, Press 1
• To go to previous message, press 7
Your electronic Mailbox receives your calls and
• To go to next message, Press 9 • To change, Press 2
stores your messages, and also stores your
• To end message, Press ¸ • To cancel, Press 3
Password and Personalized greeting. When you 6. Pressing 2 will take you back to step 3
call into Voicemail from your own phone, you LNOTE 7. Pressing 3 will take you back to Feature Menu
will have access to your personal mailbox and Once a message skips back to the beginning (as a
8. Once confirmed, call will end
able to use the features described in this guide. result of pressing 4 repeatedly), the system will
replay the message from the start. On the other
Auto Wake Up Snooze Feature
Password hand, if 6 is pressed repeatedly until it reaches to
Pressing any digits on the keypad upon
Your Password provides security for your the end of the message, the message menu
receiving your wake-up call will activate the
mailbox and its contents. All your interactions options will be played
snooze function. System will call back in 10
with Voicemail are private and confidential. LNOTE minutes time
When you check in to your room you are When 7 is pressed, system will say “Previous
advised to change your Password. (Your default Message” followed by the envelope of the Changing Your Password
password will be announced in the Change previous message
You are advised to change your Voicemail
Password Menu. Alternatively, you can check LNOTE Password upon checking in to your room. You can
with the Hotel Operator). You will only be When 9 is pressed, system will say “Next change your password by selecting this option
required to enter your Password if you call from Message” followed by the envelope of the next from the feature menu.
any other phone other than the one in your message 1. Press ¸ for further options in the message
room. LNOTE menu
Prompts When ¸ is pressed, system will straightaway jump 2. Press 2 to change password
to the message options menu 3. Your current password will be played, Press 1
Voicemail guides you with audible prompts at 4. The following Message Options Menu is given to change this password
each step. The prompts tell you what to do next, at the end of each message: 4. Enter your new password
or what options are available, so that you don’t • To repeat the message, press 1
have to remember every step. You can interrupt LTIPS
• To delete the message, press 3 Change your password as often as possible. Do
a prompt or a message by pressing the * key or
• To go to previous message, press 7 not assign Passwords that can be easily
the key for the next step, if the option is
available. • To go to next message, press 9 obtained from your documents; for example:
• To continue (save and proceed to the next Birth Date, Passport Number or Identification
Dial-in Numbers message), press ¸ Card Number
To access your Mailbox, you will need to dial 5. After all messages have been played or skipped
the preset Voicemail number. On some to the end, the system will go into the Feature Recording Personalized Greeting
telephone sets, you can press the ‘Message’ Menu and the options available are: The personal greeting feature allows you to record
speed-dial button. This number can also be • To set a wakeup call, press 1 your personalized greeting, which will be played
obtained from the Hotel operators. • To change password, press 2 after the system prompt when calls reach your
• To record a personalized greeting, press 3 Mailbox. You can record your personalized
Calling into Your Mailbox 6. If text message is available, press 3 to be greeting by selecting this option from the feature
1. Dial the Voicemail extension number or press transferred to the Message Desk menu.
the message speed-dial button on your room 7. If there are no messages, system will go to the 1. Press ¸ for further options in the message
phone. Feature menu menu
2. Press 3 to record new greeting message
If you are calling from outside the Hotel, you will Restoring Messages 3. Press 1 to start recording your greeting
have to follow steps 2 and 3. Deleted messages can be restored as long as you 4. After the ‘beep’ tone, record your greeting using
2. Enter your room number are still on the same session. A deleted message the handset (do not use hands free)
3. Enter password followed by the pound (#) can be restored in 2 ways; either immediately after 5. Press any key to stop recording
key deletion by pressing 3 again or returning to the 6. If you are not satisfied with your greeting and
deleted message using the navigation keys (7 or wish to re-record, press 1 again
Retrieving Your Messages 9) and then pressing 3.
When you login to your Mailbox, the system will LNOTE HMS 400 Guest Quick Reference Card
announce the number of messages in your Messages that have been marked as deleted will
still be played back Copyright © 2007 Nortel Networks. All rights reserved.
mailbox. Prompts will differ depending on the
types of messages available. For instance, “You Date: March 2007
have 2 voice messages and written messages”. Setting an Auto-Wakeup Call
Document Release: Standard 3.0
In this instance, you have the choice of You can set an automatic wake up call from your Document number: NN42350-103
selecting which kind of message you would like phone by selecting this option from the feature
to retrieve first. In the case of having only voice menu. * Nortel, the Nortel (Logo), and the Globemark are
messages, the system will then present the user LNOTE trademarks of Nortel Networks.
with 2 options: