Phone:

VEENA KUNDER +919011088776(mobile)

Summary

 Over 17 years of IT experience

 Maintenance/Support on COTS/Custom software and NOC environment
 Design and Implementation of OSS (Operation support system) software and its integration
(using IBM Appconnect) with various components in BSS system. Good experience in RFP , RFI
and POC concepts and design. Hands-on experience of ASM observer deployment and its
integration in Openshift cluster.
 Experience in Solution design, Writing Functional Specification Document and Writing Test Plan
Document.
 Experience in Deployment and Configuration of IBM Tivoli Suite Application.
 Strong experience on End to End design/develop on different OSS/BSS Application.
 Good Experience Design [Link] OSM (Oracle Order Service Management) and integration
with BPM
 Good work experience with Network Management Systems (NMS) and Monitoring tools.
 Good work Experience on HP Quality Center for End to End Test Execution.
 Independent and self-motivated, Business development support experience.
 Directly Interact with the Stake Holders and engage in client discussion.
 Working experiences in XML, Solaris, Oracle and SNMP.
 Experience in Design and planning of Clarity provisioning
 Work experience in Onshore Location , Exposure to International working style.
 Working as PM with Team Size varying from 5-8 members
 Knowledge on High Availability Networking Principles

 IT Operation Management
 Application Production Manager Experience with exposure to ITIL processes like Change
Management /Incident Management /Problem & Configuration management, implementation
of changes, Incident handling for security infrastructure Application.
 Implement customized project-specific installation and System integration.
 Detailed knowledge of data security issues.
 Knowledge in application delivery, QA and SDLC methodologies.

 Professional Profile
 Primary Skill Set
 Unix , Solaris and AIX OS System Administration.
 Programming Language experience, Perl scripts, XML, C and Shell Scripts
 LDAP and RADIUS, configuration and deployment for ISP Architecture
 Clarity Version 7.0 in OSS
 Metasolv IPSA , writing Functional Specification document for the build release
 Tivoli Business Service Manager (TBSM) configuration, deployment and Dashboard
configuration. Integrating TBSM with Omnibus, Impact and Remedy tool.
 IBM Tivoli Netcool Omnibus, With Probe Rules writing, View and Filter builder configuration.
 IBM Tivoli Netcool ITNM and Netcool Webtop, Performing and configuration on Webtop for the
discovered elements.
 IBM Tivoli Netcool Proviso (TNPM) and Techpack, configuration, deployment and report
generation.
 LYNX and REMEDY Ticketing system, checking the Trouble Ticket generation for different
events and HP Quality Center.
 Experience in Design and planning of Clarity provisioning
 Testing Experience : End to End, on Applications like Netcool Suite and Metasolv IPSA.
 Database experience, with configuration and installation of Oracle DB on Solaris and AIX
 Preparing POC (proof of concepts), RFP and RFI (Request for proposal and Request for
 Phone:
VEENA KUNDER +919011088776(mobile)

Information)
 HP Openview, configuration and installation of NNM7.0
 Tivoli Storage Manager (TSM) experience, done configuration (Client Server Architecture)
 Experience on QTP for End to End Test Execution

Carrier History:
IBM INDIA Pvt. Limited Sep 2009 -Till date
Role: PM (Team Lead, Tester/Support Analyst)
Responsibilities:
Bell Canada – Weblogic Admin and OSM Developer Experience
OSM installation – standalone as well HA (high availability) cluster, Oracle Weblogic Admin for
OSM , Metasolv IPSA , writing Functional Specification document for the Cartridge build release,
OSM Development, Cartridge configuration and development of automation plug-in using XSLT,
Java, XQuery and DB Plugins.
Experience in Solution design, Writing Functional Specification Document and Writing Test Plan
Document
Built SIT and DEV Two Tier Netcool environment for Client
Determine the needs of end users of technical documentation
Written Documents like Run Book, Build Book, Release Note and MOP (method of procedures)
Installed WebSphere Application Server (WAS) and Installed IBM HTTP Server (HIS) for Single Sign
On access
Worked on Tomcat/apache - install / configure, IBM HTTP server. Configured JAVA/JSP Pages on
WEBGUI
Experienced in defining various build and release workflows.
Prepared ANT and Maven builds and integrated to CI Environment for build automation activity.
National Broadband Network NBN - Support Analyst (AMS Support)
Performing Application Maintenance and Support for Tivoli Platform
Preparing Capacity Plan Document for the Tivoli Platform
Tivoli Platform Application includes Netcool 7.3 ,Impact, ITNM 3.9 ,WebGUI 2.0 & TIP 2.1
Developed different Unix Shell script (mail, LogRotation, UserValidation etc) and deployed in
Production.
Have been responsible for End-to-End Test.
Vodafone (VEL) Pune : Application Consultant
Created an architecture design for TBSM6.1 implementation in Vodafone VEL Environment.
Completed the Integration of TBSM6.1 with Netcool Omnibus 7.3.1.
Configured Dash Board on TBSM6.1. for monitoring application availability (based on SLA)
Pilot project for Experience in Design and planning of Clarity provisioning
KPIT Cummins –Pune: Application Consultant
Deployed ITNM 3.9, Omnibus v7.3.1, Db2 and TSRM Gateway – Migration from Old version to New
Version
Configured ITNM IP with backend DB2 database created domain, discovered devices and created
views on Webtop.
Configured Omnibus with Syslogd probe and MTTrapd probe and set the Rules file for alarm
management.
Installed and configured TSRM Gateway for Service Help Desk (SCCD) with Omnibus integration.
Installed and configured ODBC Gateway for DB2 with Omnibus integration.
TELUS Communication -Canada: Application Consultant - Test Lead
Written Design document for Netcool integration project of Telus, which included development and
testing of Probes Rules
Created and implemented components for monitoring solution in development, test and E2E
environments
Worked on ITNM IP with domain creation, discovering devices and creating view on Webtop
Discovery network – SAM9 upgrade for Alcatel Lucent 5620
Worked on ITM6.2 - Configured EIF and SUF probe to Integrate ITM with Netcool Omnibus
Objectserver to forward the Events.
Worked on ticketing system Lynx for E2E Test
Worked on Quality Center for Handling Defects for different projects of Netcool and updated with
 Phone:
VEENA KUNDER +919011088776(mobile)

Resolution.
Sprint US - Application Consultant (Tester)
Testing each alarm trap using Testing tool like Trap Generator and MIB2 rules
Analyze each alarm trap based on rules sets which align appropriate severities based on
Operations team’s (NOC) input
Analyze each alarm traps down to each varbind level to determine alarm creation condition, clear
condition and variable severities based on varbind value
Testing rule sets with MIB set
Modifying lookups file for analysing different alarm traps
TataTeleServices - Application Consultant
Deployed and configured TNPM (Tivoli Network Performance Manager - Proviso ) 4.4.3, On Solaris
Platform - This helped the customer to monitor the network performance.
Created Dashboard and produced different reports for business users and for network
management users. Extracted report using DataAccess API through “xml query” from Netcool
Proviso
Karnataka state area wide network (KSAWN) and Union Bank of India(UBI) – Application Consultant
Deployed and configured TNPM (Tivoli Network Performance Manager - Proviso ) 4.4.3
Created Dashboard and produced different reports for business users and for network
management users. Extracted report using DataAccess API through “xml query” from Netcool
Proviso

Tech Mahindra Limited Dec 2005 – Mar 2008

Role: Solution Designer
Responsibilities:
British Telecom - Micromuse Netcool – Onsite UK: Worked on Micromuse Netcool Modules like
Netcool Object Server, Netcool Omnibus, Netcool Impact and Netcool Provisio. Worked in the
development of tools to troubleshoot and resolve common alerts received by NOC via Netcool.
Metasolv IPSA Development : Client AT&T and Cable & Wireless
Designed functional specification document and wrote the interface with specific parameter to build
the Metasolv module. Code was written in “xml” for embedding into the data network device i.e.
Cisco series. Guide the development team in module development exercise. Cartridge developed
was for QOS (Quality of Service) and fault management Performed test activity of the Cartridge
build in the Metasolv environment.
Designed and implemented Clarity provisioning system for generating different Reports.
Qwest Network - HP Openview:
Deployed HP Openview in the Qwest network datacenter to monitored one of the web applications
in the NOC environment.
British Telecom Data Quality Validation Onsite UK Project(Client :Reuters):
Technical writing to stream line the process of ‘Reuter’s service order flow’ to improve the “Data
quality Validation Process” in Service provisioning environment. Completed “Work Instruction”
manual, which explained as to what test is to be carried out by the user. Application involved were
COT (customer ordering tool), Netcool Omnibus and Metasolv and BT applications for BSS.
Coordinated in change management activities with Business Analysts
Coordinated for code delivery into test environments and defect resolution
British Telecom Onsite UK project(Client :BT Radianz):
Worked in the migration process of BT Radianz to BT, analyzed the work order flow in various
application of service provisioning system. Application involved were Netcool Omnibus Fault Mgmt
system, Metasolv and ordering system.
Configured and deployed Tivoli WorkLoad Scheduler
StarHub Enterprise Datawarehouse Singapore Onsite project :
Project was to setup centralize datastore for report generation. Completed design document for
activity of creation and consolidation of business object reports for business users and system
users. All parameters maintained on the dashboard were based on client’s requirement.
Oracle Corporation Limited Aug 2004 – Dec 2005
Role: Technical Consultant
 Phone:
VEENA KUNDER +919011088776(mobile)

Responsibilities:
As Technical Consultant provided solutions for Oracle Database and Application Server on all
platforms.
Attending the presales call for installation and configuration.
Prepared POC (proof of concepts), RFP and RFI (Request for proposal and Request for Information).
Worked on Oracle Identity Management and its integration with portal users.
Involved in the project of Migration from SQL Server DB to Oracle 10gDB.
Completed a project for manufacturing industry on Oracle Datawarehouse. For complete lifecycle of
data extraction and creating reports.
Secured training on Oracle Identity Manager (LDAP)
Reliance Infocom Limited Aug2002–July 2004
Role: System Engineer
Responsibilities:
Worked in the test lab to analyze the application involved in the integration of North Bound system
(Billing Application) and South Bound system (Network Management System).
Test planning, allocation and monitoring project.
Installed and configured HP OVO on UNIX cluster.
Provide input into test approach and strategy, including regression testing
Involved in integration activity of Preside NMS, Xmate NMS with Clarity OSS, based on the
requirement from NOC (Network operation centre). Performed System Acceptance Testing to
analyze the function of the NMS. All the activity was carried out on Unix Platform.
Developed scripts for collecting various inventories log in the required format to feed in the OSS
datastore.
Worked on Network Management System of Cisco and Juniper used in Data Network.
Worked on Nortel’s Preside Network Management System used for Nortel Transport Element, this
involved installation and configuration of Preside software on HP-UX server.
Maintaining the flow of process with reference to Fault and Alarm management. This involves the
alarm reaching up to Clarity OSS (Operation support system) from various Network Elements which
also involved Xmate NMS for Switch Equipment from Ericson (ILT).
Training Undergone in Reliance Infocom: Clarity OSS & Network Management System.
Tata Internet Services Ltd (Tata Communication Ltd.) April 2000–July 2002
Role: System Engineer
Responsibilities:
Involved in the implementation of an ISP(Internet Service Provider) network
Worked on IBM LDAP which was used for user profile creation and authentication in the ISP
environment
Worked on RADIUS Server (TACACS), DNS and Qmail server on AIX platform.
Involved in the implementation and design activity of LDAP server (IBM LDAP and OpenLDAP), DNS,
Radius and Qmail server for ISP Service.
Installed and Configured LDAP server (used for user authentication in mailing (POP) and access
environment) with backend DB2 database, working on LDAP server for user details and applying
modification as per requirement. Maintaining the DB2 Database and related services.
Configured Radius Server (Interlink) used for generating logs, which was used by Billing System.
Maintained the uptime of the application server and resolved if any problem persisted after
troubleshooting the problem.
Configured DNS (Bind ver. 9.1.1), worked in adding of Zones and Shared mail hosting. Maintained
the uptime of the server.
Tivoli Storage Manager and IBM product for database design and automatic scheduled backup of SP
frames, which includes 26 TSM clients and 2 Servers.
Infobricks Technology Pvt. Limited Jan 99 to Mar 2000
Role: System Administrator
Responsibilities:
System administration of entire corporate enterprise network. Installed WinNT 4.0 server and Win
NT workstations. User creation in Primary Domain Controller with appropriate permissions installed
Backup Domain Controller and configured it for internal mailing system using Microsoft Windows
Messaging System (Mail Server Configuration) & also Microsoft Exchange Server. WinGate Proxy
Server installation on Win NT Server and maintenance of mailing service.
 Phone:
VEENA KUNDER +919011088776(mobile)

IBM Firewall implementation on WinNT Server and AIX system

Configured Microsoft IIS Web server 4.0 with virtual directories. Installed IBM Web Sphere
Application Server for Servlets applications. Installation of DB2 5.0 professional edition on Win NT
4.0 server.
Installed Oracle Enterprise edition 8.0.4 for AIX, IBM Lotus Domino Webserver, IBM Web Sphere and
IBM NetCommerce Server.
Business Standard Limited Aug 97 to Dec 98
Role: System Administrator
Responsibilities:
Maintained LAN and WAN Communication between the branch offices. Setup of V-SAT & leased line
between branches using Routers and RAD modems. Monitored these links and maintained records
of traffic through HP Openview Network Management software.
Worked on Quark Express and PhotoShop Application for the Pages Output for the Daily Edition of
the paper, processed these pages on Imagesetter machine. Solving of user level Hardware/Software
related problems.
Worked on PC-NFS pro network software installed on SUN Spark Ultra10 and 20 Workstations with
Sun Solaris for monitoring client connectivity over the network.
Crompton Greaves Limited. Nov 95 to July 97
Role: System Engineer
Responsibilities:
Designing & analyzing Networking Solution depending on the application requirement.
Designed LAN and WAN using networking products.
Undergone training on installation of Hubs, Bridges, Modems, Switches, Routers and Print Servers.

Certifications
Sun Certified Java Professional (SCJP)
Sun Certified Enterprise Architecture (SCEA)
Microsoft Certified Systems Engineer (MCSE) course from WINTECH Institute
Professional Training
OSS Master (Tivoli Netcool (Omnibus) from IBM
Micromuse Netcool TNPM from Micromuse
Metasolv IPSA from TechMahindra
Agilent NetExpert AM and FM from Agilent Technologies
Oracle Identity Manager (LDAP) from Oracle Corporation
Tivoli ITM 6.1 from IBM
ITIL: Problem and Change Management from IBM
Controlling Changes and Closing a Project - Based on the
PMBOK® Fifth Edition (PROJ2003) from IBM