Guidelines for Scoring policy (12 weeks)
Final Test (50%) - (Quiz 1 – week 5 + Quiz 2- week
Group Presentation 15’ (4 members) 7)/2 ( 20%)
Progress Evaluation (50%) - 1 practice- week 6 (20 %+ small
presentation (80 % -10’/each
- Attendance 12 weeks (10%)
group) (20%)- week 7-8
1 days off (no reduction)
2 days off ( 5% reduction)
- 1 Mid-Term Test (40%) week
3 days off ( 10% reduction) 9/10/11 Group Presentation 15’ (4
- Attitude (10%) members)
- 1- 2 times late (no reduction) - Topic about product advertisement
- 3 times late ( 5% reduction)
- 4 times late ( 10 % reduction) or
- > 4 days off (10% reduction)
1
Course Plan (12 weeks)
✘ Week 1: Unit 1: Mastering the
Tools for Success in the ✘ Week 7: QUIZ 2 + Unit 5:
Twenty-First-Century Professionalism at work:
Workplace (Lecture) Business Etiquette, Ethics,
✘ Week 2: Unit 1: Developing Teamwork, and Meetings
Listening Skills (Lecture) (Group Presentations -10’)
✘ Week 3: Unit 1: Learning ✘ Week 8: Unit 5: ( present
Nonverbal Communication Cont.) + Product
Skills (Lecture) advertisement
Presentation (Lecture)
✘ Week 4: Unit 1: Recognizing
How Culture Influences ✘ Week 9-11: Mid Term test
Communication (Lecture) + for Product Advertisement
group forming Presentation (15’-20’)
✘ Week 5: QUIZ 1(25’- 40 Qs) + ✘ Week 12: Results
Unit 5: Business Presentations Announcement
(Lecture)
✘ Week 6: Unit 5 (cont.) Business
2
Presentations + Practice
1
Instructor PowerPoint
©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©denphumi/ThinkStock 3
What skills/ qualities
do employers look
for from emplyees?
4
Specializing
Knowledge
Technical
Motivation/
Initiative
Strong work
Ethics Communication
Problem SKILLS
solving/
analytical Teamwork
Interpersonal
5
Communication Skills in
a Complex, Networked World
Your pass to success
A hot commodity
now more than ever
A learned ability, not
inborn
©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in [Link]. 1 / Slide 6
© Scanrail/Fotolia
Communication Skills:
Your Ticket to Work
Most desirable competencies in
employers’ view
Critical to effective job
placement, performance,
and career advancement
“Career sifter,” leading to
great job opportunities or
out the door
©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in [Link]. 1 / Slide 7
What are some
business
communication
trends?
8
Specializing
Knowledge
Technical
Motivation/
Initiative
Strong work
Ethics Communication
Problem SKILLS
solving/
analytical Teamwork
Interpersonal
9
Meeting the Challenges
of the Information Age
Rapidly changing “Anytime,
communication anywhere” and
technologies nonterritoral offices
Self-directed Flattened
work groups and
virtual teams Significant management
hierarchies
Growing workforce
Trends Renewed
diversity emphasis on ethics
Heightened global
competition
©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in [Link]. 1 / Slide 10
© Maksym Yemelyanov/Fotolia
Ch. 1 / Slide 11
What Are
Communication Skills?
Traditional New
abilities requirements
Reading Media savvy
Listening Good judgment online:
Nonverbal • Maintaining positive
skills image and presence
Speaking • Protecting
Writing employer’s
reputation
©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in [Link]. 1 / Slide 12
GROUP DISCUSSION
In groups, discuss how negative
image and presence online
adversely affect a person/a company.
Reflect on a case in the real life.
Suggest possible solutions to
maintain good judgment online.
©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in [Link]. 1 / Slide 13
© photo copyrights here
REMARKS
Ch. 1 / Slide 14
The Digital Revolution
Social media are playing
an increasingly prominent
role in business.
Life-changing critical judgments
about people are being made
based solely on their writing
ability.
©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in [Link]. 1 / Slide 15
© Marina Zlochin/Fotolia, © denis_pc/Fotolia
The Digital Revolution
Writing matters more than
ever; online media require
more of it, not less.
Messages travel instantly to
distant locations to potentially
huge audiences.
Work teams collaborate even
when physically apart.
©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in [Link]. 1 / Slide 16
© raven/Fotolia
Soft Skills Employers Want
Ability to
Excellent oral work in
and written teams
communicati
on skills Unblemished
social media
Critical presence
thinking and
analytical
reasoning Professionalism
and work ethic
Problem- Appreciate
solving diversity
©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in [Link]. 1 / Slide 17
© denis_pc/Fotolia
Ch. 1 / Slide 18
Digital Workplace Survival Skills
“To succeed in today’s workplace, young
people need more than basic reading and
math skills. They need substantial content
knowledge and information technology
skills; advanced thinking skills, flexibility
to adapt to change; and interpersonal
skills to succeed in multi-cultural, cross-
functional teams.”
— J. Willard Marriott, Jr., Executive Chairman, Marriott
International, Inc.
[Source: Casner-Lotto et al. (2006, September). Are they ready to work? Employers’ perspectives on
the basic knowledge and applied skills of new entrants to the 21st century U.S. workforce]
©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in [Link]. 1 / Slide 19
Self-Reflection!
- Take 5 minutes. Reflect on your
soft skills/employability skills.
- What are your strengths? Explain.
- What needs improving to meet the
challenges of the Information Age.
©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in [Link]. 1 / Slide 20
© photo copyrights here
HOMEWORK
1. List bad habits and distractions that can
act as barriers to effective listening. Be
prepared to discuss each.
2. List techniques for improving your
listening skills. Be prepared to discuss
each.
21
