0983.6622.

16

anhnguathena.vn

BTVN BUỔI 2

TASK 1 TASK 2
1 Oskar 1 743002
2 52C 2 international
3 Avenue 3 6:45 a.m. / 6.45 p.m. / 18.15
4 cash 4 30 / thirty
5 city 5 Echo
6 Living 6 credit card
7 collect 7 seven / 7 days / 1 week / a week
8 green 8 1,000 / 1 thousand
9 lock 9 luggage
10 3rd October / 3 October / October 3 10 pavement

TASK 3
1 41
2 museums
3 hour
4 Elliscoat
5 ferry
6 summer
7 1887
8 scooter(s)
9 entertainment
10 kitchen

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TASK 1

Sally: Good afternoon. Megequip. This is Sally speaking. How may I help you?

Oskar: Oh hello. Um, I’d like to order some items from your catalogue.

Sally: Yes. Are you an existing customer?

Oskar: Er, no. I’ve only just moved here from South Africa. But I picked up your winter catalogue in
the city centre yesterday.

Sally: Fine. The winter catalogue is our current one. As you’re a new customer, I need to take a few
details from you.

Oskar: Sure.

Sally: Your name is?

Oskar: Oskar Greening. That’s Oskar with a K

Sally: O-S-K-A-R?

Oskar: Yes.

Sally: Greening. And your address?

Oskar: Um, York Terrace.

Sally: Here in the city?

Oskar: Yes.

Sally: What number?

Oskar: It’s flat. Number 52C.

Sally: C. Got that. And would that be the same address for delivery?

Oskar: Um, no, actually, I’m out all day. But my neighbour can take delivery at number 5 York Avenue.
It’s just around the corner.

Sally: OK, fine, number 5, I’ve got that. And will you be paying by debit card or credit card?

Oskar: Well, er, I don’t have any cards yet. I’ll have some shortly but I want these things this week if
possible. Could I come to the store and pay cash in advance?

Sally: Well, I guess so. I’ll make a note. I’m afraid that payment method doesn’t entitle you to a
discount.

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Oskar: No, I didn’t expect one for that. But what about my address? It says on the cover of the
catalogue.

Sally: Oh yes, you’re right. Of course, York Terrace is within the city so you get free delivery and 5%
discount on your order.

Oskar: Oh, good.

Sally: So what would you like to order? You have our current catalogue, you say?

Oskar: Yes. I need three things for the room where I study – my office, I guess. Um, the most urgent is
a desk lamp. Is your catalogue, number 664 in stock?

Sally: 664? That’s, um, not ‘Home Office’? It’s in the ‘Living’ section of the catalogue?

Oskar: It is. I want a small one that clips onto the edge of the desk.

Sally: Yes, no problem. In which colour?

Oskar: I’d like the greyish–coloured one, please.

Sally: Oh you mean the shade we call ‘slate’. Yes, it’s a nice colour.

Oskar: And, um, I wondered, could I get that when I come in to pay rather than waiting for delivery? I
really need to be able to read at night and the lights in this flat are useless.

Sally: Yes, I’m sure that’ll be OK. I’ll note down that’s – ‘customer will collect’. What else did you
want?

Oskar: Well, I need a chair which gives good support when I’m using my computer. I saw one in your
‘Home Office’ section and I think it would suit me. It’s on page 45, item number, oh, um, 129.

Sally: Um, yes?

Oskar: And it’s fully adjustable, isn’t it?

Sally: Let me see. Height, yes, back, yes, I’m not sure about the arms though.

Oskar: Oh, that could be a problem … I’m very tall.

Sally: What about 131 on the same page? That has adjustable arms, seat, everything!

Oskar: But can I get that in the same colour. I mean the green, like the one it shows?

Sally: Oh. They all come in the full range of colours.

Oskar: OK. so I’ll go for 131 in green then.

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Sally: Mm … I think you’ll like that. My brother’s very tall and he uses one. We can make sure there’s
one on the delivery van to you early next week.

Oskar: Oh good, thanks. And so, lastly, I need a filing cabinet for my documents. A little filing cabinet.
With two drawers?

Sally: OK. Two drawers. Do you want the ordinary one or the lockable one? It’s an extra twenty
pounds.

Oskar: Sorry, what’s that?

Sally: You can have it with a lock, which is more secure.

Oskar: Oh, yes, please.

Sally: OK … so that’s number 153.

Oskar: It doesn’t by any chance come in slate, does it?

Sally: Well, it’s similar. But the commercial office furniture doesn’t come in so many shades.

Oskar: So it’s grey?

Sally: That’s right.

Oskar: Fine, that’ll do.

Sally: Now, about delivery. The two items will probably come at different times as we have the chair
in stock here so our van will bring it, as I said. The filing cabinet will be coming directly from London,
so – today’s the 29th of September, say, not more than four days, that’ll be delivered on or before the
3rd of October. You’ll have them both within four days.

Oskar: That’s fine. I’ll drop in tomorrow morning to pay and get the lamp. Um, thanks for all your
help.

Sally: Thank you for your order. Let me know if we can do anything else for you.

Oskar: Thank you. I will. Bye.

Sally: Bye.

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TASK 2

Woman: Hello, how can I help you?

Man: Hi. I'm Carlton Mackay, and you booked me some flights recently, to Australia - and some
internal ones?

Woman: Oh, yes, Mr Mackay, I remember you now, of course.

Man: Well, I find I'm going to need car hire while I'm in Sydney after all. I think you said you could
recommend a good-value company?

Woman: Yes, that's right. Costwise Cars. They're very good and don't charge lots of extras. They have
three offices in the Sydney area, including one office right at the airport.

Man: So, I'll just book it online?

Woman: Yes, you can book online but you should have their phone number too, just in case.

Man: Mm, of course.

Woman: That's 1800 705 639. It's on the website. And you can get a discount if you quote your
booking reference from us.

Man: Oh, what's that?

Woman: I mean the one you got from me when we booked your flights. I have it here - 743002.

Man: Oh, thanks. I guess I've got it at home, but I'll write it down again in case. A discount is good. So
where exactly is the office? I'll be coming to the domestic terminal from Melbourne.

Woman: It's immediately outside the international terminal.

Man: OK. And, another thing I want to check is, will they be open when I arrive? Or is it just office
hours?

Woman: Mm ... they open at quarter to seven and close at 6.15 in the evening. So, let's see, you're due
to land at ten past six. By the time you've collected your bags and so on, which will take a little while,
they won't be open, but if you arrange it in advance, they can wait for you. You do have to pay an
extra $30 for that, though.

Man: OK. Well, I'm staying near the airport the first night, so I could go back in the morning and save
a day's hire?

Woman: Yes, that'd be better. That'd save you about $50.

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Man: Do you know what kind of cars they have?

Woman: Quite a variety, I think. Er, the best value should be under $60 a day with luck. That would
be the 'Echo'. I guess.

Man: Sorry?

Woman: E-C-H-O, like when your voice bounces back?

Man: I suppose I have to book online before I leave?

Woman: Mm, that's the best way. Er, they won't deduct any charges until you finish with the car, but
they do need your credit card number when you book and of course they'll want to see your driving
licence when you collect. How long will you need it?

Man: I'm in Sydney for seven days. I'll only actually need to use it on three or four of those days. I
hope, but I'll keep it for the whole week. I guess it's going to be a few hundred dollars. Can you
suggest anything I can do to keep the cost down?

Woman: Oh, you get quite a big discount if you do less than 1,000 kilometres in the week.

Man: Oh, that's good. I don't suppose I will be driving that far, actually.

Woman: But, oh, yes, the other thing I should mention is the insurance. It's included in the price.

Man: Oh, that is good value then.

Woman: Yes, but what you must remember is that it doesn't cover anything except the car, so you
must be careful not to leave anything at all in it when you park because your luggage isn't insured,
even if it's out of sight, locked in the boot.

Man: Yeah, well, I think my travel policy will cover that actually.

Woman: Good!

Man: OK. And can I return the car outside office hours? My flight home is very early in the morning.
Can I put the keys through the door, or something?

Woman: There's a secure box just outside the office on the pavement. You just drop the keys in there.

Man: Oh, good.

Woman: And one other thing: you should remember to buy petrol before you leave it. If you don't
drop the car back with a full tank you get charged to fill it. I recommend you go to a supermarket
before you go out to the airport.

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Man: Thanks for the tip!

Woman: Not at all. Do call in again if there's anything else I can help with.

Man: I will. Many thanks.

TASK 3

Man: Good morning. Can I help you?

Woman: I hope so! I have a friend in Spain and her two daughters are coming to the city to study for
a month. So I thought the Tourist Information Centre was the best place to ask about hostels. Can you
recommend any?

Man: Of course. Ah, I usually suggest one of the Hostelling International places. HI West End is a big
hostel in a residential area, but it's only ten minutes from downtown if you take a bus. It's really
popular.

Woman: OK. Sounds good! I need to know how much it costs. The girls want a double room to
themselves. They don't want to share with other people.

Man: That makes it more expensive. The price is under $30 for a bed in a dormitory but they'll be
paying $50 a night. But if they become members of Hostelling International, the price comes down to
$41 a night. Membership costs $35.

Woman: Right.

Man: And membership offers them benefits too on all kinds of activities.

Woman: Ah, what kind of things?

Man: Oh, er, skydiving and white-water rafting. Things like that.

Woman: Mm, I don't think they're interested in that kind of thing. If they become members, will they
get cheaper entrance tickets to museums?

Man: Oh, yes and also discounts on bicycle and car hire.

Woman: OK. It's probably worth it. Is the hostel very noisy? They're coming here to do some
studying.

Man: Ah, I think it is quite noisy as it's a really big hostel. And if they want to use the Internet this
hostel still makes a charge unfortunately. It's $1 for 15 minutes and $3 for an hour.

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Woman: Mm … it might not be ideal for them. What else can you recommend? Is there anything in a
quiet area?

Man: There's Elliscoat Hostel.

Woman: Mm, how do you spell that?

Man: E-L-L-I-S-C-O-A-T.

Woman: I've never heard that name before. And where is that?

Man: It's on the beach looking over the bay. Here, look on the map. It's quiet but not far from Dragon
Island – there's plenty going on there in the evening.

Woman: Oh, that's a nice area. And if they want to go to Dragon Island it only takes a couple of
minutes to walk down to the ferr. So how much is a room there?

Man: It's in such a nice spot that the rooms are a bit more expensive. They're $62.

Woman: Does that include any meals?

Man: Unfortunately, not. It is possible to buy meals in the hostel at a reasonable price but because it
isn't very busy in the winter, they only cook in summer.

Woman: Oh, I think I know the place you mean. It's an old building, isn't it?

Man: Yes, it's well known as it's one of the oldest in the city. There's been a hotel there since 1887
when it was first built. It was turned into a hostel in 1985 and they've invested a lot of money
restoring it inside.

Woman: Mm, they'd like that but I'm just looking on the map at where their college is – it's right in
the centre. It is a bit far for them from there.

Man: The hostel actually has scooters for hire at a very good price. So they could do that. Er, it would
be quicker than cycling or walking to the centre.

Woman: Mm, it is a bit expensive … But it sounds like the best one so far unless there's something a
bit cheaper?

Man: OK. Er, well, what about the Backpackers Hostel? That's not so expensive. It's in a side street in
the entertainment district. They wouldn't need to go far to find everything they want – they could
walk everywhere. And it's very reasonable. Only $45 and another $5 if they want to have breakfast.

Woman: Mm, but what about other meals?

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Man: There's no café but on each floor in this hostel there's a kitchen for residents to cook in. I'm not
sure how well equipped they are but it should be fine for basic meals.

Woman: Well, that's really very helpful. I'll pass all this information on now. .

Man: Do ask your friends to ring me if they need to know anything else.

Woman: I will. Thank you.

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