Job Description

Designation Retail Trainer - AM

No. of headcounts Required 1

Qualification Required Any Bachelor’s Degree
Min. & Max experience 6 - 10 years of Retail Sales & Operations
(Years)
CTC to be Offered (Annual)
Position Overview: The Retail Trainer is responsible for developing and delivering training programs for retail staff to enhance
their product knowledge, customer service skills, and overall performance. They ensure that employees represent the brand
effectively and meet the company’s standards in delivering a superior shopping experience.
Job Responsibilities • Design and implement comprehensive training programs tailored to the needs of retail
staff, including sales associates, supervisors, and managers.
• Develop training materials, such as manuals, presentations, and e-learning content,
aligned with the company’s brand and sales objectives.
• Educate staff on garment features, materials, fit, care instructions, and current fashion
trends.
• Ensure retail employees can effectively communicate product value and benefits to
customers.
• Train staff on delivering exceptional customer experiences, including communication,
active listening, and problem-solving skills.
• Guide managing customer complaints and building long-term customer relationships.
• Equip retail staff with effective sales strategies and techniques to achieve and exceed
sales targets.
• Train employees on cross-selling and upselling strategies to maximize revenue.
• Conduct training on store operations, including inventory management, POS systems, and
store policies.
• Ensure staff understand and comply with health, safety, and security protocols.
• Conduct regular assessments to evaluate the effectiveness of training programs and
employee performance.
• Work closely with key members of the sales teams and sales performance analytics
teams to recognize areas of growth and improvement.
• Monitor and report regularly on retail sales training as agreed with department/business
leaders.
• Responsible for creating and maintaining appropriate evaluation and recording processes,
reporting regularly on individual and regional progress and performance as agreed with the
Sales Head.
• Periodic review and amendment of all the training materials/modules for the effective
delivery of training.
• Periodic review of the retail sales training program and report to senior management on
the progress of the learning & development program in the organization.
• Continues to develop own professional skills and expertise within industry.
• Collect feedback from participants and stakeholders to identify areas for improvement
and refinement.
• Monitor and report regularly on retail sales training as agreed with department/business
leaders.
• Responsible for creating and maintaining appropriate evaluation and recording processes,
reporting regularly on individual and regional progress and performance as agreed with the
Sales Head.
 Job Description
• Periodic review of the retail sales training program and report to senior management on
the progress of the learning & development program in the organization.
• Continues to develop own professional skills and expertise within industry.
• Collect feedback from participants and stakeholders to identify areas for improvement
and refinement.
• Deliver classroom and in-store training across the SIS/EBOs with an emphasis on Brand
awareness, customer service, soft skills, product knowledge, team grooming etc.
• Demonstrate presentations to the sales team about new product launches, introductions,
marketing materials and communication strategy.
• Adapt training delivery methods to accommodate diverse learning styles and preferences.
• Provide constructive feedback and coaching to staff for continuous improvement.
• Develop and deliver orientation programs for new employees to familiarize them with the
brand, products, and store processes.
• Mentor and support new hires during their initial training period.
• Stay updated on retail and training industry trends, tools, and techniques to enhance
training programs.
• Collaborate with store managers and HR teams to identify skill gaps and develop targeted
training solutions.
• Maintain records of training activities, attendance, and staff progress.
• Prepare reports on training outcomes and recommend areas for improvement.
• Establish and maintain regular communication with sales heads to ensure awareness of
current business strategy, objectives and training needs.
• Participate actively in new product launches and propose ideas and methods that require
a holistic go-to-market approach as per category introductions for the assigned region.
• Drives the continuous enhancement of the brand and brand awareness.
• Foster a culture of continuous learning and development within the organisation.
Candidate's Profile Education: Bachelor’s degree in Retail Management, Business Administration, or a related field.
Strong knowledge of sales, customer service, and store operations.
Proven experience as a retail trainer or in retail operations, preferably in the Apparel or fashion
industry.

Experience: 6 - 8 years of retail training, preferably in Apparel / Fashion Retail.

Work location • Bangalore
Skill sets Required Technical Skills:
• Excellent communication and presentation skills.
• Strong interpersonal and leadership abilities.
• Proficiency in creating training materials using tools like PowerPoint or e-learning
platforms.
• Analytical skills to assess training effectiveness and employee performance.
• Patience, adaptability, and a passion for developing others.
• Travel to multiple store locations as needed.
• Flexible working hours to accommodate store schedules and training sessions.
• Exceptional communication and presentation abilities.
• Strong understanding of retail sales and customer service dynamics.
• Creativity and passion for fashion and styling.
• Proficiency in training tools and e-learning platforms.
• Strong interpersonal and leadership skills to inspire and motivate teams.
• Analytical skills to measure training effectiveness and recommend improvements.

Goal: Empower retail staff to deliver exceptional service, meet sales goals, and represent the brand
effectively, contributing to the overall success of the company.
 Job Description
Gender specification (if any) None specifically.
M/ F
Age Limits (if any) Around 30 - 35 years of age.

Target Companies if any The candidate should be from a Retail Sales & Operations background

Remarks anything specific The candidate must have an entrepreneurial spirit and working culture. He/ she is expected to
be with the Brand for a long period and contribute to the organization’s growth while growing
along with the organization’s growth.
Department Retail Sales & Operations