HOUSEKEEPING BUTLER SPIEL
VALLET: Good morning sir/ma'am, welcome to Likha Hotel My name is Gwyn and I'm your valet
attendant for today. May I have the honour to carry your luggage? May I know your good name
ma'am so that I can address you properly?
GUEST: My name is Hilary.
VALLET: Okay Ma'am Hilary I have here with me your black luggage, Am I right?
[Link].
VALLET: Okay ma'am Hilary, please follow me to the front desk but before that may we drop
first to the security area for safety purposes and to check if you have any prohibited items. This
way please. (AT THE FRONT DESK) Ma'am this is our front desk and this is Alexa our front
desk clerk. Miss Alexa, this is our guest Hilary, kindly accommodate her. Ma'am Hilary your
butler will come to you shortly, is there anything that I can assist you with?
GUEST: None so far.
VALLET: Thank you ma'am for choosing Likha. Please excuse me, I will now go to my
designated area.
BUTLER: Good morning ma'am, I am Gwyn and I am your butler attendant during your stay
here in Likha Hotel!. I have here with me your key card to your room and it is located in 3rd
floor. So, may I assist you in carrying your luggage?
GUEST: Yes please.
BUTLER: This way ma'am to the elevator, please follow me. By the way ma'am how was your
trip?
GUEST: Good.
BUTLER: Maybe you need some relaxing time; we have a SPA located at the ground floor. You
can dial 5 for massage service if you want to have a massage service in your room. We also
have a souvenir shop beside the SPA. We have a fitness gym and swimming pool, all located at
the ground floor. And we also have an infinity pool located on the rooftop. Our restaurant is
located on the ground floor and we serve free breakfast.
GUEST: Wow, nice amenities.
BUTLER: Ma'am we are already here on the 3rd floor. This way please. So as you can see
ma'am we have here the red and green arrow. Green arrow indicates a fire exit. For
emergencies, just follow the red arrow. We also have a fire extinguisher; just break it in case of
fire. So, we are here in your room, may I open it for you?
GUEST: Yes please.
Butler: Ma'am if if you want to open your door, just simply tap the key card in the door, the green
light will blink that indicates it is open, and then turn the knob. So this is your room ma'am just
simply put the key card in the card holder and it will automatically switch everything in the room.
Your room ma'am is WIFI ready just ask to the front desk the WIFI password by dialing 0.
GUEST: Okay. Thank you!
BUTLER: Kindly take a seat ma'am. Where would you like me to put your luggage beside your
bed or to the luggage rack?
GUEST: At the luggage rack please.
BUTLER: Would you like me to tum on the AC ma'am? Is the temperature okay with you
ma'am?
GUEST: Yes.
BUTLER: We have a complimentary drinks ma'am, would you like to have a coffee, tea, of
orange juice?
GUEST: Orange juice please.
BUTLER: Here is your orange juice ma'am. (Be proactive; if the guest is removing his shoes for
instance give her the hotel slipper) put your shoes in the shoe rack. (give the slipper) here is
your slippers ma'am.
BUTLER: Would you like me to unpack your luggage ma'am?
GUEST: Oh, yes please.
BUTLER: Kindly instruct me on how would you like me to do in your clothes ma'am if you want it
to be or fold.
GUEST: Hang it please.
BUTLER: Your clothes is already hanged ma'am by the way may I introduce to you the room
facilities and amenities. Over here is the 55 inch smart TV with 100 cable channels. We have a
center table where you can also use for your paper works. By the way ma'am if you need
something else here is our hotel phone directory beside the telephone; you can dial 0 for the
front desk, dial 1 for the restaurant. Kindly refer to the hotel's phone directory if needed. Next is
our bathroom, clean and sanitized. We have a hot and cold shower and a bathtub. Would you
like me to prepare you bathtub ma'am? For the bath tab ma'am we have three scents to choose
from; we have lavender, vanilla, bubble bath, and rose petal. Which one do you prefer?
GUEST: Lavender bath please.
BUTLER: Good choice ma'am. Please excuse me, I will just prepare your lavender bath. As you
can see ma'am we have here your closet I already put your clothes as per your preference.
Here in the left side is your vanity mirror, at the right side is you mini refrigerator. If you need to
have something from the refrigerator we charge it. For your valuables ma'am we have here
safety deposit box.I will just remind you ma'am that you have a meeting with Mr. Lim at the
business center located at the lobby at exactly 5:00pm. For tomorrow's breakfast, you can
choose from continental breakfast, Filipino food, and American breakfast. Which breakfast you
would like to have tomorrow?
GUEST: Filipino breakfast please.
BUTLER: Noted on that ma'am. What time would you like your breakfast to be served ma'am?
GUEST: 8:00 AM please.
BUTLER: Would you prefer to have you breakfast to be served here in your room or you would
like to have it in the restaurant?
