CONFIDENTIAL 1
UNIVERSITI TEKNOLOGI MARA
TEST
COURSE : FOUNDATIONS OF INFORMATION SYSTEMS
COURSE CODE : ISP500
SEMESTER : OCTOBER 2023
DATE : 14 JAN 2024
TIME : 3 HOURS
INSTRUCTIONS TO CANDIDATES
1. This question paper consists of two (2) parts. PART A (10 Questions)
PART B (4 Questions)
2. Answer ALL questions in this document.
3. Answer ALL questions in English.
SELF DECLARATION
1. I know that plagiarism is wrong. Plagiarism is to use another’s work and pretend that it is
one’s own.
2. This final assessment is my own work.
3. I have not involved and will not allow anyone to copy my work with the intention of
passing it off as their own work.
4. I acknowledge that copying someone else’s work (or part of it) is wrong and declare that
my final assessment is my own work.
DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO
This examination paper consists of 4 printed pages
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CONFIDENTIAL 2
PART A (20 Marks)
1. Lisa is promoting a clothing brand on her fashion blog and earns commission for each
advertisement. This is an example of an _________ marketing in the e-commerce
model.
2. Transaction Processing System (TPS) collects ________ continuously, typically in real
time.
3. _____________ act as an online intermediary or market space that harness the power
of social networks for introducing, buying, and selling products and services.
4. The Enterprise Application Integration (EAI) integrates existing systems by providing
software called _________ , that connects multiple applications.
5. _______________ is a group-based tool for collecting user requirements and creating
systems design. It is often used within the systems analysis and systems design
stages of SDLC.
6. _________ auctions are commonly used in the buy-side model to procure goods and
services, allowing buyers to negotiate prices downward.
7. In a ___________ economic model, shared services and exchanges among the
participants help establish a more sustainable global environment.
8. Faiz plans to buy an iPhone 15, but the sales representative talks him into buying the
iPhone 15 Pro because it is only a little more expensive and will still fit his budget. This
is an example of ________.
9. Companies, such as Boeing, use _______ type of CRM systems because they only
have a few, large customers.
10. Report that provides the most popular courses chosen by UiTM students are example
of _______ type of business analytic.
11.
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CONFIDENTIAL 3
PART B (80 Marks)
QUESTION 1
The retail industry stands to benefit the most from E-commerce and social computing.
a) Define channel conflict in e-tailing and describe TWO (2) ways that can be taken by a
clicks-and-mortar company to avoid this conflict.
(6 marks)
b) Describe multichanneling (omni-channeling) in e-commerce and explain TWO (2)
challenges of multichanneling to companies.
(6 marks)
c) Identify TWO (2) social platforms available and describe TWO (2) benefits of social
advertising to small retail business startups.
(6 marks)
QUESTION 2
Organizations implement different types of information systems to help their operations and
communication with external parties.
a) Figure 1 below shows the Enterprise Resource Planning (ERP) II systems with the core
ERP modules and Extended ERP modules
Figure 1. ERP II
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CONFIDENTIAL 4
i. Describe ERP.
ii. Differentiate between ERP and ERP II systems.
(6 marks)
b) Differentiate between Functional Area Information System (FAIS) and Transaction
Processing Systems (TPS).
(4 marks)
c) List and describe THREE (3) strategies for acquiring IT applications by organizations.
(9 marks)
d) Explain ONE (1) problem or challenge that may happen to businesses in a supply chain.
(4 marks)
QUESTION 3
Big data helps organization utilize their data and use it to find new opportunities.
a) Define big data.
(2 marks)
b) Explain THREE (3) ways an organization may use business analytics for business
insight.
(15 marks)
c) Identify THREE (3) sources systems of a data warehouse.
(6 marks)
QUESTION 4
a) Describe the purpose of Porter’s Competitive Forces model for businesses.
(4 marks)
b) One of the element of the Porter’s Competitive Forces model is rivalry, identify and
describe the other FOUR (4) elements.
(12 marks)
END OF QUESTION
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