●​ CARIBBEAN SECONDARY EXAMINATION COUNCIL

BUSINESS COGNATE SBA

NAME OF CANDIDATES:
CANDIDATES NUMBERS:
CENTER: HAMPTON
CENTER NUMBER: 100045
TERRITORY: JAMAICA
YEAR OF EXAMINATION: 2024
TEACHER:

TOPIC: AN INVESTIGATION INTO THE LEADERSHIP STYLE DISPLAYED

BY MANAGEMENT AT [Link] PARISH LIBRARY.
 TABLE OF CONTENTS

Research Topic………………………………………………………………….3

Objectives………………………………………………………………………3

Background Overview………………………………………………………….4

Methodology……………………………………………………………………5

Presentation of Data and Analysis of Data…………………………………...6-8

Conclusion……………………………………………………………………..9

Recommendation………………………………………………………………10

Bibilography…………………………………………………………………..11

Appendix………………………………………………………………………12
 TOPIC OF INVESTIGATION

An investigation into the leadership style displayed by management at [Link] Library,

[Link] Bay, and its impact on employee performance and productivity.

OBJECTIVES

●​ To identify the leadership style displayed

●​ Gather information on how employees' performance and productivity are affected

by the leadership style

●​ Identify the advantages and disadvantages of the leadership style

●​ Offer possible solutions to help maximise performance and productivity

 BACKGROUND
​
The role of a leader is very important to an organisation, so one can be guided
throughout their time in an orderly manner. The library was established on December 8,
1947, by Sir Ronald Adam, chairman of the British Council. In 1945, Nora Bateson's
“Library Plan for Jamaica” noted that a group in St. Ann’s Bay had been discussing the
prospects for a free library for the parish and were in correspondence with the Institute of
Jamaica on the matter. This group, led by Mr. and Mrs. G. Louis Byles, formally
launched the idea of St. Ann Public Libraries at a public meeting held in St. Ann’s Bay
on March 13, 1947.

Having leadership is important because it shows what one is capable of and helps
operate the business with independence and integrity. Leadership plays a crucial role in
business; without leadership, the organisation would not function properly. This is saying
that having leadership within an organisation and society creates better stability levels,
has effective communication and gets the work across without issues, brings more order
and regulations within the organisation, and can help with benefits from each other's
work when there is guidance.

METHODOLOGY
 The method that the researchers used to gather information was the questionnaire. The
questionnaire was distributed to employees of JLS(Jamaica Library Service) and asked
about leadership styles displayed by management of the St. Ann's Bay parish library. A
total time of 10 minutes was given for employees to response to the questionnaire. The
questionnaire's purpose was to give employees the freedom to communicate their view on
the questions asked, without the interference of researchers or supervisors.
This, consequently did not allow researchers the opportunity to seek further insight or
get a better understanding of the response provided. The research was carried out with the
employees of St. Ann's Bay parish library and a sample size of 10 selected employees
was utilized. The results were recorded and presented using google forms. Additionally,
secondary data was obtained from other sources such as JIS, the library website and
business text books.
 PRESENTATION AND ANALYSIS OF DATA

Fig.1

According to the pie chart above in Figure 1, 71.4% of respondents think that the library
practices democratic leadership, while 28.6% think that autocratic leadership is used
there.

Fig.2

Figure 2 shows, that different perspectives on the effectiveness of the management team's
leadership style are represented in the bar graph above. The majority voted in favour of
uncertainty, with the fewest voters disagreeing and a moderate in favour of agreement.
 Fig.3
According to the above graph in Figure 3, 75% of employees feel that they have a say in
decisions made, 12.5% do not, and another 12.5% are unsure.

Fig. 4

As seen in Figure 4, 27.3% of workers believe that the management team effectively
empowers and motivates people, while 36.4% are unsure and another 36.4% disagree.
 Fig. 5

The data shown in Figure 5 indicates that a sizable portion of the workforce, 63.6% agree
that the library management team supports staff members' prospects for professional
development, with 27.3% disagreeing and 9.1% unsure.

ANALYSIS OF DATA

The leadership style used at the library is displayed in Figure 1 as a pie chart. A majority
of workers, or 71.4%, believe that a democratic leadership style was used. Figure 2 goes
on to illustrate different viewpoints regarding the effectiveness of the employed
leadership style. With a few individuals in support of this leadership approach, the
majority were unsure. Most employees appear to feel more involved when a democratic
approach is used, as evidenced by Figure 3, where 75% of votes were in favour of this.
Nevertheless, this involvement does not seem to affect employee morale as the majority
voted against this, as shown in Figure 4 36.4% of employees do not feel empowered by
the leadership management team. However when asked if they believe the leadership
management team supports their professional development a great majority of 63.6%
voted in favour.
 CONCLUSION

The findings from the investigation into the leadership style at the library reveals a
notable preference for a democratic leadership approach, with 71.4% of respondents
supports this style. While there are varying opinions on its effectiveness, the data clearly
shows that a majority of employees feel more engaged when a democratic approach is
utilized, with 75% of respondents in favor. However, this heightened level of
involvement doesn't necessarily translate to enhanced morale, as evidenced by the 36.4%
of employees who don't feel empowered by the leadership team. Nevertheless, a
significant majority (63.6%) believe that the leadership team supports their professional
growth. .
 RECOMENDATION

The researchers came up with the following recommendations:

1. Democratic Leadership: Involve the staff in decision-making and activities that

would be pertinent in the retention of the same.

2. Morale Problems/Low sprits: Investigate the root of low morale and create an

enabling environment.

3. Professional Development- Investment in any opportunities related to training,

ensuring growth for employees and, in turn, an efficient organization.

 BIBILOGRAPHY

Whitcomb, A. (2018) Essential Principles of Business for CSEC 4th Edition, London, Hodder
Education

[Link]
Jamaica Library Service [Link] Parish Library - March 30, 2017
 APPENDIX

Questionnaire

1. What type of leadership style is practiced at the library?

a)​ Democratic
b)​ Autocratic
c)​ Laissez-faire

2. Does your leader like to give orders?

a)​ Always
b)​ Sometimes
c)​ Not at all

3. Are you closely supervise by your leader?

a)​ Yes, all the time
b)​ Sometimes
c)​ No, not at all

4. Does your leader listen to your suggestions and take them into consideration?
a)​ Listen and implement
b)​ Doesnt listen
c)​ Listen but it does not impact the decision making process

5. Does your leader leave you to work on your own?

 a)​ Sometimes
b)​ Always
c)​ Not at all

6. Do you feel that your suggestions are appreciated when important decisions are being made?
______________________________________________________________________________
______________________________________________________________________________
_____________________________________________________________________________

7. Do you feel that the library management team effectively communicates with the staff?
a)​ Agree
b)​ Disagree
c)​ Unscertain

8. Do you believe that the library management team encourages open and transparent
communication?
a)​ Agree
b)​ Disagree
c)​ Unscertain

9. Do you feel supported and guided by the library management team?

a)​ Agree
b)​ Disagree
c)​ Unscertain

10. Do you feel involved in the decision-making process within the library management team?
a)​ Agree
b)​ Disagree
c)​ Unscertain

11. Do you believe that the library management team effectively motivates and empowers the
staff?
a)​ Agree
b)​ Disagree
 c)​ Unscertain

12. Do you feel a sense of trust between the library management team and the staff?
a)​ Agree
b)​ Disagree
c)​ Unscertain

13. Would you describe the overall leadership style displayed by the library management team as
effective?
a)​ Agree
b)​ Disagree
c)​ Unscertain

14. How would you describe the communication style of the library management team?
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

15. Do you feel that the library management team values and respects the opinions and ideas of
the staff?
a)​ Agree
b)​ Disagree
c)​ Unscertain

16. How would you describe the decision-making process within the library management team?

________________________________________________________________________
________________________________________________________________________

17. Does the library management team encourage professional development and growth
opportunities for the staff?
a)​ Agree
b)​ Disagree
c)​ Unscertain

Explain
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________