Inst - OP FT V3.06G Rev.4
Inst - OP FT V3.06G Rev.4
TESTER
(Model : FT1020 / FT1020S)
Pg. No. 2 of 51
Chapter 1
Safety
Safety Practices and Hazards
“Friability Tester” has been carefully designed in accordance with the safety standards. It is in
the interest of the purchaser that he is aware of the resultant dangers of misuse and or incorrect
Information on safety practices is provided with your instrument and operation manuals. Before
using your instrument & accessories, you must thoroughly read these safety practices.
The following general safety precaution must be observed during all phases of operation, service
and repair of this instrument. Failure to comply with these precautions or with specific WARNINGS
elsewhere in this manual may impair the protection provided by the equipment. In addition it
violates safety standards of design, manufacture, and intended use of the instrument.
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Electrical Hazards:-
Friability Tester contains electrical circuit, devices and components operating at dangerous
voltages. Contact with the circuits, devices and components can cause a death, serious injury or
Enclosure covers that are retain by fasteners, which require the use of the tool for removal may be
Personnel without such training or persons currently undergoing a course of training require
through instructions. This operator’s manual should form the basis of these instructions.
Application of the wrong supply voltage connection of the instrument to an incorrectly wired supply
outlet or improper electrical grounding can create a fired hazards or a potentially serious shock
hazard and could seriously damage the instrument and any attached accessory.
Power cord – The Instrument uses detachable ac power cord with earth connection.
Failure to ensure adequate earth grounding by not using this cord may cause instrument
Fuses – Fuse ratings are clearly indicated on all fuse panels adjacent to the fuse holder. If
and when replacement is necessary, the correct fuse rating must be adhered to.
To avoid damage to the tester, observed proper grounding & connect to the proper source.
Pg. No. 4 of 51
Symbols:-
Warning symbols:
Warning – Information about hazards, which can be harmful to your health or lead to
instrument damage.
Warning!
This equipment contains potentially hazardous voltage. Risk Of electrical shock.
The product is marked with this symbol when it is necessary for the user to refer
to the instrument manual.
Caution Symbol:
A ‘caution’ message appears in the manual when failure to observe instructions could
result in damage to instrument or cause serious or potentially fatal injury.
A ‘Note’ appears in the manual to give advice to the user that careful handling is
required during normal operation.
Pg. No. 5 of 51
Information Symbols
Use Of Instrument:-
The unit is designed and built for use in laboratories. Friability is one of the testing criteria of
mechanical strength of the tablet. Use appropriate safety as per standards for handling of
chemicals during measurement.
Any use that does not confirm with technical data of the instrument is being to be a case of
misuse. The customer shall bear sole responsibility of any damage due to such misuse.
Pg. No. 6 of 51
General Hazards:-
General:-
CE Complaint Products
The Tablet Friability Tester FT1020 & FT1020S has been designed to comply with the
requirements of the Electro-magnetic Compatibility (EMC) Directive and the Low Voltage Directive
(LVD) of the EU.
Labindia has confirmed that each product complies with the relevant directives by testing a
prototype against the prescribed European Norm (EN) standards.
Pg. No. 7 of 51
Chapter 2
Introduction
What is Friability?
Friction and shock are the forces that most often cause tablets to chip, cap or break. The
friability test is designed to evaluate the ability of the tablet to withstand abrasion in packaging,
handling and shipping. A number of tablets are weighed and placed in the apparatus where
they are exposed to rolling and repeated shocks as they fall 6 inches in each turn within the
apparatus. After four minutes of this treatment or 100 revolutions, the tablets are weighed and
the weight compared with the initial weight. The loss due to abrasion is a measure of the tablet
friability. The value is expressed as a percentage. A maximum weight loss of not more than 1%
of the weight of the tablets being tested during the friability test is considered generally
acceptable and any broken or smashed tablets are not picked up. Normally, when capping
occurs, friability values are not calculated. A thick tablet may have less tendency to cap
whereas thin tablets of large diameter often show extensive capping, thus indicating that
tablets with greater thickness have reduced internal stress.
Labindia Analytical Instruments Pvt. Ltd. manufactures Friability Tester as per USP, European
and other pharmacopoeia. The microprocessor controlled friability tester allows the programming
of specific time interval or set number of rotations. The display indicates either the elapsed time
or the revolution count as per the selected method. The program also allows the weights to be
entered for further calculations.
Pg. No. 8 of 51
Features:
1) Microprocessor controlled
2) Meets Specifications of USP, IP and other Pharmacopoeias.
3) Offers a count and time mode.
4) Automatic discharge of the sample into individual sample tray after completion of each
cycle.
5) 10°C tilting of drums as per USP recommendation.
6) Unique front loading system for drums.
7) Supports friability drum and abrasion drum.
8) Balance interface for sample weight transfer.
9) Calculation of friability percentage weight-loss.
Pg. No. 9 of 51
Specifications:
Sr. Specification
Variable
No. FT1020 FT1020S
Voltage 110V / 60Hz. ±10%, 35W 110V / 60Hz. ±10%, 35W
1.
Requirement 230V / 50Hz. ±10%, 35W 230V / 50Hz. ±10%, 35W
2. Operating Modes Counter or Timer, user selectable Counter or Timer, user selectable
Rotations programmable up to Rotations programmable up to
9999 rotations 9999 rotations
Test duration
3. OR OR
display format
hh:mm programmable up to 99:59 hh:mm programmable up to 99:59
20 x 2 LCD Display 20 x 2 LCD Display
4. Rotation Speed 25 ±1RPM – fixed 20 – 70 – Programmable
Count mode
5. Actual setting ± 1 rotation Actual setting ± 1 rotation
accuracy
Standard drum Dual chamber Friability type, Dual chamber Friability type,
6.
types Abrasion type Abrasion type
7. Drum Material Acrylic Acrylic
Alphanumeric splash water proof Alphanumeric splash water proof
8. Keypad
polyester soft keys polyester soft keys
Tilt angle
9. 10° Facility 10° Facility
adjustment
Dimension 306 x 316 x 477mm 306 x 316 x 477mm
10.
(Approx.) (W x D x H) (W x D x H)
Shipping weight
11. 10 kg 10 kg
(Approx.)
Parallel Printer: Parallel Printer:
Dot-matrix 80 column / Deskjet Dot-matrix 80 column / Deskjet
Serial Printer : Serial Printer :
12. Output
48 column Thermal Printer 48 column Thermal Printer
PC Compatibility: PC Compatibility:
RS232 for Data Downloading RS232 for Data Downloading
a) Operation : Indoor a) Operation : Indoor
Environmental
b) Temperature : Ambient to 45°C b) Temperature : Ambient to 45°C
13. Operating
c) Humidity : 5% to 90% c) Humidity : 5% to 90%
Conditions
d) Altitude : Upto 2000m d) Altitude : Upto 2000m
Pg. No. 10 of 51
Chapter 3
Setting Up
UNPACKING
After unpacking you will find following parts.
Standard Items:
Optional:
• Drum
• Tray
• RS232 Cable
Pg. No. 11 of 51
INSTALLATION
NOTE:- The installation procedure is described for 220VAC / 230VAC input operation.
User should consider 110VAC and recommended fuse value if the installation is on
110VAC / 120VAC INPUT.
1. REQUISITES
• Leveled Platform/Table with nearby 230Vac, 50Hz/ 5 Amp. Power socket. (Ensure the
Input Power supply is within +/- 10% tolerance).
Ensure the Input Power supply is Stabilized & within +/- 10% tolerance
and only connect the instrument to a socket which is grounded.
Any interruption to earth wire is prohibited. Risks caused by possible
internal defects are thus prevented.
• Carefully remove the instrument wrapping and the accessories from the packaging.
• Place the instrument on the table where it will be used for measurement purpose.
• Connect drums to the instrument and put drum knob.
Pg. No. 12 of 51
5. PC INTERFACE CONNECTIONS
• Connect the RS-232 Cable from PC to the 9 pin D-shell connector provided on the back
panel.
• Please refer Appendix C for “PC Setup Manual” configuration.
Ensure proper Mains fuse has been installed in the instrument as per the
input voltage mentioned on the instrument label.
Mains fuse selection:- 110 – 120 VAC – 2 A, S/B.
220 – 230 VAC – 1 A, S/B.
Drive Motor fuse selection:- 2 A, F/B (for FT1020S Only)
• Connect the power cord to a suitable 230 VAC/50 Hz stabilized power supply with
proper earth connection.
• Switch ‘ON’ the instrument. The 20 character , 2 line display will read as follows.
Labindia FT1020
Version V X.Y
Pg. No. 13 of 51
PANEL DETAILS
1. Front Panel – Keyboard.
Key Functions :
L.H.S. Keys: Alphanumeric Dual Function ( A~Z , 1~9 ), Zero (0) with Dash (-), Dot (.),Slash(/),
decimal point ( . ) and Clear Entry( CE ) Key.
Pg. No. 14 of 51
2. Back Panel – details.
For 110VAC
For 220VAC
Pg. No. 15 of 51
Chapter 4
Operation
Using the Instrument :
When the Instrument is Powered On or Reset key is pressed, it gets initialized and display
reads,
Labindia FT1020
Version V X.Y
Press Display
1) Prg. 2) Run 3) Prnt
ENTER 4) Disp 5) Funct 6) Cfg
6) ‘Cfg’ : To select Drum, Weight transfer, Data transfer & Password entry.
Pg. No. 16 of 51
FUNCTIONS :
1] PROGRAM ENTRY :
Select ‘Prog’ from main menu options by pressing ‘1’.
Display reads:-
A
1) ADD 2)VIEW
3) COPY 4) DELETE:_
Press Display
1 Login :
ABC 1) Admin 2)User
Press Display
1 Prog No(1-20): 1
ABC ADD / EDIT Mode
Press Display
Sample Name:
ENTER __
Use Alphanumeric keys to Enter Sample Name. (Refer Appendix A for Alphanumeric Entry).
Mode
Mode:_
1>Time 2>Count
Pg. No. 17 of 51
• To select Time Mode,
Press Display
1 MODE : 1
ABC 1) Time 2) Count
Press Display
Time (00:01 – 99:59)
ENTER
00:00 (hh:mm)
Say 10 min.
Display Press
Time (00:01 – 99:59)
00 :10 (hh:mm) ENTER
For FT1020S,
Display Press
Enter RPM (20 – 70) :
_ ENTER
Press Display
Enter Counts : (1 – 9999)
ENTER __
For FT1020S,
Display Press
Enter RPM (20 – 70) :
_ ENTER
Press Display
A
Program No. 1 stored
ENTER
Pg. No. 18 of 51
• For Tilt (10°) position,
Press Display
2 Instrument Position : 2
DEF 1) Normal 2) Tilt
Press Display
A
Program No. 1 stored
ENTER
If tablet size or shape causes irregular tumbling, adjust the drum base so that the
base forms an angle of about 10° with the bench top & the tablets no longer bind
together when lying next to each other, which prevents them from falling freely.
Pg. No. 19 of 51
II) To View Program Parameters:
Press Display
2 Prog. No. (1-20) :
DEF View Mode
Display Press
Sample Name :
ENTER
ABC
For FT1020S,
RPM : 70
ENTER
For FT1020S,
RPM : 70
ENTER
Display Press
A
Position : Normal ENTER
Pg. No. 20 of 51
III ) To Copy Program Parameters:
Press Display
3 Login :
GHI 1) Admin 2)User
Press Display
A
Prog. Copied
ENTER
A
1 Prog. Copied
ENTER
ABC
A
2
ENTER
DEF
Pg. No. 21 of 51
IV) To Delete Program /s:
Press Display
4 Login :
JKL 1) Admin 2)User
Press Display
Program 5 deleted.
ENTER
Press Display
Delete Program :
ENTER Press ‘ESC’ to Quit
To go to Main Menu,
Press Display
1) Prg. 2) Run 3) Prn
ESC 4) Disp 5) Funct 6) Cfg
Pg. No. 22 of 51
2] RUN Process :
Display
Enter Wt. of tablets. Say 15.25gms by Initial Wt. 1 (gms) :
using numeric keys (Refer Appendix A) 15.25
Pg. No. 23 of 51
After end of the run, instrument will rotate the drum in reverse direction.
Display
Tablet Dropped
Display
Final Wt. 1 (gms) :
_
Press Display
% Loss 1 = 0.65
ENTER
Press Display
Initialised to Home
ENTER Load Sample 2 & Enter
Pg. No. 24 of 51
Put the tablets in drum 2,
Press Display
Initial Wt. 2 (gms) :
ENTER _
Display
Final Wt. 1 (gms) :
_
Take the Wt. of tablets from tray 1 & Enter the Wt say 11.46,
Display
Final Wt. 1 (gms) :
11.46
Press Display
Final Wt. 2 (gms) :
ENTER _
Take the Wt. of tablets from tray 2 & Enter the Wt say 10.85,
Display
Final Wt. 2 (gms) :
10.85
Press Display
% Loss 1 = 0.34
ENTER % Loss 2 = 0.91
Pg. No. 25 of 51
IF THE WT. TRANSFER IS IN AUTO MODE,
Display
Prog. No. (1-20) : _
Enter ID No. (Max. 10 digit) for Drum 1, by using alpha keys (Refer Appendix A)
Press Display
Identification No. 2 :
ENTER
Enter ID No. (Max. 10 digit) for Drum 2, by using alpha keys (Refer Appendix A)
Press Display
Initialise to home
ENTER Load Sample 1 & Enter
Press Display
Initialise to home
ENTER Load Sample 2 & Enter
Display
Press Print key of keep the tablets from tray 1 on balance & press
Balance to Xfer Wt. Print key of Balance,
Pg. No. 26 of 51
Display
Weight : 10.0825gm
Enter to continue
Press Display
Press Print key of Keep the tablets from tray 2 on
ENTER balance & press Print key of
Balance to Xfer Wt.
Balance
Display
Weight : 11.0000gm
Enter to continue
Press Display
% Loss 1 = 0.66
ENTER % Loss 2 = 0.01
Pg. No. 27 of 51
To perform ‘START’ / ‘STOP’ key functions :-
Press Display
Drum will get initialised Initialised to Home
START to home position Load Sample & ENTER
Load tablets & press “Enter”
For FT1020S,
Press Press Display
Enter RPM (20 – 70) :
START ENTER _
Press Display
Time : 00 : 00 : 25
ENTER Count : XYZ
To Stop the Run
Press Display
Wait…
STOP
Display
Tablets Dropped
Display
1) Prg. 2) Run 3) Prn
4) Disp 5) Funct 6) Cfg
Take the Wt. of tablets from tray & do the calculations manually.
Pg. No. 28 of 51
Note :
1) Run data is available during power failure / interruption. Instrument will restart
automatically & display shows :-
Continue Run 1) Y 2) N
From ‘X’ count
To continue Run,
Press Display
1 Running Prg. : 1
ABC #1
C t ‘X’
To discontinue Run,
Press Display
2 Tablet dropped
DEF
Continue Run 1) Y 2) N
From ’00:XY:XY’
To continue Run,
Press Display
1 Running Prg. : 1 #1
ABC ’00:XY:XY’
To discontinue Run,
Press Display
2 Tablet dropped
DEF
Pg. No. 29 of 51
2) If the Run is interrupted by pressing ‘ESC’ key display shows :-
Display
1) Prg. 2) Run 3) Prn
4) Disp 5) Funct 6) Cfg
To continue Run,
Press Display
2 Continue 1)Y 2)N
DEF From ‘X’ count
To continue Run,
Press Display
1 Running Prg. : 1 #1
ABC Count ‘X’
To discontinue Run,
Press Display
2 Tablet dropped
DEF
To continue Run,
Press Display
2 Continue 1)Y 2)N
DEF From ’00:XY:XY’
To continue Run,
Press Display
1 Running Prg. : 1
ABC #1
’00 XY XY’
To discontinue Run,
Press Display
2 Tablet dropped
DEF
Pg. No. 30 of 51
3] Print : To obtain a hard copy of Method, Result, Validation Report.
Main Menu – Display reads,
1) Prg. 2) Run 3) Prn
4) Disp 5) Funct 6) Cfg
Press Display
3 1) Program 2) Result
GHI 3) Validation Report
Press Display
Printing
ENTER
To continue,
Press Display
1 Printing
ABC
To discontinue,
Press Display
2 1) Prg. 2) Run 3) Prn
DEF 4) Disp 5) Funct 6) Cfg
Pg. No. 31 of 51
• To print Result,
Press Display
2 1) Program 2) Result : 2
DEF 3) Validation Report
Press Display
Printing
ENTER
Press Display
3 1) Program 2) Result : 3
GHI 3) Validation Report
Press Display
Printing
ENTER
Pg. No. 32 of 51
4] Display : To Display Result
Main Menu – Display reads,
1) Prg. 2) Run 3) Prn
4) Disp 5) Funct 6) Cfg
Press Display
4 for Single Drum, % Loss 1 = 0.20
JKL
Press Display
4 for Dual Drums, % Loss 1 = 0.12
JKL % Loss 2 = 0.05
Pg. No. 33 of 51
5] Function : To enter date, time & for Validation select function.
Main Menu – Display reads,
1) Prg. 2) Run 3) Prn
4) Disp 5) Funct 6) Cfg
To select function,
Press Display
5 1) Clock 2) Validation
MNO
• For Validation,
1) Clock 2) Validation
Press Display
2 Login :
DEF 1) Admin 2)User
To enter user password,
Press Display
2 Enter User Password
DEF XXXX
Password should be minimum 4 digits or maximum 8 digits
Press Display
Prev. Val. Data will
ENTER
Be Cleared 1) Y 2) N
Pg. No. 34 of 51
Press Display
1 Drum moves to Enter Counts 1 : _
ABC count position & (10 – 999)
Say 50 counts
Display
Enter Counts 1 : 50
(10 – 999)
Press Display
Count : XY #1
ENTER RPM : AB.C
After completion of 50 counts.
Display
Enter Counts 2 :
(10 – 999)
Press Display
Count : XY #2
ENTER RPM : AB.C
For FT1020S
Press Display
Enter RPM 1 : 50
ENTER (20 – 70)
Press Display
Count : XY #1
ENTER RPM : AB.C
Press Display
Enter RPM 2 : 70
ENTER (20 – 70)
After completion of 50 counts.
Display
Enter Counts 2 :
(70 – 999)
Pg. No. 35 of 51
Say 100 counts
Display
Enter Counts 2 : 100
(70 – 999)
Instrument can do validation with 5 different counts OR to discontinue press ‘ESC’ Key.
Press Display
1) Prg. 2) Run 3) Prn
ESC 4) Disp 5) Funct 6) Cfg
Pg. No. 36 of 51
6] Configuration: To selection of drum, wt entry Auto / Manual, Printer / PC &
Password entry.
To select Configuration,
Press Display
B
6 1) Drum 2) Weight Xfer
PQR 3) Data Xfer 4) PW
• To select Drum,
Press Display
1 1) Fria. 2) Abras.
ABC Friability selected
OR Display
To select Abrasion Drum 1) Single 2) Dual
Press Dual Drum selected
2
DEF
OR
To select Dual Drum,
Press Display
2 Dual Drum selected
DEF
Display
1) Prg. 2) Run 3) Prn
4) Disp 5) Funct 6) Cfg
Pg. No. 37 of 51
• To select Weight entry,
Press Display
2 1) Manual 2) Auto
DEF Manual Wt. Entry
OR
To enter weight automatically,
Press Display
2 Baud Rate : 1) 1200 :
DEF 2) 2400 3) 4800 4) 9600
Select Baud Rate as per Balance Baud Rate configuration. System will display the Baud rate
as per selection,
e.g. If Select Baud rate 1200, Display shows,
Display
1) Baud Rate is 1200 is Se.
OR
To transfer data to Serial
Press Display
2 1) Prg. 2) Run 3) Prn
DEF 4) Disp 5) Funct 6) Cfg
• To enter Password,
Press Display
4 1) Change 2) UAC
JKL 3) Enable / Disable
To Change Password,
Press Display
1 1) Admin 2) User
ABC
Pg. No. 38 of 51
To Change Admin Password,
Press Display
1 Enter OLD Password :
ABC __
Display
1) Prg. 2) Run 3) Prn
4) Disp 5) Funct 6) Cfg
To Enable UAC control : To enable or disable User access privileges to Program Parameters
(Add/Edit, Copy & Delete) & Validation Function.
Press Display
2 Enter Admin Password :
DEF _
Enter Admin Password, minimum 4 digits & maximum 8 digits.
Display
Enter Admin Password :
XXXX
Press Display
1) Prg Para 2) Valid :
ENTER 3) Both 4) None
Press Display
1 1) Prg. 2) Run 3) Prn
ABC 4) Disp 5) Funct 6) Cfg
Pg. No. 39 of 51
Chapter 5
Maintenance
And
Troubleshooting
Instrument Maintenance:-
The Tablet Friability Tester needs no maintenance except for an occasional wipe with a damp
cloth. The exterior surface can be cleaned with tepid water and soft cloth. The front sticker is
made of F200 polypropelyne material and is not affected by the solvents. Do not use solvents like
Chloroform, toluene, xylene Acetone and methyl-ethyl-ketone without consulted your Labindia
Analytical Instruments Pvt Ltd representative. It is good laboratory practice to wipe away any spills
as soon as they occur.
1) Before cleaning the instrument unplug the power cord from the power source.
2) Lift the tester from the bottom while lifting or installing.
Acrylic care:-
Be sure to rinse acrylic items thoroughly with deionized water immediately after each use and dry
thoroughly with a soft towel or cloth.
Do not clean with abrasive cleansers or cloths. Use deionized water whenever possible. If you
must use cleanser or solvent, be sure that it is as mild as possible.
Do not use ammonia, window-cleaning sprays, kitchen scouring compounds, or solvents such as
acetone, benzene, alcohol, carbon terrachloride or lacquer thinner. These can scratch the
material’s surface or weaken it causing small surface cracks called crazing.
While removing & fixing the drum, use Spindle Remover Tool & Spanner.
Spanner
Spindle Remover Tool
Pg. No. 40 of 51
Troubleshooting
Pg. No. 41 of 51
Spares & Accessories
Sr. Material
Material Description
No. Code
1. Friability Tester FT – 1020 12900001
2. Friability Tester FT – 1020 S 12900000
3. EP Set of Packing for Friability Drum 22900202
4. EP Set of Packing for Friability 22900201
5. Corr. Box 9 Ply 15.5” x 23.25” for Friability 22900101
6. Front Sticker FT 1020 22941501
7. Front Sticker FT 1020 S 22941502
8. Tilt Stand for Friability 22940701
9. Tray Holder FT 340117-1 22930011
10. Tray Knob FT 340210 22930102
11. Spindle Assembly (DD) FT342006 22930116
12. Drum Assembly FT 342019 22930117
13. Spindle Removal Tool FT 340211 22930101
14. Spanner FT 342009 22971501
15. Operating Manual CD 22940901
Pg. No. 42 of 51
APPENDIX - A
ALPHANUMERIC ENTRY:
Press once
Wait till the cursor automatically advances
6 Sample Name:
P_
PQR
Press once Press thrice Press once Press thrice Press twice
1 6 1 1 2
ABC PQR ABC ABC DEF
Press twice Press once Press once Press thrice Press thrice
7 1 5 5 4
STU ABC MNO MNO JKL
Pg. No. 43 of 51
APPENDIX - B
PRINTER SETTINGS
SWITCH BANK 1.
SWITCH BANK 2.
2] TVSE
NOTE :
After switches are correctly set turn the printer OFF and ON again to load
the new settings.
NOTE :
Please refer printer manual supplied along with the RP45 Shoppe Printer.
Using operation panel change the character pitch setting (CPI) minimum 15cpi to 20cpi with
EPSON Emulation Mode, Line Spacing 6LPI, Paper Width = 4 inch & Character set = INDIA
with Serial Interface Setting : B : 9600, P: None, D:8 Bit, S:1 Bit, Protocol : XON/OFF or
None (refer pg. no. 24, 25, 26 & 27 of TVSE-RP45 User Manual).
NOTE :
Please refer printer manual supplied along with the GP-80250IN Printer.
Pg. No. 44 of 51
APPENDIX – C
When a free Com port is selected The COM port Properties Pop up will be displayed on the
screen.
Pg. No. 45 of 51
Set the Comm Port Properties, Baud-9600,
Data bits 8, Parity none, Stop bit 1, Flow
Control- None or Xon/Xoff.
Pg. No. 46 of 51
Now From the terminal window FILE menu select the Properties tool to set the Terminal Emulation
mode and Data Line
Once You click on the Properties menu -
Properties window will appear.
Pg. No. 47 of 51
Click the ASCII setup icon to enter the setting window.
To Generate the Icon for the FT-1020 connectivity with PC, right click on the file name being in the
Hyper terminal Window – select Create Shortcut to desk top.
Click on the Icon and start the application. An Terminal Window will open automatically and now
the PC is ready to receive the data from FT-1020 Friability Tester.
Pg. No. 48 of 51
Chapter 6
Service &
Warranty
Pg. No. 49 of 51
TERMS OF WARRANTY
LABINDIA ANALYTICAL INSTRUMENTS PVT LTD., hereinafter known as Manufacturer, warrants all their
products manufactured and sold by them or through their authorized distributors, to be free of any defect in
material and workmanship, subject to Manufacturer’s inspection by their authorized personnel within the
following terms and conditions: -
1) Period of Warranty: Free Warranty period is applicable only for those cases where full payment is
received as follows:
(1) 18 months if the full payment is received against supply and presentation of documents.
(2) 15 months if the full payment is received within 30 days of supply irrespective of installation.
(3) 12 months from the date of installation for the cases where full payment is not received till installation.
However, in this case, period between the date of installation and date of receipt of full payment will be
deducted from 12 months and reduced period of Warranty will only be applicable.
2) Scope: (a) Any part found defective by reason of faulty workmanship or defective material
(fair wear & tear expected) will be repaired or replaced free of charge.
(b) All pH/Ion/Conductivity instruments are to be returned freight to pay basis to us on
following address*. We after repair will send them to the customer freight paid. Since
these are low priced items, offering free service at buyer’s place by deputing our Engineer
is not feasible. You are therefore requested to co-operate with this request.
In case you need repair at your place we will depute our Engineer provided you agree to
pay 1st or 2nd A/C return railway fare, hotel & incidental expenses, etc. of our Engineer. In
this case please note that we will not charge you for our Engineer’s time, etc. This
payment will be in advance and visit duration will be only for one day. On your request we
will be happy to furnish you our quotation for this repair.
Pg. No. 50 of 51
Sales & Service Centers
Head Office Delhi Office Bangalore Office
201, Nand Chambers G-4, Pal Mohan Sadan 495/B, First Block,
L. B. S. Marg, Nr. Vandana Cinema 26/32, East Patel Nagar 3rd Stage, 15th Main
Thane (W) – 400 602 New Delhi – 110 008 Above Manjunatha Printer
Basveshwar Nagar,
Bangalore - 560079
Pg. No. 51 of 51