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Table Reservation Procedure Guide

The document outlines specific instructions for candidates in the Food and Beverage NCII qualification, focusing on preparing a dining room for service and taking table reservations. It details the steps to greet guests, gather reservation information, check table availability, and confirm bill settlement. Additionally, it lists the required equipment, tools, and materials needed for the task.

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mikecalumpiano200984
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110 views2 pages

Table Reservation Procedure Guide

The document outlines specific instructions for candidates in the Food and Beverage NCII qualification, focusing on preparing a dining room for service and taking table reservations. It details the steps to greet guests, gather reservation information, check table availability, and confirm bill settlement. Additionally, it lists the required equipment, tools, and materials needed for the task.

Uploaded by

mikecalumpiano200984
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

PERFORMANCE TEST

SPECIFIC INSTRUCTION FOR THE CANDIDATE

Qualification Food and Beverage NCII

Unit of Competency Prepare dining room/restaurant


area for service

General Instruction: Take Table Reservation

Specific Instruction:
1. Greet the Guest.
2. Gather Information and Offer a Promotion (if any):
i. Date and time
ii. Number of Guest
iii. Contact Information
iv. Special Request
3. Check the Availability
i. Table requested
ii. Date and Time

4. Confirm the Bill Settlement and the Details


LIST OF EQUIPMENT, TOOLS AND MATERIALS

QTY Description

EQUIPMENT

1 Telephone

1 Computer/Laptop

TOOLS

1 Table Reservation Form

1 Brochure

SUPPLIES AND MATERIALS

1 Pen

1 Paper

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