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Technical Support Associate

The Technical Support Associate develops new career services technology resources, assesses existing resources to make recommendations, and maintains content for Career Services web pages and related technology. Key responsibilities include developing new website content, designing new pages and features, evaluating new technical resources, ensuring all web content is up-to-date, researching online career resources, and managing Career Services weblogs. Qualifications include attention to detail, strong communication skills, creativity, and experience with web editing software.

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subhajit2012
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143 views1 page

Technical Support Associate

The Technical Support Associate develops new career services technology resources, assesses existing resources to make recommendations, and maintains content for Career Services web pages and related technology. Key responsibilities include developing new website content, designing new pages and features, evaluating new technical resources, ensuring all web content is up-to-date, researching online career resources, and managing Career Services weblogs. Qualifications include attention to detail, strong communication skills, creativity, and experience with web editing software.

Uploaded by

subhajit2012
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

TECHNICAL SUPPORT ASSOCIATE JOB DESCRIPTION

Career Services Swarthmore College Parrish 135 610.328.8352 The Technical Support Associate works collaboratively with the Assistant Director for Public Service and Internships to develop new Career Services technology resources including enhancements to our website and weblogs. RESPONSIBILITIES: Develops and designs new technical resources, assesses resources to make recommendations, and maintains content for Career Services web pages and related technology. o Develops new website content areas. o Designs new pages and features. o Evaluates new technical resources for office, including vendor-provided databases. o Uses technology creatively to enhance our outreach to constituents including students and alumni. o Ensures all text and links are up-to-date. Edits text, images and graphics. o Ensures that all web edits are working properly in both Internet Explorer and Mozilla Firefox browsers. Provides recommendations on using technology resources to engage students in Career Services programming and services. Researches online career resources and provides recommendations to enhance our technical resources for students and alumni. Manages Career Services weblogs. Runs reports and analyzes statistics on web usage at the end of each semester, identifying areas that are high traffic, low traffic, and making improvements to the site to draw more traffic. Maintains 3-6 office hours per week. Participates in on-going training and weekly meetings with Assistant Director. Works collaboratively with Career Services professional and student staff members. Assists with other projects as office needs warrant. QUALIFICATIONS: Attention to detail! Strong written communication skills. Creativity and enthusiasm! Experience with web editing software, html, xml and Photoshop a plus.

BENEFITS: The position offers the opportunity to evaluate your own career development and to explore new options through extensive exposure to career resources, programs and workshops. The position offers the chance to strengthen and develop your technical and analytical skills, and to build your resume in the process! The position offers the opportunity to be part of an office environment where you are truly part of the team, and where your opinions and suggestions are respected and frequently implemented. This position is paid at the top student wage of currently $8.89/hour.

TO APPLY: We are in need of a Technical Support Associate for the 2010-2011 academic year. Training for this position will be provided in April. To apply, send an email indicating your interest in the position to Marissa Deitch at mdeitch1 by April 4th and you will be sent an application form.

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