EMPLOYMENT OFFER LETTER

Date: 13/04/2025

Position: Customer Care Executive (Chat Support for MEESHO)

Salary: ₹24,000 per month
Joining Date: April 13, 2025
EMP ID- FS00000MSHO768
Reporting HR – Arpit Ahuja

Dear Mr. Rohit Bhati

We are pleased to extend our warmest congratulations and welcome you to FIRSTSOURCE
BUSINESS SOLUTION. We are delighted to inform you that you have been selected for the position
of Customer Care Executive based on your outstanding performance, and potential during OJT
period.

We are impressed by your accomplishments and the expertise you bring to the table. Your strong
skills in areas, good communication, determination, liking make you an invaluable addition to our
BPO team. We believe that your knowledge and passion will contribute significantly to our clients'
success and help us achieve our goals.

Your employment with FIRSTSOURCE BUSINESS SOLUTION will commence on 13/04/2025.

Regular attendance and punctuality are critical for this role, as excessive absenteeism or tardiness
may lead to disciplinary action. You are expected to adhere to Firstsource code of conduct and
policies, maintaining professionalism in all interactions with customers. Additionally, it is imperative
that you maintain confidentiality regarding all company and customer data.

Terms and Conditions

Confidentiality, non-disclosure etc:

You are required to maintain the highest order of discipline and secrecy as regards the work of the
Company and/or its subsidiaries or Associate Companies and in case of any breach of discipline/trust,
your services may be terminated by the Company with immediate effect.
All inventions, improvements, discoveries made by us either alone or with any other persons will
become the sole property of the Company. You will ensure that patent protections are obtained for
such inventions/improvements and discoveries in India or elsewhere and hand over the same.
campaign, solicit or endeavor to entice any Client(s) or Customer(s) of the company, or any person(s)
who at any time during the employment were or are Clients or Customers of the company, or were in
regular dealing with the company.

Termination of Services:

It will be the discretion of the Company Management whether to terminate the employee in lieu of
work, or management may at its discretion disengage the services by giving one-month basic salary
which is bond in lieu of resignation. In the event of an "Event of Breach" and "Misconduct", which
shall include fraud, gross negligence, breach of confidentiality, refusal to discharge duties attributed
to you by the Company, insubordination, any act involving moral turpitude, indiscipline, loss of
confidence, violation of company policy or breach of the above terms and conditions or any act or
omission which may affect the Company or you adversely, the Company shall have the right to
forthwith terminate your association with it without being liable to pay attention in respect thereof..

Transparency:

We believe that transparency is essential to building trust and fostering a positive work environment.
We are committed to open communication with our employees, clients, and stakeholders. This means
clearly sharing our company policies, performance metrics, and any changes that may impact our
team or the services we provide. We encourage feedback and actively listen to the voices of our
employees, ensuring that everyone has a platform to express their ideas and concerns. By prioritizing
transparency, we aim to create a culture of accountability and collaboration that drives our success
and enhances the customer experience.
Ethics Policy:

A code of ethics can also serve as a guide on how to deal with potential our employees to help build
long-term relationships with them. As we observed that sometimes it may happen that Unified
Payments Interface transactions may have some glitches, in that case we do bank process for enhance
the faith between us. charge may apply and we always provide important information on
communicating with our business contract.
 Designation: Work From Home Customer Care Executive
Grade: Grade 1
Date Of Joining: April 13, 2025
City Chennai
Pay Components Amount in Indian (INR).

Bonus Pay 602.00

Housing Rent Allowance (HRA) 2,800.00
Transport Allowance 2000.00
Flexible Benefit Plan 600.00
Statutory Bonus# 1,133.00
Gross Fixed Salary (1) 10,133.00
Provident Fund (Employee) (2) 1632.00
ESIC (Employee) (3) 255.00
Net Take Home [1- (2+3)] 2113.00
Provident Fund (Employer) (4) 1632.00
ESIC (Employer) (5) 1100.00

Gratuity* (6) 0.00

Total Fixed Cost (1+4+5+6) 24,000.00
Annual Fixed CTC 2,88,000.00
Annual Performance Pay** 0% Of Annual Fixed CTC
Annual Performance Linked Incentive (PLI) 0.0

SHASHWAT GOENKA
VICE CHAIRMAN , FIRSTSOURCE BUSINESS SOLUTION

General:

(a) Any terms of employment or revisions including change in benefits, positions, promotions,
perquisites, compensation and entitlements will only be valid and effective by way of a written
communication from the appointing authority of the Company. Verbal communication will not
 have any binding effect on the company and the employee is advised not to act on such verbal
communication(s)

(b) Email communications with respect to employment, though in writing will have binding effect
only if they are followed by a formal employment contract, appointment letter or increment letter
or a change letter duly signed by the appointing authority of the Company.

(c) The company has not implemented or granted or promised equity plans to any employee as on
date Any stock-based compensation like ESOPs, equity options, warrants, phantom options, etc.
will be valid and binding on the Company only if it is as per the plan implemented and approved
by Board and Shareholders and communicated to you in writing by the appointing authority.

(d) The Company reserves the right to terminate your services anytime without notice or
compensation in lieu of notice. If you remain absent from work without authorization or
reasonable explanation, for more than eight consecutive days, it will be presumed that you are no
longer interested in working for the Company and have abandoned its services. The Company
will have the right to terminate your contract of service

(e) Your individual remuneration is purely a matter between yourself and the Company and has been
arrived based on your job, skills specific background and professional merit. You will be expected
to maintain this information and any changes made therein from time to time as personal and
confidential.

(f) This agreement supersedes all prior agreements and understandings, oral or written, if any,
between you and the company or any of its officials/representatives. No modification or
amendment of any of the terms, conditions, or provisions herein shall be made otherwise than by
written agreement signed by the parties hereto.

(g) All other standard rules and policies of the Company existing as of now and as may be amended
from time to time, will be applicable to you.

Once again, congratulations on your appointment, and welcome to the Firstsource Business Solution
family. We are excited to have you on board and confident that your contributions will make a
positive impact on our clients and our organization.
Please sign and return a copy of this letter to confirm your acceptance of the offer. Kindly return it via
email to [email protected].
We wish you the best in your remaining days before joining the Firstsource Business Solution.We
eagerly await your arrival and are excited to work with you. Sincerely,
FIRSTSOURCE BUSINESS SOLUTION. Operational Director

4A CAMPUS, 2nd FLOOR, PHASEII, M.G.R.ROAD Ankush Bajaj

MILENIA BUSINESS PARK. ___________________

KADANCHAVADI, CHENNAI, Signature of candidate

PINCODE 600096 _____________________

CIN NUMBER – L64202MH2001PLC134147