Personal Loan Documentation for Sanskriti
Personal Loan Documentation for Sanskriti
BORROWER DETAILS
PARTICULARS DETAILS
GENDER: Female
NATIONALITY: INDIAN
PAN: BLNPH2777Q
Shimla 172102
HIMACHAL PRADESH
Shimla 172102
HIMACHAL PRADESH
EMAIL: sanskriti.hasta1999@[Link]
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2. CITY Shimla
I hereby acknowledge to have read, understood and accepted the terms & conditions of the loan ("Loan") as sanctioned by the
following Co-Lenders:
i) Cholamandalam Investment and Finance Company Limited ,a company incorporated under the Companies Act, 1956 (CIN:
L65993TN1978PLC007576) having its Registered Office at Chola Crest, C 54 & 55, Super B-4, Thiru Vi Ka Industrial Estate,
ii) Krazybee Services Private Limited ,a company incorporated under the Companies Act, 2013 (CIN:
U65100KA2016PTC086990) having its Registered Office at 3rd Floor, No. 128/9, Maruthi Sapphire, HAL Airport Road, Murgesh
Palya, Bangalore, Karnataka -560017 and its branch office at 10th Floor, Plot No E/3, Khata No 612, Infinia Tower,
Chandrasekhapur, Bhubaneswar, Odisha-751024 registered with the Reserve Bank of India as a Non-Banking Financial Company
(NBFC) bearing Registration No: N 02.00281 dated 25.05.2017. Website: [Link] (hereinafter referred as "Lender-
2")
Terms capitalized in the Loan Summary provided below, but not defined therein shall have the same meaning as ascribed to them
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PARTICULARS DETAILS
Personal reason (or such other purpose as may be approved by the Co-Lenders from time to
Purpose of the Loan
time)
Lender 1 : 50400
loan (INR)
Lender 1: 0
Total : 3014
(B)
GST (E)
Charges
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[Sum of A + B + C + D + E ]
No of EPIs 9 As per the Repayment Schedule shared under Annexure C of the Loan Documentation
Unless otherwise mentioned, all fees and charges mentioned herein are exclusive of applicable
taxes. All taxes including goods and services tax, duties, cess and levies as per applicable law
Taxes & Levies
pertaining to the transaction (including on the fees mentioned above) whether present or in
For the purpose of undertaking collection and recovery of the Loan,the Lender 2 will initially
Details of recovery agent undertake the recovery of Loan. Subsequently, the Lender 2 may, through the Lending Service
authorized to approach the Provider or through its Debt Recovery Agents, undertake collection or recovery of the Loan
Borrower from the Borrower. For details of Lending Service Provider and the Debt Recovery Agents
Contingent Charges
Penal Charges for a continuing default in repayment of EMI from day 2 and continuing
for maximum of 180 days shall be calculated at an annualized rate of 36% p.a which will
be applicable per day on principal overdue* amount *round to nearest rupee. No penalty
charges will be levied beyond the period of 180 days if an EMI continues to remain
outstanding beyond such period of 180 days. For the avoidance of doubt, it is hereby
clarified that the EMI Bounce Charges and Penal Charges will be calculated on the
Penal Charges(INR)
principal overdue amount only and shall be levied distinctly and separately from the
components of the principal overdue amount and the loan interest. These charges are
not added to the rate of interest against which the loan has been advanced and are also
not subject to any further interest. Please note that these charges are calculated in a
This EMI Bounce Charge will only apply on the first occurrence of the EMI repayment
EMI Bounce Charge (INR) default. It shall be calculated at the lower of: (i) 4 % of the principal amount forming part
May be applicable at the discretion of Co-Lenders. If the Borrower chooses to foreclose the
Loan Foreclosure Charges
Loan, the Loan Foreclosure Charges shall be the amount, being the higher of, (i) 4% of the
(INR)
principal amount outstanding as on the due date of foreclosure or (ii) Rs. 50
Part Prepayment Charges * If the Borrower makes Part-Prepayment of the Loan Amount on any other date which is not
(INR) falling on Due Date of the Instalment(not amounting to Foreclosure), the Borrower shall be
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* If the Borrower makes Part-Prepayment of the Loan Amount (not amounting to Foreclosure),
on any Due Date of the Instalment, the Borrower shall be required to pay Part-Prepayment
Charges at 4%, of the principal amount prepaid, after adjusting any due, and/or overdue
amounts.
Period)
Important Terminologies
1. Annual Percentage Rate (APR): APR is the effective annualized rate charged to the borrower of a digital loan. APR shall be
based on an all-inclusive cost and margin including cost of funds, credit cost and operating cost, processing fee, verification
charges, maintenance charges, etc., and exclude contingent charges like EMI Bounce Charges, Penal Charges, etc.
2. Cooling-Off Period: A Cooling-Off Period is the time window being provided to the Borrower for exiting the Loan in case the
Borrower decides not to continue with the Loan. In such event, a one-time Processing Fee will be retained by the Co-Lenders
and an amount proportionate to the Annualized Fixed Rate of Interest for the period until the closure of the Loan will be charged
to the Borrower. In case of cancellation of Loan during the Cooling-Off Period, the Borrower will not be required to pay any Loan
Foreclosure Charges. In order to know the amount payable, the Borrower has to click on the "Loan Foreclosure" tab on the
KreditBee App to know the full fees payable in respect of Loan Foreclosure. Upon determining the fees, the Borrower has the
option to pay either (i) directly via KreditBee App by pressing and processing with the "Loan Foreclosure" option or (ii) use any
alternate payment methods available on the KreditBee App to pay the corresponding amount such as, including but not limited
to post-dated cheques ("PDCs"), Electronic Clearing System ("ECS"), National Automated Clearing House ("NACH")
instructions/other mode/instrument ("Payment Instrument(s)"), as acceptable to the Co-Lenders from time to time. In case of
usage of any alternative methods of payment, the Loan will stand cancelled only upon actual realization of the full fees payable
in respect of Loan Foreclosure by the Co-Lenders. The Borrower must ensure that the payment using alternative payment
methods is realized by the Co-Lenders during the Cooling-Off Period, failing which any request for Loan cancellation on
account of usage of such alternative sources of payments will be dealt by the Co-Lenders on a case to case basis.
3. Part Prepayment: In case the Borrower wants to make Part Prepayment of any Loan amount, the Borrower has to login to the
KreditBee App to know the fees/charges payable in respect to such Part Prepayment. The Borrower has the option to make
Part Prepayment of such amount, along with applicable Part Prepayment Charges, either (i) directly on KreditBee App through
the Part Prepayment option or (ii) through usage of any alternate payment methods available on the KreditBee App to pay the
corresponding amount such as, including but not limited to post-dated cheques ("PDCs"), Electronic Clearing System ("ECS"),
National Automated Clearing House ("NACH") instructions/other mode/instrument ("Payment Instrument(s)"), as acceptable to
4. EMI Bounce Charge: This is a Penal Charge levied by the Co-Lenders for non-repayment of an EMI on the scheduled date.
5. Foreclosure: Foreclosure of loan refers to the complete repayment of the Loan by the Borrower before the scheduled end of
the Tenure.
6. Credit Information Report Fees: This is an optional charge deducted from the Loan only when the Borrower has requested to
purchase the Credit Information Report via KreditBee App and has further requested the Co-Lenders to deduct the Credit
7. Insurance Charge: This is an optional charge deducted from the Loan only when the Borrower hereby gives his/her consent
to purchase the insurance policy being offered by the insurance service provider via KreditBee App after he/she has read and
understood the terms of the insurance policy as disclosed to the Borrower during the process of application. The Borrower is
expected and advised to have read all the features, benefits, exclusions and claim process of the insurance product and
accordingly shall have voluntarily opted for the same. The Borrower is aware that in case of non-disclosure of material facts or
8. Loan Documentation Fees: This is the non-refundable stamp duty payable by the Borrower on Transaction Documents in
accordance with the applicable Laws. The stamp duty shall be deposited to the government at the time of execution of the
Transaction Documents. The Co-Lenders are merely acting as a facilitator to make the stamp duty payment on the Borrower's
behalf and the Loan Documentation Fees is the reimbursement by the Borrower to the Co-Lenders at cost.
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Borrower in relation to this Facility, the Borrower Details, the Loan Summary, General Terms and Borrower Consents and the
Loan Agreement including its annexures, the Most Important Terms and Conditions ("MITC") and other such documents
Fair Practices
[Link] [Link]
Code
1. I confirm that have read and understood all the terms and conditions in relation to the Loan, including the Annualised
Fixed Rate of Interest and Annual Percentage Rate and its method of application of the Loan.
2. I agree to be bound by the terms and conditions of the Loan contained herein below and in the Transaction Documents in
3. I confirm that I am a citizen of India and of sound mind and competent to contract and enter into and perform obligations
4. I acknowledge, understand and agree that the Co-Lenders have adopted risk-based pricing, which is arrived by
considering, broad parameters like a Borrower's financial and credit profile and presently, my financial and credit profile.
5. I also understand all the terms listed above along with the entire fees/charges/Interest (as may be applicable) applicable
for the said Loan. All implicit and explicit cost relating to the Loan, payable by the Borrower, has been specified in the
aforesaid Loan Summary and/or the Key Fact Statement. Any fees etc., which is not mentioned in this Loan Summary and/or
the Key Fact Statement will not be charged by the Co-Lenders to the Borrower, at any stage during the Loan Tenure.
6. Consent of Borrower for submission of Proof of Possession of Aadhar (applicable only in the event of a Borrower
I, being a major and eligible to enter into a contract under Applicable Laws, hereby submit voluntarily, at my own discretion,
the Proof of Possession of Aadhar as issued by Unique Identification Authority of India (UIDAI) to the Co-Lenders, for the
purpose of establishing my identification/ address proof, in my individual capacity and hereby consent to the Co-Lenders for
offline verification of my Aadhaar, without authentication, to establish its genuineness through such offline verification mode
acceptable as per UIDAI or under any statute/act or Applicable law, from time to time. The consent and purpose of collecting
Aadhaar has been explained to me. The Co-Lenders have informed me that my demographic information and any other
information submitted to the Co-Lenders herewith for offline verification shall not be used for any purpose other than for the
7. The Co-Lenders have informed me that my demographic information and any other information submitted to the Co-
Lenders herewith for offline verification shall not be used for any purpose other than for the purpose of verification, or as per
8. I further confirm that the Co-Lenders have further informed me about the following:
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8.3 Aadhaar number or biometric information will not be collected, used or stored by the Co-Lenders;
8.4 Aadhaar number has been redacted or blacked out through appropriate means;
9. I further agree that I have been sufficiently informed by the Co-Lenders about other alternative documents that can be
10. I hereby declare that all the information voluntarily furnished by me is true, correct and complete in all aspects. I will not
hold the Co-Lenders or any of its directors, officers, employees, agents, service providers etc. responsible and shall keep
each of them indemnified for loss, cost, expense, etc. incurred by them, in case any incorrect information is provided or
1. I confirm and agree that I can read and understand the contents of the Transaction Documents in English language and
the same has been properly displayed and expressly highlighted and illustrated to me. I agree to receive all documents/
2. I confirm that I have been informed by the Co-Lenders about the other documents that may be submitted apart from my
Aadhaar number for establishing my identity and address proof. I have voluntarily chosen to provide my Aadhaar number.
3. I hereby declare that my acceptance of these Transaction Documents is not in and will not result into any contravention of
any Applicable Laws including but not limited to any notifications/directions issued by any governmental or statutory authority
4. I represent that the information and details provided by me and the documents submitted by me are true, correct and that I
have not concealed any information from the Co-Lenders and I undertake to inform the Co-Lenders of any changes therein
immediately and I have not suppressed any information that might affect the Co-Lender's decision in sanctioning/ granting
me the Loan(s). In case any of the information submitted by me is found to be false or untrue or misleading or
5. I have read and understood the fees/charges as may be applicable to the Loan that I may avail from time to time.
6. I confirm that no recovery proceedings have been initiated and / or are pending against me.
7. I hereby give my explicit consent to the Co-Lenders and authorize the Co-Lenders to exchange or share information,
documents and details relating to my Loan to the lending service providers, which may be required to carry out their
operations as may be required or deemed fit, during and after disbursal of the Loan and/or related offerings or other products
8. I understand that, the Co-Lenders may offer an increase in my credit limit, and an option will be provided tome to accept
the increased credit limit, until accepted I will not be able to utilise the increased credit limit. I also understand that the
increase/decrease in the credit limit will be based on the Co-Lender's respective internal credit policy. Such revised credit
9. I understand and acknowledge that notwithstanding the execution of the Transaction Documents, Co-Lenders
may jointly or severally decide not to disburse the entire or part of the Loan, repudiate and rescind the Transaction
Documents unilaterally. In case any Co-Lender decides not to disburse the Loan and the other Co-Lender decides
to disburse the Loan, the Loan will be disbursed by the participating Co-Lender on the terms agreed by the
Borrower under the Sanction Letter and the Transaction Documents and the Borrower will not be required to sign
Transaction Documents [Link], the Co-Lender disbursing the Loan will share the amended Transaction
10. I understand, acknowledge, consent to, that the Co-Lenders shall have the right to make disclosure of my personal
information to the lending service providers in compliance with the Applicable Law and in relation to the performance of their
obligations and enforcement of their rights order to enforce under these Transaction Documents.
11. I confirm that the aforesaid information and details provided by me are true, correct and that I have not concealed any
information therefrom.
12. I agree and accept that the Co-Lenders either singly or jointly may in its/their sole discretion, by itself/themselves or
through authorised persons, advocate, agencies, bureau, etc. verify any information given, check credit references,
employment details and obtain credit reports to determine creditworthiness from time to time.
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on my behalf and obtained my credit report prior to issuing the Sanction Letter for the purpose of assessing my credit
14. I have not taken any loan from any other bank/ finance company other than those mentioned in my Credit Information
Report.
15. I represent and agree that the funds shall be used for the Purpose specified above and will not be used for any illegal,
speculative or antisocial purpose or for any purpose prohibited under Applicable Law or RBI regulations.
16. I confirm that my annual household income, that is to say, the annual income of my family unit, i.e. husband, wife, and
unmarried children, is more than Rs 3 lacs (Rupees Three Lacs), and therefore, my borrowing under the present facility does
not qualify to be treated as a microfinance loan under the Reserve Bank of India (Regulatory Framework for Microfinance
17. I hereby confirm that I contacted the Co-Lenders for my own personal requirement of personal loan and no
representative of the Co-Lenders has emphasized or induced me directly / indirectly to apply for the Loan.
18. I consent that the reference contacts provided by me may be contacted for verification of my identity, or as part of
19. I understand and accept that any moratorium or deferment of Instalment that is provided by the Co-Lenders on the Loan
under this Loan Summary shall be at their sole discretion and there shall be no demur or protest by me in this regard.
20. I am, neither directly nor indirectly, related to the Co-Lender's director/s as contemplated under the provisions of
Companies Act, 2013 and I am not a politically exposed person as per the applicable KYC guidelines of RBI.
21. I hereby give my explicit consent to obtain my Credit Information Report (CIR) from the Credit Information Companies
and the fees of buying the CIR will be deducted from the loan disbursed/sanctioned amount, if the option of buying the CIR
22. I admit, acknowledge that any Statement/Certificate provided by the Co-Lenders showing the amount due and payable
by me/us in respect of the Loan shall be conclusive proof of such amounts due and payable by me towards the Co-Lenders.
23. Insurance Policy: This is an optional declaration and applicable only when the Borrower hereby has given his/her
consent to purchase the insurance policy being offered by the insurance service provider via the KreditBee app after he/she
has read and understood the terms of the insurance policy as disclosed to the Borrower during the process of application
23.1 I hereby declare that I was interested in purchasing the insurance policy being offered by the insurance service
provider via KreditBee app and I have read and understood the terms of understand that the insurance policy being
availed by me is being offered to me by the aforesaid insurance service provider and that the Co-Lenders & Lending
Service Provider shall not be responsible in any way with regard to the insurance policy being availed by me or any
other terms and conditions of the insurance policies/products/facilities availed by me from the said insurance service
provider. I hereby declare that I have read all the features, benefits, exclusions and claim process of the insurance
product and have voluntarily opted for the same. I am aware that in case of non-disclosure of material facts or fraud,
there would be no refund of insurance fee paid. I hereby give my explicit consent to the Co-Lenders to deduct the
fees from the Loan amount in relation to the insurance policy availed by me and pay the insurance fee amount to the
23.2 I hereby provide my explicit consent to the Co-Lenders to share my personal details/KYC information, as
required and as legally permissible with the insurance service provider for opting aforementioned insurance
policies/products/facilities.
23.3 I am aware and acknowledge that the Co-Lenders shall not be liable or responsible, in any manner whatsoever
for any claims or disputes that the I may have with the relevant insurance service provider and/or its
agents/partners/group administrator in relation to selling or marketing of any insurance products on the KreditBee
App for which I have consented and authorized the Co-Lenders to make payments into the insurance service
provider bank account by drawing down the Loan and such claims or disputes of mine shall lie exclusively against
such insurance service provider and/or its agents/partners/group administrator. The existence of any claim or dispute
as set out above shall not relieve me of my obligations to pay all Outstanding Balances on the applicable Due Dates
and I agree to continue paying such Outstanding Balance notwithstanding any such claims or disputes.
I HEREBY IRREVOCABLY AND UNCONDITIONALLY CONFIRM THAT I HAVE READ AND UNDERSTOOD THE TERMS AND
CONDITIONS APPLICABLE TO THIS LOAN AS OFFERED BY THE CO-LENDERS AND I UNDISPUTEDLY ACCEPT THE
SANCTION LETTER, KEY FACT STATEMENT, LOAN SUMMARY, BORROWER ACKNOWLEDGEMENT, MITC, SELF
DECLARATION, UNDERTAKING, DOCUMENTS AFTER HAVING READ, ANALYSED, UNDERSTOOD AND ACCEPTED EACH
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BINDING ON ME.
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This Agreement is made on 04/03/2025 at Bhubaneswar by and between SANSKRITI HASTA the details of whom are provided
and
i) Cholamandalam Investment and Finance Company Limited ,a company incorporated under the Companies Act, 1956 (CIN:
L65993TN1978PLC007576) , and registered with Reserve Bank of India as a Non-Banking Financial Company (NBFC) having its
registered office at Chola Crest, C 54 & 55, Super B-4, Thiru Vi Ka Industrial Estate, Guindy, Chennai 600032 ("Lender-1")
ii) Krazybee Services Private Limited ,a company incorporated under the Companies Act, 2013 (CIN:
U65100KA2016PTC086990) having its Registered Office at 3rd Floor, No. 128/9, Maruthi Sapphire, HAL Airport Road, Murgesh
Palya, Bangalore, Karnataka -560017 and its branch office at 10th Floor, Plot No E/3, Khata No 612, Infinia Tower,
Chandrasekhapur, Bhubaneswar, Odisha-751024 registered with the Reserve Bank of India as a Non-Banking Financial Company
(NBFC) bearing Registration No: N 02.00281 dated 25.05.2017. Website: [Link] (hereinafter referred as "Lender-
2")
WHEREAS
A. The Co-Lenders are non-banking financial companies and are engaged in the business of advancing loans.
B. The Borrower has requested the Co-Lenders and the Co-Lenders have agreed to provide Loan upto the amounts as specified in
in the Sanction Letter, the Key Fact Statement and the Loan Summary which shall form part this Agreement and all its Annexures
C. The disbursal and repayment of the Loan will at all times be governed by this Agreement read together with the Loan
D. The Parties agree that the loan is being serviced through the Lender 2's branch at Bhubaneswar bearing address 10th Floor, Plot
1. Definitions.
In this Agreement unless there is anything repugnant to the subject or context thereof, the expressions listed below, if
1.1 "Access Code(s)" means any authentication mode as approved, specified by the Co-Lenders including without
1.2 "Account" means the bank account of the Borrower or third party where the Loan disbursement is requested and
1.3 "Agreement" means this Agreement together will all annexures and exhibits as entered into between the Co-
Lenders and the borrower and shall include all amendments to the Loan Agreement made from time to time.
1.4 "Applicable Law" means any constitution, statute, law, equity, regulation, ordinance, rule, judgment, order,
decree, authorization, clearance, approval, directive, guideline, policy, requirement, or other governmental restriction or
any similar form of decision, or determination by, or any interpretation or administration of any of the foregoing, by any
Governmental authority, whether in effect as of the date of execution of the Transaction Documents or thereafter, as
applicable to a party.
1.5 "Annual Percentage Rate" means the all-inclusive cost of the loan, including cost of funds, credit cost and
operating cost, processing fee, verification fees, maintenance fees, etc., except contingent fees like EMI Bounce
1.6 "Business Day" means a day (other than a Saturday or a Sunday or a public holiday) on which Co-Lenders are
1.7 "Cooling-off Period" means a period of time from the date of disbursement of loan within which the borrower can
change her/ his mind with return or cancellation of the loan, by paying the fees/charges as mentioned in the KFS,
1.8 "Due Date" means the date on which an Instalment of the principal amount of the Loan, Interest and /or any other
amount payable under this document and/or balance of the Loan Amount as the case may be, is due for payment
1.9 "Foreclosure" refers to the complete repayment of the Loan by the Borrower before the scheduled end of the
Tenure. This includes the repayment of the outstanding principal amount, accrued Interest (till date of foreclosure), and
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1.10 "Instalment/EMI/EPI" means the amount of monthly payment specified in the Transaction documents necessary
to amortize the Loan with interest over the period of the Loan.
1.11 "Interest" means the interest payable by the Borrower to the Co-Lenders on the principal outstanding in
1.12 "Key Facts Statement" means a summary of the applicable terms, fees and charges informed to the Borrower
in a standardised format before the Borrower avails the Loan. The Key Facts statement is attached hereunder as a part
of Annexure A
1.13 "Loan"/"Loan Amount" means the loan amount applied for by the Borrower and duly sanctioned by the Co-
1.14 "Loan Summary" means summary of Loan terms specified above and furnished to the Borrower or any other
1.15 "MITCs" means most important terms & conditions of the Transaction Documents annexed as,"Annexure B" to
Agreement;
1.16 "Non-Performing Asset (NPA)" means in case of Interest payments in respect of term loans, an account will be
classified as NPA if the Interest applied at specified rests remains overdue for more than 90 days.
1.17 "Part-Prepayment"/"Part-Prepay" refers to any partial payment made by the Borrower towards the principal
amount of the Loan, in a manner as outlined under this Agreement. Such Part-Prepayment may be subject to specific
terms and conditions, including, but not limited to, Part-Prepayment Charges, fees, as mentioned in the Transaction
Documents. Any such Part-Prepayment shall be applied in a manner as mentioned in this Agreement.
1.18 "Penal Charges" shall mean the Penal Charges identified as such under Key Fact Statement / Sanction Letter
1.19 "Repayment" means the repayment of the principal amount of Loan together with Interest thereon by way of
Instalments including Penal Charges, EMI Bounce Charges commitment and/or any other fees or other dues payable in
1.20 "Repayment Schedule" means the Scheduled process of the repayment of the loan containing the details of the
exact due dates for repayment of the loan, frequency of repayment, breakup between principal and Interest, any other
fees or other dues payable in terms of the Transaction Documents to the Co-Lenders enclosed as "Annexure C".
1.21 "Outstanding Balance" means the Loan, Interest and all other fees and charges, as specified in this Loan
1.22 "Sanctioning Authority" means any agency or person which is duly appointed, empowered or authorized to
enact, administer, implement and/or enforce sanctions, including (without limitation) United Nations Security Council,
Government of India, RBI, United States (Office of Foreign Assets Control), United Nations and European Union.
1.23 "Sanctioned Persons" refer to those persons who are identified in the sanctions list maintained by Sanctioning
Authority.
1.24 "Special Mention Account (SMA)" means an account which is exhibiting signs of incipient stress resulting in
the borrower defaulting in timely servicing of her debt obligations, though the account has not yet been classified as
NPA.
1.25 "Tenure" shall be the time period of the Loan as specified in the Loan Summary.
1.26 "Transaction Documents" shall include the Key Facts Statement, Sanction Letter issued to the Borrower in
relation to this Loan, Borrower Details, General Terms and Customer Consents, Loan Summary, Customer
Acknowledgment, Self Declaration and Undertaking and the Agreement including its annexures, the MITCs, the
Repayment Schedule given in Annexure C and this document and other such documents designated by Co-Lenders as
Transaction Documents.
2. Interpretation
2.1 Capitalized terms used in this Agreement but not defined herein, shall have the meaning ascribed to such terms
3.1 The Co-Lenders have agreed to grant the Loan to the Borrower on the basis of the information and representations
provided in the Loan Summary and other Transaction Documents. Grant of the Loan and acceptance of the Borrower's
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Statement/Sanction letter.
3.2 The Borrower may request for disbursement only if: (a) no Event of Default or potential event of default has
occurred or is continuing, (b) no material adverse event in the opinion of the Co-Lenders has occurred and (c) the
3.3 The Borrower's request for availing the Loan after executing the Loan Agreement shall be irrevocable unless
3.4 Subject to satisfaction of all the conditions precedents, the Co-Lenders shall disburse Loans towards the personal
loan into the Account and the Borrower confirms that the Loan shall be utilized only for the Purpose and subject to the
terms under the Transaction Documents. Any such disbursement made by the Co-Lenders into the Account (whether in
the name of the Borrower or any third party) shall be deemed to be the Loan granted by the Co-Lenders.
3.5 During the Cooling-off Period, the Borrower has the option to foreclose the Loan by paying the complete Loan
Amount. In such event, a one time processing fee will be retained by the Co-Lenders and an amount proportionate to
the Annualized Fixed Rate of Interest for the period until the closure of the Loan will be charged to the Borrower. In
order to know the amount payable, the Borrower has to click on the "Loan Foreclosure" tab on the KreditBee app to
know the full fees payable in respect of Loan Foreclosure. However, upon determining the fees, the Borrower has the
option to pay either (i) directly via KreditBee app by pressing and processing with the "Loan Foreclosure" option or (ii)
use any alternate payment methods available on the KreditBee app to pay the corresponding amount.
4.1 The Loan(s) shall carry Interest at the rate specified in the Loan Summary and the Transaction Documents.
4.2 The Borrower shall pay Interest on the Loan, the unpaid due interest and all other Outstanding Balances and
4.3 In case of an Event of Default, Borrower will, to the extent permitted by Applicable Law, be required to pay the EMI
Bounce Charges and Penal Charges, as set out in the Transaction Documents.
4.4 The Borrower acknowledges and agrees that (i) the rates of Interest specified in the Transaction Documents are
reasonable and that they represent genuine pre-estimates of the loss expected to be incurred by the Co-Lenders in the
4.5 In case the Borrower wishes to make Part-Prepayment of the Loan before the Due Date, such Part-Prepayment will
be subject to Part- Prepayment Charges as mentioned in the Loan Summary and Transaction Documents along with
4.6 In case the Borrower wishes to Foreclose the Loan before the Due Date, such Foreclosure will be subject to Loan
Foreclosure Charges as mentioned in the Loan Summary and Transaction Documents along with other conditions, as
5. Payments:
5.1 The Borrower shall make payment of each Instalment or any other payment under the Transaction Documents on or
before the respective Due Date. No Due Date shall exceed the Tenure of the Loan.
5.2 If the respective Due Date is not a Business Day, then the Borrower agrees that the payment shall be made on the
5.3 All payments shall be made in freely transferable funds without any set off, counter claim or any deduction. The
Borrower shall not deduct or withhold any tax at source from the payment to be made to the Co-Lenders.
5.4 Notwithstanding anything to the contrary, the Co-Lenders may, at any time, cancel the undisbursed portion of the
Loan, if any, and can also recall any or all portion of the Loan on demand in the event of occurrence of an Event of
Default. Upon such recall, the Loan and other amounts stipulated by the Co-Lenders shall be payable forthwith.
5.5 The Borrower shall make repayment of the principal amount under the Loan(s) in such proportion and periodicity as
may be provided in the Transaction Documents or as communicated by the Co-Lenders from time to time
5.6 The Borrower may, subject to payment of the Loan Foreclosure Charges, pay the outstanding principal amounts of
the Loan in full along with accrued interest till the date of foreclosure, before the Due Date.
5.7 Part-Prepayment:
5.7.1 The Borrower shall have the option to Part Prepay any part of the outstanding principal amount, subject to
payment of Part-Prepayment Charges, in a manner as specified in the Transaction Documents, Sanction Letter,
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i. In case the Borrower makes Part-Prepayment on any other date which is not falling on Due Date of Instalment
c. The amount remaining after payments made towards points a and b above, shall be subject to applicable
Part-Prepayment Charges, as set out in the Transaction Documents and applicable taxes over such Part-
d. the balance amount after appropriation / payments of all the payments/charges as set out above, will be
ii. In case the Borrower makes Part-Prepayment on any Due Date of the Instalment):
b. The amount remaining after payments made towards points a above, shall be subject to applicable Part-
Prepayment Charges, as set out in the Transaction Documents and applicable taxes over such Part-
c. the balance amount after appropriation / payments of all the payments/charges as set out above, will be
I. If Customer make any Part Prepayment on any Due Date, then the minimum Part-Prepayment amount that is payable
by the Borrower shall be the sum of all overdue Instalments (if any) and Instalment due as on the date of Part-
II. If Customer make any Part-Prepayment on the date other than Due Date then the minimum Part-Prepayment amount
that is payable by the Borrower shall be the sum of all overdue Instalments (if any) and upcoming Instalment (if any)
and the principal amount of Instalment subsequent to the upcoming Instalment, as stated aforesaid.
5.9 If the Borrower fails to pay Outstanding Balance, and/or any amount payable on the Due Date, the Borrower
shall be liable to pay EMI Bounce Charges and Penal Charges and in case of a continuous default the Penal
6.1 The Borrower makes the following representations and warranties set out below the Co-Lenders:
6.1.1 The Borrower has the competence and has obtained all authorizations (which is in full force and effect) to
enter into and perform his/her obligations under the Transaction Documents;
6.1.2 The Loan once granted by the Co-Lenders under Transaction Documents constitutes legal, valid and
binding obligations of the Borrower enforceable in accordance with their respective terms;
6.1.3 The Borrower is in compliance with all Applicable Laws applicable to him / her and shall continue to abide
by the same
6.1.4 The entry into, delivery and performance by the Borrower of, and the transactions contemplated by the
Transaction Documents, do not and will not conflict: (a) with any Applicable Law; (b) with any document which is
6.1.5 Except to the extent disclosed to the Co-Lenders, no litigation, arbitration, administrative or other
proceedings are pending or threatened against the Borrower or its assets, which, if adversely determined, might
6.1.6 All information communicated to or supplied by or on behalf of the Borrower to the Co-Lenders, whether
directly or through the Lending Service Provider, from time to time, are true and fair/ true, correct and complete
in all respects as on the date on which it was communicated or supplied; and (b) Nothing has occurred since the
date of communication or supply of any information to the Co-Lenders which renders such information untrue or
6.1.7 There is no existing event of default against the Borrower under any financing arrangement availed by the
Page 13
6.1.10 The Borrower has not taken any action and no other steps have been taken or legal proceedings started
by or against him in any court of law/ other authorities for its insolvency, bankruptcy on or in respect of any or all
6.1.11 The Borrower is not a Politically Exposed Person (PEP). PEP are individuals who are or have been
entrusted with prominent public functions in a foreign country including the heads of States/Governments, senior
politicians, senior government or judicial or military officers, senior executives of state-owned corporations and
6.2 Each of the representations set out in Clause 6.1 shall be deemed to be repeated on each day during the Tenure of
the Loan
6.3 The Borrower confirms that the Borrower has not been declared as a wilful defaulter.
7. Covenants:
7.1 The Borrower shall provide all payment mandates including but not limited to electronic clearing service (ECS) or
national automated clearing house (NACH) mandate, as and when demanded by the Co-Lenders, to the Co-Lenders or
7.2 The Borrower hereby covenants that (i) it shall observe and perform all its obligations under the Transaction
Documents; (ii) immediately deliver to the Co-Lenders all documents/information, including but not limited to bank
7.3 The Borrower shall immediately notify the Co-Lenders in writing regarding:
7.3.3 all changes in the location/ address / place of business, other than what has been provided in the KYC
documents.
7.4 In case of any update in the know-your-customer ("KYC") information / documents submitted by the Borrower at the
time of establishment of lender-borrower relationship and thereafter, as necessary, Borrower shall submit to the Co-
Lender the update of such KYC information / documents, within 30 days of such update for the purpose of updating the
records at Co-Lenders.
7.5 Borrower shall ensure that all payment mandates including ECS and NACH mandate, if any, provided to the Co-
Lenders or to any person nominated by the Co-Lenders are honoured at all times and such mandates are not altered or
7.6 The Borrower states that all costs and expenses incurred by the Co-Lenders in the execution of these Transaction
Documents including any applicable stamp duty shall be borne solely by the Borrower.
7.7 The Borrower shall comply with all Applicable Laws (including any anti-money laundering laws and anti-terrorism
7.8 The Borrower shall ensure that the obligations under the Transaction Documents shall at least rank pari passu with
7.9 The Borrower irrevocably and unconditionally agrees that the Borrower shall indemnify and hold harmless the Co-
Lenders, severally and jointly, to the fullest extent permitted under Applicable Law, for all or any losses and liabilities
(including due to claims by a third party), incurred by the Co-Lenders as a result of acts or omissions of the Borrower or
7.10 The Borrower shall submit the details of financials, sales details, stock and book debts statement on such
7.11 The Borrower shall promptly but not later than 5 days provide upon request of the Co-Lenders any further
7.12 The Borrower undertakes to ensure that all information provided to the Co-Lenders shall remain true, valid and
7.13 The Borrower irrevocably and unconditionally agrees to indemnify the Co-Lenders for the misuse of Loan availed
from the Co-Lenders. The Borrower shall use the funds for the legitimate purpose only, as specified in the Loan
Summary.
Page 14
7.14.1 use the fund for purchase of gold in any form, (including primary gold, gold bullion, gold jewellery, gold
coins, units of gold exchange traded funds (ETF) and units of gold mutual funds);
7.14.2 directly or indirectly: (a) use the Loan in any transaction with or for the purpose of financing the activities
of, any person/country currently subject to any sanctions by Sanctioning Authority; and (b) take part in or
financing any activity, production, use of, trade in, distribution of, or otherwise involved in any exclusion list; and
7.14.3 directly or indirectly, make or offer any payment, gift or other advantage which is intended to, or does,
influence or reward any person (whether or not they are in the public sector) for acting in breach of an
expectation of good faith, impartiality or trust or otherwise performing their function improperly.
7.14.4 use the funds to invest in any real estate activities, capital market, equity market, and to repay any
personal loan/ housing loan/ rupee loan or use of the funds for working capital or general corporate purposes.
7.15 The Borrower shall provide end use certificate in a form and manner satisfactory to the Co-Lenders if and as
7.16 The Borrower shall promptly notify the Co-Lenders in writing upon occurrence of any breach of covenant or
representation or occurrence of Event of Default or any terms of the Transaction Documents and the steps, if any, being
taken to remedy it. Upon the breach being reported, the Co-Lenders may, without prejudice to any of its rights under law
or contract, in its sole discretion recommend implementation of corrective measures to remedy such breach in a form,
7.17 Notwithstanding any of the provisions of the Indian Contract Act, 1872 or any other Applicable Law or anything
contained in the Transaction Documents, the amounts repaid by the Borrower shall be appropriated first towards cost,
fees and expenses and other monies; secondly towards interest on cost, fees and expenses and other monies; thirdly
towards Penal Charges, on the delayed payments fourthly towards interest payable under the Transaction Documents
and lastly towards repayment of any principal [Link], however that, the Co-Lender reserves the right to
appropriate the monies received in any other manner as it may deem appropriate in their sole and absolute discretion.
8. Event of Default:
8.1 The Borrower shall be deemed to have committed default on the occurrence of, inter-alia but not limited to, any one
or more of the following events (hereinafter referred to as "Event of Default") and upon the occurrence of any of any of
these events, the entire Outstanding Balance shall become immediately due and payable by the Borrower and further
enable the Co-Lenders to take, initiate and pursue any actions/proceedings as deemed necessary by the Co-Lenders
8.1.1 Default has occurred in the payment of any monies in respect of the Loan (whether at stated Due Date, by
8.1.2 Default (other than a payment default) has occurred in the performance or misrepresentation of any
covenant, condition, and/or all or any part of the agreement or obligations here under on the part of the
Borrower under the Transaction Documents or providing fabricated or incorrect documents or information and
such default has continued for a period of 10 (ten) days after notice in writing thereof has been given to the
Borrower or as the case may be, to such other person, by the Co-Lenders (except where the Co-Lenders are of
the opinion that such default is incapable of remedy, in which event, no notice shall be required).
8.1.3 The Borrower has, or there is a reasonable apprehension that the Borrower would, voluntarily or
involuntarily become the subject of proceedings under any bankruptcy or insolvency law, or is voluntarily or
involuntarily dissolved, or declared insolvent, or if an attachment or distrait has been levied on the Borrower's
assets or any part thereof or certificate proceedings have been taken or commenced for recovery of any dues
from the Borrower or if one or more judgments or decrees have been rendered or entered against the Borrower
and such judgments or decrees are not vacated, discharged or stayed for a period of 30(thirty) days, and such
judgments or decrees involve in the aggregate, a liability which could have a material adverse effect.
8.1.4 Death of the Borrower, lunacy or any other circumstances leading to the borrower becoming legally
8.1.5 Breach of any representation, warranty, declaration or confirmation made or deemed to be made under the
8.1.6 The Borrower is unable or has admitted in writing its inability to pay any of its indebtedness as and when
8.1.7 The security, if any, for the Loan is in jeopardy or ceases to have effect in the sole opinion of the Co-
Lenders.
Page 15
Documents.
8.1.9 The Borrower is in breach of any other loan/facility/any agreement with any other person/ entity.
8.1.11 If the Borrower is charged or convicted by any Court of law or Government / regulatory / supervisory
8.1.12 An event of default howsoever described (or any event which with the giving of notice, lapse of time,
determination of materiality or fulfilment of any other applicable condition or any combination of the foregoing
would constitute an event of default) occurs under any agreement or any indebtedness of the Borrower or
becomes capable at such time of being declared, due and payable under such agreements before it would
8.1.13 One or more events, conditions or circumstances (including any change in Applicable Law) shall occur or
exist which could have a material adverse effect on the ability of the Borrower to fulfil obligations under this
Agreement.
8.1.14 The Borrower shall promptly notify the Co-Lenders in writing upon becoming aware of any default and the
9.1 Upon occurrence of any Event of Default, the Co-Lenders shall jointly or severally be entitled at its absolute
9.2 Call upon the Borrower to pay forthwith the outstanding balance of the Loan together with Interest and all sums
9.3 Call upon the Borrower to pay all claims, costs, losses and expenses that may be incurred by the Co-Lenders
because of any act or default on the part of the Borrower with respect to the Loan and/or for the recovery of the
outstanding dues (including legal/attorney fee) and/or on account of failure of the Borrower of any of the terms and
9.5 The Lender 2 will initially undertake the recovery of Loan. Subsequently, the Lender 2 may, through the Lending
Service Provider or through its Debt Recovery Agents, undertake collection or recovery of the Loan from the Borrower.
For details of Lending Service Provider and the Debt Recovery Agents please refer to [Link]
During the tenure of the loan, the Co-Lenders will regular monitor the loan account transaction of the Borrower to identify a
suspicion/indication of wrongdoing or fraudulent activity in the loan account of the Borrower. Further, the Borrower(s) hereby
permits the Co-Lenders through its authorised representatives/auditors (internal or external) or its agents shall to carry out
any audit/investigation/inspection of loan account. The costs and expenses of such audit/investigation/inspections and/or
11. Confidentiality:
11.1 The Borrower undertakes to keep all the terms and conditions disclosed in the Transaction Documents and other
correspondence exchanged with the Co-Lenders as a part of the Loan as confidential and agrees not to disclose it to
any third party without taking a prior written consent from the Co-Lenders. However, the Co-Lenders shall have the right
to disclose the details of the Borrower to the authorities and Governmental bodies and other bureaus (including credit
bureaus) in order to comply with all the Applicable Laws and to any outsourced service providers and other third parties
for the purpose of enforcing any of their rights under these Transaction Documents and other correspondence
exchanged with the Co-Lenders, provided such disclosure is in compliance with Applicable Laws, including the
guidelines laid down by the RBI and any acts enacted for the protection of disclosure of personal data.
12.1 For ease of operation of the Borrower, Borrower shall have the option of applying for further facilities provided by
the Co-Lender using online secure DLAs of Lending Service Provider as may be specified by the Co-Lender
(hereinafter referred to as "Online Loan").The Online Loan shall be extended to the Borrower subject to the Borrower
complying with the Co-Lender's credit parameters and submitting all documents/information as may be required by Co-
Lender in such form as may be specified by the Co-Lender from time to time.
Page 16
account of the Borrower opened whether with Co-Lenders, Lending Service Provider or the DLA is not compromised or
12.3 The Borrower expressly agrees and acknowledges to have read and understood the terms applicable for usage of
the Online Loan and be bound by such terms and conditions (as amended by the Co-Lenders from time to time) at all
12.4 The Co-Lenders shall have no obligation to verify the authenticity of any transaction/instruction received or
purported to have been received from the Borrower through the Online Loan or purporting to have been sent by the
12.5 All the records of the Co-Lenders with respect to the online request for Loan arising out of the use of the Online
Loan shall be conclusive proof of the genuineness and accuracy of the transaction. While the Co-Lenders shall
endeavour to carry out the instructions promptly, they shall not be responsible for any delay in carrying on the
instructions due to any reason whatsoever, including due to failure of operational systems or any requirement of
Applicable Law.
12.6 Borrower can check the availability of a pre-approved offer that may be made by the Co-Lender through Online
Loan. Any pre-approved offer by the Co-Lender does not constitute grant of loan/ Loan(s) to the Borrower and shall be
12.7 Borrower acknowledges and accepts that the Co-Lender may permit/allow anybody quoting the correct Access
Codes and other details to conduct the type of operations which are permitted under the Online Loan.
13. Notices:
13.1 Any notice or request to be given or made by a party to the other shall be in writing. Such notice or request shall
be deemed to have been duly received by the party to whom it is addressed if it is given or made at the address
specified below or at such other address as may be agreed from time to time.
13.2 Any notice pursuant hereto shall be deemed to be duly given and served if sent by post/ courier/ telegram/
facsimile transmission/ e-mail addressed to the Borrower's address/es mentioned here in above or in such other
electronic mode duly notifying the Borrower and such notice other than by way of e-mail/ other electronic modes shall
be deemed to take effect on the second working day following the date of the posting or the actual date of receipt
whichever is earlier. If the notice is sent through e-mail or any other electronic mode, the notice shall be deemed to be
served when the relevant receipt of such notice being read is given, or where no read receipt is requested by the Co-
13.3 For the Co-Lenders: Registered office address or corporate office address or branch office address as specified
13.4 For the Borrower: The correspondence address as stated in the Borrower Details section of this Agreement.
However, in the event the Borrower is not reachable at his/her correspondence address, all correspondence and
interaction will be undertaken at the permanent address provided by the Borrower. The Co-Lenders may also agree to
act on the basis of request made via registered email ID of the Borrower. Provided however that a notice or
14.1 Any and all claims and disputes arising out of or in connection with the Transaction Documents or its performance
14.2 In the event of any disputes, differences, claims and questions whatsoever between the parties here to arising out
of or in connection with or incidental to or touching these Transaction Documents or the construction or application
thereof or any clauses or thing here in contained or in respect of any account and the duties, responsibilities and
obligations of either party here under or as to any act or omission of any party or as to any other matter in any way
relating to these Transaction Documents or the rights, duties and liabilities of either party under these Transaction
Documents, such dispute shall be referred to and settled by Arbitration in accordance with the Arbitration and
Conciliation Act, 1996 or any statutory modification or re-enactment thereof for the time being in force, such arbitration
being administered either physically through a recognised independent institution or electronically by an independent
institution, in accordance with such institution's Dispute Resolution Rules ("Rules"). The Party invoking the arbitration
("Claimant") shall address a notice to the other Party ("Respondent") suggesting the names of the recognised
independent institution ("Designated Institution"). The Respondent shall either: (i) Confirm in writing acceptance of the
Designated Institution to the Claimant within a period of ten (10) days from the date of notice ("Notice Period") ;or (ii)
Convey objection, if any, in writing to the Claimant, against the proposed name of the Designated Institution within the
said Notice Period and propose the name of an alternate recognised independent institution ("Alternate Institution").
Page 17
receive the details of the Alternate Institution, the Claimant shall be entitled to request the Designated Institution to
nominate the sole arbitrator and such arbitrator shall be deemed to be appointed by both the Parties. In the event, the
Respondent conveys its objection as per (ii) above and proposes the Alternate Institution,the Claimant shall have a
period of ten (10) days to either accept or reject the appointment of such Alternate Institution. If the Claimant rejects the
appoint of the Alternate Institution, then the sole arbitrator will be appointed by a Court having jurisdiction.
14.3 The Parties agree that the aforesaid proceedings shall be carried out by a sole arbitrator appointed under the
Rules. The seat of the arbitration shall be at Bhubaneswar, India. The language of the arbitration shall be English. The
law governing the arbitration proceedings shall be Indian law. Each Party shall bear its own cost of arbitration, however
the losing party shall reimburse the winning party in respect of the costs incurred by the wining party in respect of the
arbitration. The decision of the arbitrator shall be final and binding on the parties. Subject to the above, the competent
14.4 The Co-Lenders shall be entitled at the sole risk and cost of the Borrower to engage one or more person(s) to
collect the Borrower's dues and shall further be entitled to share such information, facts and figures pertaining to the
14.5 The Borrower shall not assign or transfer all or any of its rights, benefits or obligations under the Transaction
Documents. Each Co-Lenders may, at any time, assign or transfer all or any of its rights, benefits and obligations under
the Transaction Documents without any consent or permission from the Borrower.
14.6 The Borrower acknowledges that the Co-Lenders have or may have business and other transactions with third
parties (including those who are in the business of manufacturing, supplying or otherwise dealing with any asset being
financed by the proceeds of this Loan) and hereby waives any conflict of interest that it may have on such arrangement.
Further, the Borrower acknowledges that any contract or arrangement between the Co-Lenders and such third parties
14.7 Other than the fees and charges mentioned in the Transaction Documents, the Co-Lenders reserve the right to
amend this Agreement and Transaction Documents with prior intimation to the Borrower.
15. Taxes:
15.1 All the fees and fees mentioned in this Transaction Document shall be subject to applicable GST as per applicable
GST laws. Any Borrower who is not registered under Goods and Service Tax Act (GST) shall not be eligible to claim
15.2 For the purpose of this clause, the term 'GST' or 'GST law' shall include the Central Goods and Services Tax
('CGST'), the State Goods and Services Tax ('SGST'), Integrated Goods and Services Tax ('IGST'), Union Territory
Goods and Services Tax ('UTGST') and any other taxes levied under the GST related legislations in India as may be
16.1 For ease of operation of the Borrower, the Loan is being sanctioned and provided using an electronic secure
platform ("Platform") and the Borrower has consented to accept the Loan and the terms of such Loan (including the
Transaction Documents) through a one-time password, access code or other forms of secure authentication.
16.2 The Borrower acknowledges and accepts that on receipt of the one-time password, Access Code or other forms of
secure authentication, it shall be assumed that such authentication has been provided by the Borrower and it is the sole
responsibility of the Borrower to ensure that the one-time password, access code or other forms of secure
16.3 Co-Lenders shall have no obligation to verify the authenticity of any transaction or instruction received or
purported to have been received from the Borrower through the Platform or purporting to have been sent by the
Borrower other than by means of verification of the one-time password, access code or other forms of secure
authentication. All the records of the Co-Lenders with respect to the online request for Loan arising out of the use of the
Platform and arising out of the use of the one-time password, access code or other forms of secure authentication shall
be conclusive proof of the genuineness and accuracy of the transaction and shall be binding on the Borrower.
16.4 The Borrower is aware that electronic communications involve certain risks including unauthorized alteration of
data and/ or unauthorized access by third parties thereof. Co-Lenders may (but shall not be obliged to) act as aforesaid
without inquiry as to the identity or authority of he Borrower giving or purporting to give any electronic instruction or as
to the authenticity of any electronic message and may treat the same as fully authorized by and binding on the
Borrower.
Page 18
against all actions, suits, proceedings, costs, claims, demands, charges, expenses, losses and liabilities howsoever
arising in consequence of or in any way related to the Co-Lenders having acted or omitted to act in accordance with or
16.6 The Co-Lenders shall share the copy of the documents executed digitally between the Parties including Schedule-
Cum-Key Fact Statement, summary of products, sanction letter, terms and conditions, account statements, privacy
policies of any third party appointed by the Co-Lender to the Borrower's registered/verified email address/SMS to the
16.7 The Borrower also acknowledges that the execution of the Transaction Documents would be complete only once
the same is accepted by the Co-Lenders and all the conditions specified in the Transaction Documents are duly
complied by the Borrower. Subsequent to signing and acceptance of the Borrower as above, and by one of the Co-
Lenders, both the Co-Lenders and the Borrower shall be deemed to have accepted the Transaction Documents by any
i. online by way of Co-Lenders (jointly or severally) sending an email communicating such completion and attaching
ii. by way of counter-signing or initialling by the hands of its officer on the Transaction Documents or
iii. by way of electronic signature (e-sign) or digital signature by its/their [Link] signing or acceptance of the
Transaction Documents by the Borrower(s), and one of the Co-Lenders the Transaction Documents and any
electronic copy made by/on behalf of the Co-Lenders thereof shall be deemed and treated as the original
Transaction Documents. The Co-Lenders may print paper copies of the electronic record or produce in any such
form at its discretion, of the Transaction Documents and/or of logs/records of signing by the Borrower as aforesaid,
and the same shall be fully binding on the Borrower. The Borrower has no objection to such print-outs or any such
other form (in the discretion of the Co-Lenders) being produced by the Co-Lenders including in evidence in any
court, tribunal or otherwise, to prove the signing, acceptance, execution as above, as well as the contents of the
Transaction Documents.
17.1.1 Borrower can raise their concerns pertaining to the Lending Service Provider, Instalment schedule, Loan
Type, Processing Fee and/ or any other fees or any other concern related to the Loan to authorised
Borrowers are requested to address all their grievances at the first instance to the Grievance Redressal
Ms. Asharani
Address: 4th Floor, Anjaneya Techno Park, No. 147, HAL Old Airport Road,
Email: help@[Link]
17.1.3 The Grievance Redressal Officer may be reached on the number provided above anytime between 10:00
to 19:00 from Monday to Saturday except public holidays or through the e-mail address above. The Grievance
Redressal Officer shall endeavor to resolve the grievance within a period of 14(fourteen) days from the date of
receipt of a grievance.
If the Borrower does not receive a response from the Grievance Redressal Officer within 14(fourteen) days of
making a representation, or if the Borrower is not satisfied with the response received from the Grievance
Redressal Officer, the Borrower may reach the Nodal Officer on the number below anytime between 10:00 to
19:00 from Monday to Saturday except public holidays or write to the Nodal Officer at the e-mail address
below. The contact details of the Nodal Officer are provided below.
Page 19
Address: 4th Floor, Anjaneya Techno Park, No. 147, HAL Old Airport Road,
Email: grievance@[Link]
Borrowers are requested to address all their grievances at the first instance to the Grievance Redressal
For Lender-1 :
Address: ASV Adarsh Complex, 719, Pathari Road, off Mount road, Near Thousands Light Metro station,
Contact:: 044-40906114
The Lender 1 has laid out a detailed grievance redressal mechanism in line with the extant guidelines of RBI.
For Lender-2 :
Address: 3rd Floor, No. 128/9, Maruthi Sapphire, HAL Airport Road
Alternate Address: 10th Floor, Plot No E/3, Khata No 612, Infinia Tower,
Email: reachus@[Link]
17.2.2 The Grievance Redressal Officer may be reached on the number provided above anytime between 10:00
to 19:00 from Monday to Saturday except public holidays or through the e-mail address above. The Grievance
Redressal Officer shall endeavour to resolve the grievance within a period of 14(fourteen) days from the date of
receipt of a grievance.
If the Borrower does not receive a response from the Grievance Redressal Officer within 14(fourteen) days of
making a representation, or if the Borrower is not satisfied with the response received from the Grievance
Redressal Officer, the Borrower may reach the Nodal Officer on the number below anytime between 10:00 to
19:00 from Monday to Saturday except public holidays or write to the Nodal Officer at the e-mail address
below. The contact details of the Nodal Officer are provided below.
Lender-2
Address: 3rd Floor, No. 128/9, Maruthi Sapphire, HAL Airport Road
Email: grievance@[Link]
Page 20
Officer within 1(one) month from the date of making a representation to the Co-Lenders, or if the Borrower is not
satisfied with the response so received, a complaint may be made in accordance with the 'Reserve Bank-
Integrated Ombudsman Scheme, 2021' ("Ombudsman Scheme") to the Ombudsman in whose jurisdiction the
office of the Co-Lenders complained against, is located. For contact details of the Ombudsman and for salient
respectively. A copy of the Ombudsman Scheme is available on the website of the Reserve Bank of India at
Page 21
Lender 1 - 50400
Disbursal Schedule
5 Instalment details
6 Interest rate (%) and type (fixed or floating or hybrid) 22 % Fixed p.a.
NA NA NA NA NA | NA NA | NA
8 Fee/Charges
Lender 1: Rs. 0
Insurance charges
(ii) One-time Rs. 755
[INR][Optional]
Credit information
[Optional]
Fees
Page 22
Fees]
(i) Penal charges, if any, in case of delayed payment Charges and Penal Charges will be calculated on
(ii) Other penal charges, if any repayment default. It shall be calculated at the
(iii) Foreclosure Charges Foreclosure Charges shall be the amount, being the
Charges for switching of loans from floating to fixed rate and vice
(iv) NA
versa
Page 23
Clause 9.5
the Lender 2 may, through the Lending Service Provider or through its
the Borrower. For details of Lending Service Provider and the Debt
Clause of Loan agreement relating to
1 Recovery Agents please refer to [Link]
engagement of recovery agents
Clause 14.4
The Co-Lenders shall be entitled at the sole risk and cost of the
and shall further be entitled to share such information, facts and figures
Clause 17
reachus@[Link]
Contact: 044-40906114
Email: gro@[Link]
Email: reachus@[Link]
Contact: 044-40906114
Email: Principalnodalofficer@[Link]
Email: grievance@[Link]
Email: help@[Link]
Page 24
In case of lending under collaborative lending arrangements (e.g., co-lending/ outsourcing), following additional details
5
may be furnished:
Name of originating RE, along with Name of the partner RE, along with its
Blended rate of interest
its funding proportion proportion of funding
on prepayment of loan
For the purpose of undertaking collection and recovery of the Loan, the Lender will initially
Details of LSP acting as
undertake the recovery of Loan. Subsequently, the Lender may, through the Lending
recovery agent and
ii Service Provider or through its Debt Recovery Agents, undertake collection or recovery of
authorised to approach the
the Loan from the Borrower. For details of Lending Service Provider and the Debt
borrower
Recovery Agents please refer to [Link]
* The first EPI amount captured shall include the broken period interest (if applicable). For the remaining EPI amount, please
** Commencement of the repayment may vary based on the actual date of disbursement of the Loan. In such scenarios a
Page 25
2. Capitalized terms used but not defined hereunder shall have the meaning ascribed to the term in other Transaction Documents.
3. The Borrower acknowledges and confirms that the below mentioned are the most important terms and conditions in the
Transaction Documents in relation to the Loan (and which would apply to the Borrower in respect of the Loan, upon disbursal of
the Loan by the Co-Lenders) and they shall be read in conjunction with the Loan Summary(s), and the Agreement
Purpose Personal reason (or such other purpose as may be approved by the Co-Lenders from time to time)
Total Loan Amount (Principal Loan Amount) - INR 63000 towards personal loan
Tenure 9 months
If the Borrower makes Part-Prepayment of the Loan Amount on any other date which is not falling
on Due Date of the Instalment(not amounting to Foreclosure), the Borrower shall be required to pay
Part - Prepayment Charges at 4%, of the principal amount prepaid, after adjusting any overdue
Part Prepayment Charges
amounts, and/or immediately succeeding Instalment.
(INR)
If the Borrower makes Part-Prepayment of the Loan Amount (not amounting to Foreclosure), on any
Due Date of the Instalment, the Borrower shall be required to pay Part-Prepayment Charges at 4% ,
of the principal amount prepaid, after adjusting any due, and/or overdue amounts.
May be applicable at the discretion of Co-Lenders. If the Borrower chooses to foreclose the Loan,
Loan Foreclosure
Loan Foreclosure Charges shall be the amount, being the higher of, (i) 4% of the principal amount
Charges (INR)
outstanding as on the due date of foreclosure or (ii) Rs. 50
This EMI Bounce Charge will only apply on the first occurrence of the EMI repayment
EMI Bounce Charge (INR) default. It shall be calculated at the lower of: (i) 4 % of the principal amount forming part of
Penal Charges for a continuing default in repayment of EMI from day 2 and continuing for
maximum of 180 days shall be calculated at an annualized rate of 36% p.a which will be
applicable per day on principal overdue* amount *round to nearest rupee. No penalty
charges will be levied beyond the period of 180 days if an EMI continues to remain
outstanding beyond such period of 180 days. For the avoidance of doubt, it is hereby
clarified that the EMI Bounce Charges and Penal Charges will be calculated on the principal
Penal Charges (INR)
overdue amount only and shall be levied distinctly and separately from the components of
the principal overdue amount and the loan interest. These charges are not added to the rate
of interest against which the loan has been advanced and are also not subject to any further
commensurate to the default and are levied in a non-discriminatory manner for this loan
product.
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Period)
4. The Borrower understands that the Co-Lenders have adopted risk-based pricing, which is arrived at by taking into
account, broad parameters like the Borrower financial and credit profile.
5. The Borrower acknowledges and confirms having received a copy of each Transaction Document and agrees that this
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Repayment Schedule
Outstanding
Installment Principal Interest Instalment
Principal Due Date
No. (in Rupees) (in Rupees) (in Rupees)
(in Rupees)
The Co-Lenders shall be classifying and/or reporting the Borrower's loan account as a stressed loan account in
accordance with Applicable Laws. In this regard, the Borrower must note the following illustrations:
i. If the Due Date for repayment of an Installment is March 31st and the Borrower fails to pay the relevant Installment amount on
such date in full before the closure of the day-end process, the loan account of the Borrower shall be classified and reported as
ii. If the aforesaid Installment amount continues to remain overdue for a period of 30 days from the Due Date, that is, the Borrower
fails to pay the relevant Installment amount in full before the closure of the day-end process on the 30th day from the Due Date,
the loan account of the Borrower shall be classified and reported as a special mention account-1 ("SMA-1") on April 30th.
iii. If the aforesaid Installment amount continues to remain overdue for a period of 60 days from the Due Date, that is, the Borrower
fails to pay the relevant Installment amount in full before the closure of the day-end process on the 60th day from the Due Date,
the loan account of the Borrower shall be classified and reported as a special mention account-2 ("SMA-2") on May 30th
iv. If the aforesaid Installment amount continues to remain overdue for a period of 90 days from the Due Date, that is, the Borrower)
fails to pay the relevant Installment amount in full before the closure of the day-end process on the 90th day from the Due Date,
the loan account of the Borrower shall be classified and reported as a non-performing asset ("NPA") on June 29th.
v. A loan account that has been classified as NPAs by the Co-Lenders may be upgraded as "standard" asset only if entire arrears of
vi. Note: Illustrations provided above are only indicative of the classification and reporting practices that will be followed by the Co-
Lenders and do not dilute the liability of the Borrower to pay the entire Repayment amounts due and payable by the Borrower to
the Co-Lenders.
(Note: The Due Date, Interest and repayable amount is subject to change as per the disbursement date of the Loan
Amount.)
ACKNOWLEDGEMENT: Co-Lenders acknowledges receipt of your Loan Summary together with the Transaction
Documents. We will revert within 5 working days subject to furnishing the necessary documents to Co-Lender's
satisfaction.
Annexure D
Not Applicable
Annexure E
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