Health4Me
Health4Me members have
access to a doctor, 24/7
You get free access to Hello Doctor, a mobile-phone-based
service that gives you 24/7 access to doctors – it’s like having
a doctor on call in your pocket wherever you go. You also have
unlimited access to online health information via
Hello Doctor.
Hello Doctor consultations are unlimited, and can either be chat,
phone call or video call (virtual) consultations, at no cost to you.
Hello Doctor scripting
Hello Doctor consultations include unlimited scripting of
Schedule 1 to Schedule 4, formulary-based medication where
required. The script is sent directly to your nearest Dis-Chem,
Clicks or MediRite pharmacy of choice for collection of your
medication.
Hello Doctor consultations also include referrals for pathology
and radiology, according to the applicable Health4Me pathology
and radiology lists.
How to contact Hello Doctor
*** ***
or Via the or Via the
Via Momentum
USSD process
WhatsApp app
Add +27 860 10 29 03 as a
contact on your phone and
*120*394*120#
send a “Hi” on WhatsApp
Download the
No airtime
needed! Momentum app
+27 860 10 29 03 from Google Play,
the App Store or
AppGallery
Quality, affordable
healthcare solutions
Make the smart choice
The way in which we consume and access healthcare has forever changed, the new digital age in healthcare, has us engaging with healthcare providers digitally,
through virtual doctor consultations.
We all previously incurred travel costs to get to the doctors’ rooms and spent time in waiting rooms with other sick patients, but we are seeing a smarter, more
patient-centric approach.
You can choose how you want to engage with the doctor:
• in person, or virtually with access to qualified GPs at Hello Doctor
• anywhere, at any time and in your chosen language
• no more spending time in waiting rooms
• all from the comfort of your home
• with easy access from the palm of your hand.
Momentum Health4Me saves you time and unnecessary costs, all while giving you access to unlimited GP consultations.
Get quick and easy access to unlimited GP visits
Although Health4Me members have unlimited access to Network GP visits, you will need a Hello Doctor pre-authorisation for every Network GP visit from the
4th visit onwards, per beneficiary.
If you are registered on the Maternity benefit, Chronic benefit or HIV benefit programme, you will get an additional 2 Network GP visits per benefit
programme that you are registered on, that do not require a Hello Doctor pre-authorisation.
Smart ways to contact Hello Doctor to unlock additional GP visits
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Via Via the USSD Via the Momentum app
WhatsApp process
+27 860 10 2903 *120*394*120#
Step 1 Save +27 860 10 29 03 as a contact on Dial *120*394*120# and follow the prompts. Log in to the Momentum app.
your phone.
Step 2 Open the saved contact in WhatsApp Select 1 to view your available visits and Select “Health4Me”, then “GP visits” and
and send a “Hi”. authorisation numbers. then “Request GP authorisation”.
Follow the easy step-by-step process that Select 3 to request a doctor to contact you, then Choose the member that you want to unlock
will guide you through the Hello Doctor provide consent to engage on the tele-health a visit for and click on “Unlock GP visit”. On
authorisation process. platform. the next screen, include the member’s details
and select either a phone call or video call.
Select 1 again to continue with your request.
Scan the QR code to start a WhatsApp chat Provide consent to engage on the
The WhatsApp QR code will only work if you have an tele-health platform and then click on
active data/internet connection on your cell phone.
“Submit” to request a doctor to contact you.
Step 3
You will receive a notification to confirm that your request has been submitted.
Step 4
Hello Doctor will call you back to see whether they can help you over the phone or, if they are unable to, they will unlock a Network GP
visit for you, and recommend that you visit a Network GP.
If the doctor authorises your visit:
• You will receive an SMS with an authorisation number. You can also view the authorisation number on the Momentum app by
selecting “GP visits”, then “GP visit authorisation and claims history” and then choosing the member you want to view the
authorisation for.
• Remember to take the authorisation number with you when you visit your Network GP.
• Authorisations are valid for 3 days. Make sure that you see a Network GP as soon as possible after you receive the authorisation.
momentum.co.za [email protected]
0860 10 29 03 268 West Avenue, Centurion, 0157
Momentum Health4Me is not a medical scheme product, and is not a substitute for medical scheme membership. Quality, affordable
Momentum Health4Me is administered by Momentum Health Solutions, registration number 1969/016884/07, a Juristic Representative healthcare solutions
on the Momentum Healthcare Distribution Limited FSP license 27728 and the product is underwritten by Momentum Metropolitan Life
Limited, registration number 1904/002186/06, an authorised insurer and financial services provider. Terms and conditions apply.
