Udit Verma
[email protected]/ 8269694339
Professional Summary
Software Engineer - Pega
• Certified Pega Senior System Architect with 4 years of experience.
• Having knowledge in case management, flow actions and Service Level Agreement.
• Having a deep understanding of Agents, queue processors and job schedulers.
• Strong understanding of Pega Smart Dispute best practices and industry
standards, ensuring
compliance and delivering high-quality solutions.
• Experienced in configuring Pega components such as case types, data
elements, user interfaces as per effective Enterprise Class Structure (ECS).
• Having knowledge in various UI Components like Layouts configurations,
strong understanding of Sections rules.
• Having knowledge in PEGA debugging tools like Tracer, Live UI and Clipboard.
• Continuously stay updated with the latest advancements and updates in Pega
Smart Dispute, actively seeking opportunities for professional growth and skill
enhancement.
Education Summary
B.tech (Computer Science) from Medi-Caps University, Indore, M.P.
Key Skill
Operating Systems
Windows 7,10 Database
PostgreSQL
Technologies PEGA (Pega V8.4, 8.6 , Infinity
24.1) Domain Banking & Finance
Certifications
• Certified Pega Senior System Architect v8.6
• Certified Pega System Architect v8.4
Work History
Capgemini Pvt Ltd | Consultant B2 | February 2025 - Present
Bits In glass Pvt Ltd | Software Engineer | March 2021 – February 2025
Project Summary
Project 1 : Digital Corporate Governance (DCG) – BIG | Software Engineer | Pega
Infinity '24.1
Digital corporate governance is a constellation project that refers to the practices that guide
how an organization uses digital technology to enhance its governance processes, decision-
making, and overall accountability.
Responsibilities:
• Developed and implemented business rules utilizing Flow, Flow actions, and
When Rules.
• Employed Validation logic to validate the User Interface.
• Implemented routing logic and complex child cases linkage scenarios.
• Utilized Clipboard and Remote Tracer tools for effective debugging and
troubleshooting purposes.
Project 2 : Despacho Previo– CPKC, Canadian Pacific Kansas City| Software
Engineer | Pega 8.4
This project is to migrate and implement the Despacho Previo process as a component within
the overall Customs Clearance process for Mexico imports.
The project aims to develop an application for an existing Despacho Previo process to
smoothen the passage of southbound shipments across US to Mexico border by providing
clearance of the required custom documents.
Responsibilities:
• Developed and implemented business rules utilizing Flow, Flow actions,
Decision Table, and When Rules.
• Employed Server side and Client side Validation rules to validate the User Interface.
• Worked on complex reporting as per business requirement.
• Utilized Clipboard and Tracer tools for effective debugging and troubleshooting purposes.
Project 3 : Smart Dispute – HSBC | Software Engineer | Pega 8.3
Pega Smart Dispute is a powerful solution Pega framework that helps credit and debit
card issuers and acquirers automate the resolution of disputes and chargebacks,
dramatically reducing processing costs and time-to-resolution. Smart Dispute automates
processing activities and actively guides dispute handlers through processes that require
human intervention. Some specific capabilities of Smart Dispute include: Full lifecycle
case management for credit/debit card dispute and fraud claims. Global chargeback
regulations for Visa and Mastercard. Guided processes to ensure accuracy and
consistency.
Responsibilities:
• Collaborate with stakeholders, including business users, and development teams,
to understand and analyze the requirements.
• Write clean, efficient, and maintainable code following coding standards and
best practices.
• Conduct unit testing and debugging of software components to ensure their
accuracy, reliability, and performance.
• Assist in the identification and resolution of technical issues and bugs during
the development and testing phases.
• Ensure that software documentation is complete, up-to-date, and easily accessible to
the team.
• Worked with production support team and have a chance to understand how
ethoca is involved in Smart Dispute.
