AKUNOORU CHANDU CHARY

Senior Process Consultant

E +91-8247246759  chanduakunooru@[Link] q [Link]  Saidabad, Hyderabad

WORK EXPERIENCE PROFESSIONAL SUMMARY

Senior Process Consultant Process consulting professional with over 3 years of
experience in process optimization and client
Hinduja Global Solutions Private Limited
management, expert in streamlining workflows and
08/2022 - Present Hyderabad
compliance auditing. My key achievements include
Key Responsibilities: achieving 100% compliance with financial regulations
• Conducted internal audits on expense reporting, procurement processes, and while processing over 200 invoices daily for three
financial controls to ensure compliance. months, and resolving 97% of client inquiries on first
• Processed an average of 200+ invoices per day, ensuring timely and accurate contact. Seeking a Correspondence Process Specialist
payments to vendors & clients position at [Company Name], where I bring my
• Calculated UK, Australian and Indian tax and validated invoices as per process optimization and client management skills to
instruction from the client support your mission of ensuring compliance and
• Reviewed and assessed the effectiveness of expense management procedures efficient document handling.
and compliance with internal policies
• Identified and investigated discrepancies, inaccuracies, and potential fraud,
implementing corrective actions to resolve issues
EDUCATION
• Solved client-related queries and posted them to the PR Bachelor of Commerce in Computers
• Ensured expenses complied with relevant financial regulations and tax laws,
([Link])
such as VAT or GST requirements
Pragathi Mahavidya Degree College
Dedicated Client Specialist 04/2019 - 09/2021 Hyderabad
Hinduja Global Solutions Private Limited
01/2023 - Present Hyderabad PROJECTS
Key Responsibilities:
AI Chat Bot
• Promoted as the HCL Client Specialist, ensuring seamless report processing
01/2025 - 03/2025 Hyderābād, India
while maintaining a 100% quality record.
Testing and refining an AI chatbot for process
Subject Matter Expert (SME) automation by validating responses, identifying
inaccuracies, and providing feedback to enhance
Hinduja Global Solutions Private Limited
accuracy and efficiency.
04/2023 - Present Hyderabad
• Contributed to AI model training, enhancing
Key Responsibilities:
efficiency in handling client queries.
• Trained and guided new hire batches, ensuring seamless integration into • Identified inaccuracies in responses and provided
workflows and adherence to compliance standards. feedback to improve chatbot learning.
• Handled escalated issues, coordinated foreign language queues, and resolved
service-related inquiries.
• Provided specialized knowledge and technical assistance for complex issues, SKILLS
ensuring efficient resolution.
Critical Thinking Attention to Detail

KEY ACHIEVEMENTS Communication Problem-Solving

f Quality Compliance Achievement

Leadership Adaptability Teamwork
Achieved 100% compliance with financial regulations while processing over
200 invoices daily for 3 months.
Time Management Resilience
 Client Inquiry Resolution Rate
Resolved 97% of client inquiries on first contact through detailed customer Patience
correspondence.
TECHNICAL SKILLS
Y Operational Efficiency Enhancement
Implemented process improvements that enhanced operational efficiency w MS-Office
by 10% within one month.
j Outlook

g Troubleshooting

m Fraud Detection