CPPREP4503

Present at hearings in
real estate

ASSESSMENT
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 ASSESSMENT INFORMATION FOR
LEARNERS
Throughout your training we are committed to your learning by providing a training
and assessment framework that ensures the knowledge gained through training is
translated into practical on the job improvements.

You are going to be assessed for:

 Your skills and knowledge using written and observation activities that apply
to the workplace.

 Your ability to apply your learning.

 Your ability to recognise common principles and actively use these on the job.

All of your assessment and training is provided as a positive learning tool. Your assessor
will guide your learning and provide feedback on your responses to the assessment
materials until you have been deemed competent in this unit.

How you will be assessed

The process we follow is known as competency-based assessment. This means that
evidence of your current skills and knowledge will be measured against national
standards of best practice, not against the learning you have undertaken either recently
or in the past. Some of the assessment will be concerned with how you apply your skills
and knowledge in the workplace, and some in the training room as required by each
unit.

The assessment tasks have been designed to enable you to demonstrate the
requirements of the performance criteria and knowledge in this unit to successfully
demonstrate competency at the required standard.

Your assessor will ensure that you are ready for assessment and will explain the
assessment process. Your assessment tasks will outline the evidence to be collected and
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how it will be collected, for example; a written activity, case study, or demonstration and
observation.

The assessor will also have determined if you have any special needs to be considered
during assessment. Changes can be made to the way assessment is undertaken to
account for special needs and this is called making Reasonable Adjustment.

What happens if your result is ‘Not Yet Competent’ for one or more
assessment tasks?
Our assessment process is designed to answer the question “has the desired learning
outcome been achieved yet?” If the answer is “Not yet”, then we work with you to see
how we can get there.

In the case that one or more of your assessments has been marked ‘NYC’, your trainer
will provide you with the necessary feedback and guidance, in order for you to resubmit
your responses.

What if you disagree on the assessment outcome?

You can appeal against a decision made in regards to your assessment. An appeal should only
be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel
you have sufficient grounds to believe that you are entitled to be assessed as competent. You
must be able to adequately demonstrate that you have the skills and experience to be able to
meet the requirements of units you are appealing the assessment of.

Your trainer will outline the appeals process, which is available to the learner. You can request a
form to make an appeal and submit it to your trainer, the course coordinator, or the
administration officer. The RTO will examine the appeal and you will be advised of the outcome
within 14 days. Any additional information you wish to provide may be attached to the appeal
form.

What if I believe I am already competent before training?

If you believe you already have the knowledge and skills to be able to demonstrate
competence in this unit, speak with your trainer, as you may be able to apply for
Recognition of Prior Learning (RPL).

Assessor Responsibilities

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Assessors need to be aware of their responsibilities and carry them out appropriately.
To do this they need to:

 Ensure that participants are assessed fairly based on the outcome of the
language, literacy and numeracy review completed at enrolment.

 Ensure that all documentation is signed by the learner, trainer, workplace

supervisor and assessor when units and certificates are complete, to ensure
that there is no follow-up required from an administration perspective.

 Ensure that their own qualifications are current.

 When required, request the manager or supervisor to determine that the

learner is ‘satisfactorily’ demonstrating the requirements for each unit.
‘Satisfactorily’ means consistently meeting the standard expected from an
experienced operator.

 When required, ensure supervisors and learners sign off on third party
assessment forms or third party report.

 Follow the recommendations from moderation and validation meetings.

How should I format my assessments?

Your assessments should be typed in an 11 or 12 size font for ease of reading. You must
include a footer on each page with the learner name, unit code and date. Your
assessment needs to be submitted as a hardcopy or electronic copy as requested by
your trainer.

How long should my answers be?

The length of your answers will be guided by the description in each assessment, for
example:

Type of Answer Answer Guidelines

Short Answer 4 typed lines = 50 words, or

5 lines of handwritten text

Long Answer 8 typed lines = 100 words, or

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 1
10 lines of handwritten text = of a foolscap page
3

Brief Report 500 words = 1 page typed report, or

1
50 lines of handwritten text = 1 foolscap handwritten pages
2

Mid Report 1,000 words = 2 page typed report

100 lines of handwritten text = 3 foolscap handwritten pages

Long Report 2,000 words = 4 page typed report

200 lines of handwritten text = 6 foolscap handwritten pages

How should I reference the sources of information I use in my

assessments?
Include a reference list at the end of your work on a separate page. You should reference
the sources you have used in your assessments in the Harvard Style. For example:

 Website Name – Page or Document Name, Retrieved insert the date. Webpage
link.

 For a book: Author surname, author initial Year of publication, Title of book,
Publisher, City, State.

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 ASSESSMENT GUIDE
The following table shows you how to achieve a satisfactory result against the criteria
for each type of assessment task. The following is a list of general assessment methods
that can be used in assessing a unit of competency. Check your assessment tasks to
identify the ones used in this unit of competency.

Assessment Method Satisfactory Result Non-Satisfactory Result

You will receive an overall result of Competent or Not Yet Competent for this unit. The
assessment process is made up of a number of assessment methods. You are required to
achieve a satisfactory result in each of these to be deemed competent overall. Your
assessment may include the following assessment types.

Questions All questions answered Incorrect answers for one

correctly or more questions

Answers address the Answers do not address

question in full; referring the question in full. Does
to appropriate sources not refer to appropriate or
from your workbook correct sources.
and/or workplace

Third Party Report Supervisor or manager Could not demonstrate

observes work consistency. Could not
performance and confirms demonstrate the ability to
that you consistently meet achieve the required
the standards expected standard
from an experienced
operator

Written Activity The assessor will mark the Does not follow
activity against the guidelines/instructions
detailed
guidelines/instructions

Attachments if requested Requested supplementary

are attached items are not attached

All requirements of the Response does not

written activity are address the requirements
addressed/covered. in full; is missing a
response for one or more
areas.
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 Assessment Method Satisfactory Result Non-Satisfactory Result

You will receive an overall result of Competent or Not Yet Competent for this unit. The
assessment process is made up of a number of assessment methods. You are required to
achieve a satisfactory result in each of these to be deemed competent overall. Your
assessment may include the following assessment types.

Responses must refer to One or more of the

appropriate sources from requirements are
your workbook and/or answered incorrectly.
workplace Does not refer to or utilise
appropriate or correct
sources of information

Observation/Demonstration All elements, criteria, Could not demonstrate

knowledge and elements, criteria,
performance evidence are knowledge and
demonstrated at the performance evidence at
appropriate AQF level the appropriate AQF level

Case Study All comprehension Lack of demonstrated

questions answered comprehension of the
correctly; demonstrating knowledge required to
an application of complete the case study
knowledge of the topic questions correctly. One
case study. or more questions are
answered incorrectly.

Answers address the Answers do not address

question in full; referring the question in full; do not
to appropriate sources refer to appropriate
from your workbook sources.
and/or workplace

Practical Activity All tasks in the practical Tasks have not been
activity must be completed completed effectively and
and evidence of evidence of completion
completion must be has not been provided.
provided to your
trainer/assessor.
All tasks have been
completed accurately and
evidence provided for
each stated task.

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 Assessment Method Satisfactory Result Non-Satisfactory Result

You will receive an overall result of Competent or Not Yet Competent for this unit. The
assessment process is made up of a number of assessment methods. You are required to
achieve a satisfactory result in each of these to be deemed competent overall. Your
assessment may include the following assessment types.

Attachments if requested Requested supplementary

are attached items are not attached

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 ASSESSMENT COVER SHEET
Assessment Cover Sheet

Learner’s name: TILAK NAILESHKUMAR PATEL

Assessors Date
22/10/2024
Name: Submitted:

The following questions are to be completed by the assessor:

Is the Learner ready for assessment? Yes No

Has the assessment process been explained? Yes No

Does the Learner understand which evidence is to be

Yes No
collected and how?

Have the Learner’s rights and the appeal system been

Yes No
fully explained?

Have you discussed any special needs to be considered

Yes No
during assessment?

The following documents must be completed and attached:

 Written Activity and Checklist

The learner will complete the written activity provided to S NYS

them by the assessor. The Written Activity Checklist will
be completed by the assessor.

 Practical Activity Checklist

The learner will demonstrate a range of skills and the

assessor will observe where appropriate to the unit. The S NYS
Practical Activity Checklist will be completed by the
assessor.

 Questions and Questions Checklist

The learner will answer a range of questions either S NYS

verbally or written. The Questions Checklist will be
completed by the assessor.

Learner Declaration

I agree to undertake assessment in the knowledge that information gathered will only
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 be used for professional development purposes and can only be accessed by the RTO

I declare that:

 The material I have submitted is my own work

 I have kept a copy of all relevant notes and reference material that I used in the
production of my work

 I have given references for all sources of information that are not my own,
including the words, ideas and images of others

Learner
TILAK PATEL Date: 22/10/2024
Signature:

Result and Feedback

Feedback to Learner:

Overall Outcome Competent Not yet Competent

Assessor
Date:
Signature:

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 WRITTEN ACTIVITY
Your task is to write the answers to each of the following questions. Answers should
exceed 50 words but no more than 300 words for each questions:

1. Identify the legislation (commonwealth and state or territory), and the local
government regulations which are relevant to presenting at hearings in real
estate

Following are the legislation :

The Property and Stock Agents Act 2002 No 66, and the Property and Stock Agents
Regulation 2014 (NSW) – these regulate the activities of real estate agents acting as
rural property and stock agents; revise from earlier if needed

The Real Property Act 1900 (NSW) and the Real Property Regulation (2019) – these
protect ownership of private property (e.g. via registered land titles)

The Residential Tenancies Act 2020 (NSW) and the Residential Tenancies Regulation
2019 – these protect the rights of tenants (or lessees or enters) and landlords who
enter into an agreement to lease a residential property

The Retail Leases Act 1994 (NSW) – this protects the rights of rights of tenants (or
lessees or enters) and landlords who enter into an agreement to lease a commercial
property for retail purposes (e.g. a shop, or similar)

The Strata Schemes Management Act 2015 (NSW), the Strata Schemes management
Regulation 2016 (NSW), the Strata Schemes Development Act 2015 (NSW) and the
Strata Schemes Development Regulation 2016 (NSW) – these protect the rights of
people involved in a strata arrangement. In a strata scheme, a building or collection
of buildings has been divided into ‘lots’, and a person or group purchases or rents
part of the lot (e.g. one apartment)1

1
[Link]
property/buying-into-a-strata-scheme#:~:text=Listen-,Strata%20schemes,been%20divided%20into
%20%27lots%27.&text=When%20a%20person%20buys%20a,property%20with%20other%20lot
%20owners.
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 2. What disclosure requirements are relevant to presenting at hearings in real
estate?

To participate in a real estate hearing, the first step is submitting an application to

the relevant body, like NSW Fair Trading or NCAT. They’ll outline the required
documents, which usually include:

- An application form (online or PDF).

- Your details and those of the other parties involved.

- A statement about the orders you're requesting, with supporting documents.

It’s crucial to complete this documentation accurately, as it determines if your

matter will be heard. Ensure all information is up-to-date and correct.

When preparing documents for the hearing:

- Organize them neatly in binders for easy access.

- Make copies of important documents to share with the other party and the
hearing body.

Submit any required documents ahead of time.

3. Ethical standards relating to presenting at hearings in real estate

Real estate agents need to follow a few key ethical principles, including:

- Staying neutral when dealing with different parties.

- Disclosing and managing any conflicts of interest.

- Providing excellent customer service at all times.

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 - Using negotiation and problem-solving skills when needed.

- Handling money properly and ensuring it’s accounted for according to policies.

- Protecting the privacy of buyers and sellers.

- Seeking help if a task is beyond your expertise.

Always follow your organization’s policies and procedures to meet legal and
ethical standards.

4. What are the protocols to follow when presenting at hearings in real estate?

It's important to respond appropriately to questions and directions during a

hearing. This includes:

- Following all instructions from the hearing body.

- Giving clear and concise answers like "yes," "no," or "I cannot recall," and
providing further details only if asked.

- If you’re unsure of an answer, say so. You can ask to check your evidence if
needed.

- Listen carefully to the questions, as they are often asked to uncover specific
details. Focus on answering directly.

- If you don’t understand the question, ask for it to be repeated or rephrased.

Always give a straight answer. Avoid being evasive, as the question

will be repeated until it's fully addressed.

5. Explain the purpose and the role of conciliation in the real estate industry
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 Before a formal hearing takes place, disputes may go through mediation or
conciliation. The goal of conciliation is for both parties to meet—sometimes with
a neutral conciliator—and try to resolve the issue together. This process helps
avoid the need for a full hearing, which can be expensive, stressful, and time-
consuming.

Conciliation allows both sides to discuss their concerns and work towards a
compromise that suits everyone. During this process, it's important to:

- Understand and respect each other's perspectives.

- Be ready to negotiate.

- Come up with potential solutions.

Only agree to terms that you believe are fair.

6. Discuss the role and the jurisdiction of hearings of matters that relate to property
operations

Role and jurisdiction of hearings of matters relating to

property operations
It is important that you are familiar with the role and jurisdiction of bodies which hear
matters relating to property operations. Consider the following information:

Hearing Body Role Jurisdiction

 NSW Fair Trading To hear matters suitable for NSW

mediation/conciliation.

 NCAT To hear disputes between parties NSW

which cannot be resolved through
mediation/conciliation.

 NSW Local/District To hear legal civil and criminal NSW – local

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 Court issues, and to enforce NCAT areas/districts
orders.
All Australia
 Federal Courts To hear federal matters (e.g.
involving parties in different
states/territories, air
carriage/maritime issues, etc.)

7. What are the key features of the rules of evidence?

You can present various types of evidence during a hearing, including:

- Verbal testimony: Be ready to speak clearly about the matter. You can also bring in
witnesses who can provide their own accounts.

- Documents: This can include contracts, emails, invoices, meeting minutes, plans
and drawings, photographs, and video footage (like CCTV).

- Sworn written testimonies: These include affidavits and other statements.

When getting your evidence ready for the hearing, consider the following:

- Number or label items electronically and create an index for easy reference.

- Organize documents logically in binders.

Arrange physical exhibits in boxes in a clear and orderly manner.

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 8. Explain the powers and the role of property-related hearings

An expert witness is responsible for providing relevant and unbiased evidence in

their field of expertise, especially on complex issues that relate to the case being
heard in court. For more details about the role of an expert witness, you can refer
to NCAT’s Procedural Direction 3 – Expert Evidence. If you collaborate with
expert witnesses, it's important to familiarize yourself with this document and
follow its guidelines.

9. Discuss the documentation that is required for applications to hearings

- An application form (online or PDF).

- Your details and those of the other parties involved.

- A statement about the orders you're requesting, with supporting documents.

It’s crucial to complete this documentation accurately, as it determines if your

matter will be heard. Ensure all information is up-to-date and correct.

When preparing documents for the hearing:

- Organize them neatly in binders for easy access.

- Make copies of important documents to share with the other party and the
hearing body.

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 10. Outline the procedure which are to be followed for presenting a case to a hearing

In most cases, hearings follow a typical process:

- If you submitted the application, you’ll start by giving your evidence. You’ll clearly
and concisely explain the issue, then answer questions from the person hearing the
case as well as from the other party.

- Next, you'll call your witnesses one at a time. Provide each witness with a copy of
their statement that you submitted before the hearing. Ask them to confirm that it’s
their statement and that the information is accurate. The witness will then share
their evidence and answer questions from both the person hearing the case and the
opposing party.

- After you present your evidence, the other party will have the chance to present
their evidence, bring in their witnesses, and answer questions from both you and the
person hearing the case.

- As the hearing wraps up, you’ll be asked for closing submissions, where you’ll
summarize your evidence and request that the decision-maker rules in your favor.
The other party will do the same.

Finally, the person hearing the matter will make and announce their decision.

11. What elements will be included in the procedure to be followed where a matter
has been settled prior to hearing?

In some cases, you may successfully resolve a dispute through conciliation. It's
important to understand your organization’s policies and procedures for managing a
case that has been settled before a hearing. This typically includes:

- Thoroughly documenting the agreement reached by both parties.

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 - Having both parties sign the document to show their agreement.

Informing the hearing body about the outcome so that the hearing can be
canceled.

12. Outline the process for making an application to a hearing

When organizing witness summonses, it's important to follow your organization’s

policies and procedures. Here are some general steps to keep in mind:

- Start by filling out a witness summons application form, which you can find on the
hearing body's website, either in hard copy or electronically. Make sure to complete
all relevant sections accurately. If the summons is for a witness to bring a document
or record, clearly specify each item they need to produce.

- Submit the application form to the hearing body. A representative will review the
form and keep it on file. If everything is in order, they will approve the summons.
You may also need to pay a summons fee if required by the hearing body.

Finally, you must personally serve the summons to the witness. This should be
done at least 14 days before the hearing date. It's considerate to inform the
witness beforehand that they will receive the summons and explain what it
entails.

13. What is the role of expert witnesses?

It is important that you are able to identify and use expert witnesses, when required. A
‘witness’ is a person with first-hand knowledge in relation to the matter. An ‘expert
witness’, on the other hand, is a person with specialist knowledge about the matter.
Expert witnesses may be needed when scientific, technical, or other specialised
knowledge may assist in the understanding of evidence or facts in issue.2

2
[Link]
%20to%20Briefing%20Experts%20-%201st%20edition%[Link]
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 14. What is hearing etiquette?

When participating in a real estate hearing, it's important to observe proper hearing
etiquette. This term refers to the respectful behaviors expected from everyone involved
in the hearing, which helps ensure that the process runs smoothly and effectively.

Hearing etiquette involves following the proper protocols for entering, participating in,
and exiting the hearing. It also includes using respectful language and a suitable
demeanor when addressing the hearing. Here are some key points to keep in mind
about hearing etiquette:

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 WRITTEN ACTIVITY CHECKLIST
Written Activity Checklist

For this assessment, the learner must complete the written activity.

The written activity is a stand-alone activity that will allow the learner to display the
requirements of the performance criteria and knowledge evidence in this unit that are
essential when deciding overall competency.

Learner Name: TILAK NAILESHKUMAR PATEL

Assessor Name:

Has the learner

satisfactorily completed
the written activity?

Yes No

Did the Learner provide evidence of their ability to:

Identify the legislation (commonwealth and state or

territory), and the local government regulations which  
are relevant to presenting at hearings in real estate

What disclosure requirements are relevant to

 
presenting at hearings in real estate?

Ethical standards relating to presenting at hearings in

 
real estate

What are the protocols to follow when presenting at

 
hearings in real estate?

Explain the purpose and the role of conciliation in the

 
real estate industry

Discuss the role and the jurisdiction of hearings of

 
matters that relate to property operations

What are the key features of the rules of evidence?  

Explain the powers and the role of property-related  

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hearings

Discuss the documentation that is required for

 
applications to hearings

Outline the procedure which are to be followed for

 
presenting a case to a hearing

What elements will be included in the procedure to be

followed where a matter has been settled prior to  
hearing?

Outline the process for making an application to a

 
hearing

What is the role of expert witnesses?  

What is hearing etiquette?  

Feedback to Learner:

Result  Satisfactory  Not Yet Satisfactory

Assessor’s Signature: Date:

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 PRACTICAL ACTIVITY
The following task is to be demonstrated and assessed in a simulated workplace
environment.

For this task you will require access to and the use of:

 A detailed scenario and the associated documentation for a complex real

estate matter that is sufficient to provide a realistic simulation of a
conciliation process and a hearing

 Relevant policies, procedures and associated documentation meeting the full

industry standard for a mid-size real estate agency

 Role descriptions for people participating in role-play exercises

 Equipment, communication and data access and storage technology required

for research and documentation.

For this task you are to complete the following activity to demonstrate your ability to
present hearings in real estate, including one (1) case for a simulated conciliation
session and one (1) case for a simulated hearing in real estate.

On each occasion, perform the following actions to prepare the case for hearing:

1. Examine, and record, the process for making an application for a hearing
2. Access and interpret the decisions and precedents which are relevant to the
matter to be heard. Provide these documented interpretations of decisions and
precedents.
3. Prepare and analyse the evidence and other documentation required for the
hearing
4. Seek advice from appropriate professionals to assist in preparing for the hearing.
Note the professionals advice was sought from, and the advice received.
5. Determine the need for expert witnesses, and document an explanation of their
role in the hearing
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 6. Participate in the pre-hearing briefings

To prepare the documents and coordinate the attendees for each hearing:

7. Accurately complete the documentation required for the application

8. Prepare the documents for presentation to the hearing
9. On receipt of the hearing details, coordinate the documents and the attendees

Undertake the following actions to participate in conciliation process:

10. Determine, and document, the purpose and role of conciliation in the hearing
process
11. Explore the opportunities to resolve the matter through conciliation. Document
this exploration.
12. Disclose the documented evidence that is to be used in the hearing
13. Assess any offers of conciliation against the likely outcome of continuing with the
hearing. Record this assessment.
14. Record relevant information during the conciliation process

Perform the following to use hearing etiquette:

15. Use the appropriate protocols for entering, participating in and leaving the
hearing
16. When addressing the hearing, use the appropriate manner and relevant language

Complete the following actions to present the case at the hearing:

17. Apply and comply with the hearing rules and procedures
18. Clearly and concisely outline the case
19. Respond appropriately to submissions from the respondents
20. Respond appropriately to any hearing questions and directions

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Perform the following actions to complete the hearing processes

21. Request a statement of the reasons for the hearing decision

22. Notify interested parties, and explain to them the hearing outcome. Provide any
written documentation used in this step.
23. Complete the relevant documentation and reports, and store these according to
agency practise

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 PRACTICAL ACTIVITY CHECKLIST
*Multiple copies of the checklist will need to be printed if the activity is to be performed
more than once.

Practical Activity Checklist

For this assessment, the learner must complete the practical activity.

The practical activity is a stand-alone activity that will allow the learner to display the
knowledge and performance evidence that is essential when deciding overall
competency.

Learner Name: TILAK NAILESHKUMAR PATEL

Assessor Name:

Has the learner

satisfactorily completed
the practical activity?

Yes No

Did the Learner provide evidence of their ability to:

Present hearings in real estate, including one (1) case

for a simulated conciliation session and one (1) case for  
a simulated hearing in real estate

On each occasion, as required, did the Learner provide evidence of their ability
to:

Examine, and record, the process for making an

 
application for a hearing

Access and interpret the decisions and precedents

which are relevant to the matter to be heard. Provide
 
these documented interpretations of decisions and
precedents.

Prepare and analyse the evidence and other

 
documentation required for the hearing

Seek advice from appropriate professionals to assist in  

preparing for the hearing. Note the professionals advice
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CPPREP4503 - Present at hearings in real estate Version 3
Course Code and Name
was sought from, and the advice received.

Determine the need for expert witnesses, and document

 
an explanation of their role in the hearing

Participate in the pre-hearing briefings  

Accurately complete the documentation required for

 
the application

Prepare the documents for presentation to the hearing  

On receipt of the hearing details, coordinate the

 
documents and the attendees

Determine, and document, the purpose and role of

 
conciliation in the hearing process

Explore the opportunities to resolve the matter through

 
conciliation. Document this exploration.

Disclose the documented evidence that is to be used in

 
the hearing

Assess any offers of conciliation against the likely

outcome of continuing with the hearing. Record this  
assessment.

Record relevant information during the conciliation

 
process

Use the appropriate protocols for entering,

 
participating in and leaving the hearing

When addressing the hearing, use the appropriate

 
manner and relevant language

Apply and comply with the hearing rules and

 
procedures

Clearly and concisely outline the case  

Respond appropriately to submissions from the

 
respondents

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CPPREP4503 - Present at hearings in real estate Version 3
Course Code and Name
Feedback to Learner:

Result  Satisfactory  Not Yet Satisfactory

Assessor’s Signature: Date:

Developed by Training Real Estate Academy Pty Ltd (RTO Code- 46156)
28
CPPREP4503 - Present at hearings in real estate Version 3
Course Code and Name
 QUESTIONS
The following questions may be answered verbally with your assessor or you may write
down your answers. Please discuss this with your assessor before you commence. Short
Answers are required which is approximately 4 typed lines = 50 words, or 5 lines of
handwritten text.

Your assessor will take down dot points as a minimum if you choose to answer them
verbally.

Answer the following questions either verbally with your assessor or in writing.

1. From where might decisions and precedents that are relevant to matters to
be heard be accessed, so they can be interpreted?

2. What types of evidence might be prepared and analysed for the hearing?

3. Identify the sources of appropriate professionals to assist in preparing for

hearings

4. What is a pre-hearing briefing?

5. How can documents be prepared for presentation to the hearing?

6. Explain the coordinating of documents and attendees

7. What are the opportunities to resolve a matter through conciliation?

8. Discuss the assessment of offers of conciliation

9. What needs to be ensured about the relevant information documented about

the conciliation process?

10. Identify the typical hearing rules and procedures

11. Explain how to clearly outline a case

12. What is important to respond appropriately to throughout the hearing

processes?

13. How are statement of reasons for hearing decisions given?

14. Why is it important to explain the hearing outcome to interested parties

when notifying them of this information?

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29
CPPREP4503 - Present at hearings in real estate Version 3
Course Code and Name
 15. Discuss the different methods that may be used to store the documentation
and reports completed for the hearing

Developed by Training Real Estate Academy Pty Ltd (RTO Code- 46156)
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CPPREP4503 - Present at hearings in real estate Version 3
Course Code and Name
 QUESTIONS CHECKLIST
Questioning Checklist

The assessor needs to indicate whether they have conducted the questioning as
written questions or as verbal questions by ticking the box below.

 Written Questioning  Verbal Questioning

The assessor must provide evidence with the assessment tool. For written questions,
the assessor must provide the learner’s original written responses. For verbal
questioning, the assessor must provide dot points as a minimum on the learner’s
responses.

For details on how to conduct and contextualise this form of assessment, please refer
to the questioning checklist explanation in the assessor guide.

Learner’s name:

Assessor’s name:

If questions are answered verbally, the assessor must write Satisfactory

detailed notes on the learners responses. If answers are recorded response
separate to this document, they must be attached to the
assessment documents. Yes No

From where might decisions and precedents that are relevant

1 to matters to be heard be accessed, so they can be  
interpreted?

What types of evidence might be prepared and analysed for

2 the hearing?  

Identify the sources of appropriate professionals to assist in

3 preparing for hearings  

What is a pre-hearing briefing?

4  

Developed by Training Real Estate Academy Pty Ltd (RTO Code- 46156)
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CPPREP4503 - Present at hearings in real estate Version 3
Course Code and Name
 How can documents be prepared for presentation to the
5 hearing?  

Explain the coordinating of documents and attendees

6  

What are the opportunities to resolve a matter through

7 conciliation?  

Discuss the assessment of offers of conciliation

8  

What needs to be ensured about the relevant information

9 documented about the conciliation process?  

Identify the typical hearing rules and procedures

10  

Explain how to clearly outline a case

11  

What is important to respond appropriately to throughout

12 the hearing processes?  

How are statement of reasons for hearing decisions given?

13  

Why is it important to explain the hearing outcome to

14 interested parties when notifying them of this information?  

Discuss the different methods that may be used to store the

15 documentation and reports completed for the hearing  

Feedback to Learner:

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32
CPPREP4503 - Present at hearings in real estate Version 3
Course Code and Name
Result  Satisfactory  Not Yet Satisfactory

Assessor’s Signature: Date:

Developed by Training Real Estate Academy Pty Ltd (RTO Code- 46156)
33
CPPREP4503 - Present at hearings in real estate Version 3
Course Code and Name