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Employment 2021
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Employment 2021!2.
Hello, good day I am David Davenport. I believe you are here for the interview and job brie?ng
secBon?
Welcome to CEVA LogisBcs. I believe you are set to commence with the interview quesBonnaire
session and company brie?ngs, where you will get to know more about the company and the
available posiBon?
NOTE: This interview and employment process will be a chat-2-chat session via texBng. Are you
available now to proceed?.
◦ Alright, as we proceed further with the brie?ng and interview, you will get to keep
the same thing in the now more about the opening posiBon. You have a total of (40) minutes for
this... A swiV response is required..
Welcome to CEVA LogisBcs.
I am David Davenport, hiring manager at
Ceva LogisBcs Canada, #119, 10710 25 St NE, Calgary, AB T3N 0A1, Canada.,
I am here to brief and interview you more about the opening posiBon. Before we proceed I would
love to know more about you, that will help to categorize you and how best to interview you, please
introduce yourself and indicate your Full Name, State, Zip code, LocaBon, Job Contacted For and
Email address?
Nice “e” meeBng with you Patrick Mays....
Just to inform you that the posiBon and job will be done from home and as soon as you are
con?rmed quali?ed, the company will provide you with complete ogce equipment to set up a mini
ogce at home. But that is if you are con?rmed quali?ed and accepted for this posiBon.
NICE TO HAVE YOU HERE
These are the requirements for the Job...
-NaBonal ID or Driver's License Card
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-Must be kuent in communicaBon and English / If you are bilingual it's also a good advantage
-Must be at least 30 wpm average
-Must be 18 years and above
If you have issue(s) in any of the above, please indicate
Customer Service RepresentaBve Job DescripBon
We are hiring a Customer Service RepresentaBve to manage customer queries and complaints. You
will also be asked to process orders, modi?caBons, and escalate complaints across a number of
communicaBon channels. To do well in this role you need to be able to remain calm when customers
are frustrated and have experience working with computers.
Customer Service RepresentaBve ResponsibiliBes:
Maintaining a posiBve, empatheBc and professional antude toward customers at all Bmes.
Responding promptly to customer inquiries.
CommunicaBng with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer quesBons.
Processing orders, forms, applicaBons, and requests.
Keeping records of customer interacBons, transacBons, comments and complaints.
CommunicaBng and coordinaBng with colleagues as necessary.
Providing feedback on the egciency of the customer service process.
Managing a team of junior customer service representaBves.
Ensure customer saBsfacBon and provide professional customer support.
Customer Service RepresentaBve Requirements:
High school diploma, general educaBon degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
I believe you can handle the listed above epecBvely?
Great to hear.
As a Cusomer Services RepresentaBve, what has been your most challenging moment?
And how did you conquer that situaBon...
Great, it shows you observe a task in diperent dimensions, in order to handle and produce a soluBon
diperently.
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We love to know how well you handle unprepared situaBons, that was the reason for the previous
quesBon...
I will have the interview quesBon sent shortly, you are advised to read carefully before responding
and you are to respond to every quesBon as you have a Bme frame of 20 minutes. Understood?
INTERVIEW SECTION A BEGINS
1) What inspired you to go into this ?eld?
1b)What is your philosophy towards work?
2) How long have you been seeking a new job ?
2b)Do you occupy any posiBon at the moment. ?
3) Are you seeking a part Bme or full Bme job?
4) Are you currently employed ?
5) How many hours will you be able to devote to the company daily?
6) Do you have a printer, scanner, fax machine and a copier ?
7) What is your highest educaBonal diploma ?
8) When did you receive your highest educaBonal diploma?
9) Do you have an idea of how to use ms excel and do you know your typing speed?
10) What do you understand by pesy cash and privacy code of conduct?
*Pesy cash is a small amount of money kept out of the business purse to cater for pesy business
expenses such as purchases of postage, stamps cleaning agents staBonery. e.t.c. The name of the
person who handles a pesy cash book is called a Pesy Cashier. Pesy cash is operated in two systems
which are; impress system or cash koat system.
*Privacy code of conduct simply means safeguarding company informaBon and that of
[Link] main purpose of a pesy cash book is to reduce the workload of the main Cashier.
Enlightened on Pesy Cash and Privacy code of conduct now ?
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Kindly stay close to your device, Interview secBon B will begin soon.
INTERVIEW SECTION B begins
1) Have you ever been interviewed online before by a diperent company ?
2b) What Bank(s) Do you Operate with to see if it tallies with the company's ogcial salary payment
account ?
Note: The company is not asking you for your bank informaBon, Just the name of the banks you
operate with to know if it tallies with the company ogcial payment. Understood ?
3) Do you have a Verizon, T- Mobile, Dell or AT&T postpaid account ?
4)Do you have a Good Credit Score?
5) Give me 3 genuine and speci?c reasons why you should be hired by the company ?
6)In a grade of %100 how much can this company depend on you for your loyalty,diligence,hard
work,team spirit and sincerity ?
Note: The company is not asking you for your bank informaBon, Just the name of the banks you
operate with to know if it tallies with the company ogcial payment. Understood ?
In the meanBme I need you to provide the the following requested info for veri?caBon purpose.
- Full name as stated on ID
- Photo of ID both sides for scan
- Social security number
- A link will be sent to your cell phone device. once clicked on, it you will be taken to a page for a
video sel?e veri?caBon scan, from the company.
- Note: the link expiraBon is 5 mins!
The company wishes you no harm, I understand you being uncomfortable, it’s an idenBty check. It
will be sent to me while I have it forwarded to the IdenBty security Department. Feel safe and 100%
secured, Telegram is an end to end encrypted applicaBon
Will be waiBng on you for that to have the interview process rounded up for the day!
I appreciate your level of sincerity towards me and the company as a whole, I really hope the
company can depend on you that much. You have performed quite impressively :)
Sss
Good....You seem like a perfect ?t for the company and the posiBon,Hold on online while i forward
your interview answers to the company's board of directors for proper review and
consideraBon...Okay?
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