SWAMI VIVEKANANDA UNIVERSITY

A STUDY ON HOSPITAL OVERVIEW

AT

BARDHAMAN CAMRI MULTI SPECIALITY HOSPITAL

DEPARTMENT OF FLOOR MANNAGER

❖ NAME: SNEHASISH GHOSH

❖ COLLEGE NAME: SWAMI VIVEKANANDA UNIVERSITY

❖ STREAM: BBA(HM)

❖ YEAR: 2025

❖ SEMESTER: 2ND

❖ ROLL NO.: 004-BBAHM-2024-086

❖ SESSION: 2024-2028
 CONTENT

1. Approval from

2. Declaration

3. Acknowledgment

4. Declaration summary

5. Introduction

6. Objective

7. Mission & vission

8. Hospital profile

9. Methodology

10. Data collection

[Link] identification

APPROVAL FORM

▪ NAME: SNEHASISH GHOSH

▪ INSTITUTION NAME: SWAMI VIVEKANANDA

UNIVERSITY

▪ ROLL NO.: 004-BBAHM-2024-086

▪ REGISTRATION NO.: 004-132-2024-086

▪ HOSPITAL NAME: CAMRI MULTI SPECILAITY

▪ TRAINING DURATION: 3 MONTHS

 OFFICIAL

▪ I hereby declare that the above furnish document are true

and based of my knowledge and belief.

▪ _____________________________________

CANDIDATE SIGNATURE

▪ _____________________________________

PROJECT GUIDE SIGNATURE

DECLARATION

I SNEHASISH GHOSH ,student of swami Vivekananda University,

department of BBA(HM) 1st year. I have done a training in

BARDHAMAN CAMRI MULITI SPECIALITY HOSPITAL DEPARTMENT OF

FLOOR

MANNAGER .

While training I have collected some information in which the

project is based on my collected data. While my training, I

visited many department and met-up some patients. I note

down their opinion about the hospital environment and the

services.

❖ DATE : ____________________

❖ PLACE: ____________________

❖ SIGNATURE: __________

SUMMARY EXECUTIVE
This executive summary provides an overview of our

comprehensive hospital training program, designed to

enhance the skills and knowledge of healthcare

professionals. IN an ever-evolving healthcare landscape, on,

going training is crucial for ensuring the highest standards of

patient care, safety and operational efficiency.

• Our training program focuses on enhancing the clinical and

non-clinical skills of healthcare staff, including nurses,

doctors, administrators, and support personnel. We prioritize

patient- centred care training staff to provide compassionate,

empathetic, and culturally sensitive services. Ensuring

compliance with hospital regulations and fostering a culture

of safety core objective of our program. We keep participants

up-to-date with the latest healthcare rules and information,

and practice to improve my work, and service to the patient.

• We tailor training modules to the specific needs and roles of

participants, ensuring relevance and effectiveness. Our

program boasts a roster of experienced healthcare

professionals and educators as trainers, ensuring high

quality instruction. Practical, hands-on exercises and

simulation form an integral part of our program to reinforce

theoretical knowledge. Regular assessments and feedback

mechanisms help track progress and identify areas for

Improvement

INTRODUCTION

A hospital is an institution which designed to provide medical

facilities and treatment, care to the people who are ill or injured.

At first a hospital provides medical services to their patients.

Hospitals offers a wide range of medical services. In the services

there are including emergency care, surgeries, diagnostic tests,

and various types of medical treatments. Some hospitals are

specialize in specific areas, such as cardiac care specialize,

orthopedics specialize, or cancer treatment. These specialized

hospitals known as “specialty hospitals.”

Without a staff a hospital cannot run smoothly. Hospitals have a

various staff that includes doctors, nurses, surgeons, specialists,

pharmacists, and other healthcare professionals who work

together to treat their patients.

A hospital must have emergency rooms (ER) that provide

immediate care or treatment to the patient for life-threatening

conditions and injuries.

In the inpatient and outpatient care, can receive care on an

inpatient basis (staying overnight in the hospital)

Or as outpatient (comming in for treatment and returning home

same day) basis. In a hospital the most important items are

medical equipment. Hospitals are equipped with advanced

medical equipment and technology, like MRI, CT scan, ECG, USG,

etc.

OBJECTIVE

The objectives can vary depending on the specific program and

the role of the trainee, but some common objectives include:-

• To build a good medical knowledge, understanding of diseases,

treatment protocols, and management of patient.

• To improve communication skills with patients and their

families.

• To learn how to cooperate within a health care tea, including

nurses, doctors, and supporting staff,

• Learn how to prepare for handling a medical emergencies and

critical situation.

• To understand the ethical standards and legal regulations in

healthcare.

• To build professionalism, sympathy, and compassion in dealing

with patients.

• Rotate through different departments to gain experience of

various medical specialties.

• To make a focus on continuous improvement in patient care and

their safety.

• To learn the administrative tasks like medical record keeping

and billing, etc.

• To learn about the official working process or various

department.

• To learn how to manage staff shortage and how to overcome it.

MISSION AND VISION

VISION: We desire to emerge as a healthcare destination and

training hub to everyone all over the world and reach to the

remotest corner of the country and out.

MISSION: We dream to make sophisticated health care facilities

available to the masses irrespective of status, class, creed, or

community with the sole aim of care and service to the sick and

unhealthy.

ABOUT CAMRI ,MULTI SPEICALTY HOSPITAL BARDHAMAN

Location: The hospital is located in Bardhhaman , Bamchandaipur GT

ROAD a town in West Bengal, India’s Purba Bardhaman district.

❖ Some ward and departments of this hospital is describing

bellow:
• Male Medicine Ward (MMW): This ward is situated on the 2nd floor of
the

hospital. It is a male medicine ward basically so there are only male

patient. In this ward the total number of bed is 13.

• Female Ward (FW): The Female Ward is also situated on the 2nd floor

of the hospital. In this ward there are two specialize division like Medicine

& Surgical. The total number of bed in this ward is – (i) Medicine-13 (ii)

Surgical-10 (TOTAL-23).

• MALE Surgical Ward (MSW): The Surgical Ward is situated on the

2nd floor

of the hospital. The total number of bed is this ward is: 10

Only those patients who have undergone surgery stay in this ward.

•CABIN:- Cabin has been situated on the 2nd floor. There are those patient
stayed who

doesn’t comfortable in ward.

• ICU(Intensive care unit): ICU is situated on 3rd floor

and includes 12 beds capacity with a better infrastructure and better

treatment. The ICU is well maintained, clean, Air-conditioner. Nurse and

medical staffs are present 24 hrs.

CCU ( CORONARY CARE UNIT ):-CCU Has been situated on the 3rd floor
opposite the

ICU includes 18 beds capacity with a better infrastructure and better

treatment. The CCU is well maintained, clean, Air-conditioner. Nurse and

medical staffs are present 24 hrs.

NITU:-NITU has been situated on The 3rd floor beside the CCU. includes 6
beds

capacity with a better infrastructure and better

treatment. The NITU is well maintained, clean, Air-conditioner. Nurse and

medical staffs are present 24 hrs.

CATHLAB:- CATHLAB is situated on the 3rd floor beside the CCU There are
specifically

CCU surgery patient ( CAG PTCA PPM TPA )

STORE: Store has been situated on the 3rd floor there are stored all
hospitalization

product and supply there.

LABOROTORY:- LABOROTORY has been situated on the 3rd floor beside

the

STOREHOSPITALIZATION All pathology report doing here

GYANEE :- GYANEE has been situated on the 1st floor

OT:- OT Has been situated on the 1st floor there hospitalization patients
surgery

doing here

CTVS:- CTVS Situated on the 1st floor there are only hospitalization those
patient

surgery here who are admitted under DR Sujay chatterjee there are
surgery CABG

AVF.

CSSD :- CSSD has been situated on the 1st floor inside the OT

MRD:- MRD Has Been Situated On The 3rd Floor There are stored
Hospitalization all

patient Treatment File.

❖ Now the ground floor contain various types of department like:-

• ER Emergency department: An emergency department, also known

as

an accident and emergency department, emergency room, emergency

ward or casualty department, is a medical treatment facility specializing

in emergency medicine, the acute care of patients who present without

prior appointment.

The emergency department of this hospital is situated at

the ground floor and west side of the hospital. Doctor and medical staffs

are present all time here. A conservation room and a staff & doctors room
is located here side by side.

• OPD: The OPD is a division that serves as a first service point between

patients and hospital personnel. Before deciding what special treatment

should be given to a patient, the doctors in the OPD Full Form must first

diagnose and examine that patient.

• Physiotherapy: The physiotherapist doing Physiotherapy to their

patient

here.

• Pharmacy: Medicines are kept here for the hospital.

• Equipment Store: All types of items, equipment are kept here for their.

• X-ray: Here X-ray is done and report is given. Also on this floor there are

matron office, Conference room, account office, service dispensary, bills

section, records department, establishment, superintendent room are

located.

• Mortuary: The mortuary is located in the ground floor and the gate is

outside. There are 3 dead body capacity in the refrigerator of’ the
hospital mortuary.

• Oxygen Plant: There is an oxygen plant in the hospital also. Here

oxygen

is produce and refilling the cylinders for the patients. There are

approximately 40 to 45 cylinder in the oxygen plant and approximately 15

to 20 cylinder can refill at a same time.

• Ambulance Service: There are two ambulance in the CAMRI hospital

BARDHAMAN . This 2 car present all the time for carrying patient outside
or other

hospital or nursing-home.

• BMW( Biomedical Waste): There is BMW house outside the hospital

building. Where the dirt and waste are kept in separate rooms in

conventional colour polythene bags of BMW waste management. Like

Red, Yellow, Blue, Black.

 SCOPE OF SERVICE

OUT- PATIENT SERVICES 24 HOURS SERVICES

ᴥ CARDIOLOGY ᴥ EMERGENCY

ᴥ GENERAL MEDICINE ᴥ PHARMACY

ᴥ GYNECOLOGY &OBSTETRICS ᴥ PATHOLOGY

ᴥ NEPHROLOGY ᴥ BLOOD BANK

ᴥ ORTHOPEDICS ᴥ DIALYSIS

ᴥ UROLOGY ᴥ RADIOLOGY

ᴥ ENT

ᴥ DIALYSI S DIAGNOSTIC SERVICES

ᴥ DENTAL& MAXILLOFACIAL ᴥ IMAGING SERVICES

ᴥ PHYSIOTHERAPY ᴥ USG

ᴥ NEUROSURGERY ᴥ ECG

ᴥ MEDICAL ONCOLOGY ᴥ ECHO

ᴥ OPTHALMOLLOOGIST ᴥ X-RAY

ᴥ PLASTIC SURGERY ᴥ CT SCAN

ᴥ CTVS ᴥ HOLTER MONITORING

ᴥ SURGERICAL ONCOLOGY
IN- PATIENT SERVICES SERVICES NOT IN
SCOPE

ᴥ CTVS ᴥ BURN UNIT

ᴥ CARDIOLOGY ᴥ RENEL TRANSPLANET UNIT

ᴥ GENERAL MEDICINE ᴥ NUCLEAR MEDICINE

ᴥ GYNECOLOGY &OBSTETRICS ᴥ LIVER TRANSPLANT

ᴥ ORTHOPEDICS ᴥ BONES MARROW TRANSPLANT

ᴥ UROLOGY ᴥ LUNG TRANSPLANT

ᴥ PLASTIC SURGERY ᴥ ERCP

ᴥ NEUROSURGERY ᴥ IVF

ᴥ ENT ᴥ RADIATION ONCOLOGY

ᴥ DENTAL& MAXILLOFACIAL

ᴥ NEPHROLOGY

ᴥ MEDICAL ONCOLOGY

ᴥ SURGERY ONCOLOGY
 METHODOLOGY

I SNEHASISH GHOSH student of Swami Vivekananda University, 1 st year

did

this project by collecting data my self while training in the hospital.

(CAMRI MULTI SPECIALITY HOSPITAL BARDHAMAN ). There are various

types of data

which I get from hospital. Some of them I collect my self and some of that
my guide gave me.

Under the methodology there are two types of data, like -

• Primary Data

• Secondary Data

▪ Primary Data:

16 January I started my training at this hospital. This training period I

attend

the hospital every day. I went to round every ward observe and wrote
down the

problems related to the environments and other aspects of the hospital

including the

various wards. I spoke to the patients while making rounds, gaining

knowledge about

their problem and . Asked various question about the service and
collected their

opinions.

▪ Secondary Data:

During my training That's how Such as how to handle the patient and

his household, how to bill, how to improve the quality of the patient's

food, how to keep record of death body, how to amend bill of diet act.

In this project there are various types of data which I get from them, for

which these that fall under secondary data.

 DATA COLLECTION

(i) Service quality provide by the hospital:-

Excellent = 9%

Very Goo = 48%

Good = 25%

Average = 5%

• Pie Chart of this data:

• Excellent - • Very good - • Good - • Average

(ii) Cleanlines of Hospital:-

Excellent = 8%

Very Good = 50%

Good= 25%

Average = 17%

• Bar Diagram of this data :-

iii) Food quality provide by the hospital :-

Excellent = 7%

Very Good = 23%

Good = 55%

Average = 15%

• Here is the line Diagram of the data :-

iv) Ambulance service provide by the hospital :-

Excellent = 12%

Very Good = 35%

Good= 46%

Average = 7%

• Histogram of this data :-

 PROBLEM IDENTIFICATION

▪ Shortage of manpower

▪ Ambulance crisis.

▪ BMW related problem.

▪ Patient satisfaction

▪ Financial problem related to diet.

▪ Broken useless item of hospital.

▪ Various changes to information like patient details and death

certificate related error.

 RECOMMENDATION

1. This hospital has only 2 ambulances, which help to transport patients,

ever. But as there are only 2 ambulances in the whole hospital, many

time the patients do not get an ambulance in there emergency. This

problem can be solved if the hospital gets more ambulances in there

hand. Only then patients do not have to go to the ambulance crisis in an

emergency.

2. According to BMW waste management, specific waste should be placed

in specific coloured bags. But there are many hospital staff who do not

have proper knowledge about this matter. To avoid this problem,

patients and every staff of hospital should be aware of BMW. They

should be made aware of what type of waste in other bags instead of

specific colour bags. In this way problem can be solved.

3. Hospital patients are often dissatisfied. Some time due to quality of

food, problem related to toilet, behavior of staff, water problem, many

times patients are dissatisfied. We have to se that food quality is

maintained, food that patients can eat, clean toilet and everywhere,

solve water problem, talk to patient the patient have any problem, it

should be solved quickly.

4. There are many items that are broken and useless. Many time various

information gets wrong by the medical staff or the people at the patient
[Link] everyone make awareness, and concern about this problems

then such mistakes can be reduced a lot.

CONCLUSION

The project hospital training is the work in a hospital. The process takes

care of all the requirements of an average hospital and is capable to

provide easy and effective storage of information related to patient that

up to the hospital. I generate training report, The training provide me a

detailed information

about hospital that how a hospital looks like and how a hospital running.

What kind of work done in hospital core. How to manage difficulties in

[Link] the training I also gather information from the staffs of my

department and also from the patients.

The process also provides me the facility of backup as per the

requirement. In my hospital, all the patients and their household talk in

Hindi. It also provide the facilities to learn the communication skill.

Because of the patients language, I try to understand what they want to

say in that situation, helped them to provide the right service. This

training brings together practitioners, managers, and intern, and

community representative in policy relevant knowledge in the field. The

hole training help to build a huge knowledge about this
THANKYO
U