SIMPLEX
TROUBLESHOOT
MANUAL
P·ETC 1-1 IMUf I-I U SANTHANAMAliU SMVAN TH\AKRAR
Table of Contents
1. BASIC TROUBLESHOOTING .................................................................................................................. 3
2. ADVANCED TROUBLESHOOTING ......................................................................................................... 4
2.1. Clear Cache/Cookies-Chrome browser ........................................................................................... 5
2.2. Clear Cache/Cookies-Microsoft edge .............................................................................................. 7
2.3. Clear Cache/Cookies- Firefox.......................................................................................................... 9
2.4. Chrome browser............................................................................................................................ 11
2.5. Firefox browser ............................................................................................................................. 13
2.6. Microsoft edge browser ................................................................................................................. 15
Page 2 of 16
SIMPLEX TROUBLESHOOTING - 1_en
1. BASIC TROUBLESHOOTING
Follow the below instruction:
Step 1: Enter the following URL in your browser address bar [Link]
Step 2: Go to browser settings and search “cache and cookies”.
Step 3: Clear/Remove the “Cache and Cookies” in your browser.
Step 4: Enter the following URL in your browser address bar [Link]
Step 5: Enter your Mail-ID and Password and click the “Sign-In” button
Clear Cache and Cookies in Chrome
Clear Cache and Cookies in Microsoft edge
Clear Cache and Cookies in Firefox
Go to Advanced Troubleshooting
Page 3 of 16
SIMPLEX TROUBLESHOOTING - 1_en
2. ADVANCED TROUBLESHOOTING
There are three options for fixing issues in Simplex, please follow each step one by one to solve all issues.
Step 1. Clear Cache and Cookies:
1. Open your browser.
2. Go to the browser settings,
3. Search the Cache and Cookies in the browser settings search bar.
4. Clear the Cache and Cookies.
Clear Cache and Cookies in Chrome
Clear Cache and Cookies in Microsoft edge
Clear Cache and Cookies in Firefox
Step 2. Open Simplex in Different Browser:
Use the following link in a different browser:- [Link]
Open Simplex in Chrome window
Open Simplex in Microsoft edge window
Open Simplex in Firefox window
Step 3. Try a Different browser in private mode:
Use the following link in a different browser in a private window.
[Link]
[Link]
1. Open the browser.
2. Choose the browser application menu (it will be shown in the top right corner of the window).
3. Choose the New InPrivate/Incognito window.
4. Open the Simplex in this window.
Open Simplex in Chrome private/incognito window
Open Simplex in Firefox private window
Open Simplex in Microsoft edge private window
Back to Basic Troubleshooting
Page 4 of 16
SIMPLEX TROUBLESHOOTING - 1_en
2.1. Clear Cache/Cookies-Chrome browser
* Chrome browser – To clear the Cache and Cookies, please refer to the below picture.
• Open your browser.
• Go to the browser settings.
• Search the Cache and Cookies in the browser settings search bar.
• Clear the Cache and Cookies.
Page 5 of 16
SIMPLEX TROUBLESHOOTING - 1_en
Back to Advanced Troubleshooting
Page 6 of 16
SIMPLEX TROUBLESHOOTING - 1_en
2.2. Clear Cache/Cookies-Microsoft edge
* Microsoft edge browser – To clear the Cache and Cookies, please refer to the below
picture.
• Open your browser.
• Go to the browser settings.
• Search the Cache and Cookies in the browser settings search bar.
• Clear the Cache and Cookies.
Page 7 of 16
SIMPLEX TROUBLESHOOTING - 1_en
Back to Advanced Troubleshooting
Page 8 of 16
SIMPLEX TROUBLESHOOTING - 1_en
2.3. Clear Cache/Cookies- Firefox
* Firefox browser – To clear the Cache and Cookies, please refer to the below picture.
• Open your browser.
• Go to the browser settings.
• Search the Cache and Cookies in the browser settings search bar.
• Clear the Cache and Cookies.
Page 9 of 16
SIMPLEX TROUBLESHOOTING - 1_en
Back to Advanced Troubleshooting
Page 10 of 16
SIMPLEX TROUBLESHOOTING - 1_en
2.4. Chrome browser
* Chrome browser – Normal window
• Open the Chrome browser.
• Enter the following URL – [Link]
______________________________________________________________________________________
* Chrome Browser – To open the private/incognito window, please refer to the below
picture.
• Open the Chrome private window.
• Enter the following URL – [Link]
Page 11 of 16
SIMPLEX TROUBLESHOOTING - 1_en
Back to Advanced Troubleshooting
Page 12 of 16
SIMPLEX TROUBLESHOOTING - 1_en
2.5. Firefox browser
* Firefox browser – Normal window
• Open the Firefox browser.
• Enter the following URL – [Link]
______________________________________________________________________________________
* Firefox browser – To open the private window, please refer to the below picture.
• Open the Firefox private window.
• Enter the following URL – [Link]
Page 13 of 16
SIMPLEX TROUBLESHOOTING - 1_en
Back to Advanced Troubleshooting
Page 14 of 16
SIMPLEX TROUBLESHOOTING - 1_en
2.6. Microsoft edge browser
* Microsoft edge – Normal window
• Open the Microsoft edge browser.
• Enter the following URL – [Link]
______________________________________________________________________________________
* Microsoft Edge Browser – To open the private window, please refer to the below picture.
• Open the Microsoft edge private window.
• Enter the following URL – [Link]
Page 15 of 16
SIMPLEX TROUBLESHOOTING - 1_en
Back to Advanced Troubleshooting
Page 16 of 16
