What is GNI-ROTNEM? Why is it so famous?
The answer is below
Why so many backlogs are there?
What is te status of change requests? What is the total of prioritized hours consumed so
far this month?
How many incidents and Service requests can be closed today? I need the count.
Later,
Leads, I need the data for the Weekly status report presentation. When can you give it?
Yes, I will send you the details in 1 hour.
Cmon, you don’t have that luxury. I need the data right now. Send me immediately.
Good morning fellow Toastmasters, have you encountered such project managers, or
team leads?
I was part of one such project. Many times, I requested that PM and DM give me a road
map of what exactly is required. I was struggling and suffering from onsite amidst many
ad hoc requests.
I tried many times to push the team's responsibility offshore. I said, I will take care of the
whole technical delivery but one of you handles Jaggu bhai. Managing clients from onsite
and managing Jaggu Bhai as well is next to impossible. Whatever the reason may be,
nature pushes the difficulties again and again to me.
Difficulty 1#
Jaggu Bhai left the project. A new manager joined. He wants each one of us to handle
Weekly status report calls weekly.
Difficulty 2#
The project manager is available onsite. So, without choice, I must handle client and
management queries.
In this situation, I got an opportunity to become a member of Wipro Chennai Toastmasters
Club. In the initial days, I was a very silent spectator. Thanks to TM Tharani who helped
me to understand the Toastmasters meeting. Later on, the appreciation and motivation
that I got from fellow Toastmasters opened new doors in my perception of life and career.
I am happy to share with you, how Toastmasters helped me in vision building in my
project.
My project days went with stress. The ad hoc request continued from the client and
management. Finally weekly status report call came to me. I struggled like anything to
collate the data from the offshore team and full of fear I ran the show to the client.
By the time I completed six months in Toastmasters. The weekly status report
responsibility again came back to me.
In Toastmasters, I understood the lesson
Changing what you have, comes from changing who you are.
And changing who you are comes from changing what you think
Before I had seen the task as meaningless and a waste of time. I changed this one
thought.
I decided to facilitate the team so that they would feel their time is saved for updating the
details.
I prepared the template using the existing PowerPoint template. I made a small change;
I pre-filled the redundant data that the other team's leads were filling in every time. Next
thing I uploaded the sheet to the team folder. So that the team was able to edit in parallel.
Finally, the team didn’t feel it was a burden, 30% of their WSR workload was reduced.
For the ad hoc requests, I grouped and ordered them. With that I understood what is
expected from team. I explored the ticketing tool and prepared my own dashboard. With
that help I was able to see the incidents and Service request assignment group wise and
further deep to status level.
With my team call I started collecting technical hour consumed. This is not the exact hours
but still team is aware of time consumption. This helped me to be on top of enhancements
as well.
I would like to conclude with a statement of my understanding
One of the most helpful things one can do for another is to let them learn stuff for
themselves, at their own pace
It's also one of the most helpful things one can do for oneself.
