The all-in-one, AI-powered
Innovative features,
powered by AI
IT management platform
Experience the limitless potential of AI within Atera’s all-in-one
At Atera, our mission has always been to simplify and optimize everyday life for IT platform, from ticket opened to ticket solved. Deliver better
professionals by leading with innovation and speed. We enable efficiency by helping outcomes faster with ticket summaries, suggested solutions,
you cut down IT redundancies, streamline and automate mundane tasks, and reduce smart replies, and AI-generated scripts for everyday IT support.
time-to-resolution — while cutting costs and reducing frustration.
Our pay-per-technician pricing model offers flexibility and the ability to choose
integrations that fit your individual needs. With Atera, you'll have complete visibility and Remote Monitoring and Patch Management
control, all from a centralized platform — whether you need to manage your endpoints, Management (RMM)
Automate Windows, Mac, and
networks, or security posture, we have everything you require to succeed. Monitor and manage unlimited other software and OS patches
devices anytime, anywhere — on your end-users’ devices.
from a single dashboard.
Search Install Agent
Dashboard
Dashboard
Tickets Edit layout
Customers
3 Warning
alerts 67 Critical
alerts 54 Open
tickets 19 Pending
tickets 3 Tickets due
today 35 Overdue
tickets
Devices
Alerts
Recent Alerts Ticket Activity Patch Status Summary
Add-Ons
Network Discovery
Critical 3d ago
4 Dogs Coding WIN 11-12-33-44
20 Service Desk Remote Access
15 Alerts
Our user-friendly helpdesk and Start sessions instantly and
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Aug 11, 2020 [Link] PM (4h ago)
departments. TeamViewer, or
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Billing 5 minutes ago
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Machine status unknown
3 days ago
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Satisfaction Server Status Remote Devices Microsoft-Windows-Security-SPP
4.6 5
4 days ago Info
4
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Agent has not established communication
within the expected interval.
Quality of Support ATERA-PC
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Network Discovery
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Always-updating Network
Alerts Customers Tickets Settings
Discovery provides complete
security scans of all your
networks.
Why IT teams choose Atera Embrace future-fit capabilities
that drive optimization
With AI-powered ticketing and smart automations, you can
effortlessly accelerate response times and lead the way toward
superior efficiency. Atera’s AI capabilities force multiply your team’s
ability to resolve issues faster, deliver better outcomes sooner, and
can even resolve 50% of tickets before you ever learn they exist with
AI-based, Tier-1 support for common ticket queries.
Managing software updates can be a daunting task, but with Atera,
you get complete control over patch management and software
deployments and endless possibilities for smart automations. This
means your technicians can work more efficiently and your sites can
enjoy a hassle-free experience.
Easy and quick onboarding
Pay per-technician pricing so you
to hit the ground running can scale to unlimited devices
Get up and running in just a few minutes with Atera's intuitive Save a whole lot of money with our disruptive,
design and user-centric interface. No support or setup fee is competitive, and transparent pricing. With unlimited
required; you can begin streamlining your IT work instantly. But if devices, you can grow your business to where you
you need us, we’re always a click away, with an award-winning want it to be, without increasing your bottom line.
24/7 support team at your service.
Future-fit IT automations to Advanced Analytics to make
streamline your entire workflow data-driven decisions
Save hours each day with an IT platform that allows you to Unlock the full potential of data-driven decision-making
automate the mundane while focusing on the strategic. with our Advanced Analytics easy-to-use builder.
Ensure airtight security by automating patches for every type Transform complex data sets into clear visualizations to
of software on your end users' devices, and stay on top of reveal trends and performance insights.
every network to guarantee no device goes unprotected.
Remote Monitoring
Service Desk
App Center AI Suite
& Management & Ticketing
Remote Access IT management platform Network Monitoring
Patch Management IT Automations IT Asset Management Advanced Analytics
Supported Devices Windows Linux MAC Microsoft Azure Enterprise Grade Security and Compliance
Enterprise-grade security Atera App Center: Open doors to
new possibilities and greater value
Auth0
CDPR / CCPA Atera is changing the way innovative solutions are accessed and deployed
by IT teams — through a marketplace of industry-leading solutions, tightly
HIPAA integrated with Atera. With categories spanning backup, remote access,
SO/IEC 27001 security, network monitoring, and more, you can find the exact application
you need and install it in minutes to remain protected and adaptive.
Smart IT management, powered by AI
The AI revolution is here and it’s about to change how you run your
entire IT operation. We integrated AI into our smart IT platform,
end-to-end, so you can lead the way toward superior efficiency.
Auto-generated responses Auto ticket summaries
Discover a new way to communicate with end users, without Save time, make informed decisions, and efficiently prioritize
the endless back-and-forths that take up time better spent tasks with ticket summaries run by AI. Get the big picture at a
doing actual work. Our AI assistant is always on, so you can glance so you can quickly address the incident and move on to
use it to generate replies and deliver instant assistance around the next task.
the clock. It’s time to let AI do the talking, while you focus on all
the rest.
Ticket solution suggestions Automated script generator
Get ready for AI-generated suggestions to help you resolve Need a quick fix? Explore AI-powered scripts that are delivered
tickets on the spot. We know you can handle any challenge in a flash, tackling everything from simple tasks to complex
thrown at you, but why deal with searching for solutions when challenges. Say goodbye to time-consuming research and
you can count on AI to offer smart recommendations in start expanding Atera’s shared script library, where you can
seconds? save your top solutions to recurring problems. You can also
add scripts for automations and triple the time saved.
Why IT professionals choose Atera
11K+
IT teams
306m
Automated IT actions
105+
Countries
3.5M+
Managed endpoints
Trusted by over 11,000
IT teams globally
Don’t just take our word for it, take theirs:
Lekker Foods’ IT manager Robert Dick: Systemagic’s IT Technician Adam Beer:
“Atera was straightforward and easy to use. I had the Last week, our average response time was twenty-five
system up and the agents pushed out to all my end users minutes or less, all thanks to how we use Atera. With the
within three days of signing up. And the patch help of a solution like Atera, we are confident that we will
management automation has been a godsend.“ continue growth in a sustainable manner.”
With Atera, Lekker Foods: With Atera, Systemagic:
Cut troubleshooting time in half Reduced average response time to 25 minutes or less
Achieved a 35% reduction in monthly support tickets Reduced average fixed time to under 90 minutes
