INTERNSHIP REPORT ON

“Organizational Study at Health Heal”

(Canadian Global Life and Educare Pvt ltd)

Submitted by:

DARSHAN KUMAR R (1SI23BA024)

Under the guidance and supervision of

Internal Guide External Guide

Dr C Somashekar Mr. Yathisha M M
Associate Professor , Dept of Service
sales, Dept of MBA, Health Heal.
SIT

In partial fulfilment for the award of the degree of

MASTER OF BUSINESS ADMINISTRATION

DEPARTMENT OF MBA
SIDDAGANGA INSTITUTE OF TECHNOLOGY Tumkur – 572102 2023-25
 ACKNOWLEDGEMENT

I would like to convey my heartiest gratitude to several people, for their support and
guidance which helped me complete my Summer Internship.

First and foremost, I would like to thank HEALTH HEAL(CANADINA GLOBAL

LIFE AND EDUCARE PVT LTD), Bengaluru for giving me an opportunity to do
my internship in their esteemed organization. My special appreciation extends to Mr.
Yathisha M M for his constant encouragement throughout this period, who instructed
me with the work procedures and dealt with me with patience at all times.

This internship would be not complete without the support of Miss. Harshitha and I
would like to thank her for guidance and unflinching support throughout the phases of
my internship. I also thank Associate Prof Dr C Somashekar for his insightful
knowledge, patience and encouragement which gave me the strength and power to
perform my best.

THANK YOU
 INDUSTRY PROFILE
HISTORY

Health Heal is a subsidiary of "CANADIAN GLOBAL LIFE AND EDUCARE

PVT LTD" company specializing in caring patients in their own home by offering
affordable and comprehensive medical care, nursing services and companionship.
With our careful and rigorous screening of Caregivers, HEALTH HEAL will help
your loved ones maintain a good health and well-being. We deliver quality care and
compassionate support when you want it & where you want it- in the comfort of
your own home and community. We work with you to meet your unique needs,
with personalized services to individuals of all ages, physical conditions and
cognitive abilities. We help those recovering from illness, living with a chronic
disability or dealing with the natural process of ageing. We provide many other
services at home, in the hospital, long-term care facilities and other places of
residence.

2012 A. STARTED HEALTH HEAL IN BENGALURU

2014 B. INTRODUCED MATHRUTVAM

2014 C. EXPANDED HOME HEALTH SERVICES IN CHENNAI

2015 D. APRIL: EXPANDED TO HYDERABAD
2015 E. SEPTEMBER: EXPANDED TO PUNE

2017 F. EXPANDED TO HUBBALLI

2019 G. STARTED GERIATRIC CARE CENTER IN

BENGALURU

OUR MISSION
“Exceptional people providing exceptional Home Health Care Services. The
service provided will be consistent, considerate, compassionate, kind and above all
humane at all times, in all situations and to all age groups thus improving overall
health and well-being of the individuals and communities we serve”

OUR VISION
“To be best in the field of home health care delivery through the commitment and
compassion and make home healthcare services affordable and accessible by the
community”.
 OBJECTIVE

WIN – WIN – WIN

OUR CORE VALUES

 H - Compassion
Empathy at heart, we provide care that nurtures the soul, creating an environment
where kindness reigns supreme.

 E - Adaptability
Fluid in our approach, we tailor our services to meet the ever-changing needs of
those we serve, ensuring flexibility in every action.

 A-Reliability
Trust as our foundation, we offer consistent, dependable care, becoming the
steadfast support our clients and their families rely on.

 R- Empowerment
Empowering individuals and families through education and supportive care,
enabling them to lead fuller, more independent lives.

 T- Service
Dedicated to service beyond expectations, we strive to make a significant, positive
impact in every life we touch, every day.

Home Health Care Services offered by Health Heal.

Health Heal is a Home Health care Service provider since 2012. In 13 years of journey,
they have evolved to comprehensive home health care service provider enabled by
technology, we are presently serving in Bengaluru, Chennai, Hyderabad, Pune and
Hubballi.

The services offered are mentioned below.

Personal Supportive Care

 Personal Care
  Palliative Care
 Companionship
 Alzheimer's and Dementia.

Nursing Care at Home

 Post-Operative Care
 Assisting in Elimination.
 Medication Administration.
 Respiratory Care
 Intravenous Therapy.
 Wound care Management.

Mathrutvam- Pre and Post-natal Care

 Nanny Care.
 Neonatal Nursing Care.
 Baby bath and massage.
 Lactation Guidance.
 Pre and Postnatal Care.

Physiotherapy at Home
 Doctor Visit at Home
 Medical Equipment on rent.
 Respiratory Products
 Mobility Equipment
 Pharmacy and Medical consumables home delivery.

Health Heal Geriatric Care Home – An Institution for admitting elders health and
wellbeing.

Care expertise
Alzheimer’s and Dementia Care
Our specialized care team provides compassionate support tailored to individuals
with Alzheimer's and dementia, ensuring their comfort and well-being.

Home Hospitalizations
Our home hospitalization services offer comprehensive medical care in the comfort
of your own home, promoting faster recovery and greater convenience for patients.

Post operative care

Our post-operative care services offer personalized support to facilitate a smooth
recovery journey, ensuring comfort and well-being after surgery.

Care Packages

Personalized Care Packages: We offer tailored care packages designed to meet

the specific health and wellness needs of individuals across different life stages and
health conditions.

Post-Surgical Recovery Package: Everything needed for a smooth and speedy

recovery at home after surgery.

Chronic Condition Management Package: Specialized resources and care plans

for managing chronic conditions like diabetes, heart disease, or COPD.

Chronic Condition Management Package: Specialized resources and care plans

for managing chronic conditions like diabetes, heart disease, or COPD.
 Senior Wellness Package: Designed to support the health and well-being of
elderly individuals with age-appropriate health screenings and preventive care
services.

Expertly Assembled by Professionals: Each package is carefully put together by

healthcare professionals, ensuring that it contains the most effective and relevant
resources.

Home Delivery Options: For your convenience, we deliver these care packages
directly to your home or the location of your choice.

Type of Services

Live in Care - Comprehensive, round-the-clock support ensuring comfort, companionship,

and care within the familiar surroundings of home.

Shift Based Care - Flexible, scheduled care services tailored to fit your lifestyle and specific
health requirements, ensuring continuous support

Care Visit -Targeted, brief visits focused on specific care needs, offering professional
support with daily activities and health management.

Department
 Home Health Care
 Nursing service
 Geriatric Care
 Care packages
 Medical Equipment’s

Home Health Care

[Link] support Care

Customized care plans for every unique requirement.

Professional, trained caregivers ensuring the highest standard of service.

From basic assistance to complex care needs

Care provided in the familiar environment of your home.

Focusing on physical, emotional, and social well-being.

[Link] service

Tailored rehabilitation programs to meet individual’s recovery goals.

Our expert team includes caregivers, therapists and rehabilitation specialists.

A goal-based care plan is designed by our expert team of therapists.

Emphasis on restoring independence and enhancing quality of life.

Support for a wide range of conditions, including post-surgery recovery, injuries,

and chronic conditions.

[Link] test services

Comprehensive range of diagnostic tests covering a wide array of health

conditions.

State-of-the-art equipment and technology for accurate and reliable results

Highly qualified and experienced diagnostic professionals ensure precision and

expertise.

Convenient and timely scheduling to suit patient needs, with minimal waiting times

Strict adherence to privacy and confidentiality standards in handling patient

information and results.

4. Care visit
Personalized care visits are tailored to meet the unique needs of each individual.
Professional and compassionate caregivers trained to provide services in a timely
manner
Emphasis on improving the quality of life
Flexible scheduling to accommodate the preferences and routines of our clients.
Continuous communication with family members to keep them informed and
involved in the care process.

[Link] care service

 Tailored care solutions for complex health conditions and special needs
Customized care solutions for complex health conditions and special needs.

A team of specialized caregivers and healthcare professionals with expertise in

various medical [Link] of advanced care techniques and equipment to meet
specific health requirements.

Focus on improving patient outcomes through personalized and intensive care

strategies

Coordination with medical providers to ensure a comprehensive and integrated

approach to care.

6. Companionship services

Tailored Companionship Plans: Customized plans to meet individual social needs

and enhance mental well-being.

Experienced Companions: All companions are thoroughly screened and trained to

provide emotional and social support

Quality of Life Focus: Emphasis on reducing loneliness and improving overall life
satisfaction through meaningful companionship.

Broad Support Spectrum: Services designed to cater to a wide range of social

needs, including support for the elderly, individuals recovering from illness, and
those feeling socially isolated.

[Link] Consolation service

Individualized Consultations: Personalized medical consultations to address
individual health concerns and conditions.

Experienced Medical Professionals: Access to a wide network of doctors across

various specialties, all highly qualified and credentialed.

Integrated Health Care Approach: Coordination between different health care

providers to ensure comprehensive care management.

Nursing service

[Link] Care Service:

Comprehensive Respiratory Assessments: Detailed evaluations to monitor

respiratory conditions.
 Expert Respiratory Therapists: Our team includes certified respiratory
therapists and pulmonologists with extensive experience in managing a range of
respiratory issues.

Advanced Respiratory Technology: Utilization of the latest technology in

respiratory care, including ventilators, CPAP, and oxygen therapy equipment.

Personalized Care Plans: Customized care plan designed to improve breathing

function and enhance overall respiratory health.

Support for Chronic and Acute Conditions: Specialized care for clients with
conditions like asthma, COPD, pneumonia, and post-surgical respiratory needs.

2. MI/ VI Injection Service

Wide Range of Injectable Medications: Offering a comprehensive selection of

intramuscular (IM) and intravenous (IV) therapies for various medical conditions.

Highly Qualified Nursing Staff: Our nurses are expertly trained in IM and IV
injection techniques, ensuring safe and effective administration of medications.

Advanced Techniques: Use of the latest methods and equipment to administer

injections, maximizing therapeutic outcomes.

Injection Management: Injections scheduled and administered as per clients

prescription and treatment plan.

3. Nutritional services

Customized Nutritional Plans: Tailored dietary programs designed to meet

individual health goals and dietary needs, from weight management to medical
nutrition therapy.

Licensed Dietitians and Nutritionists: Our team comprises experienced and

accredited professionals dedicated to promoting optimal health through
personalized nutrition.

Comprehensive Nutritional Assessments: Initial and ongoing assessments to

evaluate dietary needs and monitor progress, ensuring that nutritional goals are
met.

Education on Dietary Management: Providing valuable knowledge and practical

tips on managing various health conditions through diet, including diabetes, heart
disease, and allergies.

Support for All Ages and Dietary Needs: Catering to a diverse clientele,
including children, adults, and the elderly, with services that accommodate any
dietary restriction or preference.
 4. ICU at Home Service

Comprehensive Intensive Care: Providing complete ICU-level care at home,

including critical care nursing, real-time monitoring, and emergency management.

Expert Medical Team: Our team includes doctors, registered nurses, and care
partners who specialize in intensive care treatment.

Advanced Medical Equipment: Equipped with advanced medical devices such as

ventilators, monitors, and life support systems, all within the comfort of your
home.

Personalized Care Plans: Care plan designed specifically for each client’s unique
medical needs, enhancing recovery and health outcomes.

24/7 Support and Monitoring: Continuous monitoring by healthcare professionals

to manage complex health conditions effectively and safely at home.

5. Wound Management Service

Comprehensive Wound Care: Providing advanced care for all types of wounds,

Expert Wound Care Specialists: Our team includes specialized wound care
nurses and specialists trained in the latest wound management techniques.

Personalized Wound Care Plans: Customized care plans developed based on the
treatment plan to meet the specific needs of each client, enhancing healing and
minimizing scarring.

Support for Complex Wound Cases: Dedicated care for complex wound
conditions, including diabetic foot ulcers, pressure ulcers, and non-healing surgical
wounds.

[Link] care service

Expert Catheter Management: Providing professional care and maintenance for all
types of urinary catheters.

Highly Trained Nursing Staff: Our nurses are specially trained in catheter care,
ensuring safe and hygienic management to prevent infections.

Geriatric Care
 Comprehensive Geriatric Assessments: Thorough evaluations to understand the
specific health needs of elderly patients, focusing on physical, cognitive, and
emotional aspects to provide a holistic care approach.

Experienced Geriatric Specialists: Our team includes board-certified

geriatricians, skilled nurses, and allied health professionals who are experts in the
nuances of aging-related health issues.

Modern Geriatric Facilities: Utilization of advanced facilities designed to cater

to the comfort and medical needs of the elderly, including safe mobility spaces and
senior-friendly living accommodations.

Personalized Care Plans: Each patient receives a customized care plan that
addresses their unique health challenges and aims to improve their overall quality
of life.

Support for Chronic and Age-Related Conditions: Specialized care for seniors
dealing with conditions like arthritis, Alzheimer’s disease, heart diseases, and
osteoporosis, as well as those requiring post-surgical care.

SWOT Analysis
Report on Daily Activities