What is Expertrons?

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Expertrons is the world’s largest AI-assisted 304

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ed-tech platform that connects career- 30K

Q’s As
ke d

seeking aspirants with industry leaders aka

Experts, helping them accelerate their career
in their desired domain with our 100% job
guarantee program.

Jatin Solanki Vivek Gupta

Co-Founder Co-Founder

Previously Founded EduisFun Previously Founded Plancess

Built India’s largest gamified edu- Successfully acquired by a public listed

Founders platform serving a million K12 students.

Associated with Maharashtra Govt & top
company. Made the company
profitable, headed over 200 employees.
private schools.

IIT Bombay '12 3rd Position Research UPM Speaker IIT Bombay '12 Featured on
Mentored 30k+
Alumini Malyasia Alumini students

Our Investors Nikhil Vora Anant Maheshwari Kunal Shah

Founder & CEO President Founder

Associated Companies
 Technical Training Course Syllabus

SALES COURSE

No of Sessions Topics Sub-topics

1 Insights into Sales Domain, roles, responsibilities, skills &

career pathway
Module -
1 Sales & Selling Types of sales & types of selling. 10
Sales 101 effective sales techniques backed by research

1 Sales Processes Introduction to different industries (Ed-tech,

BFSI, E-commerce, etc) sales processes

No of Sessions Topics Sub-topics

1 Sales Funnel Sales funnel & 5 stages of the sales funnel

Module -
1
Sales Process Prospecting Prospecting & 5 prospecting methods

1 Dos and Don’ts of 10 critical mistakes to avoid during prospecting

sales & sales

No of Sessions Topics Sub-topics

1 Proactive pursuit Building your network, cold calling, introductory

Module - emails, and proactive pursuit

Lead generation 1 Acing the meetings Qualifying prospects, listening and asking
& pitch questions, and acing the meetings

1 Competitors Talking about your competitors

Analysis

No of Sessions Topics Sub-topics

1 How to present & Presenting like a pro

Module - pitch

Closure 1 Cx Delight Going above & beyond and delighting clients

1 Sales toolkit Powerful Sales Toolkit - Salesforce & Zoho CRM

 CUSTOMER SERVICE COURSE

No of Sessions Topics Sub-topics

1 Customer Service Domain, roles, responsibilities, and career

Module - pathway

Customer 1 Customer-focused Brands & business dedicated to customer

organisations excellence
Excellence
1 Customer Service How team members at various levels
Strategies contribute to customer excellence

No of Sessions Topics Sub-topics

1 Dealing with difficult Types of customers, identifying a difficult

customers customer and how to handle them

Module -
1 Importance of Types of feedback; Gathering, Analyzing and
Handling feedback in Incorporating feedback

Challenges customer service

1 7 ways to improve What is CX; Benefits of delivering best CX;

the customer Improving as per the client needs
experience

No of Sessions Topics Sub-topics

1 Understanding Customer Journey vs. Customer Experience:

customer delivering best CX throughout the customer
experience journey
Module - throughout the
Customer customer journey

Experience 1 Customer Pre and post sale customer experience strategy

Journey Experience Strategy

1 7 Soft Skills you Communication skills, Listening, Empathy,

need in today’s Patience, Resilience, Persuasion, Problem solving
workplace

No of Sessions Topics Sub-topics

1 CRM (Customer Managing customer interactions via softwares

Relationship like Zendesk, Customer Service Management
Module - Management) software like Bitrix24

CRM & Case

1 Case studies Prospecting & 5 prospecting methods
study
1 CX (Customer 6 most popular Customer Experience Metrics &
Experience) Metrics KPIs (NPS - CSAT - CES - DSAT - CLV - Churn rate)
 HUMAN RESOURCES COURSE

No of Sessions Topics Sub-topics

1 Insights into HRM Roles, skills, objectives, and functions of HRM

Module -
1 Strategic, Administrative role of an HR, Operations vs
HRM Functions Operational & strategic HR
& Models administrative
functions

1 HR Models Understand Harvard and Fombrun model

No of Sessions Topics Sub-topics

1 A day with Job Naukri, Indeed, LinkedIn, IIM jobs

Module - Portals

Employment 1 Full life cycle Six stages of Full Life Cycle recruiting. Use of ATS
Cycle recruiting (ZOHO Recruit)

1 Talent Management Attracting and Retaining employees

No of Sessions Topics Sub-topics

1 Understanding HR Naukri, Indeed, LinkedIn, IIM jobs

Module - competencies

HR 1 Employee Developing employees through training

Development Development &
Engagement

1 Performance Workforce analytics

management

No of Sessions Topics Sub-topics

1 Handling People management & counseling

Module - grievances

Creating
Employee 1 Tweaking HR’s Communication, Emotional Intelligence,
soft skills Diverse culture understanding, etc.
friendly
workplace
1 Designing HRM in Diversity in the workplace. Use of HRMS & HRIS
the New Millennium software (GreytHR) - making data available
for all.
 MARKETING COURSE

No of Sessions Topics Sub-topics

1 Insights into Marketing Mix, Research & Analyzing the market

Module - marketing (7 steps in marketing research)

Traditional 1 Branding & GTM Strategies, Advertising, ATL & BTL, Brand
Promotion Funnel
Marketing
1 Content Marketing Email marketing & automation, blogging &
newsletter

No of Sessions Topics Sub-topics

1 Product Decision Product position strategy- Role of marketing

strategy in New Product Development

Module -
Product 1 Pricing Decision Pricing strategies and price determination

Positioning
1 Advertising Advertising Budget & factors affecting it
Management

No of Sessions Topics Sub-topics

1 SEO (Search Engine Keyword search, Google Adwords (Basic),

Optimization) Image optimization, On-page & Off-page SEO,
and Lead generation
Module -
Digital 1 SEM (Search Engine Lead generation, Paid marketing, and PPC

Marketing Marketing)

1 SMM (Social Media Social media for marketing, Digital Ads, lead
Marketing) generation & cost analysis (FB & Insta Ad
management)

No of Sessions Topics Sub-topics

1 Web analytics & Web analytics using Google Analytics,

Module - Retention Marketing Retention Marketing using Clevertap

Analytics
2 CRO - Conversion A/B testing, ROAS Analysis, and other funnel
Rate Optimization metrics for defining ROI & KPI
& Analytics
 OPERATIONS MANAGEMENT COURSE

No of Sessions Topics Sub-topics

1 Operations Operations management process at major

Module - Management companies (Sony & Toyota)

Dimensions of 1 Dimensions Four dimensions of operational performance

and a Case study
Operations
1 Operations, Relationship between operations, productivity
productivity & & competitiveness
competitiveness

No of Sessions Topics Sub-topics

1 Process Mapping Understanding the purpose of Process Mapping,

Module - Decision Tree & optimizing operational processes

Process Developing a Evaluating & developing a business process to

1
Mapping business process support growth

1 Quality Quality management, customer fulfillment &

Management evaluation of performance

No of Sessions Topics Sub-topics

1 Work optimization Team management & layout strategies for

Module - work optimization

Process 1 Inventory 10 Steps for efficient Inventory Management

Optimization Management

strategies Financial 5A scope of Financial Management

1
Management (Anticipation, Acquisition, Allocation,
Appropriation and Assessment of Funds)

No of Sessions Topics Sub-topics

1 Adding ‘Lean’ to 6 tips for process improvement: Applying Lean

the process Six Sigma at work
Module -
Lean & Project 1 Project 5 phases of Project Management. Using
Management Project Automation Softwares like Slack and
Management Trello

1 Operationalizing Strategies implementation and evaluating

the strategy performances (process & strategy)