CHINYERE VIVIAN EZEIKPE

CONTACT CAREER OBJECTIVE

Abuja, Nigeria
To leverage extensive experience in customer care and healthcare services to
contribute to the efficiency and effectiveness of an organization. Seeking to
+234 7032772921 utilize strong communication, leadership, and problem-solving skills to
realveev@[Link]
support organizational goals and provide exceptional service to clients. Aiming
for a challenging role that offers opportunities for personal and professional
growth in a dynamic and forward-thinking company.

PROFESSIONAL SKILLS
WORK EXPERIENCE
 Office Management

Contact center/Customer Care Supervisor
Administrative Support
 Team Leadership Precious Healthcare Ltd., HMO | Abuja, Nigeria | 2012
 Process Improvement
 Budgeting and Expense 
Management Develop and conduct training programs to improve agents' customer service skills and
 Project Management knowledge of healthcare procedures.
 Handle and resolve a high volume of customer complaints and inquiries efficiently,
 Effective Communication
ensuring customer satisfaction.
 Time Management  Verify and confirm client eligibility for various healthcare services by checking internal
 Problem-Solving
databases and policy requirements.
 Proficiency in Microsoft  Direct clients to appropriate healthcare providers based on their specific needs and
Office Suite healthcare plans.
 Records Management  Generate and issue authorization codes to healthcare providers, ensuring accuracy
 Customer Service and compliance with healthcare policies.
 Vendor Management
 Investigate and resolve complex caller issues by collaborating with relevant
 Scheduling and Planning departments and providing timely feedback.
 Inform callers about available healthcare products and services, guiding them through
the benefits and options.
 Efficiently transfer calls to the appropriate staff or departments when specialized
assistance is required.
 Compile and generate regular reports on contact centre performance, issues resolved,
and overall customer satisfaction metrics.

PERSONAL SKILLS
 Critical thinking
 Problem-solving Contact Centre/Customer Care(NYSC Primary Assignment)
 Organization
 Collaboration Precious Healthcare Ltd., HMO | Abuja, Nigeria | NOV 2011-Oct 2012
 Conflict resolution  Address and resolve customer complaints and inquiries in a timely and efficient manner,
 Time management
 Analytical skills ensuring a high level of customer satisfaction by providing accurate information and
 Leadership skills solutions.
 Verify clients' eligibility for healthcare services by thoroughly checking their details
 Sales skills
 Phone Etiquette against internal databases and policy guidelines to ensure compliance and appropriate
 service provision.
Pricing
 Assess and understand clients' healthcare needs and direct them to the most suitable
healthcare providers within the network, facilitating seamless access to required
services.
  Generate and issue authorization codes to healthcare providers, ensuring that all codes
are accurate and comply with the necessary healthcare policies and procedures.
 Maintain accurate records of all issued authorization codes, ensuring that they are
properly documented in the system for future reference and auditing purposes.
 Ensured a clean and safe environment for patients by adhering to health and safety
standards.
 Communicated effectively with patients, families, and healthcare team members to
ensure coordinated care.

Head of Creative Unit

La'Vieen Apparel | Abuja, Nigeria | 2016-current
ACCOMPLISHMENTS
 Successfully trained and mentored  Provided exceptional customer service support to clients, addressing inquiries and
over 50 contact centre agents, resolving issues promptly.
improving overall customer service  Manage day-to-day operations, including inventory management, supplier negotiations,
quality and efficiency. and customer service.
 Implemented a new complaint  Lead the creative team in developing innovative and trendy designs that align with
resolution protocol that reduced current fashion trends.
average resolution time by 30%,
 Implement marketing strategies to promote the brand and increase sales, both online
enhancing customer satisfaction.
Awarded “Employee of the Year” and offline.
  Foster a positive and productive work environment, encouraging teamwork and
in 2015 for exceptional
performance and dedication to continuous improvement.
customer service excellence.  Coordinate fashion shows and events to showcase new collections, enhancing brand
Led a project to update the visibility and customer engagement.
 customer service database, resulting  Analyze market trends and customer feedback to continually improve product offerings
in a 25% increase in data accuracy and meet consumer demands.
and a significant reduction in
processing time.

Assistant Laboratory Technician(Industrial Training)

EDUCATION Jothol Medical Diagnostic Laboratory | Abia state, Nigeria| may 2009-Oct 2009

 Skillfully collect various types of samples from patients, including blood, tissue, and body
Abia State University, Uturu, Abia State fluids, ensuring proper handling and labeling to maintain sample integrity.
Bachelor of Science ([Link]) in Biochemistry  Conduct a wide range of clinical laboratory tests on collected samples, accurately analyzing
2006 - 2010 and recording results to assist in medical diagnoses.
 Utilize microscopes and other specialized laboratory equipment proficiently to examine
Rich Model Secondary School, Oyigbo, samples, ensuring precise and reliable test outcomes.
 Regularly clean, calibrate, and maintain laboratory equipment to ensure optimal
Rivers State performance and accuracy of test results.
School Certificate
 Accurately prepare and standardize laboratory reagents and solutions required for various
2000 - 2006 tests, adhering to safety and procedural guidelines.
 Document test results meticulously and report findings to the appropriate medical
67 Infantry Battalion Primary School, personnel, contributing to the accurate diagnosis and treatment of patients.
Aba, Abia State  Follow all laboratory safety protocols and procedures to maintain a safe working
First School Leaving Certificate environment, including the proper disposal of hazardous materials.
1993 - 1999  Support laboratory administrative functions such as inventory management, ordering
supplies, and maintaining accurate records of laboratory activities and equipment usage.